RemoteControlsInc.com review: Terrible scam! 7

Plain and Simple, this REMOTECONTROLS.COM IS A SCAM, THEY ARE NOT HONEST.

you order one thing, they don't say it's been discontinued, instead, after you pay, they send you something different knowing they didn't have the same exact remote from the start, i think the beginning of this post says it All. as you can see the difference in the pics...and this still don't work, im not crying for a refund, your scam will soon be discovered...

This Is a SCAM, This is a SCAM, This is a FREAKIN SCAM...

Website advertises original remote controls for different TV. Per their website advertising original remote for a Sony TV model RM-YD073 that looked exactly as the one I originally had with my TV. I ordered based on what was shown on website however, a few weeks later I received a different remote control not looking as advertised on website. After contacting them to made them aware of this issue, they came back stating exactly the following:

"Thank you so much for letting us know this happened. Normally there is
a link to the replacement online and also a notification is sent out
via email and additional paperwork is included in the package
explaining the situation. I am so sorry if this was NOT the case!
The manufacturer has discontinued your original remote and we have
sent you the factory part change. Often times; the manufacturer will
stop making a part due to age, technological changes and demand.
Because of this, your original remote has simply been phased out.
Would you like me to send you a pre-paid return label and issue you a
full refund?"

Notification by e-mail was never sent to me however explanation of being a replacement received with product. Plus they state that the original remote had been phased out.

Based on their explanation above, they are fully aware of the discontinued product yet not stated on your website. They should state very clearly on their website, not after the facts that it is a replacement. False marketing/advertising. WITH ALL THE NEGATIVE REVIEWS, WHY IS A LOCAL AGENCY SHUTTING THEM DOWN ?

I'm having a similar experience. CC charged, Over two months now, no remote. multiple emails back and forth...
WILL keeps saying he's taking care of it but so far no good news like "order shipped" based on the above thread I think
I'm over-due for having the CC reversed. Calling the bank tomorrow.

REPORTING TO THE BBB

next I am going to report to the BBB

here is the thread of communication I have had with REMOTECONTROLS.INC
Will Schien
will@originalremotecontrols.com
2872 Horton Rd
Germanton NC 27019 US

I just disputed the $49.90 charge with my credit card company-
YOU OWE ME TWO REMOTES

Let me know how you want to handle the return of my remotes

I have proof that they were delivered to your place of business.

I WILL TAKE STEPS TO REPORT YOU TO THE BBB NEXT. You have until Friday Feb 13 to reply.
Order Summary: *
> > > > Order ID: 7308
> > > >
> > > > *Order Total: *
> > > > Merchandise Total: $49.90
> > > > Discounts: $0.00
> > > > Sub-Total: $49.90

ANGELA KIELAR

--------------------------------------------------------------------------------
From: Remote Controls Inc.
To: Angela Milczarski
Sent: Tuesday, February 10, 2009 3:32:55 PM
Subject: Re: Remote Controls Incorporated Order Confirmation

What type of remotes where these?

www.RemoteControlsInc.com
3402 Ruffin St. #102 Raleigh, NC 27607
[protected]

Fix your own remote www.KeyPadRepairKit.com

Angela Milczarski wrote:
> I need to know when I can expect the remotes? You told me they went out last week but they are still not here as of 2-10-09
> you got them via US Mail with delivery confirmation on Jan 10.
> NOW WHERE ARE THEY?
>
> ------------------------------------------------------------------------
> *From:* Remote Controls Inc.
> *To:* Angela Milczarski
> *Sent:* Tuesday, February 10, 2009 1:11:11 PM
> *Subject:* Re: Remote Controls Incorporated Order Confirmation
>
> We where just informed that our mail server has been down. We have reason to believe that you did not get our response to this email. If you have not been contacted by our company please respond to this email. Thank you and have a great day.
>
> www.RemoteControlsInc.com
> 3402 Ruffin St. #102 Raleigh, NC 27607
> [protected]
>
> Fix your own remote www.KeyPadRepairKit.com
>
>
>
> Angela Milczarski wrote:
> > can you tell me when I can expect?
> > it has been four weeks since you got them.
> >
> > ------------------------------------------------------------------------
> > *From:* Remote Controls Inc.
> > *To:* Angela Milczarski
> > *Sent:* Monday, February 2, 2009 4:00:41 PM
> > *Subject:* Re: Remote Controls Incorporated Order Confirmation
> >
> > They are both fixed and mailed out today. We apologize for the delay...Thanks,
> >
> > www.RemoteControlsInc.com
> > 3402 Ruffin St. #102 Raleigh, NC 27607
> > [protected]
> >
> > Fix your own remote www.KeyPadRepairKit.com
> >
> >
> >
> > Angela Milczarski wrote:
> > > I still have not gotten a response despite several calls and emails. You have until 5 PM Friday to get back to me.
> > > [protected]
> > >
> > >
> > > Angela Milczarski wrote:
> > > > I visited the site to check status on repair of two remote controls
> > > > mailed to you a few weeks ago. order ID is 7308
> > > > I left a message as well. Your site did not have any updates.
> > > > Did you receive?
> > > > Are you able to repair?
> > > > My credit card was charged.
> > > > [protected]
> > > > Angie
> > > >
> > > > ------------------------------------------------------------------------
> > > > *From:* "sales@remotecontrolsinc.com "
> > > > *To:* "angelamilczarski@yahoo.com "
> > > > *Sent:* Saturday, January 10, 2009 12:40:24 PM
> > > > *Subject:* Remote Controls Incorporated Order Confirmation
> > > >
> > > > Dear ANGELA,
> > > >
> > > > Thanks for your order from Remote Controls Incorporated.
> > > > A brief summary of your order is below.
> > > > Please feel free to contact us if you have any questions.
> > > >
> > > > *Order Summary: *
> > > > Order ID: 7308
> > > >
> > > > *Order Total: *
> > > > Merchandise Total: $49.90
> > > > Discounts: $0.00
> > > > Sub-Total: $49.90
> > > >
> > > > Local Tax: $0.00
> > > > State/Province Tax: $0.00
> > > > Country Tax: $0.00
> > > > Shipping: $0.00
> > > > Handling: $0.00
> > > >
> > > > Order Total: $49.90
> > > >
> > > > Gift Certificate: $0.00
> > > > Grand Total: $49.90
> > > >
> > > > *Billing Information: *
> > > > Name: ANGELA KIELAR
> > > > Company:
> > > > Address1: 28575 WINTERGREEN DR
> > > > Address2:
> > > > City: FARMINGTON HILLS State: MI Zip: 48331
> > > > Country: US
> > > > Phone: [protected]
> > > > Fax: None
> > > > E-Mail Address: angelamilczarski@yahoo.com
> > > > Payment Method: Credit Card
> > > >
> > > > *Shipping Information:*
> > > > Name: ANGELA KIELAR
> > > > Company:
> > > > Address1: 28575 WINTERGREEN DR
> > > > Address2:
> > > > City: FARMINGTON HILLS State: MI Zip: 48331
> > > > Country: US
> > > > Phone: [protected]
> > > > Fax: None
> > > > E-Mail Address: angelamilczarski@yahoo.com
> > > > Shipping Method: Priority Mail
> > > >
> > > > These products will be shipped to the above address:
> > > > 1. Product ID: RemoteRepair
> > > > Product Name: Remote Repair
> > > > Attributes (if any):
> > > > Price: $24.95
> > > > Quantity: 2
> > > >
> > > > ------------------------------------------------------------------------
> > > >
> > > > http://www.remotecontrolsinc.com/OrderDetail.aspx?OrderID=7150.
> > > >
> > > > Thanks again,
> > > > *Remote Controls Incorporated*
> > > >
> > > >
> > >
> > >
> > >
> >
> >
> >
>
>
>

I had a similar experience with www.remotecontrolsinc.com. Every time I called, the machine said they were moving and the best way to contact them was by using their online comment form. But they never replied. They never attempted to send me the remote control even though they charged my credit card.