Reliance Netcommunication / abrupt billing
hi, could you plz help me out of the problem im facing roght from the month of february 2009.
im having the internet plan 'FREEDOM NIGHT', and according to the plan the monthly charge(including tax) must come as Rs441.i took the connection on 24th december 2009.but my 2nd bill came of Rs 691
Bill period:05-01-09 to 04-02-09
when i asked the personel of the reliance communication(shop from where i bought the data card & connection), they said that i have used the net for 7 hrs.in the morning, as that was mentioned in my bill.
But i had never used the bill out of the time 10pm to 6am, so i asked them to get my details of the internet timings.In that all the timings of usage of the net was clearly within 10pm to 6am.
when i asked to deduct the extra amount from my bill, they din't.The staff working there are least bothered to help me.they jst said-all the bills are being discharged from Mumbai headquaters, so they will ask the mumbai office to look after the case, and asked me to pay the bill(Rs441 as scheme and Rs95 extra), and said that the amount will get deducted from the next month bill.i payed them.
since that, 2day i received my bill for the month of May 09.still my problem is not solved.
i cannot express how much harassment im facing in this case.The staff working over there are highly irresponsible and careless about their duty.
Hope the earliest action will be taken regarding my complaint from your side, without any flaws.im providing my details, and the details of the shop, whose staff are so irresponsible...better you take any action against them.
MT EMAIL ID:firstname.lastname@example.org.
Tarrif Plan Name: RNJ149DATA
My Reliance no:[protected]
CIOU Code: PJRI10320
the connection is on the name of :Chandan Banik
Address of the agency:
193-L, Near Ram Lal Chowk
Model Town, Panipat.