Reliance Communications
reviews and complaints

Hi I am arpit. I used reliance gsm.. There is totally bu froad game is activated on my phone by saying tht I activate it by using r world. For tht more than 100 rs deduct on my card. When r world is not open from my phone at any reason... I see tht to reliance customer care operator he also agree with me to deactivate I visite reliance world still it not deactivate and my rupees still deduct... For tht I call supervisor "shahead". "gunjan" steal my complain not resolve and my balance is not refund to me... Please help I m quality head of airtel... I totaly disagree to service of reliance its worsat in all company so please call me and help me on my number [protected]... Wait for your help artile quality head mr. Arpit

i heard ivrs 151515, which gave an option about full talktime offer on recharge of Rs33 and i'll get Rs29.92 . after listening that offer i recharged with Rs33. but i did not get any talktime. then i call to 198 and [protected] but no one cooperate with me even they strictly blocked the complain option of the ivrs 198 from my sim [protected] .even till now i did not get any solution on this matter

Hi,

My name is Venugopal B and i am a customer( User Id: [protected]) for Reliance Internet from June 21st to till date.
Truly, I am frustrated of this internet services because i have faced internet connectivity problems more than 10 times and i have raised the complaints each and every time, but the issues have not got resolved. Also they are closing the complaints without resolving as well as as with out informing the customers, who raised the complaints.
The support guys, who are coming to resolve the issues are not well educated to solve the problems and they are not giving any permanent solution.
The supervisors(Sajan and others of Chennai) also worst to communicate to the customers and not taking care of the complaints.
Note>> This Reliance has cheated me, By taking an amount of Rs.1555 as quarterly bill, in advance which does not have any installation charges. But now they are telling me like its monthly payment with installation charges of 500 extra and now they are calling me like anything(every day) for paying the bill..But still my net is not working..Please help.

Hello,
I am staying in ludhiana, punjab and facing poor
or no
network of 3g as well as 2g mobile from last 4-5 days in the
locality, specially inside the home. I have
registered the complaint number of times but it
has not made any difference. Some times the
help desk say that the technical team is looking
out for the issue and the problem will be sorted
out soon. But I never get the powerful signal
after-words.
I kindly request you to look into the matter and
solve the issue.
my location is Ludhiana and my residence address is same address as given as address proof to the reliance company.

Dear sir/madam

Please note that i have lost below sim card of Reliance company kindly deactivate /block service of the below SIM on immediate basic
Name - Manoj
Lost Sim Card no -[protected](Maharashtra)

Thanks/Regards

I am not getting hard copy of my Reliance broadband and Reliance Landline bill since 3 months. As the due date passes away they disconnect my landline. I am ready to pay on the spot but the problem is I dont get the bill...I have kept complain to reliance care but no output.
Could you please look into this matter ASAP as it is creating lots of problems..
My contact no is [protected].

Thanks,
Ila Desai.

Hi,
this is again highly frustrating, Today i have received missed call from this number:- +[protected] on both of my number [protected] and [protected] at 3:40 PM IST. They have also send me two Configuration Message twice one for rcomWap and one for RelianceMbWorld at 3:41 PM IST. Finally they Send case Closer message at 3:42 PM IST having Case number [protected]. Now my question is how dare you to close this case without confirming it from me and how dare you to say that i have not received the call if you have given only missed call hardly for 4 second.
When called customer service they said we can only confirm that case has been closed and can transfer the call to GPRS team, when connected with GPRS team they said let us look after this and let's what we can do. After 19 days of Subscription you guys are still working on it and finally one of the case has been closed without giving any resolution.
I have Clearly mentioned what exactly the problem is, as i said there is no problem in settings, i have all the settings i can use internet and can play TV using third party Mobile TV Application for Eg SPB TV and everything is Working fine. the only problem is when i tried to open the Mobile TV page it gave me Server Error message on page:

#########################################
JBoos Web/2.1.3.GA -Error Report

HTTP Status: 500

Type: Exception Report

Message Description: The server encountered and internal Error() that prevent it from fulfilling this Report.

Exception:
org.apache.jasperexception... and so on

Root cause:
javax.servelet Exception... and so on

Note: The full stack trace of the root cause is available in the JBoos Web/2.1.0.GA Logs.
########################################

As from this above Error message a Simple literate person can identify that any configuration settings can't resolve this issue, you need to configure your sever to handle the Exception request. I know you guys are so Computer uneducated to resolve this issue.
As you told me to reconsider my decision to exit from your services and give you an opportunity to resolve this issue, i would like to say i am 100% sure that if after 19 days you can't resolve the issue you can't resolve it. And on 18 my Subscription will expire after that if you'll resolve the Concern how it will benefit me? So i have decided that i will port out my number for sure and not only this but all of my 4 Reliance number to Airtel and you should give me exception before 3 month as the problem is from your end not from my End and i will take all best possible legal action and will fight for my right. Waiting for Diplomatic and negative Reply.

Sanjay Suman
[protected]/[protected]/[protected]
[protected]@gmail.com

dear sir

we are using reliance connection in our office i Thaneshwar subedi using mobile no [protected] n re charge 599 plan in july 11th 11 but from 19 th july close is other 30 miniuts plan for this mater i compline to nodel office n cc officce but till date i suffrin.yesturday i have come to know from cc there is 200 miniut mins apana plan.while i am using 599 plaan why i re charge apana plan.but nobody understand..kindly look the mater n resolve the mater if you see the record there ar lot of comline in this case.
thanks n regards
Thaneshwar subedi
[protected]
[protected]

sir,
i am anand gupta. reliace smart constantly deducts my balance frequently stating that any random value added serivces have been activated. even when instance have been like my cell in switched off but they say i have activated, or example like 23rd july when i was in exam hall without my cellphone but they say around the same time i activated devotional plans. lastest being on yesterday(26th july 2011). rs.5 have been deducted and when complained. i m told that i went into r-world. this is weird because around that time i was in train and without network how can i access r-world. please save me from these money deducters and looters. being a student, such constant balance deduction make a burning hole in my poacket. moresover, is it liable to harass customer like this . and always that system says customer has activate... can we be correct? it means customer care is just for fake? infact i tried calling 198 now but i get tu here only advertisement when i press for speaking to customer care executives. whom should i go with my plea? who will scrtunise this, and put a bar on this looters. plz help my agony along with other sufferer from this operator.
thanking you.

Sir,
Maine ek Reliance mobile liya tha jo ki L G RD3540 model no. ka hai bo set auto on off ho raha hai jise me LG care per laker gaya tha lakin mujhe se kaha gaya ki iski warrenty hamari taraf se samapt ho gaye hai ab is ki warenty Reliance company degi lakin yaha koi is baare me baat karnta hi nahi hai pls sir tell me ke me kya karoo [protected]

A reliance tower is at kudlu gate. For the past ten days, it started producing lot of noise. There were no problems before. May be some noise arrestor has stopped working. It makes lot of noise and we can feel the vibration. Im not sure whom to contact regarding this. Kindly help. There are soo many houses nearby. It is very difficult to bear the noise.

There is continuous interrupted net connection problem, i.e, the net gets disconnected every 5seconds even after the network is showing full signals & some times the network itself is lost completely. Many times it had been observed that when we call to the customer care the phone is kept busy for near about an hour, after an hour the phone is being picked up & the problem would be solved early is the response, the complaint is booked by us but there is no response from your end also the very next day the complaint is closed with any intimation to the client.

Sir,
I had Reliance prepaid coin box and I did my business well. But suddenly your agent here in Tuticorin-Tamilnadu said that they are not the present dealer. Now Iam not interested in continuing with ur connection; so kindly disconnect my acativation and refund my Advance as well as the balance which I had of Rs.4, 000/- +
My connection no.[protected]. I have made several no, of complaints there is no response from ur side. Kindly do the needful or otherwise I have take proper legal action.
V.Easwaran

I will advice to Indian country people. Please do not take any mobile connections from RIM, because they are cheating with the customer
i was using reliance sim card [protected] from last two years. During ban on prepaid in kashmir i convert it in postpaid and after resuming the prepaid service i convert it in prepaid. now the same no. was terminated on 02-05-2011. then i recieve call from reliance n they asked me to convert it in postpaid. I submit the documents and Rs 500 as security deposit and the told me that no. will be activated in upcomming two days. now today is 18-06-2011 number is still terminated. they want Rs 5, 000 for reactivation as i m not able to pay a huge amount.
now they are telling me that this is a vanity number we will give you any other number. But i want the same number this is totaly a fraud company. i have registered more than 55 complaints but they are not giving me any respond.
My alternate number is [protected].

And this is again here. Refer to this message which I got from 51234 today at 08:13:18 timing. Its says that " Dear customer, your monthly sms pack is due for renewal. To deactivate send sms deact pack39 to 53739." Now I shall again describe you this for your information that I don't have that pack in my mobile number. I have a pack19, which facilitates me to send sms at 1 paisa and it is getting renewed since last 11 months (approx). So what the hell is this? I m getting really sick of this now. Is this happening to me only or many? Let me say you again that I have 1 PAISA pack since many months but not this 39 pack ever. Then why have you deducted this money or put this pack? O my God, I cant figure out what is happening with Reliance Telecom! Do you use to deduct money and take it into Reliance Telecom's pocket by this false and forceful withdrawal of balance of customers and than say that "No sir, the pack has been activated by you. The system shows us here"? Please have some fresh air and get little broader without fraud. This is totally fraud in your part.

I really wait here, now, for your feedback and action. Now I am really serious about the portability. I have not so much leisure to take unnecessary stress and write and describe all these things which are gifted by you by sitting here. Whether you feed me back or give your action towards me or not, I shall not complain you anymore killing your valuable time. But please remember that we are customers and consumers of Reliance Telecom here at this end. Take care and have good evening.

Regards,
Adil Hassan
[protected]

My name is sadhasivam.I am living in karur. Our parents open a small shop in kodaiyur. I bought 2 ccbin venus electronice(Reliance) karur. [protected], 324752. These numbers are deposit rs.1000 each. Here after battery problem for coinbox are surrender in new agency sivan pco(Reliance) karur. Then i bought 2 new ccb [protected], 329162 deposite rs.250 each. Finally due to bad service for surrender all ccb's. I bought rs.250 only refund. Date 15.11.2009. Cheque number 533827. Til now i call to trichy office he not responce. Remain rs.2250 plz plz plz refund

Reliance... "The University of Fraud".
I have broadband connection from Reliance (Reliance USB BroadBand) for last 5-6 months I am not getting broadband services on this. I have registered several complaints with them, but every time getting same answer Engineers are working on this and it would be resolved ASAP. Finally I asked the definition of ASAP and got the answer is Aug 2011. So I am paying for BroadBand but getting service of Hybrid (dont know what is hybrid tech in India, May be Jugad). Now best part if their online payment is also not working and for that their excuse is pay it on phone coz that may again take time. Don't know how much time they ll take, another 5-6 years. When I asked to register my complaint and provide me complaint no- then the answer is as this is known issue we will not register your complaint, it was funny moment for me. :)

This is the chat I have with Reliance guy, may be helpful for you all when you chat with them on their website.

You are now chatting with Nikhil
(11:15) Nikhil: Good Morning! This is Nikhil from Reliance NetConnect +Live Chat Helpdesk.
(11:16) Nikhil: Hello Hemanshu
(11:16) Hemanshu: hi
(11:16) Nikhil: As I understand you are not able to pay the bill, correct ?
(11:16) Hemanshu: Yes I am not able to pay by Visa & Mastercard
(11:17) Nikhil: I will certainly assist you with that. May I know your data card number?
(11:17) Hemanshu: [protected]
(11:17) Nikhil: Thank you for the information.
(11:17) Nikhil: As per the update there is temporary technical issue and you will not be able to make the payment on myservices . Our technical team is working and the issue will be resolved.
(11:17) Hemanshu: how much time it ll take
(11:17) Nikhil: This issue will be resolved as soon as possible
(11:18) Hemanshu: it is almost 7-8 days
(11:18) Nikhil: We do not have a exact time as such.
(11:18) Hemanshu: what is definition of ASAP
(11:18) Hemanshu: 1 month or a year
(11:18) Hemanshu: what about bill
(11:18) Nikhil: Our concerned team has not given us a time
(11:19) Hemanshu: i dnt have pay bill till it is not working?
(11:19) Nikhil: You can surely make the payment through our IVR system
(11:19) Nikhil: I will provide you with the steps
(11:19) Nikhil: • To Make Payment through IVR, You need to dial *355 / 3033 5555 / [protected]
• Select Language Option and enter your Data Card No.
• For Billing and Payment related Information, Press 1
• To make your Bill Payment through Credit Card, Press 2
• Thank you for choosing Reliance IVR option, a secure & hassle free medium to make your payment. We request you to keep you Credit Card handy.
• If you want to make your bill payment, Press 1 or else press * to exit
• We only accept the payment through Master/Visa or Dinners Club Credit Card. Please enter your Master, Visa or Dinner Card number to make the payment.
• Please enter your Credit Card number _________
• Pls. enter the card expiry date. First enter the 2 digit month followed by 2 digit year.
• Please enter your CVV no which is the last three digit of the number as given at the back of the card
• You can make the payment from Rs.100 upto Rs.2500 over two transactions in 30 days.
• Please enter the amount you wish to pay
• The amount you have entered is Rs.………
• To confirm, Press 1
• To re-enter, Press 2
• Your payment has been successfully made. Your Payment transaction ID is ______
(11:20) Hemanshu: Reliance is simply great I can say
(11:20) Hemanshu: thanks for wonderful service
(11:21) Nikhil: Is there anything else I may help you with?
(11:21) Hemanshu: can I get my complaint no for this
(11:22) Nikhil: We cannot take complaint for this as this is know issue and the concerned department is working hard to solve this issue
(11:22) Hemanshu: are they working hard or hardly working that I am not bothered
(11:22) Hemanshu: give me complaint no pz;l
(11:23) Hemanshu: for last 4-5 months I am not getting braodband service but I am getting hybrid and paying bill of braodband
(11:23) Hemanshu: everytime getting excuse tech team is working hard... I dont know how they are working hard ?
(11:24) Nikhil: Okay, let me check the details
(11:24) Nikhil: Thank you for your patience
(11:24) Hemanshu: I can say they are hardly working... I am also working in IT company and it is matter of just 3-4 hours to resolve these credit card Issue... dont know why ur tech team is taking week on month for small small issues
(11:25) Nikhil: I do understand your concern here and will note this down
(11:25) Nikhil: May I know what error does it give when you connect to broadband plus mode ?
(11:25) Hemanshu: yes plz and give me complaint no for both..., coz I have dont several phone calls for these issues
(11:25) Hemanshu: there is no signal on broadband
(11:26) Hemanshu: and this is known issue for whole gurgaon for last 4-5 months
(11:28) Nikhil: I am sorry for the inconvenience caused to you .
(11:29) Hemanshu: Sir... words are not enough... coz I am paying for service which I am not getting
(11:29) Hemanshu: there should be compensation for this
(11:29) Nikhil: Can you provide me the exact area where you using the data card ?
(11:29) Hemanshu: 1-2 days is ok but I am facing for last 5 months
(11:29) Hemanshu: sector 22 B, Gurgaon
(11:31) Hemanshu: this comes under sect 23 tower that also I am aware coz every month I m calling CC for this issues
(11:31) Nikhil: Please give me a moment
(11:33) Nikhil: Thank you for your patience
(11:33) Hemanshu: yes
(11:33) Hemanshu: what is final result
(11:33) Hemanshu: this is also known issue and u ll not give me complaint no ?
(11:34) Nikhil: As I check the details your area is near by to sector 23 and this issue will be resolved till 31st August 2011
(11:34) Hemanshu: till then what I ll do
(11:35) Hemanshu: what is ur suggestion in this condition
(11:35) Nikhil: I do understand your concern here, i will request you to allow us some time for the issue to be resolved
(11:36) Hemanshu: sir give me complaint no for both
(11:37) Hemanshu: if I ll not pay my bill I'll get late pay charges... what if I dont get service for which I am paying
(11:37) Nikhil: Hemanshu I am not able to take a complaint for both of the cases as they are a know issue and they will be resolved
(11:38) Hemanshu: thanks Nikhil... I will take this chat as complaint and register cheating case against reliance...
(11:38) Hemanshu: thanks a lot
(11:40) Hemanshu: any comment at ur end or I DC you?
(11:40) Nikhil: Is there anything else I can help you with ?

I got problem with setup box and the following is the summary of how Relaince Big TV Customer care troubled me.

1. On June 4th 2011 I gave a complaint about my setup box and Service Request No is [protected].

2. On June 6th 2011. No one attended to my issue and it was not solved.

3. On June 7th 2011 at 10:00pm i gave complaint about the same.

4. On June 8th 2011, I called customer care and they said it was in process.

5. On June 9th 2011, I called customer care and they said it was in process.

BIG TV customer care gave lot of pressure, tension and charged the amount without providing the service and also deducting my account every day with out watching or using your services or channels.

and Still the problem is not solved and can some one help me out how to address this issue. Can I goto consumer court.

Thank you,
Vijay Kumar

I am a regular customer of Reliance Fresh outlet, Akash Kalsi Tower, Mango, Jamshedpur - 831018. There was a big hoarding near at road side of the entrance for this store Avail the scratch card offer for any purchase beyond Rs. 300/- and get a minimum guarantee cash back of Rs. 25/- When I finished my billing where total amount was more than 300/- Bill No. -0098 dated April 20, at 17:58 Reliance card No. [protected]

I was told that scratch card is out of stock. Then I asked whether I can avail this scheme when the card comes back, he said no it is not possible. That time again you have to do the fresh buying. When I complain to the irresponsible manager, (Mr. Sanjeev Kumar Mobile No. [protected]) he said that he can not help and asked me to contact customer care. When I insisted him to remove the big banner and hoarding near the entrance, he said no once the scratch card comes, this scheme will continue. When I failed to contact customer care thru the toll free no. given by Mr. Sanjeev, no response was there. I insisted him to connect me to customer care to lodge this complaint. After He kept me waiting more than 45 minutes for the entire episode and end result was the routine reply "We will get back to you within seven working days."

Very irresponsible, cheap, pathetic, uncultured and shocking. Such is the behaviour of people that work at Reliance Fresh.

This is not happened to me first time. I had experienced the similar situation during Deepwali Silver Coin offer with same reply "Coin is out of stock" Reduced rate tag is there on the article at rack. When you pick it up, go to the billing counter surprisingly they will reply "Sorry this offer was available till morning"

How many times a customer is being cheated like this.

Apart from economical loss Embarrassments and humiliation can not be measured

i m with reliance frm 10 years but one man has changed my views to reliance this man is like black spot on white paper for this company.
i want to convert my data card frm post paid to prepaid this man amit sethi came to my office i paid him all dues and he comitted to convert my data card within 24 hrs. but it is now 4 months the bills are regularly genreted through company and he always says this is normal process and i m going to giv u new data card but after attendig 100 of calls he started abusing us and misbeheaved toomuch.
he is the worst guy i hav ever in my life.
now when i want to make complaints to higher officials they giv me'
one reply that we cant do any thing in this matter bercause u hav dues with company.
i hav made police complaint against this guy
vikas ramnani
[protected]@rediffmail.com