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Reef Playacar / Unprofessionalism

1 Mexico Review updated:
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This hotel is on the downward slide. Watch out 4 the snakes! The Concierge pushed us for a tour of the club - a timeshare scam, upon our arrival, after 13 hours of traveling. When we refused to sign a commitment the day of the timeshare meeting, Max, a manager for the marketing company, treated us rudely. We booked some tours with a Reef staff member. Alan scammed us out of several hundred USD, and I was unable to take my son fishing, one of the reasons we went to Mexico. I found out that even though Alan wore a Reef shirt and nametag, he did not work for the hotel. No one would admit to whom he worked for. The marketing company or travel agents upstairs from the main lobby will try to scam you any way possible. 4 nights out of 8, we had no hot water for bathing, the 1st night our tub plug was broken and it took 2 hours just to get someone to come look at it. The last 3 nights of our stay, 1 of our rooms had sewage water leaking into the tub stall from the bathroom above. The electrical wiring is also scary, I feel the resort is a firetrap. The equipment that is included is subpar at best. The boogie boards were all torn and falling apart. The food at Chula Vista is pretty good the first few times you eat there but with very little change in the menu, it becomes less than favorable. All 4 of us got very sick from the food. My 60-year-old mother is still vomiting after 2 days at home. The Manager Rafael is unprofessional and will promise you the world, all lies, do not expect to be compensated for any inconvenience. I received a free massage certificate that did not cover the total cost of the massage. The hotel wanted me to sign a waiver promising no legal action against the hotel. Pick another resort!

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  • Ba
      24th of Apr, 2013
    0 Votes

    Do not pick the Royal Elite resorts either! which is another company in playa del carmen with hundreds of complaints about committing timeshare fraud against vacationers. Have you tried to file a report with profeco? this is another forum with more complaints made on royal elite timeshare scams, maybe you can get some ideas from other people who were also scammed in playa del carmen on how to proceed legally against the Reef:

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