The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Reliance Mobile, Billing And Cust Service / pathettic service from reliance

1 India Review updated:
Contact information:

Hi Team,
Complaints to reliance

Mobile number:[protected]
This is a complaint regarding poor cust service received from 2 advisors and 1 supervisor in customer care.
ISSUE: I wanted to set up a caller tune(Zindagi Ek Safar hai suhana- Code:5361116 from your internet but it did not work after 2 attempts. The first time I had sent this message(MT 536116 to 51234) I heard the song "aaya re aaya koi aaya re" on my phone and the second time" Zindagi ka safar hai ye kaisa safar") I called up customer care and spoke to an executive and a supervisor who could not even speak proper english and claimed that i have sent an incorrect message. When i told them to do the same from their phone - they disconnected the call.I called up again and spoke to a 3rd person who again parroted the same thing.I then asked for a supervisor but Neither did they reimburse the incorrect charges nor did they even check it up. It is reaLLY SAD TO SEE SUCH A PATHETIC SERVICE TO LOYAL CUSTOMERS.Saurabh Bhatt/ Chhaya/ Yogesh and Rajesh are the 4 people whom I spoke to and all 4 of them were pathetic. They didnt even knew how to speak English and were just parotting the same thing. The end resolution was charges can be checked only once I get the bill and at that time they would dtermine if they can be reversed or not and for the correct song I can try calling the number if SMS does not work. If i wish to escalate it further I can call the next day and speak to someone else. There was no higher authority available. When i enquired bat complaints procedure- Saurabh asked me to send a letter as he didn't even knew abt e-mail procedure.

If there is something which has not worked in your service- I would not appreciate the company charging us for that. Also being loyal customers for 4 years - This is the treatment that I received for a genuine issue which is highly frustrating and irritating.

A SUGGESTION TO EVERYONE: PLEASE DON'T GO WITH RELIANCE AS THEY ARE THE WORST TELECOMS I HAVE EVER COME ACROSS.

Regards,
Yogita Rajnani.

Sort by: UpDate | Rating

Comments

  • Ni
      21st of Oct, 2008
    0 Votes

    Hi
    Mo. No. 9313845183 My mobile is not responding for any call, Please start it immediately.
    Thanks
    Nitya Nand Singh

  • Wa
      12th of Nov, 2008
    0 Votes

    just write a mail to the reliance chairman's office u will get a call within hours the add is < corporatecentre.customercare@relianceada.com >

  • Re
      22nd of Nov, 2013
    0 Votes

    Dear Customer,

    We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

    Regards,

    RCOMcare

Post your comment