While working at Rent A Center in Beaver Falls i had witnessed many things. Employees stealing from each other, the company and the customers. They have made customers pay for computers that have come up missing. Making them pay a little extra. Usually the past due customers. The customer pays a late fee and the late fee is taxed. The customers usually don't realize they have paid more. I know of one computer but i hear there are two. Some customers have come to the store and they would meet up with the manager and go off into the back room. Next thing you know the merchandise is delivered and the paperwork goes straight to manager.
Customers may not know they are being recorded by the manager. He walks around with one of the store camera's and takes pictures of them.
Customers that are past due sometimes avoid the employees as much as possible but there are a few who are good people who actually call in and explain that times are hard for them and they need help to catch up and instead of getting just an extension for a week had to spend an hour on the phone with the manager being belittled and being forced to bow down to his stature. And some of them do.
Customers who are looking for a good deal are going to the wrong place. Never get an appliance from Rent A Center! First of all they are selling you a washing machine that has been paid for probably 5 times! Rented out probably 30 times. You open an agreement with them for a next to new washer. The price was supposed to be a total of lets say, $300. Next thing you now you have this hunk of metal that wobbles on your basement floor and squeaks. The price had changed to $430 and after fees and insurance (that they tell you is not really an insurance) you pay $520. Then you say, 'ok well I'll go ahead and pay the price but can i have a different washer?' they say, 'Sure! I'll take this back to the store right now and we'll bring you one tomorrow.' when tomorrow comes you have a brand new loaner. They didn't have anymore washers so you get to use this brand new washer while we get yours fixed. They don't tell you that they only paid probably $300. for it in the first place and rented it so many times charging customers 10 times the amount rac paid for it each time its rented. unfortunately the customers could no longer keep up with the payments and it is returned to be rented again. But that person who had to return then walks out with a barely used playstation 3 ten minutes later.
Ask someone what the worry free guarantee is. There is no such thing. It's up to you. Take it from an ex employee.