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Reliance Communication / wrong deduct balance

1 India Review updated:

Dear Sir,

subject- my balance deduct by customer care 198 and fraud with me.

Main reliance customer care 198 (Himachal Pradesh) ke staffs ke bare mein kahna chahta hoon. main reliance no. [protected] use kar reha hoon.
Maine reliance no. [protected] ke number par rs 60 ka recharge two bar kiya aur rc58 ka bhi recharge kiya.Yah recharge may 23, 2013 ko kiye
gaye the. Par may 24, 2013 ko mere es no. [protected] par sms vas rs.14 ka balance deduct kiya. Maine customer care 198 par call kiya.
Vahan Mr. Kamal (gents) ne call receive kiya. aur sari detail batai.Par Mr. Kamal ne meri baat ko nahin mana. .
Mr. Kamal Ne mere saath Abuse Language ka use kiya. Aur call disconnect ki.Fir Maine customer care 198 par call kiya. call manju ne receive ki.
Fir maine manju ko sari detail batai. Manju ne kaha ki aap kawrong charge deduct kiya gaya hai. Main complaint na bana pane ke karan call senier ko transfer karti hoon.
Call senier Mr. tarpen singh ne pick up ki. Aur Mainr sari detail batai. Tarpen Singh ne kaha ki hum aapka balance refund nahin kar sakte. aur bahne banakar abuse
language ka bhi use kiya gaya.Aur tarpen singh ne call disconnect kar di. Uske baad fir Rs 14 ka dubara balance deduct kiya gaya.

Maine fir customer care 198 par kai bar call kiya gaya. call en persons ne receive ki Jagdeep, Senier Mr.Tarpen singh, Supender, pooja, manoj, rajeev, narender, karan, kamal(ladies & gents)
Senier mrs. Sushma, Ankit, Prakesh, Senier Mr. Ankush, Amrik, Govind, Malti, Prem, Vishnu, Satish, Shashi, parikh, Sarabjeet, Soniya, Lokesh, Gurmeet, Prateep, Kishore, Anoop, Nisha,
Soniya, Sakit, Harish, Raam, Manju, reenu, ikbal, arkit, nisha, pooja, bhavna, ruchi, Nanak, Manju, sumeet, lokesh, ravinder, sunita, kusum, jyoti, reena, tanuj, sushma, arvind, ravi
gulshan, neetika, gagan, tulinder, meenu, kiran, rajeev, sushil, sarbjeet, hatendra, sandeep, dinesh, harjeet etc.

Yah call may 24 and 28 2013 ko ki gai thi. Jis bhi person se maine bath ki hai usne mujhe wrong information dekar fool banaya hai. aur mere sath cheat kiya hai.
Ek bar mrs soniya se baat ki aur usne bhi wrong information di. aur abuse language ka use kiya. Fir mrs soniya ne kaha main tumehra balance abhi deduct karti hoon.
aur tum kuch nahin kar payoge. Baad mein call desconnect karne par real mein balance deduct kar diya. es parkar bhi proof hota hai yah staff kitne froud hai.
28 may 2013 ko mr. rajeev and lokesh se baat karne par kaha ki aapka yah number valid nahin hai. es par to document jama nahin hai. Jab maine soniya ke against complaint
mention karne ko kaha. en two person ne kaha aap police station jao. vahan complaint mention karo. Aur abuse language ka bhi use kiya gaya.
Aur call disconnect kar di. baad mein maine fir call karne ki koshish ki par call reject list mein mentuon kiya gaya.
Yah staff kitne fraud and cheater hai yah to ese react se proof hai. Ab reliance ke agent kitne ani mein hai.Yah agent to apne fayde ke liye record ko gayab bhi kar sakte hai.
Yah Call mere es no.aur dusre no. se ki gai thi. Mere Es number se bar bar call karne par customer care 198 ke staffs ne Rs 14 ka balance four times deduct kiya aur
rs 5 ka internet packs bhi deduct kiya. aur mujh par hi iljaam lagaya gaya ki aap bar bar call service ko activate karne ke liye call kar rahe hai.
Tab Mr. satish se last time talk karne par kaha ki maine aapki complaint ko mention kar diya aur kuch time ke baad message ke dvara complaint nol. aa jayega.
Aapka jo rs 61 balance aur rc 58 packs bhi vapis refund ho jayega. Maine bhi vishvas kar diya. par mudhe koi complaint number ka message nahin aaya.
Aur na hi balance vapis kiya gaya.Mr. Satish ne bhi mere sath dhokha kiya gaya. Maine may 25, 2013 ko fir call kiya gaya. par es staff ne meri call ko receive nahin
kiya gaya. maine kai time call kiya gaya.
Maine fir may 28, 2013 ko fir call karne ki koshish ki. Call Mrs. Nisha ne receive ki. Aur maine sari detail batai. Mrs. Nisha ne kaha ki es number par koi complaint
nahin bani hai aur na hi customer care koi call ki gai hai. aapke es number par koi rs 60 ka recharge nahin hua tha. aur na hi koi balance deduct kiya gaya hai.
Aur es agent ne call disconnect ki gai. Main yah sunkar surprises ho gaya ki yah kese ho gaya. Main heran tha. tab maine gaur kiya customer care 198 ke staffs ko
call karne par pahle balance deduct kiya gaya. Aur baad mein call receive nahin ki gai.
Aur ab es staffs ne Mere es number [protected] par Balance ke record ko gayab (delete) kar diya gaya. Aur ab mere sath dhokha kiya gaya.
Customer care 198 ke staffs ne yah sab mere sath dushmani nikalne ke liye kiya gaya. Kyonki etne staffs ke person se baat karne par proof ho jata hai.
Kyonki maine seniers se bhi baat ki thi. Seniers bhi es matters mein envolve hai. Yah all staffs aapas mein mila hua hai. jo apni mistake ko najarandaj kar rehe hai.
aur mere sath dhokha kiya hai. Yah staffs apni galti ko chupane ke liye kuch bhi kar sakte hai. Mere es number par record ko delete karna kya es staffs ke liye badi baat nahin hai.
Customer care 198 ke staffs ne esa hi kya hai.Kyonki jab call kisi person ki receive nahin karni ho to vahan par automatically reject list mein mention karte hai.
chahe customer bar bar call kare. par call receive nahin hogi.
Jab yah staff esa kar sakte hai to esa karna enkeliye mushkil nahin hai.
Aapne profits ke liye yah staffs kuch bhi kar sakta hai.
Eska naam customer care 198 ke change karke customer cheater ya customer hackers 198 hona chahiye.
Apni mistake ko chupane ke liye yah staffs kuch bhi kar sakta hai. Kyonki enke paas vahan par puri facility hai. Apne fayde ke liye es staffs ko rule break karna aasan hai.
Customer care 198 ke staffs chor hai. Yahan par insaan ki nahin kuton aur kutiyon ki bharti hoti hai.choron ki bhi bharti hoti hai jo customer ka balance deduct karke
unke sath dhokha dete hai.Apni dushmani ko nilane ke liye kuch bhi kar sakte hai.
Kyonki [protected] ka number hai jo customer care 198 ke staffs mr satish aur shashi ke dvara call ki gai thi. Yah call s number [protected] par may 15 se 20 tarikh ke
bich ki gai thi. aap check kar sakte hai. agar details delele na ki gai ho. Mr satish aur shashi kahte hai ki agar customer care dubara call ki to hum tumhe mar dege.
aur hum tumhari sim card yahan se khade khade band kar sakte hai. hamere paas power hai. Tu janah par hai hum vahan par tumhe mar sakte hai.
Jab ese person customer care se call karke dhamki de sakte hai to yah staffs apne profits ke liye to record bhi delete kar sakta hai.
Yah staff number 2 mein bahut kuch karta hai. number 2 mein apne fayde ke liye kai sim card bhi activate karke froud karte hai. aur customer ke number ki call details
ko jaan pahchan vale persons ko batate hai. yahan tak ki kisi naye number ki identity. Jab yah staffs esa kar rahe hai.
Jab yahcomplaint comment ke liye reliance customer care 198 ki website par sent kiya jata hai to reliance customer care ke agent badi clever se number aur address ko delete kar dete hai.
taki yah pata na lage ki complaint kahan se mention aur kis number ki hai.
TO mere number ka record ko gayab karna es staffs ke liye mushkil nahin hai.Kisi ne sahi kaha hai ki sach ko sabit karna mushkil hai.

Mere es number par Rs 61 ka balance deduct kiya gaya. Jabki maine esi koi service activate nahin ki gayi thi. Aur rc58 ka rechage call rate sasti ke liye bhi kiya gaya
tha. Par es staffs ne eska bhi benifits nahin diya gaya. Yah staffs chor nahin hai to kya hai.Agar main wrong comment kar reha hoon to aap mere upar action le sakte hai.
Mujhe aasha hai ki aap meri early help karke rs 61 ka balance vapis karege aur rc58 ka bhi benefits dege.
20 days beet jane par bhi es staffs ne mere balance ko vapis nahin kiya gaya.Aur ab customer care 198 ke staffs mere es number se call receive nahin kar rehe hai.
jabki maine kai kar koshish ki. Yah staffs meri call pick up nahin kar rehe hai. aur na hi mere balance ko vapis kar rehe hai.
Etna time hone par bhi koi action nahin liya gaya.
Maine reliance ki website par comment kiya tha.customer care 198 gsm & cdma in himachal pradesh ki reliance website par comment kiya tha.
Tab es website par webmaster appored your comment written tha. Jo comment us time website par nahin aati hai. 10 din ke baad maine apni comment dekhi. par main shocked
reh gaya. kyonki reliance customer care 198 ke staffs ne mere comment se number delete kiya tha aur address bhi delete kiya tha. jabki maine sab mention kiya tha.
Maine apni old comment bhi dekhi un sab main bhi yahi kiya hua tha. Yah staffs apne aap ko bachane ke liye es parkar kar rehe hai.aap reliance ki himachal customer care par comment dekh sakte hai
Tab aapko bhi proof ho jayega. ki reliance ke staffs apne aap ke bachav ke liye kya kar sakte hai.
Maine kai email customer care aur high authority ko bhi send ki par koi action nahin liya gaya.
Yah staffs mere sath dhokha kar rehe hai. Sabhi reliance ke staffs aapas mein mile hone ke karen es matters ko daba rehe hai.
Dear Sir
aap meri early help karke mere wrond deduct balance ko vapis karne mein meri help karege.
Mujhe umid hai ki aap meri early help karege.
Yours Faithfully
Rajesh Kumar
Shimla, Himachal pradesh
contact- [protected]

Dt
Jun 11, 2013
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Comments

  • Re
      17th of Jun, 2013
    0 Votes

    Dear Customer,

    We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

    Regards,

    RCOMcare

  • Re
      25th of Jun, 2013
    0 Votes

    Dear Customer,

    We tried calling you on the given number but we were unable to reach you, as per the confirmation received from the respective team, we wish to inform you that a waiver of Rs 19 has been posted into your account.


    Regards,

    RCOM Care

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