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CB Antivirus Software Review of RegDefense by Xionix
RegDefense by Xionix

RegDefense by Xionix review: Tech Support 8

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2:25 pm EST
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Sent muliple emails to tech support regarding downloading a demo version of their software. The scan produced over 6500 errors. I asked if this was normal. That question and similiar other support questions all have gone unanswered for over 2 months. It appears that this type of software, the demo versions, have some kind of logic embedded to produced a bogus large number of errors to entice the person to purchase the product. NO TECH SUPPORT - NO PHONE NUMBERS - DONT BUY !

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

8 comments
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Jose Arenales
, US
Jan 12, 2018 11:41 am EST

could never get in touch with. a person just the answering machine, never get a return email either, However their Reg. defense always did good for me, my computer got faster I could see the difference, i could also control the programs that start, an also remove the errors, same error all the time, Now, an update to windows 10 remove my reg. defense claiming it has a virus, I try downloading several times, to no avail. I could not reinstall Re defense always the same message from windows see attach photos, I try downloading their new version of Regserve. an I got a message this time from google, chrome blocked my download. As long as I was running scans with reg. defense my computer runs good, now still runs, but when I want to send some emails it give all kind of problems, look it has a mind of his own, it allows some email, it depends what I say in the email, I see this comment are old from the year 2011 today is 2018 . take a look at my screen shot from google an windows..

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brannyirons
Watertown, US
Jul 05, 2011 11:39 pm EDT

Here we go folks the number is [protected] for xionix.
I just called the number spoke with a human (figure that one out).
he was very helpful ask my name and email and he emailed my product key right away. they still suck should be more proffesional
and to think there cristians.

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jdaker
, US
Jun 10, 2011 11:22 am EDT

NO CUSTOMER SUPPORT OF ANY KIND! Don't trust any company that won't give you their address or phone!

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Hit Man
Lenexa, US
Jun 06, 2011 5:53 pm EDT

I have spankin' new computer and bought a new retail version of Microsoft Windows 7 64 bit to set up as the OS. Got everything up and running smoothly as expected, checked the admistrative logs for errors and then went to Xionix web site and downloaded the free scan just for ### and giggles. Scan of a fresh OS produced over 1, 300 registry errors. Huh, WTF! Somewhat concerned about future problems with the OS that arose from the scan, I hesitatingly bought the product. I called Xionix tech support and they seemed very truthful with me on the phone. Their product, Regserv contains an optimized system registry that they engineered to their specs, with their algorythms. It compares a bone stock windows registry to theirs and suggests changes based on their products ability to boost performance and reliability. Somewhat deceptive of them to initally tell me my new machine has bugs when it dont. I questioned Xionix about the benefit of modifying a fresh registry and the fact that their free scan raised a serious concern. I'm sure the product works well if your stuff is corrupted. But if it aint broke, dont fix it! Xionix gave me a full refund for the purchase immediately.

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ceselyclark
Indianola, US
Feb 05, 2011 4:09 pm EST
Verified customer This comment was posted by a verified customer. Learn more

someone needs to contact me as soon as possible. this [censor] is not right.

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xionix
Orem, US
Feb 02, 2010 11:48 am EST

dbwhit,

The common cause of the message you are receiving "KEY INVALID" is typically due to input error. Please double check the license key you are entering and remove any white spaces you may have. If you have forgotten your license key, you can retrieve it online at: http://www.xionix.com/support/license-key.php

Our customer support team works hard to respond to emails and actively monitors concerns customers may have. You may also contact us via phone using the number found on your receipt.

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dbwhit
Blackshear, US
Jan 14, 2010 10:04 am EST

Pros: NONE

Cons: FREE VERSION, SAYS IT FOUND 1000 ERRORS, 'QUICK' RESEARCH ON IT & ALL WERE GREAT (FOR SOME DUMB-[censored] REASON I DIDN'T DO A THROUGH CHECK) GET MY KEY GO TO ENTER IT & IT SAYS "KEY INVALID" . NO PH# EITHER!...CAN'T GET IT TO REGISTER!...WHICH MEANS IT WON'T FIX...WHICH MEANS "I JUST PISSED $43.95 DOWN THE CAN!"...EVEN THOUGH THE AD SAYS $39.95 & IT EVEN FINALIZED MY TRANSACTION W/ LETTING ME KNOW THE PRICE!

Summary: IT SUX!...WEBSITE SAYS 24/7 EMAIL SUPPORT, SENT THEM MY ISSUE 20HRS AGO...STILL WAITING!...SEE CONS

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Sean Harrower
San Diego, US
Dec 30, 2009 6:09 pm EST

I just purchased their software, other software showed 1, 334 errors. RegDefense showed 4, 668 errors. After purchase the errors were not fixed, and the fixing continues for three ours (before I interrupted) with NO repairs being done. Computer is now slower than before.

I am going to try calling for a refund immediately.