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2.1 15 Reviews

Reliance Global Call Complaints Summary

4 Resolved
11 Unresolved
Our verdict: When using services from Reliance Global Call with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Reliance Global Call reviews & complaints 15

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Newest Reliance Global Call reviews & complaints

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5:33 pm EST
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Reliance Global Call Missing call minutes.

I had paid for 800+ minutes in December of 2023. Dis not use any of it, until now wanting to use it. Contacted customer service by chat. The first person said there was no balance in the account! Then, no response after that.

2nd chat:

Simply responded that reason given in 1st chat and no further response.

This is a rip off outfit that steals your money.

Claimed loss: Loss of 800+ minutes.

Desired outcome: That no one else subscribes to this service.

Confidential Information Hidden: This section contains confidential information visible to verified Reliance Global Call representatives only. If you are affiliated with Reliance Global Call, please claim your business to access these details.

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9:06 am EDT

Reliance Global Call What happened to my recharge $

I charged for $25. on Feb 14, 2023. I have not used the call hours as earned and yesterday I tried to connect to India call it asked me to recharge. Let me tell you I am no fool. When trying to call customer support the phone rings couple of times and disconnect. Their support as copied from site reads " Reliance Global Call We are available 24*7 and would love to hear from you. Call us @ [protected] (between 1200 Hrs GMT to 0600 Hrs GMT) or Contact us via E-mail ([protected]@relianceglobalcall.com), Live Chat, leave your Feedback.

Absolute crap. Don't be fooled. Be careful when recharging.

Desired outcome: I want my minutes put back or money refunded.

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5:25 am EST
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Reliance Global Call Phone bill

All of sudden after 3 years or more I got a email saying I have a bill. I called for so many days no response and then on chat and they keep on saying clear the bill. I am asking bill for what and you remember after 3 years to send me email. They have no response and many emails to terminate the account and requesting a call back to explain the bill and they say rent . I want to know for what. This company is frUding us when we are dealing with pandemic.

Desired outcome: Want to terminate and they need to erase the bill .

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Is Reliance Global Call legit?

Our verdict: Complaints Board's thorough examination reveals Reliance Global Call as a legitimate entity with notable strengths. Despite a 26% resolution rate on customer complaints, which invites a closer look, Reliance Global Call stands out for its commitment to quality and security. Clients considering Reliance Global Call should delve into its customer service record to gauge compatibility with their expectations.

Reliance Global Call earns 94% level of Trustworthiness

Perfect Trust Endorsement: Reliance Global Call achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

Relianceglobalcall.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Relianceglobalcall.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

A trust mark has been identified for a relianceglobalcall.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.

The Reliance Global Call website has a cookie consent banner indicating the use of cookies for data collection. Reviewing the privacy policy and terms of use is crucial to understanding how the data is used and ensuring compliance with regulations.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Reliance Global Call's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 26% of 0 complaints were resolved.
  • Reliance Global Call protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The website belonging to Reliance Global Call has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
ComplaintsBoard
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11:52 pm EDT

Reliance Global Call Calling service

There are three issues:

First Issue: I use their "Simply Reliance Call" plan. I last charged my account May 10th for $10, and I had more than 200 minutes left. However, I suddenly noticed in my account on June 11, 2021 that my balance was reduced to $0. I lost all the minutes that was more than 200 minutes. My usage history was totally blank while I have been calling to India almost everyday.

Second Issue: I have been facing this particular issue for months intermittently, particularly, immediately after I recharge my account. I have been unable to login to https://www.relianceglobalcall.com/ in my online account immediately after I recharge my account. I recharged my account ($5) on June 11, 2021 when I noticed that my balance suddenly dropped from more than 200 minutes to zero for no reasons. It was important for me to make a call so I thought to recharge my account for $5 and wanted to deal with the lost balance of more than 200 minutes later. But, after I recharged my account with $5, I was not able to login to my account any more. And, yes, I have not forgotten my PIN.

Third issue: I was also unable to place any call for using my account. However, my credit card has already been charged for $5. This problem has been happening for months now every time I recharge my account. This time, the issue worsened further locking me out from my online account and not allowing me anymore to call using the balance that I recharged on June 11, 2021.

Regards,
Sonjoy Das

Desired outcome: Resolve all the three issues satisfactorily

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Tushar P
El Paso, US
Mar 29, 2022 6:43 am EDT
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I have exactly the same issue as yours. Something is wrong with reliance global call or their account is hacked or somebody is doing some fraud. I am not sure what it is. Last things no one answer for last 6 months I have a more then 4000 min and now they saying some one call Nepal from my account. Which is. Not true. I only call India. But agent saying email them and wait. Last six months I’m still waiting. Unreal. They can fix. But no one care. None of them number is working. They saying on phone when I called your account is temporary disabled I will transfer your call to customer care and no one come and again recording saying please check the number Some one need to fix issue

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Jayha
, US
Sep 16, 2021 11:25 pm EDT
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This company was part of Anil Amabani's operation. He has declared bankruptcy in the UK. Part of his personal testimony in court was that he was personally bankrupt and penniless!

The company's (Reliance Global Call) Customer Service is worse than pathetic. Their website does not accept Canadian Postal Codes (Alphameric); customer service phone is not answered, emails are ot answered, etc., etc..

This company shows all the signs of being not operational. It might be bankrupt. If you find an alternative, switch now. Don't spend any more on them.

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Anon1982
, US
Jun 15, 2021 7:00 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have exactly the same issue as yours. Something is wrong with reliance global call or their account is hacked or somebody is doing some fraud. I am not sure what it is.

ComplaintsBoard
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3:05 pm EST

Reliance Global Call unethical business practices

Reliance Global Call (RGC) is full of bogus business practices. I wonder why they were not prosecuted either in US or India. I have used RGC for sometime. First, they charge even if the call does not get connected. They they send fake info/promotions through a barrage of emails. Recently I recharged my card with $10. Their receipt clearly said "Payment Received (Inclusive of Taxes) 10 USD". However, my credit card was charged $10.53. When I tried to call their customer support line, it did not get connected. It disconnected after a few rings. Finally after several trials, I got hold of an operator. I asked if there was an issue with their phone line. He ignored my question even after I repeat it. When I asked his name, he hesitates to provide it. After I asked him again, he provided his name; but I don't believe it was true.
Then I asked the important question: Why RGC says "Payment Received (Inclusive of Taxes) 10 USD" when they clear charge another amount. He ignore my questions again. Finally he says: 'that is tax. go and ask the government'. He was very rude from the beginning and finally disconnected me.

Do not give your business to RGC. You will be disappointed and degraded.

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2:46 pm EDT

Reliance Global Call international call

I been with rgc for more than 5 years and last month someone used our account to call some unknown person in uae where we don't have anyone to call. Call history says that it was called from my wife's number but I don't see any call has been made in call history. I contacted rgc support and they are the worst customer service I ever had seen. Below is their response

"you are solely responsible for maintaining the confidentiality of your account and pin, and you agree
To pay for all services charged to your account, whether or not you have authorized such use. Please note also that you are solely responsible for any and all charges to your account and that we cannot be held responsible for any and all fraudulent charges that result from theft or fraudulent use of your
Credit/debit/charge card or pin."

If someone hacks their system, it is customer's fault as per above statement from them. I'm not sure how they are allowed to operate in usa with this shady rule.

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9:37 am EDT

Reliance Global Call prepaid service/customer service

Worst call quality and worst customer service. calls to any landline
in Gujarat India is not working for last couple of weeks. They are keep saying it's BSNL problem but I could make a call from Call4sale prepaid services. Don't use them.

Called/Chat with customer service but they are asking to give them some time to fix the issue or either they are aware and working on this issue and my request is prioritized. same answer every time you call.

Once you prepay they don't care but they should realize that they going to loose this customer for lifetime.

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6:08 pm EDT

Reliance Global Call telephone service

Reliance Global Call bills wrongly! When you call they put you on hold when you say the call is about wrong billing. They open the case provide the case number.

However they do not refund the amount wrongly billed. Keep giving excuses. Every time you call, put you on hold, we will work on it. But nothing is ever refunded! I am so sick of Reliance Global Call is a fraud.

I am going to complain to US Federal Communications Commission about these scammers! I urge every one who is mad at these scammers to complain to US Federal Communications Commission.

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7:52 am EDT

Reliance Global Call refund for overcharge

I was charged twice of $17 on my credit card when I tried to register. There was an error and I never used their service.
I wrote to them and Reliance asked me to submit my credit card statement, which I did.
It's more than a year I never got any refund.
Their customer service is a fraud.
Please help me to get refund.
Thanks.
Krishna Ganti

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6:08 am EDT

Reliance Global Call international telephone call

Reliance Global Call from US to India is poor quality, pathetic and totally un-reliable. Call quality is very bad. Even if you keep trying the quality does not change. In the conversations you miss 20 to 30 seconds of the talk. In addition to poor quality calls, some times the calls randomly get disconnected.

If you call customer service, they go through their ###ic check list and say "Sir our call quality is good, may be you try again?" How many times should one call to get a proper quality call? They do not credit for poor quality of calls or dropped calls.

You are warned do not sign up with Reliance Global Call!

Read full review of Reliance Global Call and 1 comment
Update by ShaileshParmar
May 13, 2016 6:10 am EDT

Reliance is a scam corporation! They should not be allowed to do business in USA.

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4:11 am EDT

Reliance Global Call account to call from india

I have registered with them to call from India on 23rd Sept, 2015. Today is 28th Sept, 2015. I am not able to connect single call to Canada.
They don't have contact number for India. They only have email address. ' [protected]@relianceglobalcall.com'.
On email they reply after 2 days. In that email they say they will contact me, or they say they called me couple of times but I did not pick up a call. This is all humbug. Nobody called me from them till now.
How government allow this people to run there business?

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7:26 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Reliance Global Call customer service unresponsive

I have been a Reliance Global Call customer for the past 10 years. In the beginning it was good. However, in the recent years they turned out to be very inefficient and the whole global calling is turning out to be a scam. I called atleast ten times to lodge a complain that I was unable to place a call to India from my cell phone. I spend hours talking to them. They will provide a complaint # and next time when I call to findout the status I have been told the complaint is resolved and closed. The issue was never resolved even after 6 weeks. I am so frustated and decided to close my account after exhaust my funds in the account and decided to block this company from charging on my credit card.I would not recommend this company to anyone and you will be just wasting your valuable money.

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Amish Patel
, US
Jan 14, 2017 10:45 pm EST

I am writing from Canada and have used reliance global calling for over 5 years. I don't even know own when they made changes to their plan that one cannot call over 90 mins to india in Value pack. Their customer service is horrible and makes no sense as they have poor communication skills, customer service is not the focus and lack of training.

I do not recommend this service anymore and I have opted out after using the service for over 5 years.

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11:32 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Reliance Global Call keep charging credit card, even when ask them to terminate the account

The company keep charging the monthly minimum fee, even after requesting for termination of service (which they claim there is no such request... bulls**t). When I called again to question them they make me pay the remaining balance to Terminate. I didn't even realize they didn't terminate my account for the past 5 months and keep charging my card.
This company treat the customer like s**t
I would recommend everyone to keep away from Reliance and it's Telecom products.

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Reliance Global Call
, IN
Jun 05, 2014 9:17 am EDT

Would you like to share your email address with user id so that we can actually validate your case with relevant teams. We at Reliance ensure that our customer's stay happy with us and enjoy the service with other perks and benefits. Haven't heard of any such complaints before, so kindly share your details for further validation.

Thanks,
Team Reliance Global Call.

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10:08 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Reliance Global Call - fraud practices

Reliance Phone Cards is full of bogus business practices. Their customer service is one of worst you can ever see. I used their service for some time; and find their attitude disgusting. First, their cards don't connect, but still they charge for the minutes you were on the line. Second, they send emails offering additional minutes to be added when you...

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6:38 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Reliance Global Call pathetic sevice and poor quality network

Iam so frustrated with this such well known company and their service. Most importantly the way they treat their customers without a single reply.
Below is my latest mail to them .

Hello there,

This is like the third mail I am sending and as usual I do not expect any reply from you.I am long standing user of your prepaid international calling service.

Seriously, what is wrong with your service? I simply cannot connect to Indian numbers or any Australian numbers, It’s so frustrating when the line keeps disconnecting every time without any valid reason.. It’s not just the service the whole customer service seem to be so very pathetic !I think i have had enough and you are totally losing a UK based customer to your competitors.

After all you are a well established company and why would you care to reply or bother about a single customer like me !

Kavin Ramachandran

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Flory1
New York, US
Nov 13, 2022 12:21 am EST

I paid for calling minutes to India. cannot use their service. They have customer service numbers that do not work. Their Chat does not work. The only thing that works is the ability to take your money via Credit Cards.

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mkb304
Passaic, US
May 29, 2013 7:30 pm EDT

I have windows-7. I tried to download, install, uninstall, and repeat this (rnetcall.com) at least fifteen times. But it is so bogus that every time I try to login, I just get an error message, & nothing happens further.
I believe, reliance should get out of this international calling provider business. It is totally unreliable. It has spoiled the name of its founder, Mr. Dhirubhai Ambani.
-mkb304@rediffmail.com (USA)

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BSK123
, US
Aug 12, 2012 10:11 am EDT

I tried their customer service email several times. They don't reply at all. Yet, their customer service representatives ask the customers to email their issues. (They know they are not going to reply).

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