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I think Reliance Customer Service needs proper training, at least if they cannot help.. should not misguide the customer. they are not ready to explain anything, other than giving illogical excuses. I have Submitted the Address / Identity verification Documents on 8th March, as I got SMS on 5th March. The 1st thing, if you are sending any such kind of sms to customer, you can also write in sms, what documents you need. Customer is not free to make rounds of Customer Care. When I reached WebWorld with a passport on 7th March, they said no.. they want different documents for Address proof, very next day submitted all the required documents. and on 10th March, I'm getting sms that my outgoing calls are deactivated. I called customer care from landline, as from mobile it never connects :(, and they said it will take 72 hrs. Now whenever i'm calling they are giving different reasons, on 15th March, One girl said , documents are verified, it will be activated any time. today is 18th I called twice I got two reasons, contact WebWorld they will tell me, then why for Customer care just for the sake of timepass. Other girl said I 'll have to resubmit the document. This is the worst service I'm getting.
I am a consumer and purchased a broadband connection from Reliance, Webworld, Swaroopnagar, Kanpu, on 02.07.2017. I have paid the full amount and submitted all the required papers for completing the formalities and the broadband connection was loaded in my system and broadband no. [protected] was alloted to me, from 06.07.2017 my broadband stopped connecting and always a message was displayed that service to the number has been stopped from the Service provider, this message started after a person came to me at about 11am.for address verification and asked sum of Rs. 300.00 for writing OK in the verification form, I refused to pay him the bribe and from 3 pm my services were stopped.
It seems Reliance fools the customer by charging low tariff and takes money in other way by asking for bribe.
Pradeep Agarwal
We are the customer of Reliance Telecommunication [WLL] our no. is [protected]. We had made a complaint No. [protected] to reliance customer care for non-functional of instrument. Now this no. is totally out of order since 24th May, 2017 to till date. Where the reliance rep. was told me that within 48 hours your problem will be sort out.
This is my serious grievance relating to reliance customer service. Their service is one of the worst service comparing with other Networks in india. I have RECHARGED WITH 495 voucher on 16TH OF MARCH but as of now on 27TH OF MARCH my reduced tariff plan for that voucher is not activated yet and the 11 days of 30 days validity are already over. For that i have given complaint with complaint ID46882184 on 18TH MARCH but yet no action has been taken and if i am contacting to customer care they are not giving any proper response just saying KEEP WAITING...