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4.5 2837 Reviews

Rent-A-Center Complaints Summary

84 Resolved
377 Unresolved
Our verdict: With Rent-A-Center's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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J
4:42 pm EDT

Rent-A-Center rental on a proposed refrigerator

On 7/20/2017 went to Rent-a-Center in Alvin, Tx. off of Hwy 35 to rent a refrigerator for a couple of weeks because ours went out.. the sign on the refrigerator stated either $17.99 a week or $71.99 per month nothing else... after completion of the application for reference checks, the sales associate said since it was only temporary that we would be charged for the month... I proceeded to ask why and that it's the customers choice since nothing was stated in print... he couldn't answer that and proceeded to walk off to do the reference check. I then asked the store manager the same question and he stated that it was store policy and that his store is a franchise and I asked to see in print where it stated that they didn't have to follow corporate policy and where it stated that I would be charged for a month for only a two week use. He failed the produce any documentation and proceeded to walk off.
I am currently working in the legal profession and considering legal litigation regards to this matter.

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B
3:17 pm EDT
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Rent-A-Center payment issue

I pay my account when due all the time at times I'm Day or so late but always pay it. I know the staff have job to do but they haven't been the nicest to me when calling.

I've been with you awhile a pay something off and continue do the same and I have honor having help Derek in past on management team but now no one is listening they are focused on me being past due 58 dollars

Anyway I have screenshot I've attempted to make Paynent online like I always do when processing it the screen spin and wouldn't stop processing over and over charging me multiple times.l but didn't go through your end just thru bank which they says when the charged come thru thru will return all but
It's the 3 rd time and literally getting 6 calls a day
I pay my bills and will resolve

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Update by Brenda0707
Jul 17, 2017 3:29 pm EDT

This has been ongoing and and already caused me plebtybykmd dealing with it but now took my pmt 5 leaving me short money until resolved - with 6 calls a day though they are only doing their jobs they should communicate telling each other what's going on of omg. But I'm about give up also reported tv giving issues and going blank screen where didn't work for 2 weeks and had someone tell me they have to take it send out - which would leave us small tv during time frame but still paying for it - just been big headache and I've been customer and pay off my items but this is one I might nit keep as it's always something I think something should be done for me

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K
5:12 pm EDT

Rent-A-Center service

My contract was pasted on to them with out me knowing because I fell behind due to me becoming disable having strokes and seizures. When finding out that they had my account I was waiting to be approved for disability and my wife was struggling with all the bills. They did not want to deal with my wife being that we are both woman married. I was sick and threatened to loose my furniture when my wife was willing to work it out and they wouldn't allow her to. When my disability was approved they still have me a hard time still giving me nasty phone calls not wanting to give me 5 days to come in and pay my bill. I hate this company!

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J
6:39 pm EDT
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Rent-A-Center poor customer service

Very rude people working the service was very poor i walk in the store there just sitting there and i got a stero system there they had to pick up from another store i waited almost 2 weeks to get it when it was sitting there and they were supposed to order a. Remote and atanna and nothing. And i got sick and called them and told that ill be in to pay it off and they came in my moms house. With out permission from a adult. They were under age kids. I never had promblems intill now i got and payed my tv off with u guys. And look

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F
3:33 pm EDT

Rent-A-Center patio furniture

They told me that my patio furniture would take 10 working days for delivery. I really stressed that I needed it by Friday night or least 1st thing Saturday please. I had to call and follow up several times after they said that they would check on it and would try and push to have it there no later than Saturday morning. Then Manager Luie I tried to explained that all I did was ask to be the 1st delivery sense they said they would put a rush on it. The Rep in a nasty tone said "we don't have to deliver it at all". I have been a valued customer at two locations and has paid off a great deal of merchandise over the years. So I promptly cancelled all my accounts with this company. I will never ever use Renter Center again. Very said to say that cause it was easy and convenient. I also would not recommend this branch unless they get rid of the rude Rep.

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C
12:47 pm EDT
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Rent-A-Center management and payment

I have a long standing relationship and loyalty with rent a center I refer tenants who rent from me to the company when they're in need of home furnishings. I have never had any issues until recently when stor emanagement changed. The new manager is rude and apparently not competent enoug to perform his job successfully. As you will see by my account I have never had any issues until this change. I have been set up for aoutmatic online bill pay for sometime. The new manager set up my account changed credit card information for one particular item without my consent and it has been nothing but a head ache since. This manager states that the card payment is declined on multiple ones and then charged payment to get caught up and then without even telling me changed the cycle date for when my drafts would come out which I was not informed and a large payment was drafted from my account 2 days after the catch up payment that was only behind. My account has had sufficient funds at all times for my payments. I keep finding missed contact door hangers on my door I refuse to attempt to communicate with this manager any further. I have already sent back items because of his in ability to communicate properly and provide quality service to loyal customers. I kept my fridge which I have had for over a year now and it is close to being paid off. I have contacted corporate a few ones who transfers me somewhere and no one answers or there is a long hold time. I would like someone to contact me warding these matters asap. So I can get things straight with someone who appreciates loyal customers referrals and who knows what they are doing. I would hate to have lost all the money I have spent with the company for my Fridge because one person can not seem to do his job properly

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E
1:49 pm EDT
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Rent-A-Center bed / try give back

Yea hello my name is erica burgin i rented a love seat a sofa an bed from rent a center on 63rd in shawnee mission ks last month in May i tried to give the bed back cause i can't afford both payments so the man said he'll just let me keep it that month with no pay so june i called to pay my bill once again i only want to pay my sofa an love seat the lady told me no i have to pay both i feel like im being forced into paying for something i cant afford they can come get this bed so i payed a payment of 140 which should cover my couch so now on the 1st i owe 80 which i don't have can somebody get back to me [protected]

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S
5:08 pm EDT
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Rent-A-Center employees

The oneonta ny store has the worst employees. They don't know how to treat customers. Henry my account manager is so rude he calls if I am a day late and I tell him I will be in the next day . But he keeps pushing and pushing to get the money that day. I told him I going to pay it off when I come and he keeps up with the same information. He should not be a maneger. Further more I spoke to his maneger and asked him to not have Henry contact me and he tells me to bad. I spend a lot of money in there and I am told to bad. Wtf the store needs new manegment .

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W
5:53 pm EDT
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Rent-A-Center manager at martinsburg wv

6/10/17 manager called and asked about our payment we informed her that the full payment would be made on tuesday 6/13/17. After almost 3 years of loyal service and on time payments! We were told that that wasn't acceptible...? Now grant you we have bought and paid for at least 5 telephones, 4 televisions, washer and dryer, numerous tablets, kept up with service plans for said telephones. Never ever been more than 3 days late on maybe 3 payments! Our payments were supposed to be due on tuesdays anyway but she informs us that it was changed to saturdays for some reason? And also proceeds to tell my wife that my name was never on the account to begin with and that she has been there for 5 years but yet we have never seen or heard about her or her name ever the entire time we have been customers! She then proceeds to say that my name has never been on the account and she doesn't need to talk to me! My name has been on the account since day one! If it wasnt then how were they able to accept payments from my credit card and how is my name on the certificates of ownership? I just think it is absolutely rediculous for a manager to disrespect loyal customers like us over 3 days after 3 years of loyal service and payments! Plus we brought in other customers! I am very pissed off and will definitely not be buying anything else ever again from your company! You just lost a very good customer!

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R
2:53 pm EDT
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Rent-A-Center harassment

The employees of the 7010 W 48th St Fremont MI 49412 location have been harassing my emergency contact listed as well as my references. Leaking information to them about my agreement and account standings, which is NOT legal! I will no longer continue as a customer with this company if they place another phone call to anyone but myself or send letters to OLD addresses.

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D
10:46 am EDT

Rent-A-Center cell phone

Yes, my name is Sarena Giles. I am renting a cell phone through the company in Georgetown. This young man that you all have in there is a little hard to deal with. At first when i got this cell phone I had a little problem with it. So I took it back and the young lady Aaron got everything straight with me. And she reduce the amount of the phone. And also set me up on paying every 2 weeks. At first i called and ask i guess he is the manager if i could make my payment Saturday because i had to go to the beach to pick up my check. He told me no, I had to make it that friday. Well i never made it to the beach and Saturday i didn't get to go then, because ended up at the hospital. My brother Stephon spoke to him when he called. My brother relayed the message to me Sunday when he seen me to give me my phone back. I am the only person on my contract and he was discussing all of my business with him about my account and telling him. That is was going to lock down my phone no matter where i was. I am confused to why he would be telling someone else about my account and my brother is not on there. Could i be able to make a payment or what do i need to do. It is hard to talk to him, because he haves such a harsh attitude. Like when i even told him the time i didn't have any money that week. I think it was him that made the statement, that i spent it on bike week. That was wrong for them to say and they didn't know what they were talking about. I ended up going to work that weekend to make some money to be able to pay you all. So it was work related and not pleasure. Please let me know what do i need to do . Could i pay on it, or do i need to take the phone back. Because i really love my phone, but hard to deal with him in the way he is doing. Thank you

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K
10:56 pm EDT

Rent-A-Center service

I got a refrigerator from the Brownsville store. The guy delivers dropped it on the ground. Then less than two months of having it. It goes out on a Saturday. I spent $130 on food. They have had it for about three weeks now and they have not called us about the fridge. I'm really mad I'm out of $130 of food. Never will recommend this company. Never do business with them again

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R
10:34 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Rent-A-Center my problem is with the lack of professionalism, the returning of phone calls especially since the damage to my laundry room floor on may 25th 2017

on 3/28/17 I signed a rental agreement for a washer/ dryer, a living room set with end tables and coffe table .
on 4/18/17 the washing machine was picked up from my house for repairs and to go get parts that were missing. I received a loaner on that day[ an agitator style machine ]not nearly compatable to washer I was renting.
after weeks of me calling store and not getting return calls to the where abouts of washer, I had to call back, also would ask on payment dates .
the company "was waiting for parts ".
fed up with the delay in the return of my washer I agreed to replace washer and dryer with a set in store . was looking for new but they had none.
on 5/25/17 the new appliances arrived
in removing the dryer the guys tore and marred the brand new flooring.
I saw the tare and marks when sweeping room after drivers left.
I imediatelly called store.
they said they would have a meeting with drivers and boss and call me the next day. I never received a call I finnaly called on Tuesday the 30th
was put on hold many times as my issue was being discussed then.
the drivers saying they didn't do it.
I protest telling her exactly when it probabally happened .
she in return says her boss will contact me and come look at damages.
I agree
that was tuesdaythe 30th of may it is now june 4th and have received no contact,
the room is 6'x10'
the new linoleum, glue and labor came to $340.00
i would like the $340 reimbursed so floor can be re done
i am seriously thinking of returning all items from this store and going someplace else
disappointed
robert

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B
1:13 pm EDT

Rent-A-Center an unprofessional superviser named roseline bailey

The big bosses of this company should pay close attention to the people working for them or they will lose money... I have seen how other companies and bosses treat their customers and employees with respect and also they are professionals... Roseline bailey (Store on 1368 forest avenue) obviously do not know how to treat employees in the work place... Targeting, abusing verbally, profiling, bullying, cussing, humiliating employees, including my husband who is working there and there is nobody to report the ratchesness of this person to. How this is even possible, do we have to call better get baquero or eyes witness news for this store or rent-a-center just to prove how intoxicating it is to work in a place like that. The level of stress my husband have just getting up in the morning knowing that he is going to that store and get harassed by roseline bailey aka ugly despicabe me [censor] [censor] is ridiculous... This is the reason why that store is so low on staff cauz of that uneducated pig... She is not professional, has no manners, ratchet and is not fit to represent this company

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M
3:54 pm EDT

Rent-A-Center I am complaining about, the services damaged merchandise workers and managers

Its too long. I need a phone conversation. I psid for a. Maytag washer & dyer unot. Was promise somethings.. Delivery was horrible.. My stuff got scratched before enterin home.. But thats one problem. Workers screwed up so bad. They had to come out the next morning bc they forgot to put drain hose on. It took him. From 9 am to 1 pm to solve nothing but have eater all over my basrment and rug. Dryer not eking. And they was trting to be sneacky and cover they ### without really trting help and apologize for the inconvenie they causing me up til now.. No calls or merchandise. I have video of everything even the plumber recorded his statement while fixing the leak. I need a resolution eith compensation. Of inconvenience.. Negligence and my time. They are rude and disrespectful. And they keep lying and getting smart. Please help. Or I eill follow through with my lawyer snd channel 29 and 10. Store is 5610 lancaster avenue unit 12 phila. Pa 19132 manager is david

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S
11:47 pm EDT

Rent-A-Center rent a center employee on mlk in atl ga

I'm forced to end my 14 year relationship! with Rent-A-Center because of a SUPER RUDE inconsiderate female employee ! Out of all these years I might have been late 3 times in total ! So i can't understand why she call me more than once in one day when im not even late! I have told them several of times how I feel about it !but for some reason she continue to do it! Is so embarrassing bc sometime i listen to my music in my car & my phone say the name & number of the person who calling so I'm getting interrupted and embarrassed at the same time! when I'm not even late ! SMH is no way I can keep paying 3 times the amount 4 something & Let y'all harasse and embarrass me at the same time . Then y'all HAVE the nerve to false advertise on commercials by sayin ! Worry-free! Y'all have worried the ### out of me 4 no reason!

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A
2:39 pm EDT

Rent-A-Center customer service

Out of all my years of business that I have had with your company, lately when they changed the management I have been disgusted. Your employees are unethical, rude and the practice is just horrible. They don't understand when something is being asked and continue to harass me over and over the phone after I have spoken with them and they harass my family . I can take my money and my business some where else but I don't because I am almost done paying off what Im renting. I just want to transfer my account to the store on el paseo and never have to deal with Raul Jose or Julio in this store again! Or I will file a complaint with the Consumer Financial Protection Bureau!

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11:09 am EDT

Rent-A-Center I am only a reference

I don’t have an account with these people (Rent-A-Center), and I never will due to their unprofessional-ism. They are looking for one of my friends and they are constantly harassing me to get a message to her. I told them I informed her and I have asked them to stop calling me over and over again, I have even asked them to remove my number but they continue to call me from different numbers. I work from 8am-5pm but they continue to call and leave messages. No one leaves their name but I did finally found out the rude mans first name, it is Tom in Tuscaloosa, Alabama Rent-A-Center. I have been nice but I feel that this is a matter that the police need to handle because they are breaking the law.

Alabama:
Ala. Code § 13A-11-8. Harassment — Harassing communications.
a. Communicates with a person, anonymously or otherwise, by telephone, telegraph, mail, or any other form of written or electronic communication, in a manner likely to harass or cause alarm.
b. Makes a telephone call, whether or not a conversation ensues, with no purpose of legitimate communication.
c. Telephones another person and addresses to or about such other person any lewd or obscene words or language.
Nothing in this section shall apply to legitimate business telephone communications.
(1) A person commits the crime of harassing communications if, with intent to harass or alarm another person, he or she does any of the following:
(2) Harassing communications is a Class C misdemeanor [up to $500 fine, 3 months’ imprisonment or both].
(a) Harassment. …
(b) Harassing communications. –

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C
3:14 pm EDT

Rent-A-Center harassment

I have asked them several times to stop calling my phone for their customer. I was told that they were removing my name from the list, yet in still they still call. Today Chris call my phone and left a message. So I call him back, he got mad at me and hung up in my face. I am going to report them to BBB and Federal Trade Commission, for Fair Debt Collection. The location of the this Rent A Center, 510 14th St, Tuscaloosa, AL 35401.

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12:27 pm EDT
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Rent-A-Center cellphone

A few weeks ago, my husband and I visited our rent a center where we currently pay for a phone. When given the phone, which is a note, we were also given an old scratched up otter box, which ended up falling apart. The plastic screen ripped. At some point the phone ended up with a small crack on the back corner. We never took the case off, unless we were cleaning the phone so we are not sure how it happened or if it was there and got worse. After we noticed it, it made sense that the phone became glitchy. When we went into the store to get it sent off after calling first to make sure we could get the same phone as a loaner, they assured us. So when we got there and she asked some questions, she then went in the back to speak to I guess the manager. Whom never came out to speak to us! So the sales women comes out and says so we are going to give you this phone, I think it was an s5, or 6, it was a lower model than our note I know that, so at the very end she said oh my manager says that you guys had an otter box, so you have to pay for repair. WhAt? Isn't this what we pay so much for? We had a jacked up otter box, that barely stayed together, and we took off to give them the phone . they completely led us wrong on the phone, they said yes they would handle it no charge on us...then hiding in the back the manager decides nah, they can pay. We have been a customer at another local rent to own place, and this is exactly why we always stay there and have not come here. They stalk you if you miss a payment, by an hour, they call you even though you signed up for auto pay, and then they don't help you when your paying weekly for a phone. They should have loaned Us the phone, fixed ours, and that's it. We spend a lot of money, and should not be taken advantage of just because we went this route to get our phone.

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Rent-A-Center Customer Reviews Overview

Rent-A-Center offers a range of rent-to-own furniture, electronics, appliances, and computers. Customers can choose from various brands and products with flexible payment plans, without the need for long-term commitments or credit checks. The company provides a solution for those who prefer to acquire items over time, with the option to purchase the rented products outright. Rent-A-Center also offers delivery and setup services, ensuring convenience for its clientele.

Rent-A-Center In-depth Review

In Summary: Rent-A-Center offers a convenient way to furnish your home with a wide range of products without the need for immediate full payment. Their rental agreements are flexible, and they provide various payment options to suit different budgets. While pricing may be higher than purchasing outright, the added benefits of delivery, installation, and the option to buy make it an attractive choice for some consumers. Customer service experiences vary, but there are numerous positive testimonials about their support. Rent-A-Center also takes part in community activities and has a focus on sustainability.

Overview of Rent-A-Center: Rent-A-Center is a rent-to-own retailer that provides furniture, electronics, appliances, and computers without the need for credit. They offer a lease model where customers can rent items and eventually own them, with no long-term commitments required.

Range of Products Available: The company boasts a diverse selection of products from reputable brands, including living room sets, bedroom furniture, large appliances, and the latest electronics and computers.

Rental Agreement Terms: Rent-A-Center's rental agreements are designed to be flexible, with terms that allow customers to return products at any time without penalty. They also offer the option to pay off items early and save on future rental payments.

Pricing and Value for Money: While the convenience of Rent-A-Center's services comes at a premium, with rental prices ultimately exceeding retail value, customers benefit from immediate access to items and inclusive services such as repairs.

Quality of Products: The products offered are generally from well-known manufacturers and are of good quality. Rent-A-Center ensures that rented items are in excellent condition before delivery.

Customer Service Experience: Customer service experiences can vary by location, but there are many accounts of helpful and attentive staff. Rent-A-Center provides customer support through various channels, including in-store, phone, and online.

Delivery and Installation Services: Rent-A-Center offers free delivery and installation for their products, which is a significant advantage for customers who are unable to transport or set up items themselves.

Flexibility of Payment Options: The company provides several payment options, including weekly, bi-weekly, and monthly plans, to accommodate different financial situations.

Online User Experience: The Rent-A-Center website is user-friendly, with a clear layout and easy navigation. Customers can browse products, manage their accounts, and make payments online.

Store Locations and Accessibility: With numerous store locations across the United States, Rent-A-Center is easily accessible for many customers. Store hours and locations are conveniently listed on their website.

Early Purchase Options: Customers have the opportunity to purchase rented items before the end of the rental term, which can result in significant savings compared to the total cost of leasing.

Customer Reviews and Testimonials: Reviews are mixed, with some customers praising the company for their service and product quality, while others have had less favorable experiences. It's advisable to read reviews specific to your local store.

Return Policy and Satisfaction Guarantee: Rent-A-Center offers a return policy that allows customers to return their rentals at any time without penalty, which is part of their satisfaction guarantee.

Additional Services and Benefits: The company provides benefits such as a worry-free guarantee, which covers repairs and service during the rental period, adding value to their service.

Comparison with Competitors: Compared to other rent-to-own businesses, Rent-A-Center holds a strong market position with a wide range of products and services. However, prices may be higher than some competitors, and it's worth comparing terms.

Financial Health of the Company: As of the knowledge cutoff date, Rent-A-Center has been financially stable, which suggests reliability and the ability to maintain services for customers.

Community Involvement and Social Responsibility: Rent-A-Center engages in community activities and charitable giving, demonstrating a commitment to social responsibility.

Environmental Sustainability Practices: The company has shown an interest in sustainability, though specific practices and policies are not detailed.

Safety and Compliance Standards: Rent-A-Center adheres to safety and compliance standards relevant to the retail industry, ensuring that their products and services meet legal requirements.

Final Verdict and Recommendations: Rent-A-Center is a viable option for those who need furniture or appliances immediately but cannot afford to pay upfront. It's recommended to carefully review the rental agreement, consider the total cost of ownership, and compare with other options before committing.

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