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Refurb Depot / Scam

1 United States Review updated:

This company is a total SCAM!!! They send out items that don't work and they HAVE to know they do because when you call the customer service they have their "standard" answer to call the manufacturer. We purchased an Xbox, opened it..3 red rings of death and they won't exchange it. PLUS..they send you a form saying you agree to their ridiculous return policy before they'll even give you a RMA code to return it. No other company could send out broken items and then say too bad, we are keeping your money. We are disputing it with our credit card but what a complete hassle and a joke. Oh sure we can return it and they keep 15% and $19.95 shipping and then they'll ship it out to the next customer and that's IF they accept the return. Plus when we looked at the serial # &'s a 3 year old system!!! Give me a break! It's a total scam. We are reporting them to the BBB and posting everywhere we can to let others know how they operate. Be smart, stay away.

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  • Va
      4th of Jun, 2008
    0 Votes
    Refurb Depot - Refused to cancel order
    Refurb Depot
    United States

    I ordered a GPS from Refurb Depot. < 30 minutes later I cancelled. They refused to cancel and still shipped it. They had plenty of time to cancel shipping but forced it anyway so they could still make money on there handling charges. I e-mailed them < less than 30 minutes after ordering and they did nothing to cancel the order. There reply to my e-mail was also sarcastic and very unprofessional. I believe the guy in charge is very dishonest. I researched the company after the fact and have found an overabundance of unhappy customers. They could have had a good repeat customer instead they lost what could have been a lot more business.

  • De
      27th of Jun, 2009
    0 Votes
    Refurb Depot - Merchandise not shipped
    Refurb Depot
    New York City
    New York
    United States

    After repeated emails Refurb Depot will not respond. They took my money, now, no laptop.

    Order Number: 405136
    Order Date: 2009-06-18 19:37:00.0

    Ship Date:
    Shipment Tracking Number:
    Credit Card Type: VISA
    Credit Card Number: XXXX-XXXX-XXXX-0785

    Bill To: Ship To:
    Dennis Kulp
    7277 Grace Lane
    Mechanicsville, VA 23111 Dennis Kulp
    7277 Grace Lane
    Mechanicsville, VA 23111

    Item Price Qty. Total Status

    $245.95 1 $245.95 Processing
    Subtotal: $245.95
    Tax: 0.0% $0.00
    Shipping via GNDRES: $19.95
    Order Total: $265.90

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