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3.1 604 Reviews

Rehlat Complaints Summary

313 Resolved
288 Unresolved
Our verdict: While Rehlat has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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Rehlat reviews & complaints 604

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4:48 am EDT
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Rehlat no flight ticket for confirmed booking on your application rehlat is scamming

REHLAT SCAMMERS

Where is my flight ticket that is confirmed? I paid in full and I have a receipt to confirm it also it was deducted from my account. But I have not yet received my online ticket as I have seen in the airline company it is not yet paid for.

You have not yet responded to the emails I have sent you multiple times.

This is very stressful. What is the time frame that I will receive my ticket? as you have deducted immediately as I paid. but not yet have the ticket.

date booked: august 8 2019
booking id: 1321882
my email: [protected]@gmail.com

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11:49 am EDT
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Rehlat delay for refund money

I tried to took a flight ticket from Rehlat online site on 17/7/19..(Booking ID - 1748459)
Rehlat was not able to produce ticket but they accepted the payment. After that they ask me extra money to get that ticket I used to cancel booking and refund money .as per them they will refund money with in two days, But still I didn't received money and not replaying to my message also.
Please do needfully

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11:58 am EDT
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Rehlat ticket not issued

My dear friends please humbly requesting you to not choose Rehlat for flight booking as they are cheaters and fraudster. I booked initially a ticket for my cousin with booking ID 1116929 Bangalore to Dubai and they charged me twice one from Rehlat and another from Emirates. When I followed up their executive told me that it will be reversed back and till now I didn't receive my amount back and I followed up with bank and they also did not have any information about reversal of any amount back and they told me to sign a dispute payment form and I did it. After some days when we want to extend the dates they told us to pay additional amount for modifying date of travel and they charged us AED 320 more. When we didn't receive our modified ticket we followed up with Cheaters Rehlat and they told they started blackmailing us that if we don't take that previous card dispute complaint they will not send our modified ticket. These Cheaters after charging additional fare of AED 320 more threatening us that they will not send until we take back initial complaint. Please consider my suggestion it is up to you guys decision to make. Travel date is on July 15 and till now not received modified ticket after following up 10 times.

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Resolved

Rehlat Called me and they issued modified ticket and thankfully MR. Ravi assured me also to refund the extra amount which was charged while booking initially. I really appreciate if they could give best services like this to all customers. I will continue my relationship for ticket booking with bank...hope I will be getting kind consideration and support always from Rehlat...

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6:03 am EDT
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Rehlat refund ticket

Rehalt stealing my money and refuse to refund me for flight canceled by airlines

I bought a ticket through Rehalt web site and suddenly the airlines cancelled the flight
I bought another ticket and when I contact rehlat they told me to wait for refund
I wait for more than three months with no clear replay
Every time they ask me to wait and finale they told me they will not refund me because the airlines not refund them!
This is stubbed ever answer?!
I paid you many you have to refund me and then solve your issue with airlines? As I'm customer and this is not my problems.
Very disappointed from their support team and there carless and unprofessional people
By the way the support agent name: rishad ahmed
And all emails saved since 28 march 2019 until now

Regards

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4:45 am EDT
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Rehlat rehlat sent a confirmed e ticket!! check the airline unconfirmed ticket!!

Rehlat what kind of service is this !

june 17, 2019, i booked a ticket and thought i had a very smooth transaction. Same goes with my numerous previous bookings. Money was deducted from my account at the time you confirmed the ticket. Received all sms confirmation, emailed ticket. Done.

Until late evening, you have sent me an email telling you refunded the amount. Received couple of sms from my bank that you where trying to deduct the same amount, but now i dont have sufficient funds! what is that? what happened to the money you have deducted!

i have sent the screenshot that it was deducted already !
as you said, i have to called the bank. Just now 10 mins. Ago, they told me that the merchant, who happens to be you!, is holding the amount, and there's no way that your non sense agent advised for me them to release it!

now i am asking you so many times to do something, i need that same itinerary with the same airfare ! its not fair that i have to suffer from you systems error! you have to do something reg this !

i have been booking with rehlat so many times! just now this incident happened!

booking id 1234335

i just received 1 message from email, until now no one is replying !

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1:27 am EDT
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Rehlat book ticket & deducted money from my account but rehlat said payment to revived

Dear Sir, as per confirm by bank below transaction done for Rehlat, but rehlat finance team said not received how ? i book ticket for your official apps kindly check below transaction detail/Ref. number
/POS0425588851 914804314294SABS2I04 Rehlat International aRiyadhSA
ref code. 056206,
please check again this transaction Jakir khan, Booking ID 1634206
please ask your bank with this transaction reference & reply to me with mail & also include in your mail Bank saudi fransi mail ID [protected]@alfransi.com.sa, [protected]@alfransi.com.sa, mailto:[protected]@alfransi.com.sa
& please give permission to bank to reverse money to my account

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Update by Jakir khan
Jun 13, 2019 2:58 am EDT

Dear Rehlat

Today finally i got back my money full amount form reverse by my Fransi Bank & now money appearing on my main balance, its ok now
thanks for you support

Jakir khan

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7:45 am EDT
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Rehlat refund not received after flight cancelation.

Dear team Rehlat, i booked following attached details flight for Mumbai and back from dammam of jet airways, I got message of flight cancelation but until now my payment hasn't been credited in my bank account. I tried to call Saudi Arabia helpline number but it was not connected. Please let me know when I will get back my hard earned money.
The copy of my airtickets is attached for your kind reference.
I expect the satisfactory reply from rehlat.
We do believe strongly in rehlat services and response to all of their valued customers across the world.
Make it a great day ahead 😊.

Best wishes,
Santosh Chavan

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3:09 am EDT
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Rehlat double amount deducted given double tickets for single person

I try to book tickets in rehalt app, the transaction not get successful that keep on loading for 5 mins and cancelled not even a otp page came, then I tried second time same problem in app @11.00pm 1/05/2019.
After one hour I got tickets message @ 12.03am 2/05/2019.
Within 24 hours I sent a request to cancel one of tickets and asked for refund, tickets no 377763 @ 15:18hrs 02/05/19.
One of the person called from customer service he told, he will check and call back again more than 4 days no reply from them
Customer service number uae 97142431343 not working only playing songs and call get disconnected. I tried to contact in mail there is also no response
I'm going to complaint in consumer protection ras al khaima.

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Update by Adhithan P
May 21, 2019 10:03 am EDT

They cancelled one of my ticket and said money will not refund...
No 1 fraudulent app

Update by Adhithan P
May 14, 2019 2:50 am EDT

Two weeks gone still no replies?

Update by Adhithan P
May 11, 2019 12:01 am EDT

How many days it will take for refund?

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12:47 pm EDT
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Rehlat air ticket booking

Flight Status & Commitment for the My Booking from Etihad Airways:

I have booked my ticket from travelling website -"Rehlat.com"

Airline PNR: PZFYJU
Booking ID for Rehlat: 927851

Schedule on 29th May
From Kuwait - Abu Dhabi - Hyderabad

Return on 5th Sep from Hyderabad - Kuwait via Banglore & Abu Dhabi

I have received a cancellation email from Rehlat that Hyderabad - Banglore flight on 5th September is cancelled. Based on the above mentioned cancellation Rehlat proposed incoordination with Etihad airways NEW flight schedule for my confirmation - which was already confirmed.

New Proposed Schedule:

1GHOUSE/SAMEERAMOHAMMEDMS 1SAJIDALI/MUZAINAFATIMAMS*P-C07 1ALI/KHADIJASAJIDMS*P-C03 EY 306 U 29MAY KWIAUH TK3 0400 0645 EY 276 U 29MAY AUHHYD HK3 0930 1450 EY 277 V 05SEP HYDAUH HS3 2145 #0010 EY 305 V 06SEP AUHKWI HS3 0210 0305

I have been following up with the travelling agent Rehlat Contact Center from almost 2 weeks and now they stated saying that Etihad Airways are not responding after several follow-up (attached email for your reference).

Appreciate to have a confirmation for my booking from Etihad Airways, please provide a feedback in order to get my new itinerary as i don't want my family travelling with the kids are hasseled during their journey.

Appreciate your fast response.

You can reach me on Email: sd.[protected]@gmail.com Mobile: 00965 [protected] Regards, Sajid.

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12:32 pm EDT
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Rehlat booking id: 69913

My Booking ID: 69913 and I've faced an accident in my way to airport and the gate was closed at the time of my arrival 20 min before the flight's time. And they said that I've to issue a new ticket with Turkish airlines office in the airport. The office has taken decision to cancel my flight or reserve another flight for me which will cost around 25 grands which I can't afford. So, I told him to cancel the ticket.
After cancellation I asked if I'll take my money back? So, he assured to me that I'll only lose 65 dollars as a service to your side and I'll refund the rest.
Again, the man said and assured that my ticket can be refunded losing only 65 or 130 dollars for company service.

But the Rehlat company claims that there's no cancellation made as per as the following:

As per the airline policy and fare rules checked, your ticket is NON-REFUNDABLE and hence unfortunately we would not be able to process any refund back to your account.

Kindly revert if you still wish to still cancel your ticket.

Note : Cancellation has not been done yet.

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Update by Nermin Samir
Apr 28, 2019 12:42 pm EDT

I went again to the airport and they assured that the cancellation has been done successfully, and that my ticket is refundable cause I've taken no service from the company, so I mail Rehlat again saying the same as the airport has told me, but no reply since.

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9:21 pm EDT
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Rehlat worst travel provider

Please be cautious about booking to Rehlat as you will encounter the worst nightmare experience in booking a travel.

Rehlat double charged my credit card using another merchant and will release an invalid ticket. They will show that they have the cheapest flight to offer but it's misleading. They will charge the card multiple times with different merchant and if you will check the ticket released is invalid.

Since my son need to travel urgently, I booked a different flight from another airlines and request them to refund the money they took from my card. Also, I immediately reported to my bank the incidents so they will hold further charges as Rehlat charged my card multiple times. Until now Rehlat refused to refund as they insist that it was my mistake .

I have not received any feedback only after two days after filling a complaint and since it's the travel date of my son is urgent, I need to find alternative flight for him with another travle provider.

There hotline number is not easily reachable nor the customer team won't support you. You won't get an answer to your problem with them and will even put you on hold for more than 30minutes.

I have seen the reviews of Rehlat after the incidence happened to me that they are misleading and double charge the card. So this means that they are always doing this thing.

Until now, I'm not getting my refund coz Rehlat insist that ticket is non refundable. In the first place, they are the one put you in trouble for double charged my card and issuing an invalid ticket.

The experience I had with Rehlat is worst you can imagine and I just cannot believe that they can repeatedly do this kind of services .

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The support team of Rehlat contacted my mobile no so make sure that you will provide a contact no that can easily reached to sort out the issue.

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1:46 pm EDT
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Rehlat booking flight

I have noticed when am looking at my online statement that Rehlat have overcharged me, and multiples charge me for the same booking, I am ready
suffering from the unjustified, unethical conduct of violating the all regulation addition to violating my human right and humiliate me as a human being and as a potential customer for Rehlat.
I have been calling 5-10 daily to fix the initial issue
I had to spend numerous hours calling different offices in different locations.
I had to spend numerous hours writing emails to different concern parties
I have taken off work to deal with this indecent
I was Humiliated Embarrassment and my human rights were Violated.
I was deceived by the irresponsible Team.

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Update by Mahmoud1963
Apr 10, 2019 2:34 pm EDT

Delight Team,
your delight promises never came true, the artificial sweet talk did not refund my money, I am still suffering it has been now over 3 weeks now. but this what is rehlat all about. Making travel is nightmare experience.

Update by Mahmoud1963
Mar 29, 2019 8:41 am EDT

sweet talking  and apologies not going to slove the issue.  need Relat to fix its mistakes today it has been 11days now and you guys have the same story.

enough is enough 

Update by Mahmoud1963
Mar 28, 2019 10:33 am EDT

Customer Delight Team.
Instead of sweet talking to customers you should check out the bad reviews of Rehlat and suggest to your manager to close up this business, Travel industry required professionally qualified employees in addition to honest management, for sure rehlat does have nither one.
Rehlat multiples charge me for the same booking
I have been calling 5-10 daily to fix the initial issue
I had to spend numerous hours calling different offices in different locations.
I had to spend numerous hours writing emails to different concern parties
I have taken off work to deal with this indecent
I was Humiliated Embarrassment and my human rights were Violated.
I was deceived by Rehlat and its employees

Update by Mahmoud1963
Mar 28, 2019 10:22 am EDT

Customer Delight Team.
Instead of sweet talking to customers you should check out the bad reviews of Rehlat and suggest to your manager to close up this business, Travel industry required professionally qualified employees in addition to honest management, for sure rehlat does have either one

Update by Mahmoud1963
Mar 28, 2019 4:59 am EDT

only promises never come true

Update by Mahmoud1963
Mar 28, 2019 4:58 am EDT

I don't think this your company attitude. no one is replying to the emails, only auto generated replies and no follow up.
The customer service only taking message and can't help with any thing. rehlat should not be in business .

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1:24 am EST
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Rehlat ticket booking

The worst company with worst customer service. I booked the ticket. They charge me for the money and than they tell me the seats are not available. My sister is supposed to come in 10 days time and I canmt wait 5 working days for refund. I asked them for the new ticket, the representative told me that we will send you by email the ticket, if you agree just say I agree and than we will do the rest.
I received the ticket, I tried to book it and it says to me I should pay again. Can you believe it. Once I replied to them I agree their response we can't do a fresh booking. This is not a fresh booking. This is my same booking just you cancelled. And the worst part. They sent me the same airline which they told me the seats are not available.
What a Scam. You try to reach their landline number and nobody responds for 30 minutes.
Shame on you

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6:40 am EST
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Rehlat ticket

I booked a ticket from Rehlat in October. The return ticket is scheduled for 23rd February 2019 from Jet Airways. I came to know that the flight for that day has been cancelled, so I contacted them and informed them regarding the same and asked them to cancel my ticket. They said the ticket isn't refundable, but on the ticket it's written refundable. I said even if it is non refundable, I need to get another ticket since the flight has been cancelled.

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9:57 pm EST
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Rehlat airline ticket

I wish I saw the reviews before booking a ticket with Rehlat, basically I booked an online ticket, they took the money streight away feom the account. Than I got this "e ticket" from Rehlat saying the booking is confirmed. But in reality it was not, I called emirates to confirm the ticket and they told me that the ticket is not yet booked. The next day i received a message from Rehlat saying your ticket booking has been failed and we have received the money. I called the customer service and they are saying please wait our team will send you the ticket as soon as possible. I am really concerned about this I need to travel but these thieves have taken the money and not booked the ticket. Horrible experience never use them, they are a bunch of crooks.

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1:39 am EST
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Rehlat the worst experience with rehlat

Flight Ticket Booking ID: 862652
Email: mdzubair.[protected]@gmail.com

Now I'm not at all amazed to see such negative reviews about REHLAT. Each and every bad review about REHLAT seems to be 100% genuine to me after my own bad experience with them.

I made the flight booking on their Mobile App yesterday, the money got instantly debited from my account, I also received email from REHLAT confirming my booking. But to be sure, I called the Airline n they reported that they don't see the booking and advised me to contact REHLAT. I called REHLAT back and they assured since the money is debited from my account already they would speak to Airline and get the ticket booked and confirmed, they requested few hours time to do the nerdful. Next day to my surprise, I received an email from them that the payment didn't go through and the amount has been reversed to my bank, & due to which the ticket can't be booked by them. Then I called the bank, bank said the payment is blocked/hold by rehlat and they can't release it until they receive approval from rehlat. I called Rehlat again, they say it's not blocked/hold by them. I spoke to bank again, then my bank asked me to advice Rehlat to send an email to the bank confirming that the booking has not gone through and they authorize to release the payment which shows block from Rehlat's end.

So I called and spoke to many different agents at Rehlat's customer care and they all were just advising me to contact bank and few were advising me to wait for 15 working days and few for 30 days without understanding the issue and reason for the call; but all they had to do is send one simple email so that my bank could revert that amount into my account.

I have spoken to a lot of them from their customer care, sent many emails, posted on their Facebook page, messaged them on Messenger, & I'm trying to post wherever possible so that I get the proper resolution to the issue.

Regards,
Zubair

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Update by Zubair112233
Jan 13, 2019 2:02 am EST

It's just one email that I need you to send to my bank so that I get my own money back.

Kindly send email to the bank and keep me in "cc" as well so that I know what is sent to the bank. And in yur email clearly mention that the booking is cancelled and you authorize them to release the hold and revert the money to my account. And please don't forget to include the payment reference details for the bank to know which payment are you referring to.

Just one email Rehlat, go ahead and save me from misery.

Resolved

They take spontaneous action and sent an email to my bank asking to release hold and revert money. No more hard feelings, I got my money back and learnt my lesson. So I'm off to a Merchant to get my flight ticket booked. Thanks anyways for all your help Rehlat.

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2:51 am EST
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Rehlat ticket cancellation (1763127933442)

I have booked returned ticket for my parents from dubai to india. unfortunately they are sick and need medical attention. So I have decided to re-schedule the flight ticket and I tried to contact them on these numbers 042431343 / 042944633 but nobody is responding the call. I even sent them email to help@rehlat.com, I got a response that my query is created and provided some reference number. After then I didn't get any response. Now my parents took another flight for the emergencies. Now I spend extra money for this. I need to cancel the ticket which is booked in rehlat. This is my booking ID 859164 and Ticket ID [protected]. Guyz my kind request do not go with rehlat for any kind booking otherwise you will face such issues like this.

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My complaint was resolved. Rehlat Customer support team has contacted me and they provided some alternative way for using this ticket for future travel and offered 100 AED as karam cash. Thanks to rehlat team and complaint board for sorting out my issues.

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12:49 am EST
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Rehlat transactions were made by rehlat without my information.

Dear Rehlat,

The amount of 560AED was debited from my credit Card three times in a day through Rehlat without my consent.
The Authorization code for this transaction are 000834, 000835, 000836, all this three transactions were made without my information on 22nd Dec 2018.
Inspite of calling on the UAE No. given in website of Rehlat, no one is receiving the call.

Kindly resolve the issue & reverse my money back.

Regards,
Yogesh S. Bondre.
[protected]@gmail.com

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Darwin Dela Paz
, QA
Apr 14, 2019 12:06 pm EDT

Dear Rehlat,

My credit card was deducted SAR 369.09 from Rehlat International (merchant name) with authorisation ID no. 090746, without my knowledge and consent.
Please resolve the issue and reverse the money back.

Regards,

Darwin Dela Paz

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11:49 am EST
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Rehlat why my return ticket is cancelled

I booked a ticket from Egypt cairo to New Delhi India on the 19th of November, I missed the flight for some reason and the airport teller told me that my return ticket is automatically canceled too, so Plz I want to activate my return ticket urgently just advise me what I should do and I will proceed as I'm in India now and I'm on budget has no extra money to book a new whole ticked, waiting ur reply urgently

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Marwa El Daly
, US
Dec 18, 2018 4:15 am EST

The case is solved by the wonderful Candida! thank you so much for ur patient and professionalism.

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2:11 am EST
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Rehlat online ticket

On 08.11.2018 I made a booking and at the time of entering credit card number, the amount shown was 6687.37 EGP but I got a message from the bank that they deducted 6, 978.51 EGP. Then they sent me an email saying that my ticket is pending confirmation from the airlines, but an hour later they said that I have to pay an extra of 300 AED to complete my booking so I decided to cancel the booking due to the price difference and asked for refund and until 22.11.2018 they did not process the refund and after several emails they confirmed the refund by 22.11.2018 but until today 03.12.2018 the amount never arrived in my account. And I sent several emails and got nothing from them. They are thieves never book with them.

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Rehlat Customer Reviews Overview

Rehlat is a well-known online travel agency headquartered in Kuwait, providing a wide range of travel services across the Middle East. Rehlat reviews often highlight the company's extensive flight and hotel booking services, innovative features, and dedicated customer service, painting a generally positive picture of its operations.
The compliments for Rehlat's extensive array of flying alternatives are a recurrent motif in the reviews. Customers value the platform's large network of airline alliances since it gives them access to a huge selection of routes and itineraries. Rehlat's booking platform's user-friendly layout is routinely praised for making the search and booking procedure straightforward and convenient.
The hotel reservation service offered by Rehlat also earns a lot of favorable reviews. For many clients, having access to a large variety of lodging options internationally is a significant advantage. Rehlat's platform offers solutions to suit varied travel needs and budgets, whether it be an opulent resort or a cheap hostel.
Furthermore, many users love the "Rehlat eWallet" option. Customers love the added value this cutting-edge digital wallet provides by allowing them to accrue and redeem points for travel reservations. For frequent travelers, the chance to earn incentives with every reservation improves the whole experience.
Rehlat's commitment to offering competitive pricing and frequent promotions is another aspect often highlighted in positive reviews. Customers value the affordability of the services, and the Price Lock feature, which allows customers to secure a fare and pay the rest later, is lauded for its convenience and flexibility.
Lastly, many reviews commend Rehlat's customer service. Despite some criticisms, there is substantial feedback applauding the customer support team's efforts to provide timely and effective assistance. The 24/7 availability of support enhances customer confidence and satisfaction with the platform.
In conclusion, Rehlat reviews underline the company's strengths as an online travel agency. With its wide range of flight and hotel options, user-friendly platform, innovative features, and dedicated customer service, Rehlat continues to make a positive impression on its customers. It remains a reliable choice for travelers in the Middle East and beyond seeking a comprehensive and convenient travel booking solution.

Rehlat In-depth Review

Website Design and User Experience: The website design of Rehlat is clean and modern, making it easy to navigate and find the information you need. The user experience is smooth and intuitive, with a well-organized layout and clear instructions.

Booking Process and Ease of Use: The booking process on Rehlat is straightforward and user-friendly. The search function is efficient, allowing you to easily filter and compare different travel options. The step-by-step booking process is simple to follow, and the website provides clear instructions and prompts throughout.

Range of Travel Options: Rehlat offers a wide range of travel options, including flights, hotels, and car rentals. They have partnerships with numerous airlines and hotel chains, ensuring that users have access to a diverse selection of choices.

Pricing and Deals: Rehlat provides competitive pricing and often offers great deals and discounts. Their search results display a range of prices, allowing users to easily compare and choose the best option for their budget. They also have a price alert feature that notifies users when prices drop for their desired travel dates.

Customer Service and Support: Rehlat's customer service is responsive and helpful. They offer multiple channels for customer support, including phone, email, and live chat. Their support team is knowledgeable and strives to resolve any issues or concerns promptly.

Transparency and Trustworthiness: Rehlat is transparent in their pricing and policies. They provide detailed information about fees, cancellation policies, and baggage allowances. They also have a secure payment system, ensuring the safety of users' personal and financial information.

Mobile App Experience: Rehlat's mobile app is user-friendly and provides a seamless booking experience on the go. The app is well-designed, with a clean layout and intuitive navigation. It allows users to easily search for and book travel options, as well as manage their bookings and access support.

Loyalty Program and Rewards: Rehlat offers a loyalty program that rewards users with points for their bookings. These points can be redeemed for discounts on future bookings, making it a valuable program for frequent travelers.

Additional Services and Features: In addition to flights, hotels, and car rentals, Rehlat offers additional services such as travel insurance and airport transfers. They also provide useful features like a currency converter and weather information for your destination.

Overall User Satisfaction and Recommendation: Overall, Rehlat provides a positive user experience with its user-friendly website, competitive pricing, and responsive customer service. The range of travel options and additional services offered make it a convenient one-stop platform for all your travel needs. I would highly recommend Rehlat to fellow travelers.

How to file a complaint about Rehlat?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: Craft a concise title for your complaint that encapsulates the core issue you have encountered with Rehlat. This title should be clear and to the point, allowing readers to understand the nature of your complaint immediately.

4. Detailing the experience: In the complaint description, provide a thorough account of your experience with Rehlat. Mention specific areas such as customer service, booking process, flight cancellations or delays, refund issues, or any discrepancies in charges. Include details of any transactions you had with the company, clearly stating dates, amounts, and services involved. Describe the issue in detail, including any steps you took to resolve the problem and how Rehlat responded to your concerns. Share how this issue has personally affected you, such as causing financial loss, stress, or inconvenience.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, email correspondence, or screenshots. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Rehlat. In the 'Desired Outcome' field, clearly state what resolution you are seeking from the company, whether it is a refund, compensation, or another form of resolution.

7. Review before submission: Carefully review your complaint to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct and relevant to your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Rehlat or other users to further your case and seek resolution.

Frequently asked questions (FAQ) about Rehlat

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Is Rehlat a legitimate travel booking website?

Rehlat is a legitimate online travel agency based in the Middle East, offering flight and hotel bookings for customers worldwide.

How long has Rehlat been in operation?

Rehlat was founded in 2015 and has since been providing travel services to customers in the Middle East and beyond.

Is Rehlat accredited by any reputable travel organizations?

Rehlat is accredited by the International Air Transport Association (IATA), a global organization that sets industry standards for air travel.

Are there customer reviews available for Rehlat?

Customer reviews for Rehlat can be found on their website, as well as on independent review websites such as Trustpilot and TripAdvisor.

Does Rehlat offer a best price guarantee?

Rehlat offers a "Best Price Guarantee" on flights and hotel bookings, promising to match or beat lower prices found elsewhere.

How does Rehlat's pricing compare to other online travel agencies?

Rehlat's pricing is competitive within the industry, offering affordable rates on flights and hotels.

Are there any hidden fees when booking with Rehlat?

Rehlat is transparent about their fees, which are generally included in the quoted price. However, it's always a good idea to review the terms and conditions of any booking to understand potential fees.

What kind of customer support does Rehlat offer?

Rehlat offers customer support through phone, email, and live chat, providing assistance for booking and travel-related inquiries.

How does Rehlat ensure the quality of their flight and hotel offerings?

Rehlat works with reputable airlines and hotels to ensure high-quality travel experiences for their customers.

Is my personal information safe when booking with Rehlat?

Rehlat takes customer privacy seriously and uses secure technology to protect your personal information during the booking process.

Can I make changes or cancel my booking with Rehlat?

Yes, you can make changes or cancel your booking, but fees and restrictions may apply depending on the specific airline or hotel's policies.

Does Rehlat offer travel insurance?

Rehlat offers travel insurance options through third-party providers to help protect your trip investment and provide coverage for unforeseen circumstances.

Are there any membership or loyalty programs with Rehlat?

Yes, Rehlat offers the Karam Rewards program, which allows customers to earn points on bookings that can be redeemed for future travel.

Can I book last-minute travel deals with Rehlat?

Yes, Rehlat offers last-minute travel deals on flights and hotels, depending on availability.

Are there any promotions or discounts available through Rehlat?

Rehlat frequently offers promotions and discounts on flights and hotels, which can be found on their website or through their social media channels.

Can I book international travel through Rehlat?

Yes, Rehlat offers international flight and hotel bookings to destinations worldwide.

Does Rehlat offer accessible travel options for people with disabilities?

Rehlat provides options for travelers with disabilities, but it's important to communicate your specific needs with customer support or directly with the airline or hotel.

Can I book flights, hotels, and other travel services separately through Rehlat?

Yes, Rehlat offers individual travel services such as flights and hotels, in addition to their combined booking options.

Can I book group travel or special events through Rehlat?

Rehlat can help with group travel bookings, but it's recommended to contact their customer support team for assistance with larger groups or special events.

How can I contact Rehlat if I have additional questions or concerns?

You can contact Rehlat through their website's contact form, by phone, or by using their live chat feature for personalized assistance with your travel-related inquiries.

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Rehlat contacts

Phone numbers

+965 22 063 052 +20 224 134 504 More phone numbers

Website

www.rehlat.com

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