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Reliance Communication / wrong charges of rs.120 not fixed yet

1 India Review updated:

I have got charged Rs.60.10 (Sixty rupees and ten paise) on Saturday 25-May-2013.
I had registered a complaint, it was network issue - no signal between 5.30pm to 7.41pm when signal came on, my amount wasn't there I called and registered complaint.
I spoke with many people and no use.
On Monday 27-May-2013, I got another immediate charge after I recharged Rs.60 within seconds of e-recharge amount was taken. I tried my best to explain these reliance people and they understood their issues and said complaint has been taken and I will get my total amount of Rs.120.10 (Rupees one hundred and ten paise only) in two days but still no resolution.
I am waiting for money and I got missed calls from [protected] & [protected], when I checked it was reliance and I am registerding the complaint once again.
My active complaint number for the refund is [protected].
I spoke with 27 people 63 calls made till this morning but no resolution.
Bloody reliance idiots are acting like they are giving me money of charity.
I want to register complaint against agents Chandresh, Balvinsh, Monica & Supervisor Bhumika Thatkare, Bhumika, MOnica and Team leader Hardek Shah who promised credit but no reply.
I spoke with Supervisor monica 3 times, Bhumika 6 times and Hardek shah twice and Bhummika thatkare twice.
Bhumika Thathkare and Bhumika kept no notes in my account and also disconnected my call 5 times when I was asked to be on hold.
Very poor management.

Pr
Jun 3, 2013
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Comments

  • Re
      7th of Jun, 2013
    0 Votes

    Dear Customer,

    We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

    Regards,

    RCOMcare

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