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Redroof North Pointe Dr Durham NC / cleanliness of room and front desk employee

1 Durham, NC, United States

Ww checked in to the redroof inn durham nc north pointe drive when we entered the room there was one towel 1 washcloth no soap or amenities had to go to the front desk for an extra towel wash cloth front desk clerk 3rd shift tonight had an horrible attitude aid it no mind came back to the room proceeded to shower and lie down in the bed but before i pulled the comforter back i i lied on the bed and it smelled awful like sweaty athlete feet at this point im like no i need a clean comforter called down stairs to the front desk the same clerk answered and told me she didnt have access to the laundry room w the clean blankets and then wasked to speak w my husband since he was the one that checked in told him its nothing she could do..ive worked in hotels and i know front desk does have access to these parts just in case of situations like this.. So i said u know maybe if i take it downstairs so she can see what im talking about she will helpso as i took the comforter off the bed it was all types of stains and spills on the underside of it and on the thin blanket it was a few long stringy black hairs on the tan blanket above the sheet i removed it too and as i removed it the matress cover popped off and there were more of those hairs underneath but i only took the comforter and underblanket to the front the door was locked i knocked she came to the door i was very polite told her i wasnt trying to be a pest but i was trying to show her the isdue she proceeded to snatch the blankets out of my hand and tell me i aint got the key i said well can we move rooms i have none available in a nasty attitude and i was like ok so we cant have blankets she she said i need to talk to mr fox and shut and locked the door in my face b4 i got back to the room w my husband she had called up and told him that if we asked for anything else she would call the police and have us removed so we are now in room 340 with no blankets and a half cleaned room and terrible customer service

Aug 10, 2018

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