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relience mobile / Arbitary deductions of balance

1 India Review updated:

In December 09, I was informed by Relience Customer Care Kolkata ( 58200) that activating mobile GPRS was free and accessing Yahoo mail was also free. My requirement was only to fond out whether I had got any mail. If I had a mail, I would attend to it on my computer. First week of January my GPRS was active and I checked regularly to see my cash balance.

On 2 Feb my GPRS went dead. I complained 3 times and the reply from Customer Care (58200) was 'system upgradation' was in progress, to ring after 2 hrs.

On 3, 4 Feb - the same story. On 4 Feb I made a call, which means I had enough balance.

On 5, 6 Feb I complained 3/4 times each day. The same feedback.

On 6 Feb (Saturday) evening I was told I had NO BALANCE. I complained to no effect.

The whole next week I tried to complain to 58200 and www.reliencemobile.com website. No response.

Today, 18 Feb I Top-up'ed my mobile. The SMS read Main balance Rs 181.44 & Promo balance Rs 40.86. When I checked the balance I found Main balance Rs 175.44 & Promo Balance Rs 40.86.

This is absurd. Please look into the matter.

Regards,
Robindra Naath Roy
+91 [protected]
+91 33 [protected]

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Comments

  • Ra
      17th of Feb, 2008
    0 Votes
    relience mobile - Disconnect the connection
    Relience Mobile
    India

    Complaints on "Reliance Mobile"

    Disconnect the facilities for out going calls

    This is to inform you that i have purchased a second hand relience mobile post paid connection from Mr. Mayank Bhatnagar ( Delhi ) Mob no. is 9312185785 . Now i want to disconnect this connection due to shortage of money with me and i m not in the condition of having mobile with me , i can not afford this any more , so i request you to please disconnect my connection as soon as possible and let me know the bill of this month so that i can arrange money and pay you and please note after this month bill ( JAN 2008 ) i will not pay any single amount to relience mobile , so please do clear my all dues and disconnect my connection as soon as possible because my bill date is near about 23 - 24 th of the month So i want you to do this before this.

    For any clarification or query you can contact me on my no. given below.

    With Regards,
    Yours sincerely,

    Rajesh Mehtani

    Mobile no. 9971057788
    9312185785

  • Ch
      17th of Apr, 2008
    0 Votes
    relience mobile - not working from day 2
    RIM
    India
    www.reliancemobileworld.co.in

    My phone-9335853228 is not working from day 2 your frenchize people say that server is down . they are teasing and hrashing me mentely the day registration that is 12 of Apr-2008. It still not in use till today(!8/04/2008), kindly do the favour and help me other wise I will go to the court against this Frenchize as well as the Relience mobile company.

    C.P.Singh
    Ph-+91-9335853228
    Fgiet, ratapur
    Raebareli-229001
    Alt. Ph-+91-9415637765

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