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Reliance Communications / termination request not being processed

1 India
Contact information:

Have a reliance data card ZTE CDMA 1X.as the internet speed was very bad & internet connection was almost not available 70 percent of the time I decided to terminate my connection. My first call to the helpline i was assured the connection will be terminated in the next 48 hours & then i can pay any remaining amount & get over with it.

It has been 10 days & my termination request has not been processed as yet. The call centers refuse to register a complaint about bad service.they also claim they have no idea where complaints can be lodged.
Till the connection is terminated i am having to pay rental charges. The call centers claim that they will process my request as soon as possible, but refuse to name any time period. This is terrible as i am having to pay for total lack of service & supposed inability on the part of reliance to process a termination request.

The call center staff are rude & at the best possess bad communication skills.

Li

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