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Redington Ludhiana / Matorola E 398 / Very poor after sales service

1 India Review updated:

Subject: complaint of Redington Ludhiana.

I am a Motorola customer. I have Motorola E-398 model which I purchased last year on15 april 2006. (date of bill). During year it gave many problems like phonebook locked, messages blocked, memory card problem, charging problem, slow processing etc, for which I visited REDINGTON India Limited (ferozepur road Ludhiana). But I could not got good response from them. I gave them my set on 12.2 2007 and they took one month to repair, but after one month same problem was there and now they had also lost some body parts of my set like camera mirror, nets, springs of body etc. and when I claimed for it I got same reaction that they (Mr. Aman singh was the person) cant do anything as company had stopped making this model. Now a year is gone and still my phone is with Redington as they are sending company has stopped making this model we cannot do anything, but I want Motorola to replace my phone set I have receipt dated 12.3.2007 which i want to use for further legal actions. I want to be a loyal customer of Motorola but Redington is forcing me to make unnecessary steps.

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  • Es
      23rd of Jul, 2010
    0 Votes

    I had purchased my Blackberry Gemini 8520 from a mobile store in Chennai and only after purchase I knew it was a officially unlocked device and not a usual Airtel Blackberry, I was upset at first as I have nearly 3 years of experience with Blackberry service at Airtel and its just awesome they do it so professionally. I used a Rs.999 (approx. USD $20) worth cover for the phone from case mate, after a month and few days the display brightness diminished to very low level and I had taken it to the Redington India Ltd. service center in T.Nagar and they told me about the Rs.730 charge if there is water lodged in the device and I was 100% sure that there isn't any possibility for the same, so I gave my device for service and was waiting for about 2 weeks and I received a call from them saying there was water lodge in my device and they want me to pay Rs.730 to get the device back and the most important thing is that the device isn't serviced. I was like what the hell? Why would I pay these cheats the money just to open and take look at it and return? These people don't have the basic common sense that if I had known there is water why would I give it for service to pay Rs.730 unnecessarily? I would rather go to private service center and get it done for same price or something additional, finally they sent me some fake snap shots of water damage and stuff. I doubt if they had done it on their own to rip off the money. Today I got the device back and the display totally doesn't work. They spoiled it even more. Blackberry has to stop sending officially unlocked devices let the people get good service from Airtel, Reliance and other service providers. Never from these local Redington guys, I wonder if they have ever seen a Blackberry phone, these guys would only have experience in spoiling local basic phones like Nokia, Motorola etc. Now giving the service order to these guys Blackberry is spoiling its reputation in India. I need a brand new device and also my Rs.730 to be returned and I am not going to live them till then.

    People beware of these guys. Redington India Ltd is totally a fraud company. Redington India Ltd rips off the money and spoils your device. Redington Group has to replace my device and pay me my Rs.730 back. Redington Group has to stop the scam in the name of service Blackberry devices. Redington India Ltd should no longed be an authorized company to service Blackberry devices. Blackberry has to stop the contract right away.

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