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Reliance Communications review: cell phone not activated! 107

S
Author of the review
12:00 am EST
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My Cell was lost 5 days back when I blocked it at customer care (*333). As advised the day after (9/11/2006) i visited the Web Word at Forum, Bangalore (at 7:50PM). Where i was told that the number cannot be transferred at their outlet and asked me to visit MG Road Web Word. (May be the person in charge wanted to leave early although 8:30 is the closing time!)

Next morning Friday (10/11/2006) i visited the MG Road Web World. They said that they cannot transfer the number to my old blank handset (this was the extra handset i had) and I will have to buy a virgin handset only then they can do so. (Good phone selling strategy! But not Fair!)

I had no option but to buy a new handset. They promised that they have sent the request for activation and the number would be transferred to this new handset with RSN: RJPHSC010109371 within 24 hrs.

It has been more than 2 days now. I have also complained on customer care (*333) with complaint number: [protected] but all in vein. I have called up customer care 2 times after registering the complaint but they are not able to help at all. The Web world is not able to help too.

I have been running around for last 4 days to get my phone working between your Call center and Web World which are not in sink with the information. Causing huge inconvenience to me. They have been passing the buck to each other. Without helping me with a solution. Finally i have given up now. And decided you write it here. As a next step. And also share my experience!

107 comments
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Saroj Mishra - Indigo
, IN
Apr 18, 2011 9:21 am EDT

Reliance is not a pro customer company. I had taken 15 connections under corporate plan, where in the bill of one of the phones of around 700/- was not recieved and hence not paid. They issued a summon from Delhi Office in the name of our managing partner asking him to deposit 50, 000/- in the court.
Watchout if you deal with them in any post paid plan. Do so at your own risk, please.

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RCOMcare
, IN
Jan 20, 2011 5:35 pm EST

Hi Upasna,

We tried to contact you on the number mentioned by you, but were not able to speak with you as there was no response from your end. Please write to us at rcom.care@relianceada.com for the assistance required.

Regards,

RCOMcare

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RCOMcare
, IN
Jan 12, 2011 1:08 pm EST

Hi Upasna,

We are extremely sorry for the inconvenience caused to you. This is to inform you that your problem is escalated and our team is working on the resolution. We will get back to you shortly. For further assistance email us at rcom.care@relianceada.com.

Regards,

RCOMcare

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s.atmaramani
, US
Jan 07, 2011 11:06 am EST
Verified customer This comment was posted by a verified customer. Learn more

Hi,

My Mobile number is [protected]
I have approached 3 different reliance web worlds in the last 10 days but nobody is able to shift my old sim card to OMH card so that I can access the internet on my latest samsung MPower 369 mobile handset.

Reliance web worlds which I have visited are -
1) Bangalore - Koremangala
2) Hasan (Karnataka) - Contact person - MS. Heena
3) DP ROAD, Pune - Contact person - Mr. Navnath
LL no. [protected]
Wherever I go, everybody asks for some address proofs and say, it will take 24 hours to activate the new number and tells me the procedure what to do with the new OMH card for activation but nobody is able to really transfer that number.

What should I do?

Thanks & Regards,
Sam
[protected]

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SANJIB KAR
, IN
Jul 31, 2010 5:20 am EDT

I AM SANJIB KAR.I USING RELIANCE HANDSET SINCE LAST 4 YEARS
LAST 3 YEARS THEIR SERVICS IS VERY MUCH GOOD BUT LAST 1 YEAR THEIR SERVICE IS VERY POOR. IF YOU DON'T TAKE ANY STEPS REGARDING THE NETWORK, I SHALL DISCONNET RELIANCE

SANJIB KAR
BERHAMPORE
MURSHIDABAD
WEST BENGAL
PIN 742103

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ganeshraju
, IN
Jul 26, 2010 7:55 am EDT
Verified customer This comment was posted by a verified customer. Learn more

All pls avoid reliance...this is the worst services in india...pls pls avoid reliance.I also have lost 1600 and finallly decided to give up so that reliance can use this money for giving salry of thier employee.

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Gautam Bhatachariya
, IN
Mar 12, 2010 7:12 am EST

I have taken a new GSM connection of worst reliance from Relations Sales Corporation, Off:454/4, Bhawna Bhawan, 1st floor, Delhi-33 on dated 4th of March via receipt number 1198 & paid Rs.600/- as a installation charges. They gave me a new connection number [protected] & with the sim # [protected] but it not activated till today(12/03/10). Secondly I shocked when I came to know that my this number has already been sold to some other person. Then they gave me another number [protected] but still they are giving me the excuses that there is some technical problem in the system and because of that we are unable to activate your new number. Now they have even stopped taking my call also. There number is Mr.Rajan [protected], Mr.Pradeep [protected]. During these 8 days, they mentally torture me & I spend my hard earned money on my countless calls but it seems doesnot not bother them very much & they hardly care about their clients. I would request all the higher authorities of the Reliance Communication that they should cancel their permit to sell the reliance numbers as they are just damaging the image of the company like RELIANCE & take some necessary action so that my number got activated as early as possible.
Regards,
Gautam Bhatachariya [protected], [protected]

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KONCHADA.RAVISHANKAR
, IN
Feb 17, 2010 6:31 pm EST

I WANT SOLUTION

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KONCHADA.RAVISHANKAR
, IN
Feb 17, 2010 6:30 pm EST

MT DEMO NUMBER IS NOTWORKING AND PASSWORD WAS LOSSED BUT ESAY AMOUNT IN MY DEMO

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KONCHADA.RAVISHANKAR
, IN
Feb 17, 2010 6:28 pm EST

MY DEMO NUMBER NOT WORKIG AND MY PASSWORD LOSSED [protected]

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Kr. Baleshwar Singh
, IN
Jan 15, 2010 2:53 am EST
Verified customer This comment was posted by a verified customer. Learn more

To,
The manager
RELIANCE COMMUNICATION LTD. Co.
Hardoi U.P.

Dear Sir,
I wish to make a complaint against the tower authority situated at Village – Birwa, Tehsil – Sandila, District – Hardoi.
They are not complying with their duty satisfactorily and selling the Diesel. Resulting the mobiles are not functioning in the locality of Birwa .
Will you kindly investigate the matter and make the things right so that the customers may use their mobiles without obstruction .
Thanking you
Yours faithfully
Kr. Baleshwar Singh
Village – Birwa
Tehsil – Sandila
District – Hardoi
State U.P., India

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ASHOK SINGH
, IN
Jun 14, 2009 5:19 am EDT

we have reliance connection 10 set cell phone we payment 48 hours before but still our phone is not active . we are using delay payment because bill was not coming .

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Virendra Srivastava
, IN
Jun 12, 2009 5:33 am EDT
Verified customer This comment was posted by a verified customer. Learn more

To just I got my cell No [protected] but it is not working. Please do the needful and call me at my land line Number [protected] or on my cell phone.

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Ramdas Prabhu
, IN
Jun 06, 2009 4:13 am EDT

I Ramdas Prabhu went to Reliance communications authorised showroom to change my mobile from postpaid to prepaid. Firstly they told me to change the plan, & said in max. 3 days you will get a message of conversion from post paid to prepaid. Also paid the bill amount in cash for the postpaid till date. But would you believe it is just 10 days & still I am running everyday to their shop. The worst service I have ever seen, Then I asked for the superiors they dont have the nos. I dont know how Ambani group is fooling us with customers. The shop which I visited at Metro, Mumbai.

If any one to buy a sin card, dont go at all for reliance, this is my good advice for which I know the pains I taken.

R M Prabhu
[protected]

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annie
, IN
Jun 02, 2009 2:59 am EDT

my net is not working for the last 11 days.i had called no. of times to the customer care.they always give the same answer that my details have not been updated.now either you reliance people solve my problem or i'll discontinue your services.you people are haressing your customers.
annie

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Malina
, IN
Apr 29, 2009 5:52 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I agree with you. I too had a problem with Reliance. I don't why reliance dont response properly compare to any other small company. They will be like that only. Try to get you money, if you have deposite anything, and take broadband from Airtel. Airtel people at least they will response you properly.

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satish kohli
, IN
Apr 20, 2009 3:34 am EDT
Verified customer This comment was posted by a verified customer. Learn more

bad company

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Zainul Abideen
, IN
Apr 07, 2009 3:21 am EDT

Problem description: A Shamed Offence
I Syed. Mohd. Zainul Abideen Ashrafi, ID Address-251-Dariyapur, Distt. Sultanpur My Cell no. is [protected], I am facing a serious problem through R-Com, Account is automatically locked again & again without doing any recharge or anything.
When we make a call call is directly transferred to Customer care, after 20 to 30 times try customer care is connected but they can't resolve my problem permanently.After connecting customer care account is unlocked after 5 to 6 hrs for sometime but after some time it is locked again.
Kindly resolve my problem permanently as soon as possible...

Thanking You

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RIZA
, IN
Mar 06, 2009 9:06 am EST

My friend told me that he'll buy me a sim of reliance took Rs.300 + mobile from me.Now it's more than 1 month i've never met him.His friends tell me he's run away.I want my mobile back.What can I do? please e-mail me---- riza_hotdude@rocketmail.com

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ANKUR
, IN
Feb 17, 2009 7:48 am EST
Verified customer This comment was posted by a verified customer. Learn more

Dear sir,
i have four postpaid connetions those number's are [protected], [protected], [protected], [protected], and bill i received to pay on 25.02.09, so i want to know why my phones outgong stopped.

Thanking you
for LAXMI ENTERPRISES
ANKUR DUTT
M [protected]

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JAI SINGH
,
Sep 13, 2008 5:07 am EDT

i agree but i think this is a big company who doesn't care customers.

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JAI SINGH
,
Sep 13, 2008 5:04 am EDT

I bought a C.L 701 PREPAID CONNECTION.AFTER FOUR MONTHS IT STARTED PROBLEMS .ITS KEY BOARD NOT WORK PROPERLY, BATTERY GIVE PROBLEM AND ALSO CHARGER NOT CHARGING THE MOBILE. AFTER THAT I VISITED TO THE SHOP WHERE I PURCHASE THIS MOBILE (MOONTEL BHAVNA MULTIPLEX BODLA SIKANDRA AGRA) BUT THEY DINDN, T GIVEN ANY SATISFACTORY ANS.

For more to happen, i called up customer care and they said me to visit the reliance communication shop.The shop person GIVE THE ADDRESS OF service centre.WHEN I VISITED service centre for C.L.701 MOBILE HE TOLD ME WE CAN NOT DO ANY THING GO ELSE WHERE.
Why reliance is selling handsets when it does not have service center. One thing specially i would like to express tha reliance communication and web world people BEHAVIOUR IS NOT SATISFACTORY RESulting in harassment of customers...

Reliance is the worst possible company i have ever seen. The classic handsets do not have any service stations. The numbers given to us are all incorrect. It is a shame on the name of Late Mr Ambani that Reliance is bringing.

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jay
,
Sep 04, 2008 11:04 am EDT

yes i do agree we should complain about the same..
.well i have agot a call from mobile no.[protected] mr.rakesh yadav of Suratpur, PS, greater noida...and informed about 420 warrant against me with case no. same with year changed..surprisingly 136/2008...ahmedabad...MM court.. and advocate name Sanjay Agarwal [protected]...so u can guess the modus operandi...i just checked if anyone had this exp..and found this..may be this is reliance...i was wondering about a possible credit card fellow and reliance..well thanks some one has posted it...I'm doing this to help others to avoid the harassment...anyway my complaint will go against the duo once they contact..as this happened today only...may be a meeting at our nearest police station would be fine...well thank u friend and all support for who search for such issues..

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Climax Engineering Works
,
Aug 20, 2008 10:09 pm EDT

dear sir,

Our Referance : [protected]
phone No. : [protected] to [protected]
Name : Climax Engineering Works

our phone no. [protected] to [protected] outgoing call de-activiate. Please clear the statu of de-activiate call. And this is a corporate connect so please send the written document required for regular outgoing call

Thanks

Praveen Kumar
[protected]

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premnath
,
Aug 17, 2008 12:02 am EDT

my name is prem student of srm college, that there is no coverage around my college place and home! my number is ([protected]). please verify and check my polarity wave! perumalkoil street balgipalayam chinnasekkadu manali, chennai-600068.

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kuldeep pancholi
,
Jun 13, 2008 7:36 am EDT

ijust want how to know message card validity or due message card balance.
thankyou

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abhishek sharma
,
Jun 07, 2008 11:46 pm EDT

i m abhishek sharma.
i m reliance customer.i m using sms card of 49 Rs. in which u provide 1000 sms but i have received 750 sms only in every time.i have already complained of this matter to customer care but there is no response on my complain.
i m requested to take action on this matter otherwise i will cut all connection of reliance in my family.
my number is [protected]

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Rajiv Maini
,
Jun 07, 2008 8:04 am EDT

Person has to be out of his mind if he/she uses rweliance mobile.The A-4/34, paschim vihar, nd. web world staff is rude and any complaint falls to deaf ears.I surrendered one connection due their poor service and over charging.the other number, the bill is payed on the 23may2008 but every time you go they tell u outgoing will start within 2-3hrs but till 7june2008 it has not started.girls over there try to bully u.

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Anil Uniyal
,
May 22, 2008 7:37 am EDT

As i'm one of the valued customer of reliance Communication and holding [protected], [protected] as post paid connection and [protected] as prepaid connection since over last 3 years, but its very regret to say you that RCIL has activated caller tune facility on my mob. no. [protected] without providing any my consent or activation request for the same, but i'm facing the same problem since past 6 month like automatically activation and deactivation, After registering complaint on*333 with Mr Arun(CCE) vide complaint No [protected] on18th May, 2008 and rest through email on customer care on 19th May, 2008 but as usual no action has been taken as yet against it after bundle of complaints on your customer care centre i didnt get any outcome but now i'm ready to sue it in consumer form. Now I therefore once again request to concern authority to reverse my amount as they deducted for caller tune. If the concern authority will not be taken any suitable action against it, I'll defenately surrender all my exisiting connection and will move to litigation. I hope you will look into matter and take suitable action against it and obliged me.

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Viral Shah
,
May 19, 2008 10:13 pm EDT

I am a satisfied reliance prepaid customer for more then 2 years. My mobile number is [protected] in pune. But now I am very frustated due to the stuffs they are doing. From past 2 days they have stopped my incoming and outgoing without any prior notice. I have STD balance of 800 rs. I also recharged for Life time incoming free scheme before 5-6 months. I also have Local call balance of around 20 rs. I also tried to contact Customer care on *333. I also went to Reliance web world and person told me to contact on *369 (He told that it is a customer care for Prepaid service) but i m not able to connect with the service. Any number i dial i receive a response "To resume service please contact reliance customer care". But they don't specify on which number to contact reliance customer care.

I don't understand how without any prior notice or SMS they have stopped my service. Also the funny thing is I am able to receive the incoming call on my mobile but when i pick up the phone it just disconnected. So, the callee understands that I intentionally disconnected the call.

What to do now?

I request you please do needful.

Viral Shah,
[protected]

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siraj
,
May 19, 2008 11:20 am EDT

please cancal may all outgoing calls

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Rohit Ritolia
,
May 17, 2008 1:13 am EDT

reliance service is worst.

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BISWAJIT PATRA
,
Jan 11, 2008 11:45 pm EST

there is a rumor that reliance group is entering into MLM business.
how far is it truth?
there is question mark.
please clarify it for the betterment.
it is also seen that there are som ads releasing the information that anil ambani will distribute swift cars in a grand function to the achievers as pre-lunch offer.
please take the matter seriously because the company name is in stake in the commoners eye.

biswajit
cell-[protected]

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hiren k gogri
,
Jan 11, 2008 3:15 am EST

sub:-cancellatin of postpaid connection

Please cancel the billing connection of following numbers
1)[protected]
2)[protected]
3)[protected]
4)[protected]
5)[protected]
6)[protected]
7)[protected]
8)[protected]
9)[protected]
10)[protected]
11)[protected]
12)[protected]
13)[protected]

please do the neadful

Thanking You.

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yousuf
,
Jan 10, 2008 2:07 am EST

I have a nokia 2280 but it has no number presently... but when i hav bought a new gsk and wanted to have a new number on it.. the voice prompts said that... your phone could not be activated then what could b the problem?can any one help me?

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venkataramana.v
,
Jan 09, 2008 9:17 am EST

Costomer care executives don't respond properly and giving a flase statements i think once reliance bluff to me?

My main problem is talk tunes. So please respond on this.

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vijay
,
Jan 07, 2008 12:32 am EST

Reliance Mobile - wrost service . Don't use.

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Sanjay Tikoo
,
Jan 01, 2008 5:32 am EST

From: Sanjay at Brindco [sanjay.tikoo@brindco.com]
To:'Rcomnodalofficer.Delhi@relianceada.com'
Date : Mon 10/8/2007 8:09 PM
Subjetc : Worst Service of Reliance in Corporate Sector

Hello……….!

I am take care whole setup of IT in my company, and i recommended my organization to use the Reliance data Card for our mobile users, we are belonging to the corporate sector, the company named Brindco Sales Ltd. We had setup our branches all over India. and uses most of the reliance data cards, as well as the mobile phones. From the last couple of months we didn’t get the positive response for any of the queries weather it may concern about the billing or any other service, I just use a simple word for the reliance “RELIANCE COOMUNICATION IS THE WORST COMPANY IN THE MARKET” We are also using the Airtel Services land lines DSL connections but we never face this problem in any way with the Airtel, they are always ready for any kind of service at any time, I just fed up with the reliance and planning to move Airtel All Data cards, Mobile Phones, & the landline connections,

The cause of this whole thing is, my one of the Data Card No. [protected] named on Brindco sales Ltd., has been suspended, Where as we had already paid the whole amount but one of the executive of reliance used that money for his personal use, and he paid in parts some by his account though standard charted bank some……….due to this late payment by your executive ( but we had paid) the card has been suspended we had cleared so many times but nothing happened in the positive way, finally I just pick up and reach out one of your Web world at Nehru place. They told me that call has been logged and definitely it works within 24 hours. After waiting for 24 hours the data card didn’t work, again I called up the call centre they give the same reply card suspended. That card is of one of my directors and I can’t give him the right reply that why is this been happened. Is the Reputed companies doing like this kind of ###?

From that day I planned to move on the other provider. & really they give the +ve Reponses at every time, this totally shame on you

Thanks a lot for your worst service in the market.

Sanjay

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yogesh chauhan
,
Dec 29, 2007 4:12 am EST

dear sir

we are use two numbers but i am not recive bill on time my billing adress is wrong can you change my billing address

i am use your numb.[protected] on name mohd. kasif address is impetus info india pvt ltd, B 34/1 3rd floor main road okhla vihar new delhi 110020 this is wrong address
Mohd.kasif
my new address is ------impetus infotech india pvt ltd
D 27 sector 59 noida 201307

and second number is [protected] on name vijay k jamwal address is M 244 jalvayu vihar sector 25 Ghazibad 201010 is wrong address
vijay k jamwal
my new address is impetus infotech india pvt ltd
D 27 sector 59 noida 201307

sir please change billing address than i recvie bill on time than payment on time

thanks and regards

yogesh chauhan
id is yogesh.chauhan@impetus.co.in

any quiery please mail and contact [protected]

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Kumar Abhishek
,
Dec 16, 2007 3:11 am EST

I belongs to small town, Purnia (Kasba). Which is situated in Bihar. there is very big problem of reliance signal. Once is disturb means it will repair after more than a week. Reliance is giving cheap rates or free std during 11 to 6, but the thing is it is not useful. becoz it is very disturbed specially in small town like my town. I had written one complain but till today no action took place. I am try to make a call since 11 dec to till today but it is showing sometime network busy, sometime switched off.

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