We have been with rac for over 7 years. We have paid off thousands of dollars of merchandise...
57" screen tv, washer & dryer, sofa & love set, sony video camera, twin youth bedroom set with twin mattress set, one flat screen computer, one dell computer without screen, living room lamp, just finished paying off the computer. We are a premium member as of now. We returned a living room set because it was too big. We did not see it before we got it was just delivered to us but we kept it for 2 to 3 weeks because we were told that we could get it for free since we were such good paying customers. Today my wife went to a local rac to get some items and she filled out everything and a person by the name of mat was helping her out. He told her that she would take anything without paying for it right now and was going to offer her a great deal. Well after everything was filled out and matt called the center in mishawaks, in and spoke to jessica about us. He came back and told my wife that he could not let her pick and take anything unless we paid for the weeks up front. She asked why? Mat told her that jessica had told him that we were just free loaders! My wife of course got upset and demanded an explanation. Matt told her that we had just had a living room picked up and that we were just free loaders. According to jessica, we would get things and return them without paying. I need someone to call me right away and prove to me that we are free loaders. That is a very low comment to describe us as loyal customer for years and that have bought thousands of dollars of your merchandise. I need a copy of all my transactions. If I have been such a great customer and I am told that I can take anything in the store and not pay for it because we have that much h credit to be able to do so then why am I presented with this and then made to look like I am a free loader? Even when we say that we do not want the item we are told. You can keep it for the 2 or 3 weeks that we have available to us and if we do not want it after that then we can return it. Don't offer me crap then! When I say I do not want it and then I am asked what would I like and I tell them well I would like a black living room set for our new home and then the next things I have is rac knocking to deliver the living room set. Then after we try it out for the time we were told to keep it and decide not to keep it because it is too big then that falls under your guarantee clause. We had it too close to the fire place since it was too big and it gets hot on the side of the arm rest. We got it without seeing it at the store. I am sure that if you go over our file we have paid for so many items and also rented. I am so upset that we were maid to be free loaders by jessica. Since she came back and got out of the pawn shop she was working at it has bee really bad with her. Christ who is no longer there at rac was really good with the customers and he always took care of them. When my wife went to the rac in south bend, it was because we just wanted a closer center. We were not going to leave rac. No I am! I can not believe that we were talked and made to be free loaders. Heck the big screen tv alone was around $2, 800. And all the other stuff man we paid them all off. I want someone the take care of this issue and fast!
Last time we had an issue we had our attorney handle some of it and got headquarters to work out with us a favorable solution to both parties. If this is going to happen again, this time I will follow through with any litigation to clear up this issue and I will inform any and all that need to hear as to what we have gone through with rac and yet we remain loyal. Not anymore!