SUBMIT A COMPLAINT

Renaultcomplaint for agency maintenance center - vf1ablab6cc261604

please see below emails:

Dear Sir,

I follow up with you from 20 Nov 2016 without response and this not way dealing your customers, this enough if you saying you can’t do anything for I can see what I will do but the bad way to ignore your customers.
I did not expect this from a big company like Renault.

Thank a lot for your great support..
Emad Rashwan
Tel: [protected]

From: Emad Rashwan
Sent: Monday, December 26, 2016 8:20 AM
To: 'Renault Middle East Contact'
Subject: RE: Complain for agency maintenance center - VF1ABLAB6CC261604
Importance: High

Dear Sir,

Please follow up 

Thanks a lot

From: Emad Rashwan
Sent: Wednesday, December 21, 2016 9:42 AM
To: 'Renault Middle East Contact'
Subject: RE: Complain for agency maintenance center - VF1ABLAB6CC261604
Importance: High

Dear Sir,

Please follow up !!!

Thanks a lot

From: Emad Rashwan
Sent: Sunday, December 18, 2016 8:56 AM
To: 'Renault Middle East Contact'
Subject: RE: Complain for agency maintenance center - VF1ABLAB6CC261604
Importance: High

Dear Sir,

Kindly can you let me know what the status, I sent you before one month ago and you don’t come back to me,
Please I wait your response ASAP.

Thanks a lot

The information in this Internet E-mail is company confidential. It is intended solely for the addressee(s). Access to this Internet E-mail by anyone else is unauthorized. If you are not the intended recipient, any
From: Emad Rashwan
Sent: Sunday, December 11, 2016 9:19 AM
To: 'Renault Middle East Contact'
Subject: RE: Complain for agency maintenance center - VF1ABLAB6CC261604

Dear Sir,

Kindly you have any update???

Thanks a lot

From: Emad Rashwan
Sent: Tuesday, December 06, 2016 8:05 AM
To: 'Renault Middle East Contact'
Subject: RE: Complain for agency maintenance center - VF1ABLAB6CC261604

Dear Sir,

Kindly you have any update

Thanks a lot

From: Renault Middle East Contact [mailto:contact.[protected]@renault.com]
Sent: Monday, November 28, 2016 3:24 PM
To: Emad Rashwan
Subject: RE: Complain for agency maintenance center - VF1ABLAB6CC261604

Dear Emad

Thanks for contacting us

This is to confirm that we received your email, and we are currently investigating the case with our Local Dealer

We will update you as soon as possible

Regards

RENAULT MIDDLE EAST
P.O Box: 61111, Jebel Ali Free Zone
Dubai, United Arab Emirates
www.renault-me.com

From: Emad Rashwan [mailto:[protected]@rgtsgroup.com]
Sent: Monday, November 28, 2016 10:10 AM
To: Renault Middle East Contact
Subject: RE: Complain for agency maintenance center - VF1ABLAB6CC261604

Dear Sir,

Please follow up.

Thanks

From: Emad Rashwan
Sent: Sunday, November 20, 2016 2:39 PM
To: 'contact.[protected]@renault.com'
Subject: Complain for agency maintenance center - VF1ABLAB6CC261604
Importance: High

Dear Sir,

Kindly this is to inform you that I was bought my Renault car in Dec 2012 and in Oct or Nov 2013 and I did regular maintenance for 20, 000 KM and I changed the brake as per center advice and in Dec 2013 I was driving on speed between 40 to 50 KM/H and something unexpected happens in road and I press brake and the car not stopped and I stepped up the pavement and shocked the down side from the front and going to agency maintenance center to see what the problem and the engineer inform me that no problem in the brake and I need to change the tires because these are strong and no one inform previously that is needed to change and I ask him to remove all damage parts because this related to problem in brake but they refused to change anything and I was did regular maintenance for 80, 000 KM last week and after I received the car I found every day some water under the car and I check yesterday I don’t found any water in radiator tank and I went to agency maintenance center and he ask me to pay SR 7, 184.80 as attached quotation to fix the problem but this problem from over 3 years and no any one answer or support me.

Note:
The engineer test my car and saw the problem

Please I need your assistance to fix this issue.

Thanks a lot

Em
Jan 28, 2017

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