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Remax Hout Bay / Rainer Kloos / refusal to return 43000.00 rand deposit

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The official website of Remax real estate company advertised a 3 bedroom FULLY furnished apartment with 4 garages for 21500.00 rand a month.
When we arrived there where only 2 bedrooms and 2 garages and very far from FULLY furnished. e.g. The refrigerators didn't work, no microwave, no vacuum cleaner, no toilet seat and kept running. No television, all air conditioners were broken, the hand rail had a 1 meter gap which my 3 year old nearly fell through, the garage door opener caught on fire the 1st day, the washing machine tripped the house every time. the apartment was also disgustingly unhygienic and had not been cleaned at all. The agent Rainer Kloos had assured me it was fully furnished and as the Remax ad had stated, stressing me out for a 43000.- rand deposit before we arrived as there were people lining up to rent it, plus the first months rent of 21500.00 rand. I made myself clear that Rainer Kloos and Remax Hout Bay had misleading and deceitful advertising and that I wanted to cancel. We left after 10 days as it was unbearable and dangerous. Now when I asked about my deposit Rainer Kloos suggested that they had done everything correctly and will be keeping my deposit as that was their COMMISSION which they would of earned. I can't believe that a 10 day stay in such a place can cost me 64500.00 rand and i have no rights. Its exactly this behavior of the Cape Town real estate agents and landlords that destroy I wonderful regions reputation nationally and internationally. My wife is Swiss and this will be given to the Swiss and German press when we finally get home. good bye Cape Town. I do have photographic proof.

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Comments

  • Ha
      Feb 08, 2012

    very true - he has done this many times before

    0 Votes
  • Ha
      Feb 08, 2012

    PS. You can make complaints to hellopeter, and to remax head office, as well as the rental tribunal and the TPN forum, and the EAAB as well as start a group on Facebook. Its unbelievable how this man keeps getting away with it.

    +1 Votes
  • Ga
      Feb 08, 2012

    I somehow knew this was not his first time, it was all to smooth and slick what he promised thanks for that I will be contacting the rental board and Cape Town tourist board. I have already posted on hellopeter. The Swiss press will be getting this soon to protect unsuspecting tourists renting holiday homes or buying property from Rainer Kloos or Remax Southern Africa. Thank you

    0 Votes
  • Ha
      Feb 08, 2012

    You may want to look up Wesley Carlson who he used to work with - he stole clients Trust Money and absconded to Mauritius last year while Rainer was working for them, And then another branch of Remax still employ Rainer. Its crazy. The Rental Tribunal and the EAAB are your best bet for the formal route. There are some great agents out there - but this guy takes the cake.

    0 Votes
  • Ga
      Feb 16, 2012

    Thanks for this info I will be looking him up to get a clearer view of his environment and I will be submitting my issues to the EAAB and the rental Tribunal. I received a comment from him finally and he said that I rented the apartment UNFURNISHED. I was shocked, can you imagine my wife and I on a sabbatical from Switzerland would take a unfurnished apartment for 6 months??? He guaranteed me it was furnished in his slimy sales pitch.

    0 Votes
  • Mr
      Jan 22, 2013

    I think you will find that your comments are inaccurate halcyone, maybe based on hearsay? What does RE/MAX head office (south africa) have to say about this Rainer Kloos guy?

    0 Votes
  • Ga
      Jan 22, 2013

    Rainer Kloos is the last person I would ever do business with again, as for his so called company ReMax its the same deal all they want is your money full stop.

    0 Votes

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