Reliance Telecom — deducted unfairly balance and didn't get recharge benifits
I have reliance gsm and my number is [protected].
Complaint 1: - I have reliance prepaid connection. On 19-10-2014 my balance deducted 10 rupees unfairly on behalf of service vas one97 vp. When I asked about it from reliance customer care. They blame me for activation of this service whereas I didn't activate this service. Even I don't know what vas one97 is. When I asked customer care, please tell me what is vas one97 service is ? They answered me that this service is confidencial and we can't tell it about you. Today I don't know for which service reliance deducted my balance unfairly.
Complaint 2: - on 07-11-2014 reliance again deducted my balance 3 rupees unfairly on behalf of service vas ussd. When I dial reliance customer care no. 198 and *333. It didn't work properly. When I call customer care at 198 and press option 9 after asking computer to connect customer care officer. Here answer is given that, " hamare grahak seva adhikari se baat karne ke liye dial kare *333. When I dial *333 and follow instructions for connecting customer care officer and finally when I dial number. It disconnected automatically. I tried for this 120 times and all times I fail to connect customer care officer. Your customer care service is worst.
Complain 3 : - on 13-11-2014 reliance again deducted my balance 3 rupees unfairly on behalf of service vas ussd. And upper process happened again with me.
Complaint 4: - on 06-01-2015 one sms send by reliance that recharge of 53 and enjoy all local and std call 25 paise per minute for 60 days. When I recharged it and get conformation sms of activation of this service. After this when I call to one of my friend to kerala for 11minutes 40 seconds reliance charged me 10rupees 38 paise. Reliance cheated me and didn't give my service benefits. When I dial reliance customer care no. 198 and *333. It didn't work properly and happened same as written in complaint 2nd.
Dear sir give attention on my complaints and refund my unfairly deducted balance and activate my service of 53 properly and give me in written of my complained answer satisfactory and it never be happened again in future with me and also improve customer care service. Give me my complained number and referance number. I want my complained answer in written on my email id - [protected]@gmail. com
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