Rent-A-Center
reviews and complaints

I purchased this very computer from rentacenter (used). for only $400. It was a great deal. I was never late on my payment. I was using my cousins number as a contact number. On the day my payment was due rentacenter called my cousin while she was in college just after opening. This was uncalled for, i was not late, had not been late. I consider this harrassment. This is bad for business because for the customers who do pay on time turn away and go to the competitors and are willing to pay more for reasons like this.

I currently rent a t.v. and sofa from Rent A Center. My payment was due on wed. 10/22/08. I was not able to make a payment this week. I spoke with an associate on thurs. 10/23/08 and explained my situation and told him that I would make a double payment on wed. 10/29/08 which was never a problem since I have done that in the past. Rent A Center called me, my brother, and my parents on friday 10/24/08, sat 10/25/08, monday 10/27/08, and tueday 10/28/08 looking for a payment. Rent A Center has my cell phone number and work phone number. Are they allowed to harass my family members for a payment? A response would be greatly appreciated.

I had dealt with this company a couple of times. Most people think it is dumb but actually it can be okay if you pay off your purchase within three months. And that is what I do. Well, my son was moving back in and needed a bedroom set I suggested that we check out Rental Center in Redlands California. I ask for a use bedrooms set the guy that handle us seem nice and said he wanted to show my son a few new ones that was in a book. My son chose one filled out the application and was told he would get delivery on Monday. Both my son and I work at night no delivery during the day. I did not want to deal with the situation because I work a twelve hour shift. I also purchase a orange livingroom set. It was use but it was in excellent condition and could not beat the price. On thursday I finally called Rent A Center and ask where funiture the guy Steve could not figure out why it was not deliver. So I ask for delivery on the next day which would have been Friday October 3 2008, they agreed between 2 and 4. Five oclock no call or funiture. I call RC and I was told they would not deliver because someone did not come to work. I explain to them that was unacceptable and I wanted deliver the same day. They aggreed and also told me they did not contact me because they did not have my current number. When they finally came to my door I glanced at the paper work and said how can you guys tell me you did not call me when my phone number is written on your paper work, in my son's handwriting. The rude African American (it's okay I am African American myself) went off say he did not have that paper work with him when he came our on Monday. I said and it was not available to you when you got back to your store? He went on to threaten me that he would be my account manager I should basically (not in these words) but should not cause trouble. He wanted to see the room that the funiture would be deliver in. My son showed him. He goes to his truck stays there for about 15 minutes. He comes back and say well, we cannot deliver your funiture because we did not get this sign off. Okay you must remember that he claim they tried to deliver it on Monday and now it is Friday. And he is just now discovering that the manager did not sign off on the application. We argue at my door and I ask if we could get our money back. He said yes let me call the assistant manager and tell him that you will be back in to get your money. The entire time he is acting like I have done something wrong. But I am the person that gave my son's funiture away and had given my own funiture away anticipating to get replacement. When I spoke to the assitant manager he told me I could not get my money back because they were close and he had locked the safe. Amazing don't you think.

I then phone the corp. 800 number and someone called me back and ask me what happen? I explain to her what happen then she said okay someone will be calling you back within 24 hours. I can bet you that 24 hours from now I can write again and let you know no one has call me. So when she told me that I was mad as can be. And she said why are you now yelling? I said because I am not sure why did you call if you were not going to help out with the problem. She said okay bye someone will call you in 24 hours.

Where does my problem lies. No one ever told me I am sorry for this problem. No one ever ask me how can we right this wrong you are feeling. No one ever said our intention was not to have all these situation happen. They have just pass the buck I am out of money and funiture.

I am not a Rent a Center customer and have never even been in one of their stores before. They have been calling me for weeks looking for someone else and I have repeatedly told them that this isn't the person they're looking for, that I recently got this phone number, and asked them to quit calling me. If anything, this caused their calls to become more persistent and they get really rude like I'm lying to them or something. I don't know how many managers and employees I spoke to, each of them saying that my number had been removed from the system and I would not recieve a call again.

I'm sure they hear that excuse all the time, but does it not occur to them that it might be true in some cases? These people are awful, based on that I would never do business with them.

I always pay on time and pay off in 90days. But when its time to pay-off my amount is always different from theirs. I always ask why and they always come out with surcharges or taxes, But I've added my tax and surcharges are I thought only suppose to be paid if you continue to rent. they even said one time that when you pay extra money on one item that the money sits their like piggy bank money. What the *** are they talking about? It's a bunch of excuses they have for their mistakes, but anyway I guess that's how it is at rac.

We had to rent a TV while ours was being repaired. The first TV's sound was so bad that you could not hear anything except the background noise. The 2nd TV that RAC brought was full of Roaches. As soon as it warmed they swarmed every where. Their comment was "I'm sorry"...It cost us big $$$ to fumagate and don't know if we got rid of all the roaches or not. Will go without a TV before I would rent from RAC again. The store is in Leavenworth Kansas. This is a health hazard that is reportable to the Health Dept.

Rent A Center harrasses my 3 kids my girl friend my friends my parents my girlfriends employer rent a center is a robbery process first you agree and sign to being robbed than you pay thousands of dollars than you get ###ed by the fat district manager Jason. Gregg. Nick you ###ing ugly looking tomato and allen you mishaped pencil with goggles which are too big for your head but too small for your nose Gregg your the referee when your 2 boyfriends ### you leather face look a like DO NOT RENT FROM THESE CROOKS THEY WILL TAKE EVERYTHING YOU GOT THAN TAKE THE ITEM BACK RENT A DICK HAS ###ED MY GIRLFRIEND ###ED MY KIDS AND ROBBED ME AND CONTINUES TO COME TO MY HOUSE EVERY DAY I WANT THEM GONE I OWE U NOTHING YOU GET NOTHING YOUR LUCKY I DIDNT PAWN YOUR CHEAP ###
DANIELLE NICE TITS
tO JASON: IS THAT THE BEST YOU CAN DO?

I had to move unexpectedly and found myself without furniture or much in the way of savings when I did. I was able to purchase everything I needed for my move with the exception of a Sofa & Loveseat. Against my better judgment, I saw an Advertisement for a Sofa & Loveseat set at Rent-A-Center for $80/mos. and decided to try that out, knowing I could go the 90-days Same As Cash Price if they turned out to be as big of dirt-bags as their reputation makes them out to be (the set was an Ashley Furniture set that was about 45% higher than the Ashley Store price so it didn't seem like too steep of a risk). I placed my order online and was called back shortly by a representative from the local store.

The representative was very polite and courteous. So, I wasn't too bothered with the fact that they didn't have the Model # of the item I had ordered online. When I told her it was the one on sale in the current Advertisement she got even more confused. She excused herself from the conversation and came back 5 minutes later to tell me that they do have the Advertised set, but in Brown, not Black. I told her that was acceptable. She gave me a price quote for $80/mo. and took my payment information and told me they could arrange delivery once I got into the store to sign the paperwork.

An hour later I show up at the store to sign the paperwork and they show me the Sofa & Loveseat set which is different than what they had in the Advertisement. When they have me sign the paperwork, the price was $130/mo., rather than the advertised $80/mo. Considering I was going to go the 90 days Same As Cash Route I didn't sweat it, but I did mention it. They took the paperwork and went into the warehouse and came back saying it was indeed their mistake, the price was going to be $179/mo. for that set. I thought maybe the local Advertisement might be different than the one shown to me online so I grabbed the local Advertisement at the counter and it had the same $80/mo. set on the cover. I asked if could have the Advertised set instead. They assured me that's what I would be getting for the $179/mo. instead of the $80/mo. (Can't I have the one Advertised for $80/mo. for $80/mo. or is that too much to ask?)

Well, if they won't give the Advertised item for the Advertised price, and it is going to be more than twice the advertised price, I decided I liked a cheaper floor model that they had any way while being given the run-around. It was $129/mo. set according to the sign on the item. I was given a Contract for that set at $129/mo. which I signed, and I paid for one month in full and scheduled a delivery, making sure that I was setup for monthly payments.

The delivery was scheduled for a week later after they received their first payment. When the scheduled window of delivery was missed I called inquiring about it and to confirm my delivery was indeed scheduled for today (as I had to take 4 hours off of work to be there for the delivery window they had scheduled). In response, they called all the references I had provided, apparently in a rather stand-offish manner (one lasting over 30 minutes). The scheduled time was missed by about 3 1/2 hours, but at least it was on the day they said it would be. They are a few hours worse than the Cable Guy, but a day ahead of UPS, still not too much of a harm or foul (apart from harassing my friends and family over the phone). I was a little uneasy but still things weren't seeming bad until it came time to sign for the delivery. The delivery papers stated my payment would be $179/bi-weekly instead of the $129/mo that I had signed previously...and my next payment would be due in 1 week, not in 3 weeks as per the contract!

So, now...I'm not sure what to think or do. I was planning on paying off the set at the Cash Price on my Birthday in 5 weeks. However, now I'm not so sure if they are going to honor the Cash Price or not, since if they cannot honor the Quoted Price nor the Contractual Price and continue to Bait & Switch me, then Bait & Switch is probably all I can expect from them. Maybe it's better I just walk away from the 1st Month payment I paid before I get any deeper and have them pick their furniture back up.

Besides, if they are already harassing my references when I was one month paid ahead, what is it going to be like when I get two or three weeks closer to my payment date? I value my friends and family more than I value $129.

If this is any indicator of how Rent-A-Center does business then it's no business I want to deal with ever again.

We had rented a bedroom set from them but the bed was a queen size and it did not fit in the room, it was to big.. they came and picked it up, but i didnt have it the whole month, they called me and told me that i have $ 111.00 credit, when i went there they told me that i could not get that back unless i get some thing else. well i do not like that co. what i did get from them they gave it to me as new when in dee it was used.all i would like is the money they say is mine..

Even though I have heard nothing positive about RAC, I found myself in a position that I needed a new couch and didn't have the cash upfront to pay for it so I reluctantly filled out the papers to have a couch delivered. It seems in signing the rental agreement, I was also signing up to get called every hour when I'm late with a payment and having their deliverymen/goons actually come to my apartment and pound on my doors 2x a day. This last time, I wasn't even late and they were on the horn, leaving me message after message and sitting out in my parking lot waiting and peeping in windows. It's to the point where I am afraid to answer the door or even step outside my door. My kids are afraid to play outside because of the Rent-A-Center people! It's crazy that a business is allowed to harrass people to this extent.

I rented a playstation 3 from Rent a center. IT was for 63 weeks at like 33.00 a week or so. I lost my job at about at about payment 38. I was going to give them their ps3 cause i couldn't afford it. They started there strong arm and talking tough collection practices. I decided to file a chapter 13 bankruptcy since i was falling behind on everything else. My father is a practicing bankruptcy law for over 30 yrs and he filed on my behalf. Rac was listed as a creditor. They come to my house when my 1 yr old son is sleeping and start knocking so hard knocking pics of the wall and ringing my door bell consistently. I have had enough of this crap from them and confronted them on my front porch. The one manager there starting cussing out my wife which is not going to fly then start cussing at me. I told him he needs to contact my bankruptcy lawyer and that he is in violation of the automatic stay and they we are calling the cops cause you refuse to leave. He tells us are bk lawyer is wrong that you cant file bk on us. He continued on saying how he has worked at rac for 8 yrs and know the laws but he didn't know what a automatic stay was nice one. he continued on saying how he was going to take me to court etc. The cops finally did arrive and made them leave after blocking our driveway. I cant believe that someone that has a high school diploma to get hired at rac would have more knowledge than someone with a law degree and been a practicing attorney since 1973. My lawyer did file a lawsuit against rac. I did win against them and the judge said that the state of Missouri considers this a 'executor contract' and can be eliminated during bankruptcy. I got to keep my items and Rac was to pay 6k into my bankruptcy to disperse between my creditors. I later found out the manager got fired. These bozos bark is bigger than there bite it might cost you a ittle money but it was worth every bit to punch them right back in the mouth. DON'T BE SCARED OF THEM.

my brother had recently been released from state prison, so when he came out he stayed with my mother in law to help him get back on his feet. He finally got a job, wanted to purchase a T.V. but he did not have credit nor the full amount so he decided to go with RAC. He did not have stability at my mother in laws address nor any mail under his name with my mother in laws address. So RAC advise him to tell my MIL to come in to sign a form that will verify he lives there. He moved out after receiving the merchandise and has defaulted on the contract. Will my MIL is getting calls from RAC advising her she signed the contract and is responsible for the merchandise, my mil has explained to RAC that the RAC employee advise her it was just to verify the her son lived there at her current address. These so called professional are constanly harassing her and telling her they are going to file charges and what not. I tried to speak with them to let them know RAC employee would not listen and he said what he had to say and hung. RAC employees call from a private #. HELP

Stupid me... Yeah... After shopping around online for a box spring and mattress, I found I could buy a brand new one from rent-a-center fairly cheap and on a 90 day same as cash... So why not? I paid the first payment, then the second one by mail (Got a call from them the day it was due to ask me when I was coming in even though I had already mailed it two days earlier. So I paid the third and final payment in person, dropping off a check...

So ok, I have my new bed, it's paid for right? Wrong! Two weeks go by and I get a call from who else, rent-a-center... And i'm told they don't take checks. You see, they still never deposited my check. Well, it pissed me off, especially calling me at work, when, I had specifically told them never to call me at work when I signed the paperwork. It's against' the law after you inform them of that. So yeah, I procrastinated and thought about if I should even go in to take them cash. But then, oh yeah, the calls started, once a day, twice... At home and at work as well. The more they called the more I began standing on principal and determined not to give in. After all, they had my check, I paid them! And I had paid them 5 days before it was due... So it wasn't my problem they now didn't want to accept a check. Right? If they would have deposited it or presented it for payment at my bank... That would have been different, but they never did. Now, three weeks go by from march 1st to march 27th, and hey, several phone calls to work, me calling them and now yelling at them not to call me at work, and guess what, in walk not one but two of their salespeople, check in hand, demanding, I cash it right there and then. Yeah, I am suppose to hand them cash... Yeah right! They toss the check at me... I escort them outside and inform them it is against the law to harass a person at their place of work to collect a debt, and that I have already called my attorney... So they now leave... Threatening to talk to their own attorney. Now, mind you, I have paid two of three payments, on time and early, and paid the third payment 5 days early, but they won't accept my check and didn't notify me of that until two weeks after giving it to them. Now they leave and yeah, leave me with the check, dated all the way back march 1st, never having been presented to my bank at all! So what to do? I'm going to get a cashiers check, state on it that it is the replacement check for a refused check and send it by registered mail to rent-a-center along with filing a complaint with the better business bureau and well, yeah, writing out the story online for all to see. By the way... All of these concerns a simple small check in the amount of $116.22. Go figure. But it is the principle of the matter... Isn't it? Somebody should tell rent-a-center that maybe why they are having problems is that they don't understand that some people have two and three jobs and can't just drop everything to make a second trip from morton to peoria just to hand them cash back instead of them simply depositing the check in the first place! You know... Crap happens in life, and sometimes, checks are bad... I get that, but when a business doesn't even bother to make a deposit... Why stay in business..., because I gave them a good check and I never had given them a bad one. Or is this business simply only taking in cash and may not even have a bank account so they can dodge taxes? Interesting question isn't it... Oh by the way, that new box spring and mattress I bought from them... No way it was new! So yeah... Stupid me... So does anyone want any of these bed bugs?

I was renting several items from a different rent to own for over a year, and only had 2 payments left to make and they were mine! Then without notice rent a centre bought them out, I did not know about it until I went to make a payment and the store was closed down, I called the stores old number and was routed to rent a centre. I told them that I only had the 2 payments left and would like to make my payment.

The next morning they were knocking on my door and basically forced their way in and took all my stuff! When I asked what was going on, I was told that I could come in and re-rent it with a new contract. So I went in and they wanted to start charging me from square 1, as if I had not made 1 payment to the other company! I showed them every receipt I had from the other store, they said the other store did not keep accurate records and therefore they could not verify that I actually had purchased the stuff from them.

Come on now! Do you have to be a detective to figure out all the clues? receipts, I WAS in possession of the items until you genius's stole it all!

So, I reported it to the local police and rent a centre told them I was late making my payment, so the repossessed it.

The only thing I could do was to take them to court, but I chickened out after the harassing phone calls.

I came home the other day and listened to 3 messages from rentacenter about a party they were having for their best customers. The messages were left within 2 hours of each other. Is rentacenter desperate? I checked the history of calls from rentacenter about a sale they were having and it is up to 47. 47 messages in the past two months! I shouldve known they were going to be a problem when I went into a store and a fat dude wearing a silk/polyester shirt n tie(i mention that cause fat people shouldnt wear that, seriously) and he spoke like he was too fat and lazy to speak clearly. He attacked me with his scratchy throated obesity immediately as I walked through the door. Told him I was just looking at prices, looking around and then BAM! He starts into the benefits of rentacenter. I told him again "I'm just looking, will let you know if I need any help!" He would not stop. So I just walked away from him and he kept following me. OMG! And then he finally went away. Began talking to another dude and he said that annoying dude was the regional manager. He agreed that he was fat and said, "He should attack the gym as much as he attacks customers and a mcdonalds big mac." I was going to rent a washer n dryer but his disregard for my personal space while shopping turned me off of rentacenter.
I started to fill out an application when I was trying to get him to shut up but left it undone. They must have taken my information like vultures as the calls have not stopped. I told them at least 20 times to stop calling me and yet it wont stop. I'm one of their best customers? I NEVER RENTED ANYTHING EVER! Is that place desperate?

Every week it seems I get 3 0r 4 calls about a sale they are having. I actually talked to a employee once and asked him what was the sale price on a WII game system? $700! I told him to lose my number and stop calling me! I went to Aarons and they were great. Gave me time to look around and only recieved a courtesy call after getting washer and a dryer for a cheaper price. Fat guy at rentacenter said they do a price match but I wonder why dont they just lower their prices?

Okay well unfortunately my 42inch plasma T.V was stolen among other things. But there is no forced entry or broken windows to show damage to my apt. Basically R.A.C. called it a mysterious disappearance.

I've been a victim of crime I'm a single woman living on my own. And I'm not covered by the Rent a Center Insurance according to there policy I must show proof of damage to my apartment for the stolen TV. on my police report. Which I don't have.

So now I'm forced to continue paying for a TV. That I no longer have until paid in full. So what was the point of paying insurance if it doesn't cover all aspects of theft, the TV was stolen I placed a police report of all that has been stolen but primarily concerned about the TV because it was the only thing in my house not paid in full.

I'm glad I wasn't at home when this occurred and that I'm physically ok. But, I'm not money wise and emotionally ok. It's ugly when you get home from a hard day at work and realized you have just been robbed. Everything I worked hard for was taken that quick.

I don't know I'm upset...