Reliance Communications review: fake statements, poor customer service! 110

reliance communication sucks! thats the hell i gotta ta say abt that!

it seems reliance communication had earned a hell lot of money ! thats the reason they are least botheredabout its services .
have been using their service last 3 yrs .. but now the customer care number is dead! for balance check if u dial *367 it all says thank you and thats it ! what the ### kind of service is this ... mr. ambani u r just no 1 in the world only casue of this people.. do care abt ur ###ing service..
thanks

Bad bad very bad service. Im not satisfy with your present service..

I had called on 51234 to set caller tune for my cell. I activated the service as per the voice instruction and then chose the tune as well. The charges were deducted from my balance but the caller tune is still not set for my no. even after 3 days.

When I called up customer care, the guy told me that ' as u didnt get confirmatory SMS, we cant register your complaint'.This is so frustrating.

Will somebody tell me how do I get that caller tune set now?

Complaints on "Reliance India Mobile (Prepaid)"
Read more complaints on this Company
Reliance India Mobile (Prepaid)
Posted: 2007-03-25 by John Dsilva [send email]
Fake statements, poor customer service!

Complaint Rating:
I have recharge my Reliance mobile through cash . but i have not received amount in my mobile. When I have inquired about the same with Reliance Customer Representative they had denied saying that there were no such recharge happened on that respective date. Even they are not ready to note down the complaint for the same. I m telling him last 4 days .

My No. [protected] was start in september 2005 and in year 2006 this no. was recharge with voucher of lifetime costing Rs.750 and top up of Rs. 110 for decrease the call ratefor lifetime, which were smart 2 smart 19paise and other rate 59.paise. the condition was given by the company but my call rate changes on date 27th oct,07. I request to 'Smart' that pls. change my call rate as before or otherwise I have to go in consumer forum act and TRI, I hope postive feedback from u
Thanks

In reliance mobiles, if we are dialing calls to the same number twice, we will get the call details of the second call only. But if we get the call details of both the calls, it will be helpful. After the call, if we the last call charge, it will be helpful.

TO MY SURPRISE ONE FINE DAY A CRICKET PACK HAD BEEN ACTIVATED ON MY MOBILE WHICH I HAD NOT ASKED FOR AND LATER THAT HAD BEEN DEACTIVATED BUT NO SATISFACTORY EXPLAINATION HAD BEEN GIVEN REGARDING THE SAME AND NOW ,YESTERDAY THAT 08 OCTOBER 2007 AGAIN A CERTAIN CRICKET DHANDAN PACK HAD BEEN ACTIVATED AT AROUND MIDNIGHT AND THIS AGAIN HAS HAPPENED WHEN I HAD NOT ASKED FOR OR SUBSCRIBED TO THE ABOVE MENTIONED PACK AND THE AMOUNT FOR THE SAME HAD BEEN DEDUCTED FROM MY ACCOUNT.PLEASE WOULD ANYONE EXPLAIN WHY THIS IS HAPPENING WITH MY CELL WHILE I AM A VERY SATISFIED CUSTOMER OF RIM SINCE A LONG LONG TIME

outgoinig call barred

I m also facing network problem in moonidih of dhanbad, Jharkhand. this is from 2 weeks

sir i am sri ramesh chandra panda from university college of engg burla orissa
.i am in the dist of sambalpur of orissa.before 5 days my smart sim gone lost.thats why i contact to caustomer care and they said go to near dealer and deposite 100 and document and u ll get a new sim there.i went to sandip telecom but there is no result.they said here is no sim and we can n help u.and said plz come after two days .i went after 2 days .and it's the same and gave me same time again.sir what is this.your companies r giving lots a facility but due to your delair members it's going to down and your companies is loosing it's demand near village areas.my request id plz take a step on it.and thank.

I recharged my account last year 0n 31.12.06 with one year validity e-recharge of Rs.699/- for which I was given validity up to 31.12.07. But all of a sudden my account was suspended on 25.09.07 without assigning any reason. When I contacted customer care representative I was told that our system is showing that your account validity has expired on 24.09.07. I logged complaint with them for which I got sms after 48 hours that my no.is not eligible for extension. I don't know what nonsense is going on in their systems which are not working properly. Either these customer care representatives or their whole setup is cheating with the customers. I am very much disappointed with the kind of customer care given by RIM.

There was an message sent to me that if you will recharge within 5 days u will get 3 months subscription but i got only 2 months it was on more than 151 recharge vouchers and i have recharged with 205 monthly recharge voucher. Beware!

I m also facing network problem in new agra colony of agra, up. this is from 2 weeks.

Recently I refilled my mobile for Rs.30/- and accordingly I put the numbers mentioned on the card and by mistake I pressed OK button instead of hesh button & there was no confirmation about my refilled balance.

I have a doubt whether my refilled amount got bounced. Whereas the reliance balance does not affect.

I am trying to know the balance on 225 desperately but only one word reply's 'thank you' or 'dhanyavaad' & after that no response at all.

Caller ID not functioning

I have post paid connection. And have problem with networking. A part from it my mobile hand set is having some problem, so i want to buy new mobile. But there is no good option of hand set. Its strange. I want to buy something new at any range between rs5000 to 12000. But no good option i have to buy.

I am using RIM from last two years. But now a days the service of RIM is going poor and poorer everyday. I have activated SMS CARD of Rs 49 about 20 days earlier which has promise to give free 1000 sms. But at present my balance is being reduced sharply. On questioning the costumer service they says that my sms card is invalid now...

Beware!

I have already sent a complaint of my under warranty out of order phone ([protected])to the customer care,but no one is there to respond on my alternate phone number given ([protected]) even after two weeks.

Is there anyone to listen and take the corrective measures to be a satisfactory reliance customer.

Manu Bist.

I m not having proper network coverage at my work place at acharya inst. of management & sciences 1st stage 1st cross peenya indl. area bangalore, also so many times i made calls to *369 but it was busy. When i m calling some rajasthan bsnl mobiles the call is not connecting from reliance india card. My no. is [protected].

thanks and regards
Devendra Kumar Sharma

Some of my coupons has been expired. Its expiry date was 30 june, 2007. My distributor is not returning these coupons.

I m using smart prepaid connection from last 3 years. Now i want to download smart tune. for this i dial 300, because this no i got from a sms and select the tune. After i get a confirm sms also. But till now no tune activate. And moreover for this whatever the rental charge that is taken from me. When i call customer care no response. If they don't response customer call then what customer do?

I have a Reliance Net-Connect Card three month bundled package. I was promised for batter internet connection but finally distraught by customer care of Reliance. I am facing problem of wrong bill, very low speed and no attention of customer care.

We are using RIM and very disappointed by the caller tune which is loaded by you in our phone without our request for this. So who will pay for this payment?

This in regards to my previous complaint in which i have mentioned about my problem and to my utter surprise nothing is been done on that, the problem is not that big for a telecom giant like Reliance to resolve, i am not been able to make any outgoing calls from my Reliance mobile which is creating a huge problem for me, just imagine the situation of carrying a mobile and not been able to call someone, my trust and believe in the service has shattered completely. God forbid what if i land up into some crisis situation and couldn't reach anyone for help when its required the most, whose going to take the responsibility for that. At many occasions I've also spoken to your customer support however nothing has come from them apart from the fake promises and i think i made lot of mistakes by relying on them.

Am receiving some calls, who ware always abusing me in bad words.

Reliance service has lost all its goodwill to the general public due to its ignorance in serving the basic facilities to the customer, be it a basic customer care service over the phone (that hardly gets connected, not even a musical waiting tone could they afford now-a-days) they are even misbehaving to their old permanent customers... The customer care people out there are just good for nothing , illmannered people, will world's worst training. Every time i get a line to talk to the customer care people... May be after 10 or more tries... They dont even have the basic knowledge. I am having a rim connection for the last 6 years, but i am going to change it to any other service provider.

Last but not the least, it seems that mukesh ambani was far more an honest and better entrepreneur, than his cheating ### of a brother anil ambani, who doesn't even care for his own customer's basic needs.

Very bad service at daryaganj branch.

I am using Reliance prepaid mobile service from the last around two years but now at present, I am facing some technical problem in using Reliance services. I don't even get connect to Reliance Free Customer Care Number *369 or *333. I also facing problem to connect Internet at my PC. I am using Nokia 2280 handset. Anyone suggest.

I m using the mobile since inception of rim that time it was post paid but now adays it is pre paid. One month before i have submitted the id proof and photo. After that they had given me call to confirm my address but from 25th of march they have cut my connection. And saying like it will take time to continue service.