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4.2 1037 Reviews

Regus Complaints Summary

507 Resolved
210 Unresolved
Our verdict: You can expect a very good level of service from Regus. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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4:57 pm EDT
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Regus anyone - regus auto review sucks - did anyone take this to court

I have been in contact with Regus for the last few months. They have resolved my issue. I sent an email requesting that my service to terminated. The office stated that I went into "Auto Renew". Really! I sent them an email well in advance. I did NOT even know that there was an auto-renew policy. It was fate that I canceled when I did. However, Regus is still forcing me to pay. They just sent my Company to Collections; while I still have a monthly service with them. Wow! I like the service, great staff buy the policies SUCK! Does anyone have a number where I can get HELP?

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1:02 pm EDT
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Regus automatic renewal of lease

I'm very disappointed with Regus Automatic Renewal of Lease.

My current lease will be expired on 7/31. I got an email saying the last day to stop renew the next year's agreement is 5/1. I missed the date but went to the office site on 5/2 trying to cancel the automatic renewal of lease. Of course, a lady at the front desk declined my cancellation request. Surprisingly, she was very rude and seemed angry at me (although I think I'm the side who has been unfairly treated). I simply asked her to explain the terms and asked if I can cancel or terminate the renewal lease, she stood up and answered "you missed the date for the last notification so you cannot cancel it. You must pay the rent until 7/31/2019. You can try contacting the manager or the corporation but nothing you can do to cancel it", then she interrupted the conversation and started talking on a phone. I called the manager right away, and he promised to work on the case. Now a week after that, I've heard nothing from the manager. I sent follow-up emails but no respond at all. I tried to call the manager on his cellphone but he didn't even pick up the phone.

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Update by Chris Yao
May 09, 2018 9:20 am EDT

You mentioned "Once your agreement has renewed, we will confirm it but if anything isn’t to your satisfaction we will still offer additional options if we hear from you quickly after the event."

I've contacted both the local office and the customer service, they told me there is no other options, once the agreement has been renewed, the only option is to complete the whole term. There is even no early termination policy.

I understand why people say it sucks:

+ only email notification
+ 90-day notice to stop automatic renewal
+ auto renewal with increased price
+ no cancellation policy
+ no early termination policy
+ no downgrade option
+ no returned calls from the manager
------------------------------------------------------------
= a loophole Regus manipulated to steal every penny from the consumer

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12:48 pm EDT
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Regus face with victim made by regus as medizane a.s.- inc.

Dear Sir/Madam,

We would like to inform you on our disappointments with Regus company management in Turkey, after having worked for many years.

We have been a customer of Regus as Medizane A.S. - Inc. (Since our company was just start up) company and we used to have an ongoing relationship with Regus until this nasty experience.

Due to a wrong legal issue (that will be approved after our open court will finalize), the management of Regus took a decision to shut down all of our operations without providing us any information, notice or any comminication.

Our company telephones (the assigned numbers to our company by Regus) have not been answered and most importantly no information message have been delivered to our customers. We understood this issue after our customer complain about us through Instagram regarding our phones are not reachable.

As our business is mainly pursued by customer relationships, there has been a significant commercial loss on our companies financials and prestige.

Even, we tried to reach the management of Regus, it has not been possible for us to reach Mr. Ihsan Erol as the manager of Regus Turkey. As a feedback, we had also some bad experiences in the past with Mr. Ihsan Erol while trying to upgrade our Regus package and rejected to sign it (the contract conditions was completely different than we had agreed on words.).

We believe that there is an enormous mismanagement that contradicted with Regus International customer based approach worldwide.
In addition to that, every customer has a solid right to reach out to management and to discuss every possible solutions.

Unfortunately, this has not been provided to our company and this is not in line with the Professional approach of Regus International.

Especially for an office solutions company as Regus, it is very suprising to face with a lack of comminication as that should be its priority profession.

Considering our longterm relationship, we wanted to inform International management on this mismanagement issue.

Please be informed that we were one of the most important Regus Turkey customers and also supporters for encouraging all start up companies and searching outsource solutions companies in our environment to begin with Regus. With the personal approaches and the ethical understanding of current management of Regus Turkey; it seems to be opposite, from now on. We will be searching for compensation of our losses and try to explain in every field our victim made by Regus.

Looking forward to understanding international Regus ethical approach and vision regarding the issue above.

With our best regards.

Medizane A.S. - Inc. CEO

Can iMiR

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2:19 am EDT
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Regus unethical behaviour

All I did was to ask a general enquiry via email and I received 10 missed calls within an hour on the first day and another 12 the following day. I had to blacklist thr number on my phone.
Is Regus that desperate?
I went about to do business with another company because it was totally annoying to be called 10 times in an hour like I owe them something.

Date of incident:26/04/2018
Country : Singapore

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12:17 pm EDT
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Regus force tenant to pay for a wrong invoice

Yancoal Canada has notified to terminate the lease agreement one month earlier, but Regus still sent me a wrong invoice including one more month rental fee. I had talked to Regus and sent emails several times, but Regus refused to modify it, meanwhile force me to make a payment now and threatened to charge the late payment fee.
Our financial department never accepts a wrong invoice and make a payment.
I never found a company like Regus in Canada who refuses to modify the wrong invoice and still force the tenant to make a payment ignoring my several times of request.

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7:57 am EDT
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Regus lack of communication and abusive contract

April 12th 2018 - I've signed a contract for 1 year with Regus Canada, this contract will finish late april, at the begining of the month I've tried to see in the website how to finalize the contract, I clicked on the button but received an e-mail that I should send an e-mail 3 months before my contract finish (how I will know that!?), they told me, they sent an e-mail that I never got. How it's possible, the put this small detail in the middle of the contract, they don't the contract with you and know they want to charge me 12 months for a place that I will not use, it's make no sense at all.

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Update by CiceroCarvalho
Apr 24, 2018 8:18 am EDT

Hi, I've sent yesterday an e-mail to customer.service@regus.com with all our informations and I'm waiting the response. On the other hand, I received an e-mail from the local team saying that even I didn't know about this clause about renewing or even I didn't receive any e-mail, I'll be forced to stay with regus for another year, I don't want this and at the end of day, I'll pay for another 12 months without using the service, on my point of view it's not fair and make no sense, it's sound dishonest and I don't believe that regus is a dishonest company that will force someone to continue to pay for a service that you will not provide. Thank you for your support, and I just want to be free from regus.

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10:45 am EDT
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Regus high pressure sales

I made a general inquiry of Regus and now they phone me at all times of day and night and 'associates' email me constantly. I have asked to be removed from their database, but they just keep coming. Someone called me today and didn't listen to anything I said then cut me off in mid sentence. This call was followed by another email and yet another call. How the hell do I remove myself from their contact list? I think they should be shut down and sued for harrassment.

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8:38 am EDT
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Regus unfair terms and conditions

I have very bad experience with Regus, they cheekily insert 3 months renewal clause in their termination, now I have to just pay 3 months without using it. I signed up for monthly renewals but not 3 monthly. This is kind of imposed on me without my notice.

All I have been asking regus is that stick to the terms and conditions that are explained to me when I was signing up.

How can they change renewal terms without my authorisation?

Regus sucks. I am from Milton Keynes, UK

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9:36 am EDT
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Regus virtual office

I bought a subscription with Regus which was active from 1st of November 2017; The subscription amounted to INR 4, 118 per month, and I also paid a one-time retainer/deposit of INR 3, 490 which is refundable. The subscriptions include access to their lounge area and the internet facility at their Sector V center, Kolkata; The subscription also included access to their day office for two days per month which could be booked through their online app; I was never able to book that through their app which was an error at their end as the app didn't have an option to do so. I missed one crucial detail before buying this subscription that their center allows lounge access from 7 am to 6 pm, and I have a need mostly during evening time, so the subscription is of no value to me. I decided to use the location one day which was the first day of me using the bought subscription; I went to use their offerings, but couldn't enter the building as the parking was full so decided against it and went to a coffee shop instead. I also felt disappointed with their approach and service; they contacted me so many times before me buying their subscription and didn't even care to give a welcome call or something where they educate me about how I can use the offerings. The only thing they bothered about was me buying a monthly subscription and linking a credit card for auto-debit payments; I am glad now that I haven't linked my card to their website then.

In reference to the above-stated issues, I decided to cancel the subscription on 30th of November, 2017 which was the 30th day of my subscription activation date. I didn't use their offerings for even a single day and found their offerings useless. Here's the email I sent for the cancellation of the subscription with them.

"I purchased the subscription last month and it was active from 1st of November but unfortunately I never ever stepped there to use the facility even for one single day; I guess the working hours is a big constraint on back of my mind and me being an IT guy, we prefer working after 6 pm. Please cancel my subscription and let me know what I need to do about it. This was a bad purchase where I got 0 value in return."

They replied with the following two emails:
First one,

"We regret to inform that the request for termination of contract was not accepted as mid-term cancellations are not permitted ( refer to 1.4 CANCELLATION Clause in Terms and Conditions of your agreement with Regus). However be rest assured no further bills will generate on your account but the Outstanding bills needs to be cleared.

A total outstanding of INR 8, 237 is pending on your account. (pls refer to SOA and Invoices due attached herewith)

Net payable amount post deduction of Retainer Amount (INR 3, 490) is

INR 4, 747.

Below is your final O/s summary : (invoices attached for ref.)

Total O/s = INR 8, 237
(-) Retainer held = INR 3, 490
Total Net O/s = INR 4, 747
Net Total o/s payable = INR 4, 747

Sincerely request you to pay the net o/s charges of 4, 747 INR to avoid reporting to collections
We have forwarded your request for termination as per your tentative date 28th February 18."

Second one (I think this one is from collection),

"Dear Sir/Madam,

We repeatedly attempted to contact you but we were unable to reach you.
This is to confirm that You are in breach of its agreement with Regus and currently owes an outstanding balance of INR 45, 300.40.
We have initiated legal proceedings in respect of your breach of agreement and will report your total outstanding balance to a credit bureau if you do not get in touch with us without delay.
Invoice/Detail Amount
Unpaid invoices INR 8, 236.60
Unbilled used services INR 0.00
Remaining agreement value
Oct 2018 INR 37, 063.80
Total INR 45, 300.40

The funny part is that in the first email Regus employee wrote; Pay this invoice and we are good, and you will receive your retainer deposit in return. But in the second email they asked to pay for the future months as well which means "You don't use and not allowed to cancel, but need to keep on paying us."

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7:27 pm EDT
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Regus unauthorized credit card charges

My credit card has been direct debited for the amount of $2, 973.13 on the 27th march without authorization. I have expressed interest in renting a office for the temporary period of july to september for this year. However no authorization was given to take out money so early. I would like to request a refund asap as this has left a bad taste in my mouth in dealing with such a large corporation. My name is mohamad zreika and email address is [protected]@hotmail.com

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5:16 am EDT
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Regus wrong bill and paid amount is requested again

This is Regus Turkey /Bursa
wrong bill again, again..., paid amount is requested again,
inconclusive complaint, disinterest of managers
I e-mailed again and again and repeatedly called
Turkey General Manager, Turkey Bursa City Manager...
Regus Turkey is no solution
they are just watching the problem

turkey director do nothing
mail ? no answer
phone ? no answer

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3:35 am EDT
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Regus service/ cut throat

Greetings!

You have been constantly terminating my line and also charging me for it!

Also I understand you have been sending me reminders but the bank transaction is not succesfull.
Attachment above proves it.

We needed you service is because we are based far away and cant come over frequently. The best way of paying is via online and we are unable to do so with the account details given. Kindly try yourself.

Also charging me during the time you have terminated the line? Is that justifiable?
Is this the service you provide or cheap trade of making easy money?

Very disappointed with your service. Looks like you guys are waiting to terminate the line and charge us for that too!

Annoyed by,

Jonathan Lawrence
MCSB

On Thursday, March 22, 2018, 2:20:29 PM GMT+8, Klang BBTOne wrote:

Dear Mr Jonathan Larans,

Greetings from Regus BBT One, Klang!

As per spoken, your service has been terminated.

Herewith, attached outstanding invoices for your reference.

Please take a moment to settle your outstanding payment to reinstate back your account.

If you have made a payment recently, please disregard this message and accept our apologies.

The table below shows your account status as of today. It can take us a few days to apply payments to the correct account and so if you have paid recently it may now show a zero balance below. If this is the case we apologise for any inconvenience.

Invoice Number

Due Date

Amount Due

3886/1276

25/02/2018

MYR284.41

3886/1345 25/03/2018
MYR340.99

Please provide your invoice number as a payee reference on all payments made so we can allocate the funds to your account as soon as possible.

Payment method: We accept Credit Card, Cheque, Cash Deposit or Bank Transfer to our HSBC account, details as follows:-

Account Name: REGUS MANAGEMENT MALAYSIA SDN BHD

Account Number: [protected]

Swift/Bank Code: HBMBMYKL

Bank Details: HSBC Bank Malaysia Berhad

Should you need further assistance or clarification, please feel free to contact us.

Thank you and regards,

Nadia Sabidin
Community Associate

Regus

3000 locations, 900 cities, 120 countries

A-9-1, 9th Floor, South Tower (Tower A)

BBT One The Towers

Lebuh Batu Nilam 1
Bandar Bukit Tinggi

41200 Klang
Selangor

MALAYSIA

E Klang. [protected]@regus.com

T +[protected]

F +[protected]

Connect with Regus

Facebook: https://www.facebook.com/regus.workyourway

Linkedin: https://www.linkedin.com/company/regus
You Tube: https://www.youtube.com/user/Regus/featured
Instagram: https://www.instagram.com/regusglobal

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Dan Singh
, MY
Sep 14, 2018 10:32 pm EDT
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Again, this is so called the professional and intelligence company.

Retain our payment and the refund willtake 60+ day sand want us out immediately, what a shame

My reply to them:

Regus global which prides itself in promoting the brightest talents but unfortunately when your handle this issues yet the first question I would like to asks when we raise this issues to your if this is the correct manner handle by your so called intelligence talents which they promises to granted us the access till 18th for handover but denied and ignored our request and right again?

And yet If this problem the replies is, “have you tried turning your computers/ network off and on?”

“Sorry You have no agreement with us..”

Waiting for Regus Global’s responses and positive solutions. If not, I shall move out all my business with Regus Global immediately and forever.

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Dan Singh
, MY
Sep 10, 2018 1:21 am EDT
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I will definitely bring this matter to local authority.

They are smart to use provider in their agreement to avoid some law and regulation in Malaysia.

But, there is a law or code of conduct for someone like them who simply misselling and breach the agreement.

Regus
Regus
Chertsey, England, Surrey, GB
Sep 11, 2018 3:17 am EDT
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Replying to comment of Dan Singh

Dear Dan,
We are sorry to read your feedback. Transparency is key to us and we work hard to ensure full clarity on everything that we do.
You have an Account Helpdesk at your disposal, to escalate any kind of concern. Can you please email them at account.helpdesk@regus.com (with your company name/ID, as stated on your Regus invoice)? They will be happy to assist you, clarify or sort out any pending concern. We would have asked them to contact you but haven’t been able to identify your account.
Thank you; we look forward to receiving more information.
NB: Please note that you can review your agreement, invoices, check and amend your services at any time through your online account (www.myregus.com).

D
D
Dan Singh
, MY
Sep 11, 2018 3:39 am EDT
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Replying to comment of Regus

Dear sir/ madam

Your account Helpdesk had successfully contacted me and they are investigating the issues. Thanks and have a nice day

D
D
Dan Singh
, MY
Sep 10, 2018 1:13 am EDT
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Very poor services, irresponsible, unprofessional and totally incompetency of the staffs in the center. the area manager and community manager are rude and can't even handle some small issues. Not only they attend to client's enquiry but making all the excuses to cover each other. They will use some low tactic like threaten to suspend account, occur more charges, penalty to threaten you to avoid all the issues. Before you sign up they will promise all kind of value added services, once the payment is clear even before the date of the started date of agreement, they already broke the promises and hold your obligation for 12 months agreement. What a shame.

Over my 20+ years as the professional entrepreneur, I never encounter such horrible experiences.

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4:55 am EDT
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Regus retainer deposit

We have vacated the office in Tapasya Corp Height - Regus sector 126 noida, india on 31st December 2017. The agreement was between Teklink Enterprises Private Limited & Noida Tapasya Corporate Heights. Retainer deposit amount was 55, 350 INR. But it has been around 2.5 months and despite of several reminder we are still waiting for our deposit.Start date of agreement 1st oct 2017 end date of agreement 31st dec 2017. Agreement date 27th sept 2017.

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7:33 am EDT
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Regus charged me twice for one month

Hi
Im a Customer at Regus, I paid money for a cabin space at Regus and the payment was complete on march 6th but yesterday an additional amount was deducted from my credit card. You guys are not supposed to deduct any amount without my authorisation, so I request you to refund my amount back to me asap even one month time period is not complete how can you deduct the amount from my card?

Contact - [protected]

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Regus my office I have rented from regus

I signed a contract with Regis to start on 12th of February, before starting I tried to contact enjoy work to advertise with them for my business ( qizone physiotherapy) they ignored many attempts I have mad, after a long time I managed to get my voice heard and got a meeting with the person in charge 2 month after initial contact, only to inform me they can't advertise to me as there is another physiotherapist already providing this service!, discrimination.
I was in constant contact during that time with the other department in Regis and provided them with all info and communication.
I also let them know I couldn't start on 12th of February as planed and would like it postponed, I didn't get reply, and assumed its been dealt with.
I found the financial department bombarding me with email about being late on rent...I haven't even started due to a fault that isn't mine.
Not very happy even before starting
Qizone physiotherapy
Ez

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8:30 am EST

Regus Unauthorized deduction of money

Last night at 01h40 I received this message

My bank... confirms: A transaction for R2274.30 at REGUS MANAGEMENT was processed on card 52XXXXXXXXXX11. 10/02/2018

This deduction was not authorized.

I joined Regus on 7/02/18 and paid R3781.95 at REGUS MANAGEMENT on the same card.

Your helpline is closed and will only open on Monday.

I am, understanably, upset and I am eagerly awaiting a swift resolution of this problem.

Thank you
Ida Wilson

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Regus shanghai

We are now totally exhausted trying to communicate with your Shanghai office. They have taken erratic huge amount out on our credit cards which we have not authorized.
After twenty odd e-mails asking them to clarify we get absolutely nothing coming back. This center is a complete joke. We was also getting threatening e-mail's about payment despite we on several occasion let them know that we pay monthly on credit cards.

It is now a serious issue and we have now contacted the credit card provider.
My number is [protected]

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Regus customer services

I am here to complaint about the regus office in slough town centre, united kingdom. I have been trying to contact them on the contact number for few days at different times if the days bht there is no one answering the fone calls at all, which certainly non professional!
I already have the office there since 2014 and in the contract there was no clause of paid parking. It was free parking for one in the contract. Since this month they have asked for £70 monthly for parking which is not acceptable at all.
Now i'm trying to contact them for the very reason to discuss with the manage but no one answering the fone!
It's not a one day story I have been trying to contact them everyday at different times since jan 2 but no answer!
Pathetic!
Poor customer service!

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Regus complain about jeddah regus office in saudi arabia

I have visited Jeddah Regus office few days ago for dropping my cv, they told me I have to apply in online, then I came back and some days later I have seen Regus Saudi Arabia is recruiting employees internal references, they mostly recruited some Saudi or Egyptian people and they are totally ignoring south Asian like Bangladeshi people, it's not fair judgment of an International Company, please kindly take action against Regus Saudi Arabia.

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Update by Mohammad Tariqul Islam
Jan 08, 2018 7:02 pm EST

We know that Regus is an International company and we are hoping much better recruitment system from Regus. But we have seen some racism for the south Asian in Regus Saudi Arabia. Because in that kind of International company are recruiting English speakers but we have seen Regus Saudi Arabia is recruiting Arabic Speakers, how horrible it is. We are hoping much better recruitment system in Regus Saudi Arabia and mostly English speakers.

Update by Mohammad Tariqul Islam
Dec 31, 2017 7:07 pm EST

I have visited Jeddah Regus office few days ago for dropping my cv, they told me I have to apply in online, then I came back and some days later I have seen Regus Saudi Arabia is recruiting employees internal references, they mostly recruited some Saudi or Egyptian people and they are totally ignoring south Asian like Bangladeshi people, it's not fair judgment of an International Company, please kindly take action against Regus Saudi Arabia.

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Regus long overdue of return of down payment

I am writing from a company in Hong Kong. Company name is: AAVision Technology Hong Kong Ltd. Our Regus account # is: 8282712. Our Regus office rental contract terminated on 30 Sep 2017. However, Regus has not yet returned the down payment to us although we reminded them many times.

My email address is : [protected]@aavisiontech.com. Thank you for your attention and prompt action.

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Regus Customer Reviews Overview

Regus is a global provider of flexible workspace solutions. Catering to businesses of all sizes, they offer a range of products including fully serviced offices, virtual offices, co-working spaces, and meeting rooms. Clients can benefit from the flexibility to work from anywhere, with a professional environment on demand. Regus also provides business lounges and membership programs for access to their network of locations worldwide. Their services are designed to support the needs of modern professionals and businesses seeking cost-effective and agile office solutions.

Regus In-depth Review

Business Overview

Regus is a leading provider of flexible office space solutions for businesses of all sizes. With a history spanning several decades, Regus has established itself as a trusted name in the industry. The company's mission is to provide convenient and professional workspace options that meet the evolving needs of modern businesses. Regus values innovation, collaboration, and customer satisfaction, striving to create a productive and inspiring work environment for its clients.

Office Space and Facilities

Regus offers a wide range of office space options to cater to different business requirements. From private offices for individuals or teams to co-working spaces that foster collaboration, Regus has a solution for every need. The office facilities provided by Regus are of high quality, with comfortable furniture and modern amenities. The internet connectivity is reliable and fast, ensuring uninterrupted workflow. Additionally, Regus offers well-equipped meeting rooms that can be booked as needed. The locations of Regus centers are strategically chosen for accessibility and convenience, with many situated in prime business districts.

Membership Plans and Pricing

Regus provides various membership plans to suit different budgets and preferences. Whether you need a short-term solution or a long-term commitment, Regus has flexible options. The pricing structure is transparent and offers value for money, considering the quality of the facilities and services provided. Each membership plan comes with different features and benefits, such as access to additional amenities, discounts on meeting room bookings, and networking opportunities. Potential users can compare the plans to find the one that best fits their needs.

Customer Service and Support

Regus prides itself on its responsive and helpful customer service team. Whether you have a query or need assistance, the team is readily available to provide support. Technical support is also provided to ensure smooth operations and address any IT-related issues. Regus offers a user-friendly online platform for managing bookings and accessing resources, making it convenient for members to make arrangements and utilize the available services.

Networking and Community

Regus understands the importance of networking and community building for businesses. They organize networking events and community activities to facilitate collaboration and business growth. The effectiveness of the community in fostering connections and opportunities is commendable, as reported by existing members. Testimonials and feedback from these members highlight the positive impact of the networking aspect of Regus.

Flexibility and Scalability

Regus offers flexibility in terms of office space customization, allowing businesses to create a workspace that aligns with their unique requirements. The adaptability to changing business needs is a key strength of Regus. Upgrading or downgrading membership plans is a hassle-free process, enabling businesses to scale up or down as required. Additionally, Regus provides additional services and resources to support business growth, such as virtual office solutions and access to a global network of centers.

Reputation and Trustworthiness

Regus has built a strong reputation within the industry and among its customers. With a track record spanning many years, Regus has gained extensive experience in the office space industry. The company's credibility is further demonstrated through its awards, certifications, and partnerships. These accolades reflect the trustworthiness and reliability of Regus as a business solution provider.

User Reviews and Ratings

User reviews and ratings from various sources indicate a high level of satisfaction among Regus customers. The overall sentiment is positive, with users praising the quality of the office spaces, the convenience of the locations, and the professionalism of the staff. Common themes in the reviews include the flexibility of the membership plans, the effectiveness of the networking opportunities, and the ease of managing bookings through the online platform.

Pros and Cons

Regus offers several key strengths and advantages as a business solution provider. The flexibility in terms of office space options and membership plans is highly appreciated by users. The quality of the facilities and the convenience of the locations are also major advantages. However, some users have raised concerns about the pricing, especially for certain locations. While Regus is a leader in the industry, there is room for improvement in terms of pricing competitiveness and addressing specific customer needs.

Conclusion

In conclusion, Regus is a reputable and reliable provider of flexible office space solutions. With a wide range of office spaces, convenient locations, and a strong focus on customer satisfaction, Regus is suitable for businesses of all sizes and professionals from various industries. The networking opportunities and community events add value to the overall experience. Potential users are encouraged to explore Regus further and consider it as a viable option for their workspace needs.

Closing Remarks and Call to Action

To experience the benefits of Regus and find the perfect office space for your business, visit their website at www.regus.com. Take the first step towards a productive and inspiring work environment with Regus.
How to file a complaint about Regus?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Regus. Make it specific and clear, for example, "Unjustified Billing Charges at Regus New York Office".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Regus. Mention specific key areas such as customer service, office conditions, billing disputes, contract terms, or any other relevant aspects of your interaction with the company. Include details of any transactions, clearly outlining the nature of the issue. If you have attempted to resolve the issue, describe the steps you took and the responses received from Regus. Explain how this issue has personally affected you, whether it be through time lost, financial impact, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as contracts, email correspondence, receipts, or photographs. Ensure that you do not include sensitive personal information in the documents you are uploading for your own security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Regus. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, service improvement, or an apology.

7. Review before submission: Carefully review your complaint to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and make sure that all the relevant information has been included to support your case.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or potentially from Regus itself, so it is important to stay informed about the progress of your complaint.

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Contact Regus customer service

Phone numbers

+1 (855) 400-3575 +371 67 118 333 More phone numbers

Website

www.regus.com

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