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Reliance Home Comfort Water Heater / unauthorized charges on return of heatewr

London, ON, Canada Review updated:

The rental water that was 20 years old that i returned and was charged a "Damage Fee' - the Reliance Customer Service Rep explained that the unit might be refurrbished. Imagine that Reliance might take this 20 year old heater and re-rent it. Good luck to the next renter of this water heater! Imagine any company admitting that they might refurbish such an old unit or at the very worse using this as a reason to soak me for an extra $110 dollars after being with thyem for 23 years!
There is no shame at Reliance Home Heating!

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Comments

  • Rm
      3rd of Apr, 2012

    As I mentioned in the previous post Tim, please contact me at [protected]@reliancecomfort.com and I'll do my best to look into this further. Thanks. RM

    0 Votes
  • Ti
      4th of Apr, 2012

    Reliance staff have revisited the billing matter and they have resolved it to my satisfaction. Additionally they have committed to review their policy to make sure it has some flexibility to accommodate Older tank returns.

    0 Votes
  • Rm
      4th of Apr, 2012

    I appreciate you following up Tim. Thanks again. RM

    0 Votes

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