Since 07.07.2004, I am a prepaid mobile customer of reliance india mobile & my mobile no. Is [protected]. But last three months I am facing tremenous problem for wrongly deduction of my prepaid balance amount every month in the name of value added service pack which I never activated. Whenever I received such type of call or voice mail regarding these service pack, I rejected these offers. Unfortunately they started deduction from august'07. Details of it is as follows:
1) in the month august, they deducted rs. 49.00 for cricket update service. When I complained that they adjusted the amount after five days.
2) in the month of sepember, they again deducted the same amount from my balance and again I complained for that. They informed me that anyhow your cricket update service pack has been activated and told me to deactivate it from reliance webwolrd. According to his guidance I unsubscribe it. On 25th september at 8-05pm I received the following message from 51232 and my balance has been adjusted:
Dear customer. Sr. No. 55931194 has been resolved. Rs. 49.00 has been posted for wrong charging. Rest deduction is correct.
3) in the month of october, they deducted around rs. 80.00 from my prepaid balance. When I complained for it they send me the following message on 31st october at 12-51pm:
"message from 51232
Dear reliance customer, as per sr 57785934 you are charged correctly for the value added service pack which you have activated. Thanks "
Now my complain is that I have not activated these service packs. Whenever I received call or voice mail regarding these service packs, I rejected these offers and last three months, I am complaining that I don't want these service packs. Inspite that they are deducting my balance by sending messages. I am not bound to take these service as a reliance prepaid mobile customer. Why are we facing such problem as a customer? I want all these service should be stopped and my wrongly deducted amount of rs. 80.00 must be adjusted.
Your early action is highly appreciated.