Reliance Netcard / Billing on Post Pay
Reliance = RipOFF + Scam = Stock in Crore
Please correct this freaking error. I am tired of you guys about this and bugging me.
--- On Wed, 3/4/09, xxxwrote:
Subject: Re: Message from Reliance Communications
Date: Wednesday, March 4, 2009, 6:58 AM
Please see below the message that I had sent to you guys on Jan 20th 2009. If you still dont understand give me a call +1-650-xxx-xxxx its a US number. Dear: Reliance Communications Limited,
Reliance Communications Limited
Dhirubhai Ambani Knowledge City
Navi Mumbai 400709,
Subject: Cancel your Net card service in writing
My name is userxx and I am writing to this latter to express my feeling about Reliance and cancel your service.
I had signed up for the Reliance Net Internet service back in Oct 2008. We had bought the USB modem card from the Reliance sales rep in Baroda, Gujarat for Rs.3990.00 plus some other activation fee. We purchase the card as a PREPAID plan which I was told at the time of purchase that “with a purchase of USB modem I have 2month free unlimited download as a current new promotion”. I had signed up for the service as a prepaid and was further told by the sales rep “after initial use of 2month we will get a call from Reliance which we have an option to continue with the service or just tell them you do not wish to continue with service and they will discontinue the service”.
After the two month in mid Nov 2008, we did not receive any calls from Reliance about our service so, I had call them customer care using my NetCard and notify customer care rep name Ravi, that we do not wish to continue with the service and please let us know what needs to be done to cancel the service. Mr. Ravi had inform us that since you had sign up as PREPAID service your service will be cancel automatically after two month promotion. The same thing was mention to me as sales rep. Also, please check my calls logs from my NetCard number to your customer care service. I have the calls logs in my NetCard if require for further action.
Now we are receiving calls from Reliance asking for Rs.600.00 payment would not cancel my service until I give something in writing. Please correct this error on your side soon as possible and notify your rep personal to STOP calling and abusing me. This is an FRAUD, your customers are told something different at sign up and different action is taking by Reliance to its PREPAID service users.
If I receive any more calls from Reliance care asking me to pay Rs600.00 and tell me they will continue billing me until I give something in writing. I will file an FRI with Baroda Police and would like to deal this with your main branch in Mumbai.
Once again cancel my service and consider this in writing if you like. I do not have time to deal with your unprofessional service.
--- On Tue, 3/3/09, firstname.lastname@example.org <email@example.com> wrote:
From: firstname.lastname@example.org <email@example.com>
Subject: Message from Reliance Communications
Date: Tuesday, March 3, 2009, 8:44 AM
This is with reference to the overdue balance for your Reliance number 937xxxxx having account number 233xxxxx.
We have observed that the above number is not in use for non payment of dues of Rs.1695.79.
Further we wish to inform you that non payment of the above dues by 28th March 2009 will result in permanent deactivation of your number and instrument for any future use.
We look forward to you clearing the outstanding for the above number and enjoy our services once again.
Our Customer Care executives at firstname.lastname@example.org will be glad to assist you in case you need any assistance.
Please ignore this mail, if the payment is already made.