SUBMIT A COMPLAINT

Reliance Post Paid Connection / wrongly changed to postpaid from prepaid

1 sakchi, jamshedpur, India Review updated:
Contact information:
Phone: 09304915880

Sir/Madam
This is to complain about an almost cheating case from a lady from reliance world at Sakchi, Jamshedpur, Jharkhand. Her name is Sweta Kumari, ph no is [protected]. I was using a prepaid cdma reliance connection for almost two years .My plan was Rs 599 for one month by which I used to get all India R to R free along with daily 30 minutes std/local other network free. I was quite satisfied with it.
One day Sweta Kumari telephoned me and told me that prepaid plan was going to be abolished and I might get the same facility from post paid plan of rs 599. I agreed. She sent an agent to collect security money of Rs 350 (though actually she deposited Rs 250) along with photo and address proof document. Interestingly for two weeks my plan was not converted to post paid. When I enquired she replied that her commitment was wrong and post paid 599 did not exist. So I requested her not to shift to any post paid plan and return my money . Then I recharged my existing pre paid plan with Rs 599 on 22.3.2012. I was requesting her to return my money . On 28.3.2012 she contacted me and pressurised me for post paid plan of Rs 440, I categorically refused and told her not to do that as I had already recharged pre paid with Rs 599. But unfortunately she activated my post paid (undesired) plan which is not serving my purpose.
So please look into this matter and take proper action
.I am also requesting you to convert my plan to pre paid scheme as early as possible.
My name is Dr Bijan Kumar Biswas.Address is ESIC Hospital, Adityapur, Saraikela Kharswan, Jamshedpur, Jharkhand. My ph no is [protected],
Please redress my complain otherwise I will take legal action.
Thanking you
date 10.3.2012 Bijan kumar biswas

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Comments

  • Rc
      13th of Apr, 2012

    Hi Dr Bijan,

    We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

    Regards,

    RCOMcare

    0 Votes
  • Rc
      2nd of May, 2012

    Hi Dr Bijan,

    As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

    Regards,

    RCOMcare

    0 Votes

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