Relogulf
reviews and complaints

I am so shocked as to how many Relogulf have scammed people. Its nearly been a year and we are still waiting for our goods to be shipped from Dubai to London. After months of 'false' promises I don't know if we will ever get our goods back. We have even requested for our goods to be returned back to our apartment in Dubai but we are getting no responses from Neil Price and Phillip Davis. Is there a Trading Standard equivalent in Dubai who we can turn to for help?

I sent several items, 36 boxes plus 2 motorcycles, 1 Honda CRF 450 and 1
CRF 250 both brand new, from Dubai to Italy, it was June 2012 and paid
regularly the shipping plus the insurance for the bikes at Relogulf.
The boxes arrive in Italy in October, 1 missing, the best one full of expensive books... never saw it again!
The motorcycles never arrived, the wanted 1200 UK Sterlings to bring
them to Italy because the clause of the contract was to collect the bike
"at the warehouse"... I knew that and expected to be somwhere in Italy,
no, it is in a never heard rathole in UK.
The bikes have been both stolen there, it is my fault, they said, and
the insurance does not cover that becuuse I did not collect in times the
bikes...
I contacted the insurance company in Hong Kong, the one I tought I had, they never heard my name!
I hired AL BAHAR & ASSOCIATES in Dubai, they cannot do nothing...
after 1 year they haven't done much, or at least if they have done
something, no results.
I lost 12.000 euros thanks to the ReloGulf/ReloUK, I should have known
as there is a book of insults complains about those guys on the web.
sadly I got to know that way too late.
I should know as well that Dubai still keep the heritage of being a
pirate place, especially after dealing with the guys at relogulf... I
wonder why the authorities, if there is any, allow those things to
happen still!

I will built a blog very soon making sure it will pop out on searches
telling all the story, all the documents and all the emails... better
everybody know about how ### can some people be, it wil be very
nice meaningful URL!

Further to articles in the UAE press it is gratifying to see Neil Price and Philip Davis, managing partners of Relogulf who also have connections with British Budget Removals and Sovereign Removals, being exposed as the criminals I believe they are, and I appeal to people not to be fooled by anything these individuals write or say. Not forgetting the contribution of Rosa Menezes and Kathy Ashby in this scam.

Also noteworthy, is that at the time we chose Relogulf as our moving company, their documents displayed logos showing they were accredited by the IAM (International Association of Movers), and the CAM (Canadian Association of Movers), both of which they were not, as I contacted these bodies after we realized we were being scammed. CAM said that Relogulf’s membership had expired way before November 2012, and IAM said Relogulf were no longer a member.

We entrusted our personal possessions we had accrued over 50 years to Relogulf and such has been the impact to us personally, emotionally, and financially that I believe we cannot be simply labelled as ‘disgruntled or dissatisfied customers’, as described in previous newspaper reports - this is tantamount to saying an individual who has been violated and their personal possessions and money stolen by a thief, is mildly displeased or unhappy at the turn of events.

We initially paid Relogulf US$5, 513.36 as per their contract, for a ‘door to door’ service for the removal of our personal possessions from Dubai to Lagos, Nigeria. Relogulf kept this money and did not pay the shippers, and this was the start of the scam as experienced by so many other people.

With regard to marine insurance, the coverage agreed for our shipment was US$44, 485.00, we found out later that Relogulf didn’t insure the goods for the required amount, but for a very small amount of AED 15, 000 which is approximately US$4, 000 which was probably the minimum they had to show in order to ship the goods.

After our personal possessions and goods arrived in Lagos, to put a halt to them being sold off due to non-payment to the shippers from Relogulf, we also had to pay a further US$33, 160.21 which included the accrued storage and demurrage charges at the receiving port in Lagos, and as late as 11th February 2014, we received another invoice from the port authority for a further US$8, 548.37 for further storage and demurrage for the time taken to release the shipment from the auctioneers which was a complicated process carried out by the agent in Lagos who has been extremely helpful. In fact, we came within hours of losing all our personal possessions forever.

In addition to the direct costs above, we have also been forced to buy duplicate things to replace the things in the container that are required for us to live, and this cost has run into thousands of dollars - this exposure carries on rising as this painful episode continues to unfold.

I believe there is a very deliberate pattern Relogulf exercise in all cases:

1. Upon home survey of goods to be shipped they act professionally and sincerely.
2. They subsequently provide a reasonable quotation to encourage the client to accept.
3. They take the client’s money.
4. Contact up until that point is reasonable, once the money has been handed over, contact is minimal, and any contact from thereon is initiated by the customer.
5. In the case where the goods are actually shipped, Relogulf don’t pay the shipper, keep the money, and avoid contact with the client.
6. After time when Relogulf are forced to communicate, they lie to the client and force them into a position where the client realizes something is wrong and has to take matters into their own hands and part with thousands of dollars to ensure they get their personal belongings back. The client is so engaged in doing this that they contact Relogulf less, if at all, and this is what Relogulf rely on.
7. If goods are not shipped, which may be in the case of a shipper who wants money ‘up front’ which Relogulf are not willing to pay, or if the paperwork is too complicated for the goods they have agreed to ship, ie unusual items, then more often than not, the goods are either left lying in their warehouse, and in some cases peoples possessions are even sold, and Relogulf keep the money. As the clients would have already moved on to their destination country, Relogulf rely on them not being able to do anything about it.
8. Relogulf are aware of the trauma and cost involved for clients to recover their goods, and know the tremendous time and effort it takes to do this, and therefore there comes a point when the focus of the client is not on continuing to try and contact Relogulf, but to concentrate their time and money into getting their goods back, and in most cases the client gives up on contacting Relogulf altogether, and this is another milestone Relogulf aim for.
9. Relogulf know that clients who have actually received their personal possessions have had to pay horrendous amounts to get them back, and would be hesitant to fork out more money to take legal action against them, not to mention the trauma that would start all over again should they do this, which would also be more difficult and costly to monitor from the country they have moved to.
10. In the case of people who haven’t yet received their goods, the same applies, in that they would be in the process of paying more money to the shippers together with port charges in order to receive their possessions, and would not be sure how much more they would have to pay out to secure their delivery, and so these clients too would be hesitant to take legal action, due to the cost and the time consuming procedures.

Taking a situation such as our own, if much time has passed and the container has been advertised for auction, then a significant amount of money has to be paid (and raised in some cases) for its release, and also for the storage at port during that time, otherwise an auction will be arranged by the port authority to cover the rising costs the container would have accrued by being left marooned in port due to Relogulf’s criminal acts.

Why do I believe the above, below is our story (so far):

In March 2013, after Relogulf’s calculated ‘professional’ and ‘sincere’ survey, and the subsequent very reasonable quotation, together with all kinds of assurances e.g. ‘We seek to make every move a positive experience by removing the stress commonly associated with moving home. The reason for our success is that we never close our doors to customer service or personal attention. Our dedicated consultants are available 24/7 from the start of each move until the finish’, we paid Relogulf to ship our goods from Dubai to Lagos, Nigeria, at the time of writing, it is mid-March 2014, 1 year later, and we haven’t yet received them.

Our shipment contained our personal items of sentimental value, including photographs, family heirlooms, our marriage photos, tape recordings of our children (they are all adults now, some with their own children), favourite clothes from years gone-by, cine-films of our children growing up, our own childhood photos from the 1950s, family framed wall photos, precious gifts received over the years, book collections, our school reports dating back to the early 1960s, jewellery of sentimental value including items given by my grandmother who was born in 1907, trophies, certificates of achievements, newspapers collected in childhood (including the moon landing from the Daily Mail UK paper of 1969), and much more, too numerous to mention – our whole life of keepsakes which are worth nothing in monetary value, but hold a value dear in our hearts.

Also of no monetary value, but essential to us, are two filing cabinets packed with important documents, and also documents such as marriage and birth certificates, registrations in various countries, insurance policies, pension documents, legal documents, and again, much more, too numerous to mention.

The things of actual monetary value are items of electronic equipment, crystal glass, Spode china, silverware, ornaments, kitchen equipment, odd items of furniture, bedding, clothes, shoes, bathroom toiletries (including expensive perfumes given as gifts), bathroom towelling and mats, rugs, antique tiles, golf clubs and other sports equipment, and more - too numerous to be listed.

After we had paid Relogulf US$5, 513.36 (approximately AED 20, 250.00) we heard nothing more. Phone calls and emails were not answered. Our shipment didn’t leave Dubai for a long time, despite the fact that Relogulf said it would arrive in Lagos in 6 weeks. Eventually after months, and after pressure from us, they answered a mail saying our goods had arrived in Lagos some time ago, but they did not inform us. We asked them to complete their ‘door to door’ contract, clear the goods, and deliver them to us.

More months went by together with emails to Relogulf from us and the clearing agent in Lagos telling them to pay for the goods to be cleared and delivered to our address as per the original agreement. Relogulf ignored these emails, but in the end after pressure to reply, they initially gave many different excuses and brush offs - e.g. the person in their office dealing with our shipment is off sick, probems with their computers, etc. We eventually informed Phil Davies we would take legal action if they did not fulfil the contract, this was met with contempt and a demand for further money that was outside the terms of the contract which would have surely met the same fate as our initial payment. Shortly after this Phil Davies did what any fraudster would do, he changed his mobile phone number to avoid further contact.

Alarm bells rang and we contacted the agent in Port Harcourt in Nigeria who informed us they would not release the goods as Relogulf had not paid them, which at that point we had no idea, and also that the container was accruing storage charges for every day is remained in port. This was unknown to us, as Relogulf didn’t inform us, and our container had already been in port for some considerable time and had already accrued significant charges.

More time elapsed as we and the Lagos receiving agent tried to get Relogulf to honour their contract with us, and then we were informed by the agent in Lagos, that due to continued non-payment by Relogulf, the port authority had now advertised our shipment in the local gazette for auction. Think about what this means, everything you own, all your treasures and memories, your keepsakes, disposed of and never to be seen again. This is a desecration of your life and the trauma this could inflict is off the scale.

Amongst the stress of it all (which was at its height over the last Christmas period), together with sadness and other emotions that kicked-in at the thought of losing a lifetime of cherished things, we had to deal with trying to find the money to pay for the charges that had occurred, and were still incurring at the hefty rate of over US$161 per day. This was hard enough, but worse during a Christmas season.

To date the 20’ container that Relogulf shipped for us in March 2013 on a ‘door to door’ contract at a price of US$5, 513.36 which they absconded with, has cost us US$47, 221.94 (AED 173, 442.00) together with our personal time and effort to save our treasured possessions – and we still haven’t received our goods as there are still processes in place that have to be carried out before the container is able to be released - this will incur more charges.

When our container does arrive, and based on the comments posted by countless other people who have been exposed to what I believe to be the unlawful practice of Relogulf, the question begs - will all of our goods actually be in it?

I believe Relogulf have scammed people in a very cold and calculated manner and this, in no uncertain terms, is criminal fraud, and the many, many accounts on www.complaintsboard.com
highlight this very clearly. Relogulf’s scamming can also been seen on /link removed/ They also have a Facebook Timeline where many, many people have commented https://www.facebook.com/pages/ReloGulf/357668604322954?fref=ts

Having lived in Dubai for seven years until March 2013, unless things have drastically changed in the UAE since then, the last time I understood the law there, taking people’s money under false pretences, misappropriating peoples goods, bouncing cheques and trading without a licence are all criminal offences, and I believe Neil Price and Philip Davis have committed these offences and should therefore answer to the UAE authorities for these blatant and unpardonable acts of criminal extortion. We have engaged a lawyer and I strongly suggest the other affected clients do the same.

Finally just as scammers change the names of companies to cover their illegal activities, I believe there is a real chance that Neil Price and Philip Davis will do what other criminals do when they know they are about to be caught, and that is abscond. If what I believe about these two individuals is correct, and the supporting evidence from others together with our own experience certainly supports this, then these Neil Price and Philip Davis should be arrested without delay and imprisoned whilst the numerous cases of fraud are heard.

I used Relogulf in March 2013 after they were recommended on our company website. My story is similar to all the other complaints. My goods were delivered in May 2013 with half the shipment missing and a lot of the furniture damaged. Relogulf have constantly delayed the insurance process, do not respond and come up with new excuses. Today I received an email from the insurance company, informing me my claim would not be processed as Relogulf had not paid the premium. Six months later and a lot of stress I am left without my living room furniture, sons toys, clothing and damaged furniture.

I am now looking to take legal advice out of principal as they should not be allowed to trade has anyone done this?

I left dubai at the end of June 2013 to move home to England. Relogulf took 5 boxes from me, telling me they would arrive 6-8 weeks later. Everything went well, then as soon as the boxes left my apartment and were paid for I have now heard nothing. They will not reply to emails, enquiries for the websites and the phone just rings. I'm not having much luck contacting relouk either.

Any help at all would be gratefully received about what I do next or who I contact to try and reclaim my items.

To all, never use Relogulf. I have been waiting for the better part of the summer for my goods to arrive to Switzerland. They have never been shipped. Now Relogulf's number is gone dead. I have tried to reach louise.[protected]@yahoo.com, but no answer for the moment. Please reach out to my mobile if you have any more info: +[protected].

My story is very similar to what I have read elsewhere.

Let's get together and make sure we get this resolved as best we can.

All the best,

Paul

Relogulf, collected our monies 2 days prior to our packing day schedule. They sent a team of men around to pack our belongings on April 22 2013 and to collect said packed items on 23 April 2013 to go to their warehouse first and then be shipped to Saudi Arabia. All of which should take approx 4 weeks...Its now mid July 2013 and still we have no belongings.

Many phone calls and emails to Phil Davis and Rosa (the girl in the office) have been made and now are being ignored from their end, today we spoke to someone called Kathy (who would not provide her surname) and she hung up on us after telling us she did not have access to even a computer in order to track our shipment (she works there and yet does not have access to anything)

Where do we go from here? Has anyone had the same issues with Relogulf and how did you manage to either get your hard earned belongings back or make a court action against them?

sitting on the floor in Jeddah :(

Good afternoon,
Just want to advice any customers dealing with moving company from dubai to not trust relogulf company, from phil davis the owner to rosa menesez ...really it s been 8 month i m waiting from my relocation, after respecting the contract and paiement the relogulf company had been not responding to complete our contract! If i can help other don t trust the company at all!

I unfortunately chose Relogulf to relocate my personal goods from Dubai to New Zealand in January 2013. As like alot of the other complaints on here I had one of their salesman (named Chris Meyrick) come around to my house and give me a great quote for a timely relocation in groupage. I was promised my stuff would be in NZ within 8-10 weeks and he was aware this was important to me as I was moving into a new house and my stuff was furnishing that house. I was also told by Chris that January was the busiest time for them and there was no doubt that there would be loads of customers doing groupage so there would be no delay in my shipment. It seems he couldnt have been more wrong. 12 weeks later I had moved to NZ, having left my shipment in Relogulfs hands. I had heard nothing from them so I emailed Kathy (me stupidly thinking my stuff would have been in or near NZ at least) and she informed me that it was still sitting at the port in Dubai due to "port delays". After many emails and expensive international phonecalls Kathy finally admitted that it was not "port delays" and that they had no other customers to ship my goods with and that I should look at paying more for my own container. I had already paid AED13, 000.00. All I wanted to do was get my stuff back and ship it with a well know global company however I would have lost alot of money so after a few more weeks it was negotiated I pay AED2, 000 more for my own container. Another 12 weeks has passed and my container has finally arrived in NZ. I was nervous but all seemed well when I dealt with the agents here in NZ. They were optimistic I would have my stuff in 2 weeks. The 2 weeks went by and no shipment. My nerves had treated me well as I have now been informed that the shipment has not been paid for by Relogulf and it has also been put in my name which means the liability of the container lies with me and not Relogulf. Nice little trick! Now I am faced with paying all over again to the shipping line (Hapag Lloyd) for the shipment, the use of the container, and the port storage fees whlle my NZ agent has been trying to get some information from Relogulf, who predictably have gone silent!.
All I can say is DO NOT USE THEM, DO NOT TRUST THEM! YOU GIVE THEM YOUR HARD EARNED CASH, AND YOUR PERSONAL BELONGINGS AND THEY TAKE THEM AND DONT CARE ABOUT WHAT THEY PROMISED TO DELIVER. THEY DO NOT CARE ABOUT THEIR CUSTOMERS AND THEY HAVE NO INTEGRITY WHATSOEVER!

Having recently left the awesome shores of Dubai after 15 wonderful years, I feel I need to share a disappointing turn of events which has left me totally disillusioned.

We used Relogulf, a so called reputable Dubai based moving company to ship our household goods to South Africa, the packing was perfect, the shipment arrived on time, with no breakages or damages to any of our items. The problem occurred when we tried to pick up our consignment from the SA port. Relogulf the "reputable" moving company had not sent our payment to the SA agent (we had paid in full for door to door service). We then had to pay out an additional 20, 000.00 ZAR in order to have our container released. We have now been trying to retrieve this money from Relogulf for the past six months, with no luck whatsoever, our e-mails and phone calls are simply ignored. My greatest wish is to recover the money they stole from me and to warn the people of Dubai about Relogulf, as having done a little research we found that this has been done to countless others too !

I moved from Dubai to Sydney last August 2013... I paid Relogulf upfront to ship and deliver my goods door to door. My goods arrived in Sydney in October 2013, 2 months later. I was contacted straight away by their partner company in Sydney, Hellas Europe, to inform me. However, that was 8 months ago! All my goods are being held in Hellas's warehouse and they will not give them back to me because they say that Relogulf 1) has not paid them and is in massive debt with them and 2) will not send the final documentation to release the goods. I have been living out of a suitcase now for 9 months! It is making my life a misery ! I have made constant phone calls to both Relogulf in Dubai and Hellas in Sydney and have been sending constant emails. Both parties blame each other and Hellas are now saying that Relogulf are not even in touch with them and owe them a considerable amount of debt, of which they haven't paid. Hellas are also denying any involvement and refusing to take the blame for anything but THEY will not give my goods back to me. Surely this is illegal? I have lodged a complaint with the Fair Trading department in Sydney but they called me today saying that there is nothing much they can do, even though they want to, as I have my original contract with Relogulf in Dubai and not Hellas Europe, who is a third party. They said all I can do is report Relogulf to the similar authorities in Dubai (the DED) which may do something, although may not. I am considering police involvement and getting the Relogulf MDs arrested... Please, if anyone has already been through this and got their goods back please can you advise of what steps I can take to retrieve my belognings, I feel so helpless and this is all so upsetting. Thanks in advance. and PS. for anyone reading this NEVER USE RELOGULF OR HELLAS EUROPE ! They are honestly ALL liars, con artists, cheats and without any form of conscience ! YOU HAVE BEEN WARNED !

In September 2012, I was visited by Relogulf to move my belongings from Dubai to my home country. It is May 2013, and I have not received my goods. It took 7 months before my goods left Dubai. 1 month later it arrived in Home country. Port duties were outstanding. Goods stood in compound for a week. Eventually Port duties were settled. Relogulf have not settled their bills with the contractor to deliver my goods. I am told that the Contractor is trying to reach Relogulf daily, with no response. I have tried to contact the Relogulf office, both Phil and Neil, with no response. This is tantamount to theft. Taking my money and not delivering. DO NOT USE THIS COMPANY EVER ! they will not communicate with you to advise on the status of the cargo, they will communicate even if you try to initiate. When you do get hold of them, they will make every excuse to delay. I would like to hear from others that have had similar experience and what has been to resolve. I am still without my goods and this is frustrating! Phil, Neil and Kathy, if you have any conscience and dignity, please respond and resolve.

ReloGulf took our money with ease, the service and treatment we have received has been appalling, we feel that they are less than CROOKS!

We paid for and agreed on a full relocation service i.e. packing all our personal effects inclusive of motorbike at origin ...dubai and all shipped to be delivered at our destination ...uk.
Unfortunately when things arrived, it had to go into storage which we arranged and paid as an extra with Relogulf . The packing had already been problematic as we were told we only needed a 40cubic feet container...it ended up being almost 70! and they left bits of our children's trampoline in the sand in dubai...luckily after a final re-inspection of our villa, i noticed the parts and notified Relogulf. This was on top of their driver using my couch as a bed...as he slept on it for over an hour while his colleagues packed around him.

When the day finally came to deliver our effects...they came in a little luton van and they had to do five trips of randomly packed boxes despite our pre-warnings to Uk office that space was at a premium so they needed to be a strategic plan in place. all was ignored! Over a period of three days and the help of my husband, all was unloaded. The guys at relogulf managed to fix two beds correctly; one child's bed was incorrectly fixed that a couple of slats fell through luckily my child was not harmed. My metal display racks for expensive crockery and dining table were not fixed securely...we ended up having to unpack at least 200 of 300plus boxes.
After several complaints about the terrible service, broken items, missing items and asking us to pay extra 150GBP for a delivery of motorbike that we had already paid and agreed its delivery. The company has been using pure delay tactics in regards to paying the insurance claim to us and compensating for finishing the unpacking ourselves as their guys left because they had another job to go to.

Mr Phil Davis, Mr Neil Price and Mr Paul Hunter have behaved in a lower than despicable way and have robbed us of 30, 000aed.
I am still trying to get our insurance claim resolved...my advice is STAY AWAY FROM THIS COMPANY AS THEY ARE TERRIBLE RELOCATORS AND EXCELLENT AT ROBBING YOU BLIND!

I hope that the Managing Partners i.e. Mr Neil Price and Mr Paul Hunter will get a conscience and do right by us.

Promised 6-8 wk delivery from Dubai to our doorstep in Melbourne. Here I am 10 wks later sat on a camping chair, at night I bed down on the floor with my little kids. I chased Quarentine & customs myself, they cleared our items wks ago. The sister co in Oz is Hellas, Anna is the MD that doesn't return calls, emails or take my calls. We are now instructing lawyers & TV programme Current Affair. Do not use this co, we gave them a 2nd chance after seeing bad reviews, I would've rather paid more money to a company that were not incompetent cowboys.

1.We used RELOGULF to ship our household items and motorbike from Dubai to Australia in October 2011. We were promised to receive our household goods within 4-6 weeks and finally took possession of them after 4 months. Our shipment was missing our mattress which RELOGULF had just forgotten to load. They didn't notify us that an item (mattress) was not loaded with our shipment and we were left to sort out the problem with the handling agent in Australia as the manifest said it had been loaded however was not there. Once I notified RELOGULF of the missing item they then said they would load it on the next shipment to Australia, when that would be they could not confirm. To date it has been 6 months since we had RELOGULF ship our goods and we are still without a mattress.
2.We also used RELOGULF to ship my husband's motorbike. As we were still awaiting the import permit to Australia they stored the bike for us until the permit was processed. Once processed we contacted RELOGULF to go ahead and ship the bike. We had organised and paid for the bike to be cleaned and crated (6cbm) and shipped to Australia. The bike was not cleaned but the worst was that the bike was not securely crated and was placed in a container with a few places bubble wrapped! We had asked specifically for photos to be sent of the crated bike and this is RELOGULF's version of crating! When we contacted RELOGULF we were told at first that this was just for transport to the docks were there it would be properly cleaned and crated. Apparently they lied about this and the bike was shipped without crating. We contacted RELOGULF again were they confirmed the bike was not crated and refunded us the difference of the space the bike took up in the container against the original 6cbm they had charged us for. The problem for us wasn't the money. Our concern was how the bike would survive shipment without any casing. Our worst fears were met when the bike arrived in Australia we received photos from the handling agent in Australia showing extensive damage to the bike including the tank totally dented in and extensive scratches all over the bike.
Dealing with RELOGULF has been the most unprofessional, stressful, disappointing experience of my life. They promise superior service and to date this has been the worst service from any company I have ever dealt with. Constant phone calls go unanswered. Emails take weeks to be answered. Goods fail to be shipped or are shipped so damaged it would have been better to sell in Dubai rather than ship and deal with all this stress.

I have used ReloGulf to move all our furniture from UAE to Switzerland in December 2009. The packing was actually quite good but once our goods were shipped, we were told that it would take 6-7 weeks for our goods to be delivered. After 6 weeks I inquired where the goods were, and the only answer was that they were still sitting in Dubai. What nobody told us is that we would have a shared container with another person who had delayed his shipping and therefore our goods would have to wait for his goods to be loaded. If I did not asked I could have waited for my goods indefinitely without being kept updated by Relogulf. I sent many emails and phone calls to the company who always remained unanswered, even to the director who we first had contact with to estimate the cost of shipping. I did not receive 1 single answer from him, and I had 83 emails from November 3rd when I first made the inquiry until April 7th, date when the goods were delivered. It took Relogulf 5 months to deliver my container. I would never recommend this company to anybody. They are a bit cheaper than some of teh competitors, but saving a couple of 100`s is not worth the trouble you will be going through using ReloGulf.

We have used Relogulf, part of ReloUK, to move our furniture to Egypt this July 2011 and the Experience has been very negative with the only exception being the professional packing of our goods which we were impressed with. Apart from that, the whole experience was bad and perhaps the worst part is the alleged door to door service until you realise that you have to pay considerable charges, bills including transport charges etc to the local agent otherwise your stuff does not get released and you just pay more charges.
One thing that Relogulf have done which in my opinion is totally and contractually not correct, they have forced their customer to deal directly with a third party and not taking responsibility for the the third party action. Despite many requests to them to sort out and advise the legitimacy of the local agent requests for payments, Relogulf did not respond. I even translated invoices to them to advise if these were correct and despite advising me to hold remaining payments, they never came back with a reply. Whilst we can argue if some of these payments are to the customer account, there should be no argument about the customer maintaining his relationship with Relogulf only and not having to pay directly to the local agent for invoices that have not been even verified by Relogulf.
In my opinion, Relogulf was not professional in their service as a whole, have not responded to emails and phone calls and have even failed to date, almost three weeks after the delivery of the furniture forward by email or hardcopy the insurance documents despite requests for the same and paying for the insurance option.
I wish there is a professional body that we could lodge a formal complaint with but I guess we will have to put it to bad experience, never again.