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4.5 2837 Reviews

Rent-A-Center Complaints Summary

84 Resolved
377 Unresolved
Our verdict: With Rent-A-Center's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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3:48 pm EST
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Rent-A-Center delivery sucks #

Ok so my husband n I decided to get a tv thru them, this being the first time going to a rent to own place like this...BIG MISTAKE! We signed papers on a Fri, they said they'll deliver the next Thurs. They ended up arriving 3 1/2hrs after the promised time at 7:30pm, no courtesy call or anything, I had to call them! Then the guy setting up the tv don't have the bolts or whatever. He said we'll be the first one they stop at the next morning, So I call the next day at noon, they promised around 1pm. 2:30 rolls around n I call again. Nothing but excuse after excuse...Waited n waited...Well here we are on Saturday n the tv is still sitting on the floor not being used by my family. Come on guys, you guys want your payments n ### on time, at least have good customer service! Bring my ### n set it up on time!

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ANNA REYNOLDS
,
Mar 31, 2008 10:56 am EDT

Recently I purchased a bed from rent a center, and when they brought it to my home it was the wrong bed. For one year they have told me they would fix it and they still have not.I still have my original contracts.Now they won't even contact me.What can I do.

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bandit1010
Mason City, US
Mar 08, 2015 6:41 pm EDT

You are a ###. You are worried and complaining about set up, when what you REALLY should be concerned about is COST. Hey trailer trash, here's the deal. You over paid (probably for a used item). You most likely paid 2 to 3 times MORE for this TV than if you had waited like a mature NON-hood rat adult until you had the money to buy it. But noooooooooooooooooooo. Being stupid trash, you had to HAVE it now like some 8 year old entitled brat. If you look up stupid on the computer, you picture comes up. The definition of stupid is ANYONE who rents from these soul sucking "business" like RAC. Grow up.

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7:45 pm EST
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Rent-A-Center rude service

I rented from the Jamestown rent a center for quite awhile. I went thru some hours reductions at work and had a death in the family. I called them to let them know i need to return my items i could not afford to catch up or keep up with payments. They talked me into keeping the items and work with me. We we gave it a try but did not work out. Decided to return everything. Well now back to work and hours back up to par i decided to walk into the Jamestown ny store and re rent a laptop. Well i sttod there for 15 minutes not even a hello may we help you, they know me by name. So i walk up to the counter and first thing out of one of the mouths of one of the reps is we cannot rent to you for past history. My issue isnt the policy of not renting my issue was they were rude enough to treat me like i was a piece of crap and ignore me, Pretty much walked out in disgust. So i called the main office and filed a complaint. Didn't do a damn thing for me not that i want it to i would not rent from them if they gave me a year free in rent payments. Rent a center... Kiss my A**

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sherina
Rosedale, US
Dec 19, 2008 1:06 pm EST
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rent a center is so terrible oh my god awful i dont know where to start first a all they closed my account before the 90 days was up and they told me oh well my credit will just be messed up how rude who do we run to who do we complain to how do i fix this. please help me.

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NicP74
, US
Dec 04, 2009 8:05 am EST

Your Athens store workers on West Broad St. are the rudess group of workers I have ever encounter. You really need to get a group that love to deal with the public not a group that just want to get paid. I use to love your store now I hate it.

I was a old customer trying to enjoy your services again but your new staff made that a big mistake on my part. If you don't clean up that store you might get a lawsuit against your company for sexually harrestment. Please correct this problem soon as you can.

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AmyG1977
Lebanon, US
Jan 25, 2011 5:12 am EST
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Wow I completely agree with you there as far as RAC kissing your a**... I am in a situation with them now where I want to return what I am renting but it's all like "oh well you're late on your payment, we need you to make that payment, blah blah blah..." and when I offered to try to get current on the account, such as making a week payment to try to get it current, she pretty much told me that she couldn't accept a week payment, that I had to make a 2 week payment. I said, I will be in before you close. She tells me, I can't let you off the phone until you give me a EXACT time you will be in... I repeated, I will be there before you close and hung up. I wasn't able to make it in that day due to a family emergency, and the following monday (today) I got home to a doorhanger on my front door stating I needed to call them TODAY. They are the least of my worries but I will be taking the rented items to them tomorrow. I most definitely will not be renting from them ever again. If I can't afford to get it, I don't need it.

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goodbyerbow
Crackron, US
Jan 16, 2011 3:38 pm EST

you sho;ud tru Blue Ribbon Rentals...Jim is a great manager & cares for his customers

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BossesSuck
Russellville, US
Feb 16, 2010 10:42 pm EST

I work in the rent to own business and they cannot mess your credit up.They dont report to the bureaus.

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prayerwarrior
mt olive, US
Jun 06, 2009 9:29 am EDT

This is sad to say, Rent-a center doors need to be closed. the commerical that they keep playing on tv is false advertising. I tired 2 times to deal with them. they mail you a check to make itlook good to try to get you back. so I went back for the second time. I was given a tv that i wanted and they came and pick it up because they stated that the girl put down the wrong tv. this was the tv that i wanted. the tv that they gave me was not good quality and i didnot choose that tv. they gave me the run around for about 3 weeks, becasuse i told them i want that tv back. she stated to me that it will cost more. and insisted that i keep a tv that i di not want.
the person that own rent a center need to be locked up and his or her stores need to be closed. i have a lot of bad things to say about them but i am not because i will be postng all day long.

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v45
Lethbridge, CA
Mar 15, 2009 12:16 pm EDT

First of all your credit is only messed up with rent a center becus they do mot do credit checks. second of all you probably have not told us the whole story. what was your payment history for example? Did you call them and tell them you could not make a payment for on day? Did you read your contract to see what you are obligated to do?

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3:26 pm EST
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Rent-A-Center evicted tenant

As a landlord, we have to evict tenants on occasion. On two separate occasions we have had to deal with this company because the tenants rented from them. We have always followed the law when it comes to our evictions and by law we are required to remove all possessions after an eviction is completed and a sheriff has removed the the tenants from the property. After a certain amount of time, if the property is not picked up, it is moved to the curb or the landlord may keep, sell or basically do whatever he/she wishes with it. Well, Rent a Center went to one of our properties and harassed our new tenants after being told that the person they had a contract with no longer lived there. They were told that the property they were looking for was not there and was asked to vacate the property. Instead of leaving the property, they proceeded to pull their truck onto the lawn and called the police on our tenants and told the police that the tenants were in possession of stolen property! Needless to say our tenants were very upset by this. The company was told that the the person no longer lived there. That should have been the end of it. They should have left and tried to get in contact with the person they had the contract with, Or call us. our tenants should not have had to deal with this. This company needs to realize that when a person is evicted from a property, it is not the landlords responsibility to know that a tenant is renting from them and what they have rented after a eviction has taken place. They DO NOT have the right to harass new tenants! Landlords beware. This company wit try and hold you responsible and harass your new tenant.
A VERY ANGRY LANDLORD.

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directcomputerbuilders
Anna, US
Apr 03, 2012 11:31 pm EDT

first off by them being there after they were told that they should have been arrested for trespassing to top it off harassing anyone is illegal no matter what the reason they should have contacted the local sheriff dept and let them go handle it if they thought they were being lied to but not tell them that there was stolen property there if they had no proof as that is a false police report and again against the law even if they thought it was there it still falls under civil court just like renting a house or apt..

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Irene H
Ellensburg, US
Jan 25, 2011 12:56 am EST
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Try calling corporate customer service and see if that gets you anywhere first.

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AMO10
Arlington, US
Jan 10, 2011 9:39 pm EST

Hi I work with Rent-A-Center, and I’m so sorry to hear about the poor behavior from our coworkers, RAC does not condone this sort of behavior no matter the circumstances. Please contact our Customer Service line at [protected] so we can help take care of this issue.

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3:58 pm EST
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Rent-A-Center laptop computer/rude no refund

We own a business laptop computer (outright) that was going in to be fixed. It was going to take up to 2 weeks to be fixed the repair man said. So, we could not run our business without a computer and decided to rent one from Rent A Center in Peru, IL. for 2 weeks until we had ours back. They ended up hooking us up this their most expensive one for $40 a week/$80 for 2 weeks.
Well, the day we rented the laptop computer, as soon as we got home, our computer repairman called, said it was only the battery that we could come back to get it, that it would not be taking 2 weeks afterall.
So I call Rent A Center back right away, and told them I needed to bring back the laptop, that we didn't need it afterall to void the contract & refund my money. (The laptop was still in the box not even opened or used yet, since we just returned home from there) They refused to let us break the contract, said i had to still pay $40 the next week also, that I could not break the 2 week contract. Why if I never even touched it, and it was only 1/2 hour after renting it, could they not void my contract? It was a loss of $80. So, during the following week, I decided if I was paying for it, I might as well check it out atleast. So I logged into it 2x. And when they got the computer back, they yelled at me calling me a liar that I did too use it. I told them, No, listen, I used it finally a week after having it, but when I called the day I rented it to return it, it was still in the box unused. They refused to listen to me, continued to call me a liar. I hung up on them after using some choice words. So, I'm taking it to corporate I want my money back! Melissa Crank

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AMO10
Arlington, US
Jan 05, 2011 3:45 pm EST

Hi Melissa, I work with Rent-A-Center and wanted to apologize for your experience. We pride ourselves on providing fair and quality service to all our customers in a courteous and professional manner, and we’re sorry for this situation. We’re forwarding your post to Customer Support.

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9:46 pm EST
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Rent-A-Center 90 days paid off

I have been a customer of Rent A Center in Fuquay(store # 2828) for a little over a year and, until now, I have not had any problems with them. They recently got a new store manager, and since then I have not been as happy with them calling constantly, showing up at my home, and giving me attitude. I am renting a TV and a Wii game system from them, and the Wii was a 90 day deal. My husband and I went on vacation for a week or so, and during that time an employee called and told us our payment was late and that we should come in and make the payment. We told him we would be in to pay, but that we no longer wanted the Wii system because we did not use it as much and did not want to pay for it anymore. He then told us that we only had ONE last payment on the Wii, so we agreed to pay it. We told him when we would be coming in and he said great. We went in and paid it on the day he had said to come in on, and everything went great, we even discussed the amount that we still owed for the TV. 2 weeks pass, and we started getting phone calls saying the Wii was past due and we needed to come in asap and make payments on it. I went in the store to talk to them, and they told me that I did not pay it off in time. I told them that I spoke with an employee and that he said i needed to pay a certain amount and it would be paid off, and that when I went in and paid it, I was under the impression it was paid off. No one told me it was not paid off withing the 90 days. I found out that I paid it a few hours shy of it being paid off within the 90 days. I spoke with the manager and explained to him that I was told to come in on a certain day with a certain amount and it would be paid off. I came in on that day with the amount, so why is it not paid off? The manager told me that it must have been a "communication misunderstanding", and that i needed to pay the late fees to make it current and that he would call the district manager the following week sometime and see what he could do. I asked him why should I pay late fees on something I was told was paid off, and he couldn't give me any answers other than he would talk to the DM. So I immediately called my husband to tell him what was going on and he called the store and asked to speak with the manager. Once he and the manager started talking, it was ovbious the manager was mad that we were not willing to pay the late fee. The manager then started having a attitude and was being very rude. My husband was being very paitent and calm because he knew that the issue needed to be resolved and that getting mad about it would make things worse. The manager however, had a attitude from the start. He was yelling into the phone so loud that I could hear him from another room in the house. Since this was a new store manager, my husband was asking him what he was going to tell the DM about us as their customers since we have been good with payments, and the manager started flipping out, yelling and talking about how he gets paid the same amount every week. What does that have to do with anything? This new manager does not know us, nor does he know how we have handled our relationship with the store when it had the old manager, but he did not seem at all worried about the fact that he was being irrational with people who are paying him. He seemed like he wanted my husband to get angry and yell. He was trying to push all my husbands buttons and even called him "brotha" a few times in a way that was talking down to him. The manager kept saying "well, dont pay it then!" over and over. What kind of buisness is he trying to run. How can he handle buisness in that way? I have never seen a manager handle his customers so poorly. He ended up hanging up the phone when my husband asked why he was so irrate when my husband had not gotten an attitude or raised his voice to him. The manager just said "DONT PAY IT THEN!" and hung up. I am very dissapointed in the brance because we were aout to rent some furniture, but now I don't even want to enter the store. I think that this problem could have been handled in a better way if the old manager was still there. Now it is in the hands of the DM. We called the corporate office and made a complaint, and the DM is supposed to call us the first of the week since it is the weekend. Hopefully our issue will be handled by someone a little more professional.

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1:34 am EDT
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Rent-A-Center tv was sold mess up

i rent it this tv on sept 28, 2008 and i made all payment up to date and i finish paying it already but while i was paying i had call rent a center and notified them that the tv was having some problems wit the lamp so they came and pick it up to make a mess up job on it cause now is worst than before and they dont want to change my tv or reimburst me back wat i pay for it i really need help cause i paid $4, 381 for a broken tv i think they should let me know that this tv was damage before a made the full payment can some one please tell wat i have to do i try calling but the manager always hiding he never there i go in person and the same thing i need help this ppl cant be saleing wroken items is not fair the tv is a sony model #kdf50e20000 i called the sony company and they came to see the tv and they told me to return it back but the rent a center doesnt want to talk to me so i come here to get help, if ya could see in the top is a red color and in the bottom is blue and it say when i turn it on that the lamp need to be replace and thats why rent a center took the tv first of all to fix it, they never send it to fix they try to do on they own without knowing wat they was doing all i need to know were to go to get help please
thank you

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1:09 pm EDT

Rent-A-Center nightmare

I have previous posted a complaint and yesturday I received a weird phone call again...thi time they said I ran over a dog and I was going to jail. When the cal came thru I looked at the number and I knew it but at the time it didn't ring a bell. So I called it back and the oprator said that the number is not in service.

After the day went on I was talking to my sister who moves to the South and she just so mentioned that she received the same call. I asked her what was her old phone number when she was living here in the city. And would you believe it was the same number..and to top it off she has been gone for over 5 years.

The so called manager got my sisters old number off of a pervious complete contract which I used her as a referrence.

Hey, you do not have nothing better to do but hassel a disable single parent...

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2:16 pm EDT
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Rent-A-Center karla james

hi my name is karla james and i rented a couples of items from your store and after i paid out my items i have a problem with one item that i purchase and thats my computer your company sent it to a be repaired and my computer still dosen't work and i take classes online and this is putting me way back on my classes now i went to your store just to rent this laptop which i dosen't like but i need it but i have to send it back be cause i change jobs and i dosen't get paid until next week but i feel after i paid out my computer a little while after that it broke and i want another computer because i haven't had it a good while before it broke on me i'm a really good customer to your store every once in a while i'll be late but i don't mind paying the late fees because thats what i want i hope you can solve this matter that happen i really would like to here from you your employer are sometime rude in some situtation and i really hate to act the same way but i can responge in that attitude to because i rented at lease 5 items from your store and paid it out this is the only problem i'm having and i have sent other people to your store for renting things for there houses so i hope you can show me some appreciation
blame your other employer would have give me a chance and let me pay it nexts week along with the late charges like i use to but i really need a computer but i'm not trying to re-rent to own anoter one because i feel this matter could be solved better i need a responge from you about this matter sincerly yours karla james

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RAC Gal
Plano, US
Sep 13, 2010 3:52 pm EDT
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Hi Karla - I work @ RAC and I'm really sorry to hear about the laptop problems and that it's causing you to get behind at school. Did you purchase Benefits Plus on your laptop? We offer it to cover service on paid out merchandise for up to a year after you've paid it off, to cover situations exactly like what you're describing. If you didn't sign on for Benefits Plus, then our policies are that we cover maintenance and replacement while you're renting but after an item's paid off, we no longer cover it.

If it's a newish laptop, too, though, I wonder if maybe a manufacturer's warranty might still apply?

If you're having problems working through this issue with the folks at your store, do know that you can contact our Customer Support dept at [protected] and they can get more info from you and talk about any options you might have.

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6:18 pm EDT
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Rent-A-Center terrible ways they treat customers

I rented a couch from rent a center in franklin indiana I have had issues and filed complaints with the company and gotten no where. The first sign of trouble was when a certain employee would call me days before my payment was even due asking when i would be making the payment and was even calling relatives and the payment wasnt even due yet. I had become due on my account and during that time I recieved several calls from this place I mean they would call and then hang up and call back again and again with in seconds of the call. They would even go as far as blocking there number . I recived a call one evening from an employee the one employee that has been causing all the stress from his personal cell phone after the store was closed for business by about an hour to hour and a half after they were closed for the day. During this converstion he became loud yelling at me talking very rude name calling I had place the call on speakerphone so my husband could hear and He called me a lying fing ###. My husband went to the store the next day and of course he and the store manager denied it all the way. Even the boss of that store didnt do anything about the way I was treated. This past incident put my anger and frustration over the top 2 employees showed up at my place of work while i wasnt there and my elderly mother in law was there alone. He was intimidating rude and hateful They discussed my account with her while she wasnt on my account anywhere. They stood in front of the door was saying very rude hateful things about me saying i was a liar i had no respect for anyone and was a terrible person no human being should be spoke to or about in that manner. I have filed complaints with the bbb. the attorney general of indiana and with the company and nothing has been done the person over this specific store stood up for the employee that has gone above and beyond the meaning of poor customer service. Im appualed of how terrible this company has been I would never reccommend this store to anyone This employee should be fired and never have a job in customer service again. My couch should be paid for and my obligation to the company resloved.

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7:38 pm EDT
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Rent-A-Center bad service

I am renting a Laptop, and have never missed a Payment..In the long run the Laptop will cost me $1, 081, this is how I have to do it to have a laptop because I am on a fixed income and disability, Well I have called 3 times this week about a New Battery that they said would only take 2weeks and it's been way past that, first time i called it was nope not in, nexted time..nope not in yet..3rd time I called Sept.2, 2010 I had to explain the same thing Ive been saying for days, then the second person say's, O I will have the manager call you because she was with someone...GUESS WHAT NO CALL!WHAT KIND OF CUSTOMER SERVICE IS THAT, it's very sad that Rent A Center treats there customer's like this, aweful...

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RAC Gal
Plano, US
Sep 03, 2010 8:50 pm EDT
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First, thanks for being such a loyal Rent-A-Center customer!

I work at RAC and I'm really sorry to read about about what happened. You're absolutely right…what you described is not good customer service. Please call our customer support line at [protected] and give them the details about what happened. When you report to that phone number, it escalates the issue to that store’s district manager so they can work with you to resolve the problem. Please call because every customer at every store should be treated with respect, every time.

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Rent-A-Center estafaon

they saled to my husban and my self a forniture we late one payment and they try to pick up furniture callin aour freiend job nd all refernces we put in the contrac and ifeel they be hunten me and my husban . we when and ask our balance and ifell we payent to much we check price at locar estores and the furniture is not work the price we paying for ok we need to get help in legal way to find or fin this, friends are stop tooking we us because to much call, hange his number he ben usec for the past five year just because in continie paying because idont wanna have probles but iwould like to get help and get my money back and finish all this

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1:58 pm EDT

Rent-A-Center never deal with them

I have a washer and dryer the manager saidfor them to pick up the stuff. i said i would pay within 3 days plus my next payment before the day and still they are on the way as i am typing to pick up this is s---. i guess i will never refer them to anyone or shop at rentacenter again in and after life!the company is in coneyisland on mermaid ave

i heard when i went to the store that a customer was behind in payments from over two months and she still gave them a chance .well anyway they over charge people if you dont buy it in 3 months. never deal with them!

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1:57 pm EDT

Rent-A-Center kicked my door and damaged my home

First and foremost, I agree that my payment was late. However, while my 12 year old son was here alone at my home, two Rent-A-Center employees came to my home kicking and pounding my front and back doors for over a half an hour, damaging my front door and knocking numorous items off of my walls. My child was scared to death and hiding when I arrived home. My neighbors were shocked and were ready to call the police when just as they finally realized that maybe we weren't home and left. I am shocked that they allow and condone this behavior from their employees. I counted 18 phone calls in an hour when my payment was only 1 day late! This company needs investigated.

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licktulips
Phoenix, US
Mar 30, 2011 3:15 am EDT

Hmmm... If you don't want the calls and can't pay the bill, RETURN IT.

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11:27 am EDT
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Rent-A-Center harrasing phone calls

WARNING ABOUT MANAGER ANTHONY! I suspect he may be a stalker. I made a bad last minute decision to get my husband a laptop from here to use for Christmas since his laptop needed repair. I could never tell him that I got it from here since the price of a $500 laptop would cost over $2000, but he loved it so I made the #100+ payment twice a month. I TOLD everyone at the store that the laptop was a Christmas gift and I didn't want my husband to know I got it from here. Well, on the very first payment date this man named Anthony started calling my cell and leaving numerous messages to my husband about the laptop. Thankfully it was my number & my husband didn't hear them. But somehow this Anthony got hold of my husband's cell number (possible from a bed we rented when relaitves came to stay a couple of years back) and started calling my husband several times along with the endless calls to my cell. After a couple of months Anthony started calling my husband's work on my payment due dates making everyone in his office wonder why he is dealing with rent a center in the first place. This man named Anthony starts calling 9AM the day the payment is due and calls all day long when #1 I'm at work from 7:30 and #2 my husband was never on the contract. I'm sure there must be some legal repercussion I can pursue, which I will, but for now I either have to confess to my husband that I went to rentacenter for his Christmas gift, all the money I've wasted or continue to deal with this store's obvious harassment and pay the money. I thought about switching out the laptopn to the exact same brand but then all of his stuff will be erased. If anyone else has been harassed by this store, please let me know.

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12:40 pm EDT

Rent-A-Center they are rude

I got an 18 hour long video on my computer that i rent from rac of them talking about stealing money from customers and talking very badly and using very upscence language. and when i confront them about it they said noone that works there uses that type of language. also i rented a bed set from them before that and returned it due to price raise and me and my boyfriend were being eaten alive by something i have scaps all over my back that are just now starting to go away. and they say they have a worryfree guarntee laughin my *** off i could get any of my money back on that. and now im renting something else from them thinkin that the money i spent on the bed would go to computer like they stated but didnt. surprize not really after watch video. i will be postin on youtube if you want to watch its called rent a center when nobodys watching.

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7:10 pm EDT
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Rent-A-Center fraudulent offers

On 5/21/10 at approximately 3:14 pm I received a phone call from a female employee at the White lane office offering a $100.00 credit to purchase anything in the store because I paid off what I had previously purchased. I was not sure at the time if it was from a over payment or not. when she stated it was a courtesy credit given to all customers that pay off items, I said okay .I then asked if she had any dinnette sets in black .She said no, we don't have any . I asked do you know when you will have some ? She said she didn't know. I drove to the store to see if they had any pictures, they did not . I noticed there were several black dinnette sets physically in the store and asked why did she say there were none and she lied and said they where just put there. I said fine I want to purchase one on a ninety day same as cash when the store manager Jose said I could not purchase one because of my payment history . I asked why was I called and told I had the credit of the $100.00 dollars ? Thats when the manager told me very rudely she did not know you and I will not approve the application . I was humuliated in front of everyone in the store and denied purchase of anything. I would have perferred not to have been told I have something coming when they knew they would not honor their word. When dealing with the public, customer satisfaction is inportant . This office does not believe in this and showed it by their actions today . I would not recommend anyone to them and will tell anyone how disrespectful and rude they treat their customers.In this economy today things happen I lost employment during the time i was paying on items .This was out of my control so I did pay as often as I could but I had no idea I would be banned from purchasing anything else after giving a lump some to pay off what I owed . They lost a good customer and their reputation with me and others.

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pat shaver
,
Oct 25, 2008 11:50 am EDT

I went into the store to tell the worker that I had lost my job due to the place closing, told them that I started work on Oct.27 at a new job asked if they could wait on payment after I started which it would have been on Nov.5th and they were rude about it. The worker then asked when the best time was to come and pick up the items and I told him not until 6:00 p.m. on Oct.24th, I got home at 5:55 p.m. and they had left a note on the door that they were there at5:30 p.m. they must not be able to tell time. On October 25th he shows up and was very rude, he was told not to park on the back grass because he could break the sewage line under my landlord does not want anyone parking on it until he can replace it, but he did it anyway.

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sassysuzy
Fort Wayne, US
Dec 29, 2008 11:47 am EST

my daughter rented a tv from rentacentr theyve been threatening me broke a door banging on it my daughter has never lived at this address shes 20yrs old they threatend to sat three trucks outside my house everyday until she calls them they delivererd it to her house im gettin 10 calls a day rude calls i hired a attorney to send them a letter to stop harrassing me about my daughters bills.

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barbara bava
, US
Dec 15, 2008 9:38 am EST

i have had insurance all these years. 5 or 6 years .and now i lost my job which i was paid by cash. which they knew when i started. and they said i cant use it cause i have no employment . so i cant use my insurance. and also i have a real complant wish really make me upset. my mattress was bad . so i called simmons got a new one and they would not deliver it until i got upset. and then it was the wrong size so they sinced me a new one .and they would not deliver it . amy said no and i brought everything from there and there was no charges for anything. i had to find someone to pick up. my name is barbara bava phone is [protected] email is nibblers@comcast.net hope to hear soon. they want to get things today after all this years. guess that dont count for anything.

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pat shaver
,
Oct 25, 2008 11:49 am EDT

I went into the store to tell the worker that I had lost my job due to the place closing, told them that I started work on Oct.27 at a new job asked if they could wait on payment after I started which it would have been on Nov.5th and they were rude about it. The worker then asked when the best time was to come and pick up the items and I told him not until 6:00 p.m. on Oct.24th, I got home at 5:55 p.m. and they had left a note on the door that they were there at5:30 p.m. they must not be able to tell time. On October 25th he shows up and was very rude, he was told not to park on the back grass because he could break the sewage line under my landlord does not want anyone parking on it until he can replace it, but he did it anyway.

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4:26 pm EDT

Rent-A-Center harassment, unfair debt collection

Written by cynthia, on [protected]:50

We need to unite to file a class action suit. I have spoken with an attorney, please contact his office : rac has done a great deal from unfair debt collection practices, harassment, deceptive prices. His name and office numbers are below: please call to see if you have a case and can be added.

Tom holman
1250 broadway, suite 3701
New york, new york 10001
[protected] (Voice); [protected] (Fax)
www.holmanlawoffice.com

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valerie ann
newhaven, US
Jan 13, 2011 9:51 pm EST
Verified customer This comment was posted by a verified customer. Learn more

first off read the fine print all of rent a centers merchandise is repoed and used, yea thats what you want an old bed from detroit, geeze go to craigs list this is sick and unsanatary ...

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aliyyah2010
, US
Dec 14, 2010 2:11 am EST

I agree they recently changed the manager at the location in Irvington NJ her attitude is very nasty, she is very rude and talks to you as if you are nothing. They harass you on the day that your payment is due they called me 2 times before 4pm on saturday I never even got a chance to get to the store. Horrible customer service and this just started I've been a customer for 3 years and never had this problem until she came along.

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SHELLISE L Coleman
Chicago Heights, US
Aug 21, 2010 4:48 am EDT
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I agree the RAC located 3039 N Pulaski Road Chicago ill, 60639, phone # [protected] BAD NEWS, ignorent manager and staff, I am aware of there polices and the way they do bussiness, But there communication skills when dealing with the public, are very unprofessionable. The store manager ERICA needs to learn how to be more professional, This young lady is the reason why some RAC customers, will pay off there furniture or applilance will not return to that perticular store, or will simply do the paper work, and transfer to another RAC with a manager that knows how to communcate with the public. like the RAC located 71st E jeffery chicago ill 60649, The manager and staff have excelent people skills.

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9:58 am EDT

Rent-A-Center bad customer service

I went to make my payment I was late 5 days I told the rent a center people that on friday I will make my payment, and I did firts they told me they need two payments on that day, and my next due date was next day I went after work on friday to make my payment, and I always answer the phone and treat pleople with respect, im happy to do business with renta center is not fair that one cashier with no education make the company look bad this person he did not give me my receipt and was treating it like a joke in front of the manager and employes.

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Judes
, US
Feb 23, 2009 5:56 am EST

I bought a washer/dryer combo in Aug 2006. In Sept 2008 my washer broke down for the 3rd time. This time they kept it for 3 months. While they had washer, dryer stopped working. The day they were bringing both back to me they broke the washer door. I finally got it back 3 weeks later and now the washer is broke again. I have been waiting for 6 weeks to have them repair it and the manager, Chris won't call me back. When they brought it back, the y didn't hook the washer up and the first time u sed it my garage got flooded.

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Stop before you do it
Maplewood, US
May 03, 2010 2:52 pm EDT
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Do not do it. I have been renting and buying from rent a center for over 20 years. But this last time has been horrendous. Some of the people are horrible that are at the Webster Groves Missouri store. They cannot tell me why they are charging a waiver fee. After I have been buying for this long and for about the last 6 months the totals keep changing. Nobody seems to know what is going on. Called customer service headquarters and they do not seem to know anything either. Just beware do not buy from them. I WILL NOT EVER BUY FROM THEM AGAIN. There are too many other companies out that do a better job than them.

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Stop before you do it
Maplewood, US
May 03, 2010 2:48 pm EDT
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They can never decide what the real cost is for you rental's. I have been renting for about a year and 1/2 and the price is always different when I got to pay they told me once that it was some kind of waiver fee but it is not charged all the time what is that. I called customer service and they are no help they tell me they have charges waiver charges but cannot tell me what the waiver is for.
I WILL NEVER BUY OR RENT FROM RENT A CENTER AGAIN!
DON'T DO IT!
TO MANY OTHER COMPANIES OUT THERE THAT DO A BETTER JOB.

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Larryb111
Akron, US
Mar 10, 2010 8:08 am EST

We bought a washer & dryer from rent a center in Akron Ohio within 2 weeks washer doesn't work, paid for 2 year extended warranty on both, but can't seam to connect to get repaired

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10:02 pm EDT
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Rent-A-Center paying four times original market value

I obtained a television from rent-a-center about a year ago, when I got it home, plugged it in and turned it on there were lines across the screen for a few minutes, then they went away. I called the store and asked if this was normal for this brand of tv (Sony Viao plasma), they told me that would happen everytime I turned the appliance on, but it would go away.

Well, three days later, the lines stayed for a whole hour before disapating and showing a normal image. I again called the store and they told me to bring it in and they would take a look at it. I brought it in to the store, it did the same thing and they told me that it was normal, "it must have been cold in my house that day and it just needed to warm up." I called several times over the next four months and received the same non-chalant concern.

I finally took the television back to the store and demanded that I get a replacement. They gave me another television, instead of applying my payments on the broken TV that they sold me, they started me over on another contract without bothering to mention that.

Now keep in mind that my payments are due every Saturday, since I work on commission, if I have a good week I will pay anywhere from the minimum balance to four times the minimum balance every week! Well, I have run into some hard financial times and may not be able to pay one week, but I will always pay two to three times the amount the next week if I am late. For the last twelve payments (that's three months) if I don't pay by 10:00 am on Saturday they call me to tell me my payment is due. I have told them several times that I work every Saturday in another town 45 miles in the opposite direction from them (they are 30 miles west of my house, work is 45 miles east of my house) so it's not like I can just stop by on my way to work. So, if I don't pay by Monday, they are calling me three times a day and calling my friends that I put down for references daily.

I also called them today to make my payment by phone, because they doubled my payment online (which I usually do) and asked how much I still owe them. They told me another 39 payments, which is another 9 almost 10 months! Which comes out to a little over $2017. It's nice to know that all of my hard work at trying to pay extra on some weeks has been to no avail, for a television that I've already had for six months. $63 a week for 6 months (you do the math), sometimes more each week, plus the $2017 plus that I supposedly still owe, for a television that I could have gone to walmart and bought for $1500!

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rentacenter
Mexico, US
Jan 11, 2010 6:56 pm EST

when rent a center came to switch out my livingroom set (because the 1st one was to big) they set the couch on my kitchen floor until they brought in the other couch and when they lifted the couch from my kitchen they ripped my floor went and talked to them the next day and now there saying oh my help said they didnt do it... of course there going to say that... this company is just lining there pockets and the hell with everyone else...what gets me is the manger said go get a estimate well when he saw the price that was it we cant do anything for you and again MY HELP SAID THEY DIDNT DO IT... if you people are thinking about dealing with them id think again...

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Jane
, US
Mar 03, 2009 11:34 am EST

I began renting to own a computer from rent-a-center in jonesville michigan. about four months before my pc was paid off, it started messing up so I took it in. They said they have a place they have to send them to get fixed and I could pick it up wednesday. There was no offer of a loaner while mine was being repaired. When I picked up my computer wednesday I found that they hadn't fixed it but just put it back to it's original and deleted all my files. I took it back in, and back in, and back in, all the while a loaner was never offered. The only thing they ever did was reset it back to it's original status and I continued getting the dreaded blue screen of death and my graphics card continued messing up.

For four months, I was without my computer but I couldn't be late on any payments. They continued to charge me. Well, I paid my computer off finally and it was sent in one last time to be 'fixed'. I got the pc back and now there are drivers missing and I can't even get on the internet. My boyfriend called them and they said that it was pretty much my problem now since it was paid off. What a ripoff! I am very dissatisfied with the way they handled this and the fact that my pc isn't fixed. I've paid almost 8000.00 dollars for a computer that doesn't work.

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Krisp8888
White Lake, US
Dec 29, 2010 5:30 am EST

I will be interviewing here soon at a Lifetime's Child Center...and LOVE Lifetime Fitness! I hope that if I were to be hired on, I could help prevent these type of things.

A couple things-

First of all...
Beware of these Gym Child Care Center's in general. My mother, who owned her own home daycare for over 16 years, worked at one(Not Lifetime)- and it was HORRIBLY run.

Through the programs I have personally worked in(Camps, etc.)- I can tell you, that if you knew what went on in these places you send your children, you would NEVER send them there in the first place.

Parents- Be very careful.

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Dolphin1717
Camden, US
Apr 13, 2010 6:01 am EDT

I agree with the first commenter...unless I could walk in and find a cash and carry deal (They do occasionally have $200-400 couches you can buy outright and leave the store with) I wouldnt step foot in a RAC...the payments are way too expensive, you pay 3x as much as just being patient and saving up a smaller amount of money to buy it outright from another store.

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KixStar
Your mom, US
Apr 12, 2010 10:21 pm EDT

Anyone who uses Rent-A-Center is an idiot.

You got what you deserve.

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Atlanta404
, US
Mar 09, 2010 7:33 am EST

You have to handle damage upfront, not a day later. You should have taken pictures, called the store, and required that the movers do a write up claiming responsibility.

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moonriver67
, US
Jul 18, 2009 2:24 pm EDT

rac is a rip off, make sure you have a jar of vaseline, if you go to rac.

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sonny
Battle Creek, US
Jun 14, 2009 11:21 pm EDT

after reading your post, ive come to 3 conclusions. the first is that you are lying because even the most expensive computer carried is roughly $3500. the second is that you are responsible for all of the computer issues. if a computer keeps going back to the blue screen after being restored to factory condition it is usually due to oe...operator error. the third conclusion i reach is that you must be an idiot if you truly did pay 8000 for a computer. good luck with the purchase of a $10, 000 black and white tv

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2:45 pm EDT
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Rent-A-Center employees stealing your payments..

Years ago I rented and completly paid for living room furmiture, a stereo and other miscellaneous items from RAC stores in PA. I moved to NC and rented, (and paid off), a laptop from the Raleigh, . NC store. I have since moved back to PA. Yesterday I went to RAC to get a washer and dryer. The young man comes out after processing my application and tells me that unfortunately I cannot rent anything because I stole a laptop from them. He gave me the number to the store in NC where they are saying this happened. I call...of course there are all new employees there from when I did business with them. The account manager gets on the phone and proceeds to tell me how I stole a laptop from them. I argued with this man that I paid this off years ago and do not even have the piece of junk anymore. I was becoming madder and madder as he spoke, accusing me of being a thief! He told me that he old manager is no longer there because of problems like this and him taking the customers' money. I told him how ridiculous this was, and I do not appreciate being called a thief! If I had stolen from them, would I really go back into their stores and try to purchase something else, don't think so! In the end, he told me to prove it, and I was ridiculous! How can I prove this when it was years ago, I paid with a debit card over the phone, with an account I no longer have? Rent A Center is a freakin joke and they get their rocks off of taking peoples' money and leaving them looking like idiots. They just lost another good customer.

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Rent-A-Center Customer Reviews Overview

Rent-A-Center offers a range of rent-to-own furniture, electronics, appliances, and computers. Customers can choose from various brands and products with flexible payment plans, without the need for long-term commitments or credit checks. The company provides a solution for those who prefer to acquire items over time, with the option to purchase the rented products outright. Rent-A-Center also offers delivery and setup services, ensuring convenience for its clientele.

Rent-A-Center In-depth Review

In Summary: Rent-A-Center offers a convenient way to furnish your home with a wide range of products without the need for immediate full payment. Their rental agreements are flexible, and they provide various payment options to suit different budgets. While pricing may be higher than purchasing outright, the added benefits of delivery, installation, and the option to buy make it an attractive choice for some consumers. Customer service experiences vary, but there are numerous positive testimonials about their support. Rent-A-Center also takes part in community activities and has a focus on sustainability.

Overview of Rent-A-Center: Rent-A-Center is a rent-to-own retailer that provides furniture, electronics, appliances, and computers without the need for credit. They offer a lease model where customers can rent items and eventually own them, with no long-term commitments required.

Range of Products Available: The company boasts a diverse selection of products from reputable brands, including living room sets, bedroom furniture, large appliances, and the latest electronics and computers.

Rental Agreement Terms: Rent-A-Center's rental agreements are designed to be flexible, with terms that allow customers to return products at any time without penalty. They also offer the option to pay off items early and save on future rental payments.

Pricing and Value for Money: While the convenience of Rent-A-Center's services comes at a premium, with rental prices ultimately exceeding retail value, customers benefit from immediate access to items and inclusive services such as repairs.

Quality of Products: The products offered are generally from well-known manufacturers and are of good quality. Rent-A-Center ensures that rented items are in excellent condition before delivery.

Customer Service Experience: Customer service experiences can vary by location, but there are many accounts of helpful and attentive staff. Rent-A-Center provides customer support through various channels, including in-store, phone, and online.

Delivery and Installation Services: Rent-A-Center offers free delivery and installation for their products, which is a significant advantage for customers who are unable to transport or set up items themselves.

Flexibility of Payment Options: The company provides several payment options, including weekly, bi-weekly, and monthly plans, to accommodate different financial situations.

Online User Experience: The Rent-A-Center website is user-friendly, with a clear layout and easy navigation. Customers can browse products, manage their accounts, and make payments online.

Store Locations and Accessibility: With numerous store locations across the United States, Rent-A-Center is easily accessible for many customers. Store hours and locations are conveniently listed on their website.

Early Purchase Options: Customers have the opportunity to purchase rented items before the end of the rental term, which can result in significant savings compared to the total cost of leasing.

Customer Reviews and Testimonials: Reviews are mixed, with some customers praising the company for their service and product quality, while others have had less favorable experiences. It's advisable to read reviews specific to your local store.

Return Policy and Satisfaction Guarantee: Rent-A-Center offers a return policy that allows customers to return their rentals at any time without penalty, which is part of their satisfaction guarantee.

Additional Services and Benefits: The company provides benefits such as a worry-free guarantee, which covers repairs and service during the rental period, adding value to their service.

Comparison with Competitors: Compared to other rent-to-own businesses, Rent-A-Center holds a strong market position with a wide range of products and services. However, prices may be higher than some competitors, and it's worth comparing terms.

Financial Health of the Company: As of the knowledge cutoff date, Rent-A-Center has been financially stable, which suggests reliability and the ability to maintain services for customers.

Community Involvement and Social Responsibility: Rent-A-Center engages in community activities and charitable giving, demonstrating a commitment to social responsibility.

Environmental Sustainability Practices: The company has shown an interest in sustainability, though specific practices and policies are not detailed.

Safety and Compliance Standards: Rent-A-Center adheres to safety and compliance standards relevant to the retail industry, ensuring that their products and services meet legal requirements.

Final Verdict and Recommendations: Rent-A-Center is a viable option for those who need furniture or appliances immediately but cannot afford to pay upfront. It's recommended to carefully review the rental agreement, consider the total cost of ownership, and compare with other options before committing.

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