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Reliance Communications / mobile phone exchange policy is a scam!

1 India Review updated:

I bought the LG 7230 CDMA handset in June 2004 for ~Rs. 16,000 and when I approached the Reliance Communications office for upgrading to latest handset, I was surprised to find that I will be waived only Rs. 2000 for my old handset. The exchange policy must be based on the current market cost of the mobile and age of the mobile handset. This is clear case of freezing the customers in Reliance Communication as the service could not changed with CDMA phone.

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Comments

  • Ma
      14th of Jan, 2011
    0 Votes

    I think that as the 'quoting' process is done blind i.e. they cant see the condition of your phone, then theyre within their rights to offer a reduced amount.. this is perfectly understandable and i for one wouldnt pay any cash for anything without seeing it first. Do you get notification of the final price before they send money?

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