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ReMax Ocean Surf and sun Costa Rica Ocean Lyrics / They weren't able to fix the problem

1 United States Review updated:
Contact information:

We rented the unit from ReMax Ocean Surf and sun Costa Rica Ocean Lyrics. We stayed there for 5 days and on the second day the toilet wasn’t flushing. The office of this company was on the same street, so we went there, but it was closed. However, it was 10 a.m. and their office worked from 9 a.m. -5 p.m. We also called them, but there was only one lady, who said that no one was in the office. She promised that someone would come and fix it, but the manager hasn’t even called us back. Don’t rent through this company.

Re
Jan 22, 2016
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Comments

  • Is
      2nd of Feb, 2016
    0 Votes

    Re/Max does not own the rental company. Ocean Lyrics, the rental company, is separately owned. We only share space.
    Isabelle, Owner/Broker of Remax Ocean Surf and Sun

  • Li
      2nd of Feb, 2016
    0 Votes

    My name is Lisa Simmons and I own the rental company Ocean Lyrics. I'm sorry to hear that you found the office closed. The office is open 9 am to 5 pm Monday to Saturday and is closed on Sundays. However, you can reach us 7 days per week by email or phone - the emergency contact numbers including after hours numbers are listed in the information book in each property - and we also respond to maintenance issues 7 days per week. You don't mention your name or the unit you rented. We take complaints and maintenance very seriously and would like to know so we can investigate the matter. Sincerely, Lisa

  • Li
      2nd of Feb, 2016
    0 Votes

    My name is Lisa Simmons and I own the Ocean Lyrics Vacation Rental company. We have many five star reviews on VRBO and Trip Advisor and take complaints from clients very seriously. Our office is open 9 am - 5 pm Monday to Saturday. We are closed on Sundays but in every condo there are several after-hours emergency contact numbers and emails listed. We respond to these 7 days per week. You don't mention your name or what property you rented? Please let us know as I will personally investigate the matter. We work hard to make sure all our clients have a top quality stay here in Costa Rica. Sincerely, Lisa

  • Li
      2nd of Feb, 2016
    0 Votes

    My name is Lisa Simmons and I am the owner of the vacation rental company. We take all complaints seriously and work very hard to provide top quality services to our clients. You'll notice many five star reviews on VRBO and Flipkey for properties that we manage. Our office is open Monday to Saturday, 9 am to 5 pm. We respond to emails and phone calls 7 days per week. We have information books in every condo with emergency contact emails and phone numbers for after-hours and Sunday maintenance issues. You don't mention the property you stayed in or your name? If you provide those I will look into the matter immediately. Sincerely, Lisa

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