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[Resolved] Rehlat Online Services / airline ticket

5 United Arab Emirates

I wish I saw the reviews before booking a ticket with Rehlat, basically I booked an online ticket, they took the money streight away feom the account. Than I got this "e ticket" from Rehlat saying the booking is confirmed. But in reality it was not, I called emirates to confirm the ticket and they told me that the ticket is not yet booked. The next day i received a message from Rehlat saying your ticket booking has been failed and we have received the money. I called the customer service and they are saying please wait our team will send you the ticket as soon as possible. I am really concerned about this I need to travel but these thieves have taken the money and not booked the ticket. Horrible experience never use them, they are a bunch of crooks.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Rehlat Online Services Customer Care's Response, Jan 23, 2019

    Dear Esteemed Customer,

    We terribly regret the inconvenience caused.

    Please share your booking details ( Booking ID and registered email address, both) so that I may check the issue on priority and try to resolve as soon as possible.

    We appreciate your business with us and thank you for your patience.

    Regards,
    Customer Delight Team
    Rehlat

Mu
Jan 22, 2019

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