I ordered a replacement remote control for my daughter's Panasonic tv. The communications by www.remotecontrolsinc.com is awful. After weeks of not receiving the remote, I emailed them repeatedly and also completed the online 'contact us' form. If you call, they never, never answer. The email replies were standard form letters. They offered no attempt to resolve. I finally googled the phone number, researched WHOIS, and found a second phone number at the address. It was the guys father who, after repeated questions, indicated that he had no idea what kind of stuff his some was into. I gave the father my phone number, but no one ever called back. After a few more weeks of trying to connect with someone, I finally received an email indicated that the product was shipped 'weeks ago' but in good faith a "second" product would be sent out. To be fair, a product did arrive about a week later. But, it did not work!! I have again tried repeatedly trying to contact them and take advantage of their advertised return offer, but again, they refuse to answer phone, they refuse to answer emails, and they refuse to answer their online contact form. DO NOT ORDER FROM www.remotecontrolsinc.com.