I hear redsave are sending threatening mails to people who have posted here, asking them to remove their posts.
As they are clearly reading this, I would suggest to them that instead of trawling google for the hundreds of unhappy customers they should instead change their customer service approach.
I would like to give them a few pointers.
1- If the pass is so great.. why don't you confirm the details of it in a welcome email?... to remind people what bargains the pass brings.
Of course this would alert them to the monthly payments so LETS SEE if you would do that... I think I know the answer to that already, I believe you prey on the fact people are unaware, and you would never make it as clear as you should! MAKE THEM AWARE THEN REDSAVE IF YOU ARE SO HONEST AND FAIR!!
2- You have the records so YOU KNOW people pay every month and NEVER use the site again. YOU KNOW these people are not using their 19.95 per month membership YET YOU KEEP QUIET. Why do you not let them know?
AGAIN- I THINK WE ALL NOW THE ANSWER TO THAT.
3- I know of people who have paid for 2 items and used 2 separate credit cards AND YOU SET UP 2 MONTHLY PAYMENTS. When these people ask for a refund you don't agree to even refund ONE of the monthly payments.
4- You have everyone's records so I challenge you to send all your "members" an email reminding them they are paying £19.95 per month.
YOU could do this, you could do this TODAY. You say you are honest, you say you have many happy customers. I challenge you to PROVE it and email everyone on your books, right now, telling them all about the redsave pass and the money you are taking every month.
I will not hold my breath, but I do believe IF YOU HAVE NOTHING TO HIDE, if we really are in the minority like you suggest, then you will do it to clear your name.