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[Resolved] Rehlat Online Services / money has been taken more than what in the ticket reservation

5 Egypt Review updated:

Hello,

I'm very sad from what happend when i booked a flight with ID 192573 from cairo to stuttgart with cost=4940 EGP and i received an email with confirmation about the flight reservation with the previous mentioned amount of money but i shocked when i saw that you reducted 5127 EGP from my account and you can see the attached image from my account!!

Could i open an issue with this case?

Rehlat Online Services

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Updated by sherif diaa, Feb 24, 2017

    Hello,

    I'm very sad from what happend when i booked a flight with ID 192573 from cairo to stuttgart with cost=4940 EGP and it is indicated in the followin link:
    https://www.rehlat.com.sa/en/flights/finalticket?recloc=tHi9JuoT6duHnyaFxCNDJA2&utm_nooverride=1#

    but i shocked when i saw that you reducted 5127 EGP from my account and you can see the attached image from my account!!

    Could i open an issue with this case?

    money has been taken more than what in the ticket reservation
  • Rehlat Online Services Customer Care's Response, Feb 28, 2017

    Dear ISMAIL,

    Good Day!

    The day you booked your ticket with us the currency exchange 1 AED = 4.302 EGP (http://www.xe.com/currencycharts/?from=EGP&to=AED&view=1M) and hence you were charged EGP 4940.50 and the remaining amount is the bank Transaction fee.

    I have tried calling you several times but your number doesn’t connect.

    Please check with your bank and confirm, for anything else you can still feel free to contact me .

    Thank You.

    Regards,
    Customer Delight Team

Sh
Feb 24, 2017
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Comments

  • Sh
      22nd of Nov, 2018

    I made a booking and at the time of entering credit card number, the amount shown was 4951 but i got a message from the bank debited 5248.02. Immediately i called rehlat and the lady was claiming thisi is impossible and instructed to send an email. Luckily i took a screenshot prior payment. After sending the email, i got an immediate response saying my booking has cancelled and will get a refund in 5-6 working days. Where in my email i asked refund for only additional unauthorized charges. Now i have to wait until i get back my money to book another ticket :( spoiled my plans. Even now their website shows the price is 4951 AED.

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