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Reliance Home Comfort / Unathorized withdrawal

1 Mississauga, Ontario, Canada Review updated:

So the "maitenance guy" showed up for 30 seconds looked around and said "sir you need a new boiler, please sign here"... So I did.

2 months later I am still having issues with my old boiler. Called the company 3 times and left a message about the boiler replacement. No reponse...

This morning I woke up to learn that I have been billed $118.10 for the "service" this douchebag did...
Unbelivable... What do I do? Small claims court?

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Comments

  • Be
      4th of Apr, 2011
    0 Votes

    I went through a Reliance Home Discomfort abusive billing as well. They called out of the blue a year or 2 ago asking if I was interesting in a home furnace service assurance for a nominal service charge which would be covered by a rebate for the first 6 months. Fine. The bill was so small...at first. It slowly increased the following year and then I was sent multiple bills at different prices. I called them and tried to cancel and was told I had to send them a letter in the mail to cancel. Good enough...after digging through their paperwork there was no apparent address to cancel so I called them back and they told me I could cancel by sending an email. They gave me an email address and I sent off my cancellation.
    In a short period I received a MAILER DAEMON indicating the email address did not exist. I called back and became belligerent enough that I was referred to someone that only gave me his first name and when he started going through the same spiel about having to mail them I told him to stop feeding me ### and cancel my account and the creative billing.
    He then got hold of his supervisor and I finally got a cancellation authorization number.
    The following month the bills kept coming with different values that could not be followed so i had to go back to their billing department to stop any collection agency from destroying my good name. I went through 4 levels of being put on hold with the same lying crap and would not get referred to a "supposed" higher person until I started swearing about their criminally insane abusive behavior. When the last guy finally got on the phone after about 15 minutes on hold I had finally figured out that I should be able to go on their website, sign up for my account number, and unsubscribe on their website...THE WEBSITE DOES NOT ALLOW YOU TO MAKE A PASSWORD TO ACCESS YOU ACCOUNT!!!@%$?.
    The last guy on the phone tried to make it go away if I just paid the last bill from the time I made the first complaint and after explaining that the bill was paid in full at the time and I had a bank record to prove it and that I wanted his last name and location of his office so I could sue, he sent me an e-mail verifying the account was cleared and it actually had his full name and a reliance logo.
    I think this is what the dragons on Dragon Den call squeezing the customer for more money.
    These guys should be in jail.
    We consumers need protection from this.
    I suggest anyone that has had to deal with this company or any other creative billing ( Rogers perhaps or Bell?) should contact their politicians during this election and have these thievery practices obliterated !

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