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4.2 1217 Reviews

Redbubble Complaints Summary

14 Resolved
231 Unresolved
Our verdict: If considering services from Redbubble with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Redbubble reviews & complaints 273

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M
9:50 am EDT

Redbubble express shipping

I ordered my sister a gift from you on Tuesday the 14th. I wanted to give the shirt I ordered to my sister on Sunday, so I used express shipping. I paid extra 5 euros for express shipping and the shirt was supposed to arrive on Friday, but It is Monday now and the shirt has not arrived yet. I do not think it is okay that I paid over 10 euros for shipping so I could get the shirt sooner and then it does not arrive when it was supposed to. I would like to get some kind of a rebate.

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B
9:07 am EDT

Redbubble sikh religious symbol skirts?

The deliberate and impressively ignorant, insensitive and outright offensive nature of the Sikh religious imagery on Redbubbles' tasteless skirt range is indicitive of one of either two things.

1) the producer of these items has no insight into the sacredness of the figures and religious sites printed onto these clothes. For comparison, imagine a jesus themed underwear range (I deeply apologise to anyone affected by that comparison, I ensure it is only done to give some perspective to the outrageousness of having Guru Nanak Dev Ji (the first Sikh Guru) on these shameless skirts)

2) the producer, in spite of knowing the sacredness of these images and psychospiritual trauma that would be generated by using them on some fashion ware, has gone ahead and used them anyway.

This strongly suggests that Redbubble's intent can be called into question. There are very reasonable grounds to suggest this company has deliberately harmed a population. This is discrimination.

A formal apology and immediate ban on all of these items is the absolute minimum first step.

In the meantime, legal representation has been contacted. We will keep the other Sikhs who also felt the pain at seeing these disgusting items posted on our activity.

Kind regards

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K
ken mabie
Ashland, US
Jun 23, 2019 12:41 pm EDT

1. f*ck you
2. f*ck the sikhs

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G
8:10 am EDT

Redbubble all mini skirts with the images of sikh gurus, the holy sikh shrine - the golden temple, khanda - sikh symbol, sikh faces, the word 'sikh'

Having images of Gurus, our Sikh holy shrine, our Sikh symbol etc printed on mini skirts, which will ultimately appear on people's bottoms is extremely offensive and disrespectful. These images should be treated with the utmost respect and the Sikh community is out raged to be seeing these items sold on your website. Please can you have all of these removed immediately.

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K
4:07 am EDT
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Redbubble designs by bulljup

To whom this may concern,

I am writing to you to inform you how outraged I am that you are using religious imagery on fashion items.

As a designer myself, I am completely baffled as to why someone would think this is ok, especially using images on mini skirts. If you had any idea of the Sikh or hindu Faith's you would know that this is completely inappropriate, you would never wear something like that to a place of worship so why do you feel it is ok to put these places on a mini skirt?! These have been designed by bulljup.

Please remove these items, it looks as though these are print on demand and not actually made, so it should be easy for you take these off your site. I'm sure this has damaged your reputation already. I can't believe the sheer stupidity. As you work with independant designers surely you have a screening process on designs? This is a huge error in judgement

Surely your designers can't be so untalented that they can't produce something that doesn't offend people?! I have over 12 years designing apparel for very reputable companies globally and have never come across something so offensive.

Karenjit Virk

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J
6:28 pm EDT

Redbubble sikh skirts and other products with sikh images

I want you to takedown the products with any sikh image because it is against the religious sentiments. If is also not lawfully correct. The image of Golden temple, sikh symbols and pictures of sikh men cannot be used for business purposes or you will receive a notice from sikh committe for degrading the values of the community. It is in your good interests to take all such products down.

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K
Karenjit Virk
, US
May 17, 2019 4:06 am EDT
Verified customer This comment was posted by a verified customer. Learn more

To whom this may concern,

I am writing to you to inform you how outraged I am that you are using religious imagery on fashion items.

As a designer myself, I am completely baffled as to why someone would think this is ok, especially using images on mini skirts. If you had any idea of the Sikh or hindu Faith's you would know that this is completely inappropriate, you would never wear something like that to a place of worship so why do you feel it is ok to put these places on a mini skirt?! These have been designed by bulljup.

Please remove these items, it looks as though these are print on demand and not actually made, so it should be easy for you take these off your site. I'm sure this has damaged your reputation already. I can't believe the sheer stupidity. As you work with independant designers surely you have a screening process on designs? This is a huge error in judgement

Surely your designers can't be so untalented that they can't produce something that doesn't offend people?! I have over 12 years designing apparel for very reputable companies globally and have never come across something so offensive.

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C
6:09 pm EDT

Redbubble kingdom heart sora quote iphone xr cell phone case

I order this cell phone case with express shipping and never got it. The tracking says delivered today, but got nothing, and needed it by this thursday. Why is there no phone number for customer service in the US and no one to talk to about this lost item. If I can't get my item, I want a full refund. I need to speak with customer service in the US and not so tweet or app message. The order # is [protected].

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4:19 pm EST
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Redbubble my order has not arrived

I placed an order #[protected] to be delivered to Aspen Ward, Tallaght University Hospital, Tallaght, Dublin D24 NROA, Republic of Ireland which was supposed to be delivered between 2 - 11 January 2019. It is now 16th January and I have not yet received my order. I have paid good money for my order and would like to know where it is. If there is a problem with the order I am requesting a full refund as I will not pay for goods that I do not receive.

Michelle Reilly

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T
1:06 pm EST

Redbubble shipping

On December 25th, I placed an order of 10 stickers. On an email that I received confirming the purchase and updating me that it has been sent, the estimated delivery date was Jan 2-8. It is now Jan 16 and I have no idea where my package is. I am a college student so I set the shipping address to the FedEx store that is on campus. I have been tracking my package since it failed to arrive by Jan 8. On the UPS tracking site that I was sent to, it still says that the scheduled delivery date is Jan 2, and that the package has not completed the "delivered" phase. Right now, it is Jan 16, and the package is still not here. Also, on the UPS site, (I am not sure if this is just a fluke or if RedBubble failed to complete the address label that I filled out) it says that the shipping address is "STANFORD, CA, 94305, US". Obviously, that package cannot arrive if there is no name or street address. In my confirmation email, my name and street address are included, so why is it not filled out on the UPS site? The tracking site also says that on Dec. 29, my package was "transferred to post office" in East Palo Alto, CA. That is the last update. If it is at a post office, which one? And why has it not made its way to me and the address that I filled out?

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S
8:40 am EST

Redbubble spiro design mug

I ordered a Spiro design mug for a Xmas present. When unwrapped the mug has a large chip out of the rim at the top of it. This chip has not happened in transit, as there is the missing piece of mug is not within the packaging. Therefore the mug was clearly already chipped when it was packaged and sent.
Unfortunately I no longer have the order number to quote.

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K
9:27 pm EST

Redbubble taking money without acknowledgment

I tried to order a T-shirt off of Redbubble and they declined so I logged out of my account and refused the transaction when I have gone to buy a different product on a different website I noticed money taken from my account. I wasn't sent a confirmation email, I have no order number however they have still taken the money from my account. I require a full refund and can not get in touch with Redbubble whatsoever

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L
1:36 pm EST

Redbubble kaws t shirt for christmas

The item I ordered shipped dec 10 and by dec 20 it still had not arrived - according to tracking information it apparently was rerouted from a post office in my area to one several states away. Impossible to get any information from redbubble - the customer service features run you in circles and there is no phone number. It is designed purposefully to frustrate and not take responsibility. If I don't get my package I will contact better business bureau and this australian company should be banned from us.

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A
11:18 am EST

Redbubble service and product

This is the worst experience I've ever had with a website! I order a jacket and a coffee stain was on it! And there's no way for me to get ahold of anyone to replace it. I will never recommend anyone using this website again. There was also no invoice, which is very unprofessional. I'm even more irritated that the shipping took way longer than it said and now I have to find a diff Christmas gift.

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11:18 am EST

Redbubble product not received

Hi! I'm Antonella Cabras and I'd like to report a product which hasn't arrived yet. The order number is [protected]; part of the order arrived two weeks ago, while the other part hasn't arrived and the estimated date was between the 26th-30th of November.
I'd like to know where the product is, if that's possible; otherwise, I'd like to request a refund.

Yours sincerely,

Antonella Cabras

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B
10:20 am EST

Redbubble poor service-did not receive my product-automated "customer service"

I ordered two items from the same artist. For some reason he/she split the order and shipped each item on different days (only one day apart). The first item that was shipped never arrived and the tracking was not updated. Redbubble told me tracking does not follow items through USPS...when in fact they DO and I was notified of my other item that was tracked all the way to my address. Now I am being lied to.

The main problem is that you cannot get in touch with a HUMAN at Redbubble and one receives only canned-automated replies when you file/post a concern...with information that is not even correct. Sometimes one needs to speak to someone and explain the actual problem.

As far as my order They now tell me to expect delivery a full 13 days post shipping. Really, I can order any item from Amazon and get it in a couple days. PLUS actually speak to someone if I have a problem. I am done with "vaporware" customer service.

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V
6:01 am EST

Redbubble order hasn't arrived

I ordered a wall tapestry and some cards from Redbubble about a month ago. The cards arrived on time and I got an email that said that the wall tapestry arrived too, this was however not the case and in my confirmation email it said that it should've arrived by now. I have no idea how to contact RB about this because the website, for me, is very unclear. I couldn't find a customer service email address anywhere and I already paid for my product.

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M
7:33 pm EDT
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Redbubble delivery and customer service

order number [protected]-supposed to arrive by October twenty seventh it didn't then suppose to arrive November-first it didn't now want me to wait to November seventh to the ninth for delivery. I was a birthday gift I wanted to send to my son. Trying to cancel order and get refund. I do not understand why I can not call you direct to resolve this issue.

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K
2:37 pm EDT

Redbubble mini skirts under 'sikhism'

I was recently browsing through Redbubble, searching for merchandise relating to Sikhism, such as T-shirts and phone accessories. It came to my attention that there are various mini skirts with religious images and symbols relating to Sikhism printed on these skirts. I found this very disrespectful to our religion and am actually quite shocked that these have allowed to be printed and manufactured. I have contacted yourselves first to request that these skirts be removed from immediate effect and that you carefully consider the items which you print religious images and symbols on. There were images of the Golden Temple printed on a mini skirt. The Golden Temple is one of the most highly spiritual places for Sikhs. This is highly offensive. Moreover there were actual Sikh scriptures and writings printed on the skirt. I strongly urge you to act quickly. I appreciate your actions in advance.

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I
4:05 pm EDT

Redbubble no customer service number to call

Redbubble website says my order arrived 10 days ago but i dont have it and i have no one to call. Id love to call ups, fed ex, or usps but i dont know how they mailed it and dont have anyone to call for that info. Come on redbubble get it together. I just want to not be ignored like all the other complaints ive found across the internet. Also i dropped 38$ on a pillow for my dad and im either getting that pillow or im getting my 38$.

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7:12 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Redbubble #[protected]

Firstly, I have been more than happy with all my previous Redbubble purchases, shipping, etc

I just received a poster for the movie Midnight In Paris. As with many previous orders, I ordered a MEDIUM size poster.

Imagine my surprise when I received the poster with small size image, and BORDER OF 3" ON EACH SIDE and 2" TOP & BOTTOM.

I am not spending any time/effort in returning the item, nor do I want a credit to Redbubble, who I will not use again.

I expect a check to be issued for the $35 (w/o) shipping to:

Sandy Foster
487 Plains Rd
Toronto, ON
Canada
M4C 2Y7

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J
Joanna Campbell
, US
Feb 20, 2019 10:16 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I have recently had the same problem with Redbubble. I purchased two prints of the same image in different sizes. The med. was listed as being 12"x17" - but what I received is a 12"x15" of actual image with a 1" useless white border on either side accounting for the remaining two inches. The Lg. has been listed as 16"x22.6" and what I got is 16"x20" with nearly 1 1/2 inches of plain white border on either side. This is not only a gross misrepresentation of the actual measurements of the artwork - but where am I supposed to find frames for such oddball sizes of the
"useable" image that's left after this random white border nonsense. I dealt with a few gals via email at Redbubble in an attempt to describe what I believe to be a simple and justified complaint about the false measurements of the two pieces - but pretty much to no avail. Now Redbubble wants me to send pictures of what I received because none of their images are supposed to come with "borders". Really? - now I have to send them photos? Maybe try actually looking at what you're selling on your site to begin with BEFORE you sell it.

ComplaintsBoard
S
5:53 pm EDT

Redbubble late order

So, I really don't know what's going on. I ordered some stickers from redbubble, and was told they'd arrive sometime between September 21st and 25th. It is now the 30th of September. On the redbubble website, it says my orders have been sent out and been shipped. On UPS's website, it says the package isn't even in their network. They have my shipping and billing information, but they have nothing to deliver. Does anyone know what I can do about this, because this is kind of frustrating.

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Redbubble Customer Reviews Overview

Redbubble is an online marketplace that specializes in print-on-demand products featuring designs by independent artists. Customers can browse a diverse array of items including clothing, stickers, phone cases, wall art, home decor, and more. Each purchase supports the artist behind the design. The platform allows artists to upload their artwork and choose which products to feature it on, providing a space for creative expression and unique finds for shoppers. Redbubble aims to connect artists with individuals looking for distinctive, personalized products.

Redbubble In-depth Review

In Summary: Redbubble is a unique online marketplace that caters to individuals looking for personalized and artist-designed products. With a focus on creativity and individual expression, the platform offers a wide range of items across various categories. The website is user-friendly, with a clear commitment to ethical production and environmental sustainability. While prices may be higher compared to some mass-produced items, the uniqueness and quality of the products offer good value for money. Redbubble's support for artists and community engagement further enhance its appeal to customers who value originality and social responsibility.

Website Usability and Design: Redbubble boasts a clean, visually appealing design with intuitive navigation that makes browsing through the vast selection of products a breeze. The site is mobile-responsive, ensuring a seamless shopping experience across different devices.

Product Range and Selection: The platform excels in offering a diverse array of categories, from clothing and stickers to home decor and accessories. Sizes and options are plentiful, and Redbubble stands out for its unique offerings that can't be found elsewhere.

Product Quality: The quality of materials and fabrics used in Redbubble products is generally high, with many customers noting the durability of prints and designs. The lifespan of products is consistent with quality expectations.

Pricing and Value for Money: While Redbubble's prices may be slightly higher than some mainstream retailers, the uniqueness and artist-created designs provide a strong value proposition. The site frequently offers discounts and promotions, enhancing the overall value for money.

Customization Options: Redbubble offers extensive personalization features, allowing users to select from a range of artist designs or create their own. The customization process is straightforward, and the quality of the final product is typically well-received.

Ordering and Checkout Process: The shopping cart experience is efficient, with a variety of payment options available. The site ensures payment security, and order confirmation and receipts are promptly provided.

Shipping and Delivery: Shipping options and costs are clearly outlined, with packaging quality meeting expectations. Delivery times can vary but are generally considered timely.

Customer Service: Redbubble's customer service is responsive and helpful, with a fair return and exchange policy. Customer feedback and reviews on the site provide insight into the experiences of other shoppers.

Ethical and Environmental Considerations: The company demonstrates a commitment to sustainability and ethical production methods. Eco-friendly product options are available, reflecting Redbubble's environmental consciousness.

Community and Social Engagement: Redbubble supports its artist community through collaboration and offers a strong social media presence. Community initiatives and events are a testament to the platform's commitment to social engagement.

User Experience and Testimonials: Real customer reviews on the site are generally positive, with testimonials highlighting the quality and uniqueness of products. The platform has built a reputation for trustworthiness and customer satisfaction.

Website Security and Privacy: Redbubble employs robust data protection measures and maintains transparency in its privacy policy. User account security features are in place to protect customer information.

Loyalty Programs and Benefits: The site offers membership perks and a reward system, with exclusive offers available to repeat customers, enhancing the overall shopping experience.

Innovation and Market Position: Redbubble differentiates itself in the market through its unique product offerings and adaptation to current trends. Its competitive edge lies in its support for artists and original designs.

Overall Satisfaction and Recommendations: Overall, customers are satisfied with their Redbubble experiences, citing the quality and uniqueness of products as major pros. Some cons include higher prices and variable shipping times. The final verdict is that Redbubble is highly recommended for those seeking unique, artist-designed products and who value ethical and sustainable practices.

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