Reebok International
reviews and complaints

As someone who loves staying active and values quality athletic gear, my experiences with Reebok have been quite mixed. While some customers have praised the fantastic quality and design of Reebok shoes, others have faced challenges with customer service and product durability. It's disheartening to see instances where customers have struggled with returns, received damaged products, or faced issues with sizing discrepancies. These experiences highlight the importance of thorough research and caution when considering Reebok for your athletic needs. As someone who values reliable products and excellent customer service, I believe it's essential for Reebok to address these concerns to maintain trust and loyalty among its customers.

I'm a shoe lover omg, yes I use Adidas and I love them, I use Nike product and I also love but Reebok too is one of best that I get my quality shoes from. You guys are the best and I love this website as it's help in delivering my shoe to exact location input

Reebok Club C Bulc shoes from the new collection in the court brown color are fire.
And they cost only $90 which is a bargain for the sneakers made from high quality suede.
I really believe that Reebok shoes should be as popular as Nike or Adidas. They are very underrated.

At store # 0019 Tannersville PA. ***
I came in to the store on a budget for crossfit shoes, a sales girl by the name of Brittney Gonzalez. She was so helpful, she show me what was on sale, and I came out with two pairs for the price of one. She was so kind thats what I call Great customer service.

Frank.

I bought a pair of dance sneakers from reebok, they are just a seen in the image, and their comfortable. Shipping was next day as I ordered on a Monday which was a holiday and received 30% off, my sneakers shipped Tuesday and were delivered Thursday. I have no complaints. They also shipped with UPS whom I always get great service from.

Really great site to buy from. Even if your brand name is Reebok, you have to work hard to offer great customer experience. My experience was perfect from the moment I put my item in my cart to the moment I received my package at home.

I had a promo code and it was easy to use. The shipping was quite fast and really cheap.

I was really happy with my purchase.

First pair of shoes I've been excited about in a little while. The material and quality of the shoe feels like buying a shoe in the 90s early 2000s. Everything feels like it's quality material and put together very well. A little heavier than I expected but light enough to be comfortable and the heaviness is probably the quality materials because that's what comes with it Usually.

I had trouble with my shoes (the inside ? back heal ? was tearing apart super fast (inside 3 months of use)) but the rest is still perfect. I wrote an email late night about it wondering if their warranty would cover this. In the morning, I already had an answer and before noon everything was set.

AMAZING client service. I think I never had such a quick answer in the past. I've only heard good things from my friends about their shoes quality (good leather) and now I'm really impressed with their client service.

I bought a couple of pairs of Reebok shoes quite some time ago from a brick and mortar store. My plan was to wear one pair and then when that wears out I would go ahead and wear the other pair I bought. So, after this occurred my new pair of Reeboks developed a hole on the top of them that was from some sort of defect within roughly 2 weeks of using them. Keep in mind I take extremely care of my shoes and make them last as long as possible. Anyways, I contacted their customer service and Gordon provided TOP NOTCH service to myself and made me a very very VERY happy customer and ensured that I stayed loyal to Reebok (Which I have for years).

After getting a refund for my shoes I went on Reebok.com and ordered 4 more pairs of shoes. It was easy, quick, and efficient. I have nothing to complain about other than the site itself being somewhat slow. I recommend it!

Thank You Gordon and Reebok! :)

I ordered uk 8 size of Reebok Lite 3.0 men's running shoes vide order no *** and was promptly delivered to me through Ecom express. Since the shoes did not fit me perfectly and as i could feel uncomfortable on trial, I requested for return, within one hour of receipt of shoes. The shoes were picked up by Bluedart courtier some right days back and customer care just acknowledged receiving the goods back but no request was made for bank details or of refunding the amount. I contacted their customer care unfriendly number several times from my mobile ***148 but definate reply in regard to refund was given by the staff. I paid rs 2759/ and i myself sent them bank details. It is more than 8 days and no refund was made till date. Very poor service and the customer's amounts are gulped or not refunded at all. Please don't buy from this company directly... Better purchase from Amazone who are the best customer friendly and give prompt service including timely refund within one hour after returns are picked up..

Hi, I purchased (May to September 2022) two pairs of shoes from Packages Mall in Lahore Pakistan, with a difference of 3 to 4 months. Almost a year ago. Its colours are black and grey. I first bought it black and then grey. But unfortunately, one pair of black shoes had some issues(April or May), even though they were in the same place. Isn’t fair.

I ordered a pair of sneakers and three sets of socks. I checked the size guide very carefully then bought shoes of 6 and socks of S which was recommended for feet sized 4-6 (US size) or 34-37 (EU size). But when I received the order the label on the socks showing that it’s for 37-39 EU size. I immediately contacted customer service department and they said it was a sales product, no refund.

I was very disappointed that a big brand like Reebok doing business this way.

Good afternoon, 22.05.2023 I bought slippers at the Reebok store. When I came home and put them on, they tore right away, instantly. I didn't even have time to walk around the room.

The next day I returned the product to the store and asked for a refund, to which I was told that within two weeks to look at them expert and they will contact me. After 15 days, no one contacted me and I had to call myself, in the store the expert said that either take back the defective product, or we will subordinate it. I said that I was not satisfied and wrote a statement challenging the decision of the expert and again they said I would be contacted. Naturally, no one contacted me and half a month later I had to find out the situation myself. And the situation is that the store refuses to refund money or at least exchange the product for a new one. To date, the store has completely ignored my messages and made no contact.

I want to return the money and never come back to this store, because it is a disgusting experience, the most incompetent attitude to the customer, I have a month and a half to deal with defective slippers, it's a nightmare.

I have ordered one Reebok shoes from Namshi.com.ae past 3-4 months ago, I have a alott of the money but I think they dont give product 100% genuine...just 1 monthafter purchasing the sole of the shoes is comming out, it was written in the page that its a 100% genuine product and the sole is made up of Rubber.

After that i have contacted Namshi, asked about the warranty about the product so that i can get it repaired or exchaged my shoes and what they simply said that " now the return period of this product is over which within 14 days after the delivery so we cant help in that". I just asked, should I go to Reebok, will they help in this ? Again they simply denied that we cant assure you about this that they will me or not.

I mean seriously this kind of service they are giving then I am 100% sure they are not selling genuine product.

Now what should i do, I dont know.

Product purchased on 13 feb 2023

Namshi order id: AE1125797417

I am writing about my Reebok One GX50 cross trainer. Although I bought the machine in February 2016, because I work away from home, the cross trainer is only used once a week. I weigh less than 100 KG, well below the maximum for the machine and maintain it well. I have been very pleased with the performance of the cross trainer.

However, last week, when I was using the machine, it collapsed. The bracket on the right leg bar, (referenced as I-3 in the manual) completely fractured (see photo) this then came away breaking the plastic cover I-2. Thankfully I wasn't injured but quite easily could have been and I was disappointed that this should happen to a trusted quality brand.

I understand the frame has a lifetime warranty so wrote to your technical support asking how they could help. This was my response:

Good afternoon

Unfortunately, there is no lifetime frame warranty. This is incorrect.

However, spare parts can be purchased by calling in on [protected].

Dominic Green | Technical Support

RFE International Ltd

Tel [protected]

Seriously, was that appropriate customer service?

This I feel was a fairly serious failure in your equipment as the pictures show.

Given that, I think you will agree that the response was totally inadequate and completely lacking in empathy.

Perhaps you could pass to someone qualified to look seriously at this.

By the way, online reviews of this equipment DO talk about a lifetime guarantee on the GX50 frame, of which the broken item was part (e.g. Reebok One GX50 Cross Trainer Review - Gym Tech Review - Reviews of the Latest Gym Equipment)

Many thanks

Barry Lowry

Hello Reebok Customer Support and Representatives,

I am writing to bring to your attention a significant issue I have encountered with a pair of sports shoes that I recently purchased from the Reebok Store in Vegas Mall, Dwarka Sector 14, Delhi. The shoes, which cost me INR 6,000, have developed a fabric quality problem within just one month of infrequent use. This is highly disappointing and falls well short of the quality standards I have come to expect from Reebok.

To give you some background, I use these sports shoes no more than twice a week for my scheduled workout days. Despite this limited usage, the lining fabric has already begun to wear off (please see the attached image for reference). This rapid deterioration not only makes the shoes uncomfortable but also raises serious concerns about their overall quality and durability.

I have made multiple attempts to contact your customer service team to resolve this issue, but unfortunately, my efforts have been in vain. Despite sending several reminders, I have received no response or acknowledgment from your representatives. This lack of communication has further compounded my disappointment and frustration.

As a loyal Reebok customer, I feel let down by the substandard quality of this product and the unresponsiveness of your customer service team. I kindly request you to treat this matter with urgency and provide an appropriate solution. I would appreciate a prompt replacement or refund for the defective pair of sports shoes, as well as an explanation for the fabric quality issue.

Please let me know how to proceed with this complaint and what steps will be taken to rectify the situation. I can be reached via email at sneha28.[protected]@gmail.com or by phone at [protected]. I hope to hear from you soon and trust that Reebok will take the necessary actions to resolve this issue promptly.

BR,

Sneha Guptaj

I have ordered "Reebok zig Kinetica running shoes for men" from Flipkart on 31/01/2022. After wearing for a month I started experiencing intense pain in my left leg. Initially I ignored the pain.But pain now remains permanent and I have to see a doctor. I couldn't return the product that time as return policy days were passed. Invoice is attached.

July 26 2022

Men's Crew Socks

Lot#[protected]

RDM211CR07001 Black

The plastic barbed holders used were too small and became buried in the fabric.

Too many were used and they were too small.

I was very careful but some of the fabric was hooked and became damaged before use.

Strands and strands were pulled out of the socks because of it.

My toes easily hooked the fabric, and made more pulls, when trying to put on.

I am not impressed with the stringyness, of the fabric, and foresee endless mornings of frustration trying to get dressed, due to the fragile nature of it's design.

Terrible job of packaging and manufacture.

I bought at Walmart in Shawnee and there were only 2 shorts in the box instead of three.
ronald.[protected]@gmail.com
I like your products but do not like paying for something I do not receive.

Yesterday, I bought a reebok shoes worth 11, 000 pkr from the Reeebok store which was located in Packages Mall, Lahore, Pakistan. My shoe size is 37 US size the clerk did not guide me about how that particular size does not come in Pakistan! As I live in the UAE I had no idea about it. He wrapped up the shoes even though I particularly asked him to get me the same shoe in 37 size. He still gave me the shoe in 38 size saying its the one i asked.

Later when I went to the foodcourt I checked the shoes out AND THEY WERE NOT MY SIZE! I went back to the store to get a refund and they denied me that and asked me to purchase something in the same PRICE RANGE! This is completely absorbed and I have never had a complaint from Reebok! Now I am stuck with a shoe which is not my size and I did not get a refund as well :( This makes me extremely disappointed and now I do not feel loyal toward the company!

Date of purchase: 26/08/21
Name: Gaurav Bahuguna
Email: [protected]@gmail.com
Mobile:+[protected]
Hi, I bought a running shoe from your showroom in Accra, Ghana. When i took it back to home i realize on she is bigger (Size US 10) and other is smaller (Size US 9 1/2). Now when i took it back they said they don't have Size 10 which i was requiring. So i asked them to refund the money which the decline & asked to pick some other items. I don't understand why i should be harassed for buying something else when i did not liked any other shoe. This is fault of your people as they give me different size items. So i would like to lodge a formal complaint that your people don't have good attitude & they are just stealing money as they are not ready to refund the payment.

We bought a Reebok release psi expected for running, it turned out to be one of the worst shoes, it caused foot ache, injuries to the feet. When we came back to the store to return it, they totally refused, instead of getting back to the company or the supplier. Plus they sold it to us at 160 too expensive compared to the price of this Reebok (release psi pump) on the internet ($23)

Shoe is coming apart at seam. This is on both of the shoes. They were never washed by a machine. I love these shoes and they are super comfortable, and I will definitely buy them again, I just wanted to let you know what is going on with the shoes. I run with them all the time, and I think they are great shoes. Just they are falling apart at the seams.

Sent ripped pants and won't send me a link to return item. I'm out money and I am just a small consumer who won't get any attention. I sent them three emails to ask for a return and nothing. What a joke of a company. I need them to be held accountable for this. It's outrageous that big companies are getting away with this. I had to spend money to get it fixed as soon as it arrived. I will never spend another cent with Reebok. Please hold them accountable

I purchased a pair of Reebok tactical boots that zip up on the side about a month and a half ago. Now the zippers dont work and the liner is ripping apart. I'm a firefighter and thought that these were good quality boots. For the amount I paid they should last longer then a few months. I purchased them for the waterproof feature and now my socks get wet constantly.

I purchased a pair of Reebok classic white sneakers for my daughter and the sole keeps separating from the sneaker and she has only worn them 3x. Though I've purchased many pair for my daughter in the past I'm totally dissatisfied with this pair bc this issue started after one wear. In the past I've even thrown the same kinda shoes in the washing machine several time and I've never had this issue. Every pair she has had in the past I've even been able to donate them because they are in great condition. I still have the original box and purchase receipt.

I had the most unpleasant experience with your company. I have been buying reeboks for years and I decided to order a pair online. I forgot to put my building address and I called to give it to them right afterwards. They said nothing could be done and I have to wait for the shoes to be returned to the company. Then I was told it was fine and they would send me a bill. Then I was told nope sorry they are being purposely shipped to the wrong address. That is very strange and inconvenient. So I said I wanted to cancel and get a refund... nope. Apparently I'm not allowed to do that? So your company is holding my money hostage now until I somehow get the shoes shipped to whatever address somehow find them and then send them back. Ridiculous customer service. Never ever will I deal with this company. If you care my reference number is [removed]. Although from what I experienced today it seems like your company doesnt care

I purchased a new pair of Reebox Sublite Tactical Boots from a local police supply store in Baton Rouge, Louisiana. After wearing the boots for a 10 hour shift, my feet continued to hurt all shift and after wearing them for 1 week they continued hurting my feet severely even after adding sole inserts. I have been a police officer for over 10 years wearing 5.11, bates, magnum and Nike style Tactical Boots, I can honestly say the Reebox boots I recently purchased hurt my feet beyond everything. The store (Baton Rouge Police Supply) where I purchased the boots will not accept them back for a refund and therefore I am contacting you to see if I can get a refund if I shipped the boots back to you.
Thanks,
Matthew Hurley
[protected]