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Reliance Home Comfort/Hot Water Heater / had to wait 8 hours to get leaking hot water theater replaced

Review updated:

Our hot water heater burst and started leaking @ 3 am on a saturday morning. We were ankle deep in water from the hot water tank leaking in our utility room in our apartment.
We shut off the main water valve, but the hot water tank is still spewing water, so we try to contain the water as much a we can.

We call reliance home comfort 3 times to come and replace the hot water tank. First call I waited on the phone and was told that they were trying to dispatch the repair man.

So, the second call, I call reliance again to see where the repair men were, and the receptionist couldn't find them. The third call the repair man calls back around 3:30 am and tells me that he can't find his co-worker and that THEY DON'T SHOW UP IN THE EARLY HOURS OF THE MORNING!! The repair guy tells me he can only come @ 9:30 am to come and replace the tank.

I freaking can't believe they only have 2 guys on call in for emergency calls for the whole of Ottawa. Pray that your hot water tank doesn't burst open on a saturday morning @ 3 am and you don't have reliance home comfort to help you, other wise you are screwed.

We're waiting in ankle deep water, trying to soak up the mess with our steam cleaner, which broke 3 thirds of the way, so the job had to be soaked up with towels ( 12 loads of laundry later, and $50 shelled out in the laundry room later)

The delay in service from reliance home comfort is totally unacceptable, and the service was badly done because the steam valve hose that is supposed to go into the drainage wasnt completed all the way and there is a gap between the drainage hose and the drain, and the piece of hose supposed to be used for drainage was used to level the hot water tank.

We were renting our hot water heater with hydro ottawa before they contracted out to Reliance home comfort. When our hot water tank bursted open ten years ago, Hydro ottawa showed up within 2 hours and the mess was contained and fixed in a timely manner.

When we had our contract switched to reliance home comofrt without approval or being asked if we wanted them as our provider, it didnt dawn on us to research them and find out how bad of a company they were.

If we had known all this time, we would of swiched a long time ago, but they have clients by the balls so to speak because you have to buy out your hot water tank or they can come and remove it.

After researching this company more in depth yesterday and today, They actually rated a D- with the Better business bureau, and all the myriad of compaints against them, mind boggling to think a company can operate this way.

We're stuck with this mediocre company without even asking to be switched to them by hydro ottawa.

Anyone reading this and are thinking of switching to reliance home comfort= DON'T DOT IT, DON'T DO IT, DON'T DO IT!!! You will so regret it,

Please do your research first, because we didn't have a choice in the matter at the begining, now it will cost us to get rid of them.

Gd
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Comments

  • Co
      Jan 24, 2012

    I know this is over a year since the OP but I just checked the Ottawa BBB for Reliance Home Comfort on Baxter road and they had an A rating. Two complaints were resolved in the last 12 months.

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