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Reliance Communications

Reliance Communications review: worst services by reliance broadband! 94

R
Author of the review
12:00 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

Reliance has again stood up to its bad name. I am reliance wi-max customer since last 4 months, n faced tremendous amount of problems. I had took connection because of expectation that i can get better services, but it was totally opposite. A long chain of events starting from getting connection which took 15 days of frequent recall(answer was sudden surge in demand, so no equipments available). After getting connection, it was frequent dis connection then once get connected, speed was very slow (was getting at max 80 kbps for connection of 300kbps). Then after 3 months, i could not access service at all, it was showing unidentified network. customer care service is more worst than that, after calling for 4 times they connected me to technical dept, which could not solve my problem but promised to send a engineer (so called) to check it. After 2 days that guy (i wont call him even engineer) came, n couldn't understood the problem, so went back after promising that he will comeback after 3 days. he came back on 4 th day... did something (donno what) went to see receiver (antena) on terrace and told that he is going to see the "tower". He went n after that he never returned. After frequent call to call center the standard reply was it will start with in 24 hours. But those 24 hours never ended. When i asked to connect to some senior person in call center, they put me on hold, n in rage i hold the call for 56 min, i called again after my patience gave up the call went to some new person getting same reply, again asked to connect to some manager... same thing happened... call on hold for an hour... i again called customer support n this time challenged that poor call center guy to connect me to manager... but that manager didn't had guts or courage to speak to customer. Since 11 days i m suffering from the connection still no action has been taken. This is worst anybody can offer to its customer.

I have requested all those who are even thinking of taking reliance broadband connection to please please resist yourself from getting mentally harassed.

94 comments
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BRINDA FOREX PVT LTD
, IN
Jun 07, 2010 3:11 am EDT

MY PHONE HAS BEEN HANK FOR SIX DAY COMPANY NOT RESPOND

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Balachandran Nair
, IN
Feb 14, 2010 10:46 pm EST

MY reliance broadband connection is showing as ""Account Locked"".

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Lalitkumar C.Vasoya
,
May 06, 2008 3:47 am EDT

I have very low speed of 110 kbps instead of 2000kbps as my scheme.

Reliance_Mobile
Reliance_Mobile
Mumbai, IN
Dec 11, 2013 12:12 am EST

Dear Smita,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

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Maria Ratanawong
, IN
Jul 19, 2013 3:29 am EDT

Reliance spend money on marketing to suppress or bypass victim consumers.

Reliance spend money on attorney to harass victim consumers to forcefully pay the bills for worse services.

So now its time to unite all victim consumer and show the this big biz people that what people can do...

All we have to do is don't use Reliance broadband and don't recommend to friends and on social network to use reliance broadband

If you don't have choice other then reliance then keep following things in mind...

Don't give any advance amount to reliance marketing people.

Once you start service always keep track of all complain on Excel sheet

and ask for wavier and send mail to authorities about poor service of rcom.

Reliance take block you for 24 hours once your connection stops working.

If your complain about connection not working is not resolved by reliance technical team . you can call to Higher authorities by this number [protected].

REMEMBER this is a paid number so keep your discussion to the point.

once you register with Higher authority you have to wait for 4 days. which is processing time for higher authority.

Make one folder on your computer to save screen shots of Internet speed using speedometer and http://www.speedtest.net/ during whole day when you face low speed.

if you get low speed for continuous 3 days then you liable to submit low speed complain

What is the permissible minimum Broadband speed limit?
http://www.trai.gov.in/Content/faq_subcat_details.aspx?id=68&qid=1&link=0

Q 4. What is the permissible minimum Broadband speed limit?

A. As per the regulation on “Quality of Service standards for Broadband Services” issued by TRAI on 6th May, 2006, a subscriber should get minimum 80% of the subscribed broadband connection speed from ISP Node to user.

http://www.rcom.co.in/Rcom/personal/customercare/customercare_internet_wireline.html

As we all know reliance always start business with consumers money...

Lets see how?

Recently reliance has started plans like
Thunder 549 Thunder 699 Thunder 899 Thunder 1099

Reliance also starts taking advance rental in this period.

Why because they are know that because of this false marketing complain so many customer unsatisfied with the speed. so they take bill amount at the start of the month.

and start updating hardware after starting a fake marketing campaign which looks so cheap compare to other service provider.

Most of the marketing executives only highlight that you get

1 Mbps @ 549 and Data Usage is Unlimited
2 Mbps @ 699 and Data Usage is Unlimited
4 Mbps @ 899 and Data Usage is Unlimited [Circuit Breaker Trigger 20 GB - 4 Mbps upto 20 GB, thereafter 1Mbps]
4 Mbps @ 1099 and Data Usage is Unlimited

They don't try to visualize that this speed is shared between 10 users
Max. Contention Ratio for Home users 1:10

So now lets see how this plans actually works

force of water, flow from only one pipe

force of water, flow from ten pipe from one pipe

What this means ?
if all 10 users are active then you get following speed

1 Mbps/10 users = 100kbps
2 Mbps/10 users = 200kbps
4 Mbps/10 users = 400kbps

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123user23
, IN
Jul 13, 2013 9:10 am EDT

Advice for everyone in the forum

Get your connection disconnected as soon as possible and apply for BSNL instead, its faster than this ###.

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123user23
, IN
Jul 13, 2013 9:08 am EDT

Never expect speed from reliance and at least don't even expect connectivity from their ### servers

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123user23
, IN
Jul 13, 2013 9:07 am EDT

Don't ever rely on reliance bro
They wont ever listen to u .
And don't expect any waiver from them, I have faced the same issues

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Acquainted
, IN
Jun 03, 2013 2:25 pm EDT

Airtel is one of the top 10 ISP's of the World. My Reliance story is as follows..

When my Internet didn't worked for about a week. After Complaining continously for 4 days, they sent an idiot to fix my net. What happened was, the idiot kept looking the packets being received and not being sent and typing ipconfig in the cmd for about 15 mins. After he went on the terrace (I Don't know if he called the center to fix the internet for my Reliance login ID..and i always beleived that they go up on the terrace just for a formality to get a chance to call up the center to fix the net as they always want to be greedy to save their bandwidth) and i came in to see my net working fine. After that i went to tell about my internet working fine. when i reached the terrace i saw him no where around, he had run away. I thought it is ok.. as the net started to work fine for now. But after 5 mins, google started again to show up "Request Timed Out". I was in such an angry mood. Their pings are also very critical. they get about 290ms in the day on pinging google and about 140 ms in night. This is very bad for an online gamer SO MUCH OF LAG.. as we are not even able to play a single match peacefully and their login page never opens even if the net is working fine, it is soooo laggy! I had Airtel an year ago and it worked like charm with not even a single time out their pings were 30-40ms in the day and even lower in the night. It is an Hazard that my Area does not have Airtel services yet and i will have to live with thisstupid connection. Broadband other than Reliance get about an average of 50-60ms pings on pinging google.com. Reliance services are not even meant for the dead.

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RCOMcare
, IN
Jul 14, 2012 1:39 am EDT

Dear Customer,

We have tried calling you on the given number but we were unable to reach you, Please provide with any of your alternet number if issue still persist.

Regards,

RCOMcare

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RCOMcare
, IN
Jul 08, 2012 10:49 pm EDT

Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Cheers,

RCOMcare

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RCOMcare
, IN
Dec 22, 2011 1:30 pm EST

Hi Mr Chauhan,

We apologize for the inconvenience caused to you. Your problem has been escalated and a quick resolution team is working on this. We shall come back to you shortly.

Regards,

RCOMcare

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RCOMcare
, IN
Dec 16, 2011 12:27 pm EST

Dear Customer,

We regret the inconvenience caused to you. May we request you to provide us your mobile number to help us resolve your concerns.

Cheers,

RCOMcare

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javal5555
, IN
Sep 04, 2011 9:09 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Really one of the worst network in india is Reliance. I am having more the 17 connection of reliance whch include cell.landline and data cards but now i need to port out all nd goodbye reliance netwrk which i was using since 9years

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Hario
, IN
Aug 25, 2011 11:32 am EDT

Hi,
I took the reliance broadband connection in the month of July -2011, from then till now i.e 23 Aug-2011, My net worked till 9 aug then it was not working till 19 aug-2011 for which i was continuos folowing them but all in vain. It worked for 20-Aug-2011 then again it got disconnected from 21-Aug till now .It is the worst service which I have face till now from net service provider and whenever we call them they say we will resolve it as ASAP. this is really a worse experience with the reliance broadband connection. I have asked for disconnectiion and they say it will take 9 to 10 days to disconnect simply for geting the rent. I dont know whom to escalate.

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Alan Sangeeth
, IN
Jul 23, 2011 8:41 am EDT

Hi Sir,
May i know how soon will u solve this problem? Because this problem persists for many months since i bought this device.

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RCOMcare
, IN
Jul 21, 2011 7:57 am EDT

Hi,

We apologize for the inconvenience caused to you. This is to inform you that your problem has been escalated and our concerned team is working on the resolution. We will get back to you shortly. In future, you may also write to us at http://on.fb.me/fzplqp.

Regards,

RCOMcare

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Alan Sangeeth
, IN
Jul 13, 2011 3:58 pm EDT

Hi,
May i know how soon will u resolve this problem?

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Alan Sangeeth
, IN
Jul 10, 2011 12:59 pm EDT

My mobile number is [protected] and contact me after 4 PM on weekdays since i wont take my mobile to college..

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RCOMcare
, IN
Jul 10, 2011 11:25 am EDT

Hi Alan,

This is to inform you that your concern has been noted and our team is eager to resolve it. Please provide us with your phone number on which we can reach you. In future, you may also write to us at http://on.fb.me/fzplqp with all the details.

Regards,

RCOMcare

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RCOMcare
, IN
Jun 15, 2011 12:31 pm EDT

Hi,

This is to inform you that your concern has been noted and our team is eager to resolve it. Please provide us with your phone number on which we can reach you. In future, you may also write to us at http://on.fb.me/fzplqp with all the details.

Regards,

RCOMcare

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RCOMcare
, IN
May 20, 2011 8:56 am EDT

Hi Toyesh,

We are extremely sorry for the inconvenience caused to you. This is to inform you that your problem is escalated and our team is working on the resolution. We will get back to you shortly. You may also write to us at http://on.fb.me/fzplqp.

Regards,

RCOMcare

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RCOMcare
, IN
May 11, 2011 10:57 am EDT

Hi Ram,

We are extremely sorry for the inconvenience caused to you. This is to inform you that your problem is escalated and our team is working on the resolution. We will get back to you shortly. You may also write to us at http://on.fb.me/fzplqp.

Regards,

RCOMcare

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q1w2e3r4
, IN
Apr 06, 2011 5:20 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi,

I faced an issue with Reliance Broadband.
I am its customer since almost 3 years now, always paying bills on time.

I was having WICM299 plan which is 2MBPS and 1GB free download. But the 1GB quota gets exhausted in no time due to the high speed. Hence, I end up paying more than 299 Rs. almost each month.
Hence, I requested for change of plan to WICM750 which is same speed and 4GB free download.
First of all, the customer care told me that the change cant be done, and when I asked why they told that they don't know!
I asked them to consult their manager and call me, but I didn't receive any call.
Secondly, I received a mail saying the same thing that the cust. care had told, and still I didn't receive any phone call.
Thirdly, they misinterpreted my mail and told me that they will cancel my connection!
This was the worst customer care experience I ever had!
Also, I have a doubt that the reason why I am being discouraged to change the plan, because Reliance is getting more bill amount!

Is there any way to complain about this in consumer forums? Does anyone know?

Regards,
ABC.

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Amruta yende
, IN
Mar 25, 2011 8:23 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi..! I am Amruta. I am Looking for the Brodband Connection for my Office use in Bund garden, Pune Maharashtra. I called up to reliance Guy. Also Submitted the Document by 9th march to mr. Sajjan . for the Broad band Connection i got the commetment from the reliance office that will get the connection with in 3 days. i supppose to get the connection done atlist by 12th or 13 of mar. but we dident got any reply we tried to call the concern person no boday is taking the responsibility. n they are not replying well. on 15th one guy came for connection but he will have to get the connection from another building & he want us to get the permission or else we will not get the connectionWE R VERY UPSET WITH THE SERVICE ... COMMUNICATION... of reliance guys this was not expected pls advice my cont no. [protected] my email id amruta@firsttee.co.in

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shaikhirfan
, IN
Mar 12, 2011 7:01 am EST
Verified customer This comment was posted by a verified customer. Learn more

I totally agree with this. Reliance broadband is the WORST internet provider in India. They say I will get only 100 kbps in 400 kbps plan! WTF? Further they register only complains and close it without even checking if issues is fixed or not. No service, no support but they send bills consistently without fail! [censor] you Reliance.

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alpa parab
, IN
Mar 12, 2011 5:12 am EST
Verified customer This comment was posted by a verified customer. Learn more

Worst services by reliance broadband, Navi Mumbai

My name is Alpa Parab, my account no is [protected], I have requested for a unlimited monthly plan of reliance broadband in the month of oct-2010, after which I got the connection, after 6 days of use my connection is terminated from their side saying that credit limit exceeds, when I have called in customer care not clarifying any of my doubts, just saying ' credit limit exceed', but how can this happen since I am using unlimited connection.

After which I have called so many times but no one is there to help me, sometimes they are saying ' plan has been changed', but how could this happen, I have never made such request for changing my plan.

I had a very bad experience from your side.After that month still I haven't get any help but every month they are sending bill of Rs. around 2700/- to me by adding interest. The people from your side is coming to my home and calling my parents enforcing them to pay. Why should I pay? I haven't requested to change my plan why you people are doing this to me?

Now its disgusting that after sending so many bills and phone calls, now you people are sending advocate notice for payment, and telling that if I haven;t pay then you will take legal action on me.How could you people do like this?

I haven't used internet for 7 days also and you are incurring more than 2000/- for my unlimited plan .Now its limit ...I need immediate action on this .

I think you peole may not need customer that so why you are doing like this .Previously also when I was using Reliance broadband connection in 2009 ago I also had such a bad experience from your side that, Even I have terminated my connection after 4 months I am receiving bills from your side.

Now I don't want any more service from your side after such a bad experience.

And I need immediete action on above problem, and please stop sending such fake bills and notices to my home, and peoples for collecting bills to my home.

Still I am just requesting you to solve problem from the day you have terminated my connection, so many calls in your customer service have no effect .

Please stop doing such foolish things and solve my problem I don; need any further bills and notices to my home.

Regards,
Alpa Parab

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RCOMcare
, IN
Feb 19, 2011 9:26 am EST

Hi,

This is to inform you that your concern has been noted and our team is eager to resolve it. Please provide us with your phone number on which we can reach you. You may also write to us at rcom.care@relianceada.com with all the details.

Regards,

RCOMcare

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RCOMcare
, IN
Nov 30, 2010 9:02 am EST

Hi Surana,

We are extremely sorry for the inconvenience caused to you. This is to inform you that your problem is escalated and our team is working on the resolution. We will get back to you shortly. For further assistance email us at rcom.care@relianceada.com.

Regards,

RCOMcare

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DEBORA JESSIE JAMES
, IN
Nov 27, 2010 1:50 pm EST
Verified customer This comment was posted by a verified customer. Learn more

HI SIR I M JESSIE ON 19/11/2010 I GOT RELIANCE BROADBAND+ CONNECTION BUT NOW I GOT A PROBLEM PAST FOUR DAYS MY SPEED IS 0 & REC SPED IS 0, I M FED UP WITH THIS PROBLEM I GAVE A COMPLAINT BUT NO RESPONCE, MY FRIEND TOLD ME RELIANCE IS WORST I DID NT BELIVE IT BUT NOW I KNOW HOW THE PRODUCT IS ITS WORST & NASTY THIS MONTH I WONT PAY THE BILL BECAUSE NET CONNECTION IS ZERO THEN WHY I SHOULD PAY THE BILL PLEASE SOLVE PROBLEM OR PLEASE RETURN BACK MY MONEY 2300 I PAID AND GOT RECEIPT AND BILL, WHY I GOT RELIANCE BROADBAND + BECAUSE ITS FASTEST BUT NOW ITS WASTE YOU HAVE MENTION IN YOUR BOX KIT " INDIA'S SUPERFAST WIRELESS INTERNET " ITS ALL LIE THATS NOT TRUE, PLEASE DO SOMETHING OTHERWISE I DONT WONT CONNECTION GIVE BACK MY MONEY, I CAN GO FOR OTHER PRODUCT, YOUR CUSTOMER CARE IS WASTE BUT NO USE, I DINT EXPECT THIS FROM RELIANE, I M TOTALLY UPSET, SOOO MANY TIME I GAVE COMPLAINT BUT NO USE, MY NET NO IS [protected] .

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PRAKASH JAIN
, IN
Apr 05, 2010 1:07 am EDT
Verified customer This comment was posted by a verified customer. Learn more

EVEN FOR BROADBAND PLUS HIGH SPEED CONNECTION COMPLAINTS ARE TAKING 3 DAYS TIME TO RECTIFY .IN THAT WE CAN UNDERSTAND HOW ITS SERVICE IS THERE FOR CUSTOMERS FROM RELIANCE NET CONNECTION PROVIDER.THEY SHOULD UNDERSTAND THIS PROBLEM HOW ITS IMPORTANT IS THERE IN MARKET NET CONNECTION.IF ITS DISONNECT FOE 1 SEC ALSO ITS LOSS FOR CUSTOMERS TRADING ONLINE.REALLY GREAT FOOL I WAS NOW I AM WORRYING THAT WHY I BELIEVE THIS GROUP I HAVE TO SEE THE BEST SERVICES.THANKS TO THIS GROUP WHERE I LEARN I SHOULD BELIEVE ON SERVICES NOT BY NO1 GROUPS.

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PRAKASH JAIN
, IN
Apr 05, 2010 1:01 am EDT
Verified customer This comment was posted by a verified customer. Learn more

NOT ONLY WORST ITS VERY VERY WORST RELIANCE SERVICE, NETWORK FOR 1X & BROADBAND PLUS INTERNET PROVIDER. ITS MY MISTAKE I BELIEVE ON THIS GROUP, BUT ACTUALLY I HAVE TO SEE THE SERVICES.THANKS TO THIS GROUPS TO MAKING ME FOOL.

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Arjuns
, IN
Apr 03, 2010 4:56 am EDT

Hi Frends,
I had a similar probwith riliancebroad ban. I toll 300kbps broad band connection, when i took the connection they said wil b getting 300kbps speed, but aftr 1 week i observed, i am gettng ust100-150 kbps spead. immediately i called customer care and inform same. Now they said 300 kbps is a host side and receiver side(customer side) u will begetting 100-150 kbps only. This is such a worse exxperience with reiance.

I used reliance service for 7 months and during this time i made more than 100 complaints to customercare. many times services will be down suddenly, and it will take min 7 days to get it resolve. They never respond properly at least once. Finally i got irritated and file a request to terminae the connection during last week of nov'09. Once i place a request to terminate thy took 14 days to terminate. During that reriod i did not get te services. But for that 14 days they are sending bill on every month. I told them same stiry and place a reuest to stop sending bills 5 times from decemer.But atually i made the pament for outstanding amount before i terminate the connecion. Even today i made thecomplaint...but dont no when they are going to takeit seriously.

Based on this we can understand how worse the reliance ervicesare. i given a feed back to them rename the "reliance communications" as "worse communications/Fraud communication".

I dont no how to explain my frustration with reliance.

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DON DAVIS
, IN
Mar 31, 2010 3:05 am EDT

RELIANCE GSM HAS NO COVERAGE. I AM USING RELIANCE CDMA.I WANT TO CHANGE RELIANCE GSM.BUT COVERAGE IS VERY BIG PROBLEM FOR ME.A BAD LUCK IS THAT I TAKE GSM POSTPAID CONECTION, I DONT KNOW ABOUT THE COVERAGE IS TOO LOW IN TOWN AREA .MY NO:[protected].KERALA, THRISSUR DISTRICT, CHALAKUDY

I AM UR EXISTING CUSTOMER FOR LAST 6 YEARS MY CDMA NO [protected], [protected]

IF U CAN DO ANYTHING ABOUT GSM RANGE IN MY TOWN PLEASE DO AS EARLY ### POSIBLE

THANK YOU

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Lalasa
, IN
Mar 23, 2010 10:11 am EDT

I am just having a hard tim with these reliance people... What the heck is really going on... Today I received a legal notice for a payment of around 700 rupees as final settlement after disconnecting my broadband connect in October 2009. This is so ironical that I have negotiated my payment terms and paid the settlement of 189 rupees in January 2010 and I got a no-due letter as well stamped by the reliance guys. And now in March 2010, I am receiving a legal notice.

First time in my life to receive a legal notice and I am obviously pissed off.

The customer care people say that we have to pay the amount and they do not have the e-mail id's or phone nmumbers of the managers of the concerned people whom we have to approach and they dont even tell us whom to approach. Waste of having a reliance customer service centre. Its an utter waste. On top of that, the executive tells us to pay the amount which is even more irritating, despite me telling her I have been given a no due certificate by REliance Broadbabnd people. Whats happening to these guys...

Reliance Broadband is so terrible... I had severe problems when I was using that service, always...every now and then... I thought finally I got the thing out of my house and a relief that I disconnected it and got the no-due as well. But to my shock, today's legal notice makes it clear that the departments inside reliance services dont have proper co-ordination and they are least bothered about customer service.

I recommend people not to go for reliance broadband service at all.

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compltinaambani
, IN
Mar 08, 2010 11:27 am EST

if u cant provide better service provide us tina we will give better services to her u ###ing ambani...dhiru is not yr dad he just ###ed yr mom the services were not good so the ### like u come out ...

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chandu2709
, IN
Oct 24, 2009 3:20 am EDT

bloody raskel and worst bosterds are anil ambani and their internet group... bad service and bad connection.. they are killing people with their dirty things... why they are living with ambani's name. they are doing sin ...

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valiiappan
, US
Oct 07, 2009 1:41 am EDT

since two months, we did't get a connection. is there a way we can get our money back?

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Shahji
, IN
Sep 16, 2009 4:02 am EDT

Anil Ambani : Anil Ambani is busy screwing Tina that he doesn't even find time to fix his cust support issues. With so many complaints against reliance all over the place, what the ### is Anil doing? And if there is "Tina ka Swayamvar where all VP's are busy, Anil - please make this a global invite. You ###ing spend money on advertising but dont care on customer service. I can play tons of audio recordings with your cust reps who are just dummy idiots.
============================================================

Here is my recent communication with Reliance on my new broadband connection :

------
My email thread to their service cell :

You ###s don't read the email in full. Here goes the CAF number [protected]

This is a new installation
My contact number here it goes again [protected]

My Address is 11/125, Rameshwar Apts, Sola Road, Ahmedabad - 380 063
I am 35 years old.
Color of my eyes is Black
I am Married with 2 kids
I eat vegetarian food
I do not smoke or drink
I am a High Networth Individual who can hire few of your incapable VPs and make them clean my toilets

So what more you want to know?

Roshan

--- On Tue, 9/15/09, serviceassurancecell@relianceada.com wrote:

From: serviceassurancecell@relianceada.com
Subject: RE:'ADAG=[protected]' Reference to your mail
To: "Roshan Shah"
Date: Tuesday, September 15, 2009, 8:49 PM

Dear Customer,

With reference to your mail regarding activation of connection received at Service Assurance Cell, we request you to please forward the following details to us at the earliest:

* Your Reliance Hello Phone number:
* Your Customer Application Form (CAF) number:
* Best time to contact you at the alternate number.

We would require the same to assist you better.

Also, we request you to resend the attachment since we are unable to open the attachment send by you.

For further details, you can visit our web-site www.reliancecommunications.co.in or write to us at serviceassurancecell@relianceada.com or fax us at [protected].

Prepaid customers can call on *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.

Postpaid customers can call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.

Yours sincerely,

Mihir Desai
Service Assurance Cell
Reliance Communications

"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: Roshan Shah
Date: Tuesday, September 15, 2009 07:56 PM
To: serviceassurancecell@relianceada.com (serviceassurancecell@relianceada.com)
Subject: RE: Reference to your mail

You have all the information in my original request. My cell number is [protected]. I will only want a email response

roshan

--- On Tue, 9/15/09, serviceassurancecell@relianceada.com wrote:

From: serviceassurancecell@relianceada.com
Subject: RE:'ADAG=[protected]'Reference to your mail
To: "Roshan Shah"
Date: Tuesday, September 15, 2009, 10:06 AM

Dear Customer,

With reference to your mail regarding activation of connection, please forward the following details to us at the earliest:

* Your Reliance Hello Phone number:
* Customer Application Form (CAF) number:
* Alternate contact number, if any.
* Best time to contact you at the alternate number.

We would require the same to assist you better.

Also, we request you to resend the attachment since we are unable to open the attachment send by you.

In continuation to your mail regarding installation issue of Broad band connection, please note that we have forwarded it to Customer Care team of Broadband (Broadband@relianceada.com). One of our executives will be in touch with you shortly.
We appreciate your co-operation in this regard.

For further details, you can visit our web-site www.reliancecommunications.co.in or write to us at serviceassurancecell@relianceada.com or fax us at [protected].

Prepaid customers can call on *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.

Postpaid customers can call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.

Yours sincerely,

Hetal Shrivastav

Service Assurance Cell

Reliance Communications

"Notice : Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less that or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.
-----Original Message-----
From: Roshan Shah
Date: Tuesday, September 15, 2009 09:05 AM
To: Rcomnodalofficer.GJ@relianceada.com (Rcomnodalofficer.GJ@relianceada.com); customercare@relianceada.com (customercare@relianceada.com); serviceassurancecell@relianceada.com (serviceassurancecell@relianceada.com
Subject: Status of my Installation -

Attn Reliance Nodal Officer

Please refer the attached Audio recordings. I have ton of SMS messages too.. Your Sales Rep Jagdev Rajput took 2150 Rs. cheques for 1 landline and 1 combo pack on 21st August promising installation in 3 days. 1 Landline was installed but the other line and broadband connection did not get installed. All my house renovation work has been stalled as I wanted this to be in our concealed wiring and I was given false promises.

Ever since then I have tried to follow up but he has not picked up the phone. I left him SMS messages and even threatened to lodge FIR for cheating but still he did not respond.

I then followed up on Customer Care numbers and attached Audio recordings also show the escalation path I have taken including telling them to refund my money if they can't meet their promises.

I have spent nearly 6 hours of my time on this for your f@#king not meeting your commitments and in chasing you. I demand $125/hr x 6 hours as compensation besides refund of my money.

My Application form number is [protected].

You mother f*^kers should not have taken money and wasted my time if you s**tholes can't even do a basic installation and you f**king advertise all around as being a large company. Stop fooling around people.

You sh**tholes if you have balls, reply only via email because I am taking you a**holes to the court for taking my money, not delivering service, wasting my time and incidental expenses because of stalled renovation in my house. For legal reasons, I want to be clear here that all responses be in writing via email. Also before you reply, I assume you would have listened to these audio recordings of my conversations with your customer service.

Roshan Shah

K
K
Keneth
, IN
Sep 08, 2009 10:06 am EDT

Same story in B'lore.. pathetic service!

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