I visited the Regency Furniture Store in Largo on April 12,2007. I saw a bedroom set that caught my eye, so I put the set on layaway. The set was a 1,300 dollar set. The following day I went out and did some shopping and saw a set at another store that I purchased and I went back to Regency to cancel my layaway. I was informed that they would give me a refund minus a 10% charge.
I put $350 down on my layaway so they kept 142.00. I asked if they could give me a store credit for the 142.00 and they said no. I think that their cancellation policy is just a fancy way of them taking people's money. The manager that was on duty was no help and offered no solutions and was hardly listening to me. I will never shop regency again because of their unfair store policies. I could see if I had my layaway in for a while, but it had not even been 24hours and they charged me 142.00. It's not like the items had been ordered or anything so what is the 142.00 for?