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Renewal by AndersenExterior glass pane severe staining

21-22 windows bought, half in 2010 and remaindering 201.Both batches show window staining which look like dirty water sprayed on exterior surfaces, This does not come off with the regularly available glass cleaning products. The service technician tried to clean and was not able to effect a change. Corporate claims that hard water or harsh abrasives were used. This is not true. There were never any written or verbal instructions that warned of area of acid rain for which their windows would fail.
I believe that this is a product failure of the window glass or the e-coating. I have six older Andersen windows, two of their sliders and a Pella palladium window which ere all cleaned in a similar fashion. These other Andersen windows came when the house was built 27years ago I expect all of the Renewal windows to be replaced

Renewal by Andersen
Renewal by Andersen
Renewal by Andersen
Renewal by Andersen
Renewal by Andersen

Tm
Jan 15, 2017

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