Totally agree with Nidhi Sinha's complaint. I faced the same problems:
a) Incompetent customer care staff in Mumbai (even after selecting 'English' as the language from their IVR, I was put thru to a Hindi-speaking executive - no offence meant to Hindi-speakers, but why have a menu option of English then !!!)
b) The Mumbia customer care numbers printed in the Manual and everywhere else is all wrong. That number (some 3033...) is long out of service. You have to call *333 from your data card (and what if the data card itself is the problem ???). After that also, for technical queries (like 'no connectivity to net'), they ask you to call another number (ending in 5555).
c) They ask you all details of your problem, then say that they'll transfer the line to someone. In many cases (4 times, in my case), the transfer never happens and the line gets cut. In the rare case, it gets transferred, the other person makes u repeat everything, including the name of ur dog, cat's birthday, etc. And after all this, that idiot is not able to solve ur problem.
d) The 2-month free period is a big FRAUD. They easily charge you a huge amount the 3rd month to make up for this 'free' period. I got a huge bill of 3000 Rs in the 3rd month (I had changed from their default plan of 650 Rs to a lower plan of 174 Rs per month). The month after that, I get a bill for 2900 Rs ! They offered me a lower monthly plan of 124 Rs. I took it thinking bills will be lower this month - but today, I get a bill for further 2900 Rs !!!
Its a big sham - this reliance data card thing. How are the others? BSNL / Airtel ? (have long given up on Tata Indicom, bcoz they are equally pathetic).
- Pravin, Bangalore