Regis Salons / The Beautiful Group Management
reviews and complaints

I took my 2 daughters (15, 10) to the pearl ridge location
The staff was very nice but
In the end our hair wasn't anything like we asked for
I needed a complete color and cut my hair was waist length
Wanted it mid back
Ended up shoulder length and color is lighter on top darker on bottom
My 15 year old wanted biolage but stylist said no so she went with a full highlight
Her hair was to her butt and asked for a trim
And ended up with it to her arm pit
She cried all night cause it took her years to grow it out. She said she even told him it was to short and he cut off like 4 more inches.
I spend over $600
I would like a refund our hair is to short to be fixed and I don't want to return to this salon.

Regis Salons does not hold their stylists accountable for their actions. They allow their stylists to pocket cash and bad mouth unhappy clients. Apparently they also caused Chemical burns to one customer who had to be taken to the Emergency room via ambulance because of the same stylist who RUINED my hair way over processed this girls hair. Contacted their customer support on Dec 19, I was supposed to receive a call back... nothing...

Worked here almost three weeks management sucked and changing the drawer from $200 short to saying she done a paid in and forgot second night 10.58 short corrected computer again and next night asked a stylist closing with me to check and if it's short at close to correct it told SDL nothing was done! If I could do submit pictures I would stylist asleep in a chair over an hour! I used to manage before all this is theft! Sorry manager and SDL not doing a good job

I was employed by the Beautiful Group, Regis for over a year. Last year, I found out I had breast cancer and I had to take a non paid medical leave to have a double mastectomy. I went back to work for 6 months and after that I was scheduled to take another medical leave for reconstruction. I went through the necessary channels and submitted the necessary paperwork with the exact dates and the doctor's letter signed. It was denied. This was a non paid medical leave due to my part time employment.
I received a letter back from them, stating something to the effect of needing exact date and more appropriate time. As I said above I sent them a letter that was signed by professional stating the exact dates and the time frame.

I have been a employee for almost a year. I was recruited by Regis when attending cosmetology school. It was a honor to be approached an offer a position to begin a career. Regis have always been known for there exceptional service with available products to support the client and the ultimate goal. The charges for the services to overcome other salons yet we are not able to provide or supply the complete service we stand for. Its becoming embarrassing to have to tell customers we have no products to supply them with. The back-bar products are limited to the point there is none to use. I am reaching out because I believe in the Regis name and have since I was young. I believe in what the name is to stand for and asking for assistance to be able to complete our jobs and give the service conclusion. We are a strong salon with amazing talent. Please allow us to grow to become the salon we are meant to be.

I'm a former employee I was basically forced to quit because of my district and regional manager. Six months ago I was planning to work the rest of my career at the Regis Salon here in LaCrosse Wisconsin. They were no longer stacking retail for 3 months and then calling and complaining to me the manager that are Combos and our sales were going down talking down to us because we couldn't sell products we didn't have. Then we stopped getting back bar supplies and I was having to personally figure out our budget go to the store pick up these items paid for out of our till all on my own time without pay. When trying to address my issues with our district manager Jill Quinn who I've learned quit since then she would just dismiss it and dismiss me finally I put in my two weeks notice because it was embarrassing to work for a salon that's empty and feels like it's failing. She called me an idiot and several more derogative names because I didn't want to work there. My children receive insurance through the county and once I quit I needed forms proving I no longer work there I had to go through several different people to get my regional manager Geri Lynn Thomas contact information and even then she refused to talk to me because not being an employee I was not her problem. I got some of the forms I needed and then she blocked all forms of communication. I went to the clinic yesterday and found out that my insurance is no longer active when I called the county to find out why they sent Geri Lynn phone calls emails several messages that she just ignored I lost my insurance my children are no longer insured because of Geri Lynn.

Over a month ago I requested from my manager the district leaders phone number, since she is not willing to help, after two weeks of asking Shannon Crawford for his information also wondering why cant i log in on the company website and express my concerns. Well Shannon finally gave me the number and he after almost 2 weeks hasnt even responded I cannot keep working every Sunday and Monday alone at least the manager can rotate with me this is not fair since the salon started opening SUN and MON its only The manager will not rotate this is not going to continue I close 3 days in a row noone else at this point i have tried to reach out since no one is able to help i will take the next step to file a complaint with the state of Texas department of equal employment.

Kisha Q. Gurley
Kisha.yourstylist.[protected]@gmail.com
[protected]

I received a retouch service at the Regis Salon on 4/19, store #02028. My hair is black and the root touch up that was done was not black. It was a brownish color that didn't match my hair color. I am extremely displeased with the outcome. Additionally, I paid $147 for the total service. The stylist charged me:
Color retouch $69
Haircut shampoo conditioner $30
Shampoo & style flat Iron (I did not request this) $13
Conditioner-Intensity (I did not request this) $13
Color-extra long (she didn't color my hair at all) $22

To charge me for items that I did not receive or request is a serious issue and quite frankly fraudulent.

I requested my roots to be touched up (poorly done) and my hair trimmed. That was it.

I need this to be rectified.

I had to leave town that weekend and I'm just getting back in town.

Please reach me at+[protected] or via email brandee.[protected]@tjrcenter.org.

Thank you in advance for your attention to this matter and I look forward to hearing from you.

I have been with The Regis Corp for 6 yrs. I was out sick and was wrongfully terminated by district manager and regional manager, no reason when I called. So I went to a Regis salon owned by the Beautiful Group, what I joke 3 months later with 10 days notice the manager told us the salon is permanently closing on 12/16/18. No warning no sevince pay! Just so long! Both companies all though they are the same, are terrible to work for! So beware if you work for this company!

I was in Regis Salon today, 11/11/18, getting my haircut. I am a regular client of your stylist Cindi. As she was cutting my hair, all of the sudden a very strong smell of cigarette smoke filled the salon. I asked if someone was smoking in the salon. A new stylist named Michael walked in from the back room. Cindi went up to him, pulled him away from everyone and told him about the smell, as he had been smoking outside the back room and walked in. He was furious and made some under his breath comment toward me, as I am the one to complain. He then sat in his salon chair, directly across the salon from me, throwing me very nasty looks. When he finally had a client come in, he proceeded to turn the A/C down in the salon so that it was freezing. He was very rude and disrespectful toward Cindi and myself after being told about the smell. I do not appreciate his looks toward me and unfortunately, I dont know what his comment was, but he was throwing a tantrum. I've been coming to this salon for a year and have never smelled cigarette smoke nor had one of your staff be completely rude.

I bought a Moroccan Oil Moisture Repair in October 2018 at the River Valley Mall in Lancaster Ohio. The manager promised refund if it didn't work. When I took it back the girl there had no idea how to do a refund on the register. When I went back two days later, the other lady there also did not know how to do a refund. She promised the manager would call. Still nothing.

I am stuck with a $27 product that I do not want even though I have a receipt. Beware!

I have booked in a hair appointment for balayage weeks prior as I am going to be attending a wedding soon, booked it for 3/11/18 I had a call a few days prior to advise that the hair stylist is off sick and won be able to take my appointment but another hair stylist is able to do it for a higher price, I agreed as I was desperate and needed it doing for that day.
I live quite far from the salon and had to take public transportation, I bought an all day pass just for the appointment. They called an hour and 10 minutes before my appointment and It takes me approx 1 hour and a 45 mns to get to meadowhall, they advised that the hair stylist that was supposed to be doing my hair has gone home and there was no one to do my hair and was told the next availability was in a week's time, the wedding is in 3 days, she didn't try and apologize or offer any discounts for my inconvenience, only when asked she said I could get 20% off but nothing else, i am extremely disappointed and upset with the what happened and the way I was treated over this one appointment. I have wasted my time and money on traveling into town just to be told not to come?! It's really rediculous to think this is acceptable for an established company to treat customers. I would like to speak to speak to somebody about this and how it will be resolved.

Were are going on 2 and a half months now waiting for our refund that was submitted. My wife had her perm done in June and it came out terrible we have already spoken with someone about this and have been told our check should have been here weeks ago at this point. This is extremely bad customer service. I would like someone to call me and tell me when I'm gonna receive my refund please. I paid 150 dollars for a perm that lasted 2 days and was nothing more than wavy not even a curl. Please contact me
Steve singleton
[protected]

I have been to Regis in the Oaks Mall a few times, this time I came in and was greeted by my stylist and the manager. The manager previously done my hair, since, the new requested stylist has done my hair. I spoke to both and was in mid conversation when the manager rudely walked off. During the entire service I felt complete tension and I felt that I got my stylist in a bind because I no longer wanted the manger doing my hair. it was very immature. I love my hair and the positivity from my stylist but due to the managers actions I will not be back to this salon. I do not wish to be contacted! previously the salon was very pleasant and a fun environment this time was much different. I just wanted it to be known that the only bad vibes I got in the whole salon was from the manager.

There was an incident at this place that involved a hair stylist. In this process, my glasses were scratched while getting a haircut, but the hair stylist denies it even though I watched her do it. I will not name her into the investigation is complete, but it's been 2 weeks and this has fallen on deaf ears. My vision is getting missed up due to the damage on my eyeglass lens. Every attempt made via phone is promised by CSR Amy by a call back, but no phone call is every returned. You need to stop being so careless in this salon. I will be not be going back to this location. If I need to escalate this to the next level, I will. How long will this take before I actually get any answers? Store Manager Mary referred me to the Corporate office. Talked to CSR Amy several times and I'm getting nowhere...Let's get a move on this...

I went to regis salon in the bowling green mall on may 26 to get my hair high lighted and cut. It was my first time ever getting highlights. I paid alot of money to have my healthy hair fried and breaking off. I live three hours away. I normally work 6 or 7 days a week 10 to 12hr days. The day after i got my hair colored i woke up to a knotted mess and chunk had come out. It is a three hr process to wash and comb my hair now i have bought shampoos, hair masks, leave in cond., detanglers and my hair is still breaking off. I called the salon and spoke with one of the managers . She apologized and told me if i would come back in they would do some kind of treatment and try to repair the damage. I explained to her it wasnt that simple that i was from tn and was in the middle of closing out a job and wouldnt be able to make it back in for 2 or 3 wks. She told me that was fine just to call back and it wld be free of charge well i made apointment yesterday . When i called today to make sure there was not going to be as charge . The manager informed me that i would have to pay. I told her to forget it. Between actual cost and the hair masks and products that i had to buy just to be able to comb my hair i have spent around 300. I am highly upset that they were trying to charge me for a treatment that i wouldnt have has d to have if it wasnt for them over processing my hair . It took over three hours for her to just put highlights in .

I went to my local Regis Salon, where I saw Loren, who has been cutting my hair for years. I have been trying to grow my hair out for a couple of years, but she tends to cut off a bit more than I would like, but I liked the styling, so I kept going back to her. This past Friday, we discussed that she would remove 2 from my hair - when I washed my hair two days later, I realized that she had actually cut off about 4 inches. I know this because the base of my hair used to reach the middle of my chest - now, it comes to just below my collar bone . Also, the upper layers of my hair used to reach my shoulders - they now reach about an inch below my chin. As you can imagine, I am not pleased. More than that, she colored my hair - but the last time she colored my hair, she put in a series of highlights - this time she did not, and the root line is clearly visible. She charged me $96 for this service - I did not tip her, as I was not pleased at the time. I would like at least a partial refund for those services.

This salon has completely gone downhill. I'm unsure as to what qualifications one needs to possess to become a manager within this company, unfortunately this one is a disaster. I go to the salon to have "me time" not to listen to people get talked about or to hear about an employee discussing to the stylist doing my hair that her boyfriend "came inside of her the night before." When I asked my stylist who she was and that she needed to contact the manager about what was said, my stylist said "Oh I'm sorry ma'am, but she is our manager." I was disgusted and couldn't believe what I heard. My service was wonderful and my stylist was very sweet, management is poor and very unprofessional.

I contacted someone on the phone May 18th about a horrible experience I recieved. I was promised a phone call from the district manager of the salon within 2 business days and still haven't heard anything. I went to the Pembroke Mall location in Virginia Beach Virginia on May 16th. I would still like to speak to someone and have my problem resolved.
Lavada Stringer
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