Reliance Mobile, Billing And Cust Service / pathettic service from reliance
Complaints to reliance
This is a complaint regarding poor cust service received from 2 advisors and 1 supervisor in customer care.
ISSUE: I wanted to set up a caller tune(Zindagi Ek Safar hai suhana- Code:5361116 from your internet but it did not work after 2 attempts. The first time I had sent this message(MT 536116 to 51234) I heard the song "aaya re aaya koi aaya re" on my phone and the second time" Zindagi ka safar hai ye kaisa safar") I called up customer care and spoke to an executive and a supervisor who could not even speak proper english and claimed that i have sent an incorrect message. When i told them to do the same from their phone - they disconnected the call.I called up again and spoke to a 3rd person who again parroted the same thing.I then asked for a supervisor but Neither did they reimburse the incorrect charges nor did they even check it up. It is reaLLY SAD TO SEE SUCH A PATHETIC SERVICE TO LOYAL CUSTOMERS.Saurabh Bhatt/ Chhaya/ Yogesh and Rajesh are the 4 people whom I spoke to and all 4 of them were pathetic. They didnt even knew how to speak English and were just parotting the same thing. The end resolution was charges can be checked only once I get the bill and at that time they would dtermine if they can be reversed or not and for the correct song I can try calling the number if SMS does not work. If i wish to escalate it further I can call the next day and speak to someone else. There was no higher authority available. When i enquired bat complaints procedure- Saurabh asked me to send a letter as he didn't even knew abt e-mail procedure.
If there is something which has not worked in your service- I would not appreciate the company charging us for that. Also being loyal customers for 4 years - This is the treatment that I received for a genuine issue which is highly frustrating and irritating.
A SUGGESTION TO EVERYONE: PLEASE DON'T GO WITH RELIANCE AS THEY ARE THE WORST TELECOMS I HAVE EVER COME ACROSS.
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