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4.2 1217 Reviews

Redbubble Complaints Summary

14 Resolved
231 Unresolved
Our verdict: If considering services from Redbubble with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Redbubble reviews & complaints 273

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M
3:32 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Redbubble two t shirts

I purchased two Redbubble t shirts last week, and received them today. I washed them at the recommended temperature, and both of the t shirts' designs are badly damaged (covered in small tears, ripped in several areas). I checked to make sure that I had followed the shirts' instructions correctly, and I had: they were just terrible, terrible quality shirts.

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2:28 am EDT

Redbubble deletes accounts for no reason and ignores emails

They don't explain why or respond to emails after spending 5 days uploading my artwork, all my artwork is original and I still wonder why they suspended my account.
Very disappointing.
They only reply if you're a buyer not an artist.

They are obviously complete scammers and it's a very unprofessional behaviour. I would never ever trust them again and I would advise everyone, both sellers and buyers, to avoid them.

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Update by Ed M.
Sep 27, 2018 11:04 pm EDT

They are a racist website that will suspend your account if you're from a non English speaking country.

Update by Ed M.
Sep 27, 2018 11:31 pm EDT

They will suspend your account if you're from a non-English speaking country.

And if you tried to contact them you'll got a very poor communication.
I have contacted customer support many times asking why my account was suspended, they never replied.

I sent three emails to the account suspension section and i got no reply too.
They never explain why or even care.

Disrespecting way of communication.

I advise all artists from a non-English speaking countries to ignore them and stop using their services and also spread the word.

Update by Ed M.
Sep 27, 2018 11:38 pm EDT

P.S. All my artworks are original and i don't use any copyrighted materials,

My artwork are selling on Amazon, Threadless and Society6 and never had any copyright issues before.

I'm on behance and dribbble too.

Update by Ed M.
Sep 27, 2018 11:34 pm EDT

Watch this video https://www.youtube.com/watch?v=yrHcprLu1-E

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J
11:55 am EDT

Redbubble lack of communication

I have tried unsuccessfully for over a month trying to reach one of your artist Shawn Ballard. He made an awesome dress and I wanted to ask him about making one for me I don't see on the site and he refuses to reply back and no one will help me get a message to him.
I wanted to buy product from you as you have some nice things but not worth my effort if no one will assist me?

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Update by Joyce Allen
Jul 27, 2018 11:56 am EDT

If I do not hear from Shawn by the end of the month I will consider Redbubble not work buying from.

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6:27 am EDT

Redbubble https://www.redbubble.com/people/lesleymclaren/works/15390306-hamish

I am absolutely furious because i have just discovered that images of my paintings are being used fraudulently on red bubble. I have never at any time authorised use of these images and insist that they are removed immediately! this is in the hands of a copyright lawyer. I also insist that i am told who is responsible for uploading these images and also how much money has been made up until now! deal with this without further delay.

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Ed M.
, US
Sep 28, 2018 4:04 pm EDT

I believe they deleted his account to purge any evidence but you can get screenshots from the Internet Archive website for your legal action.

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M
5:52 pm EDT

Redbubble t-shirt

My T-shirt ordered from Redbubble, order [protected], arrived and was completely synthetic and therefore unacceptable. I attempted to use the live chat to navigate a return/refund. This was not successful, and I now believe Redbubble is using software rather than live personnel for these chats.

As of now, I have entered a return request but am awaiting a response from Redbubble itself. I have no mailing label and am not interested in spending $6 out of my own pocket to return shoddy merchandise. I am seeking two things, and will continue with my Better Business Bureau complaint unless Redbubble chooses to do the right thing.

1) A full refund, including the $6 you charged me for shipping.
2) Instructions regarding a return, including a prepaid mailing label if you want this back.

So far I have received neither. "Alanna, " the software creation from your chat service, was unable to comprehend our discussion, so I finally was forced to terminate it. Really, that's the best Redbubble can do with A.I. customer service? Shaking my head.

The shirt just arrive a couple of hours ago, it has not been worn, and I have the bag it arrived in. As soon as I get a mailing label I can and will return it. There is nothing wrong with the shirt, beyond the fact that it is entirely synthetic and therefore I cannot wear it. I was shocked that anybody would peddle something with such poor material choices. This isn't a shirt, it's pantyhose with a print.

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5:14 pm EDT

Redbubble my account gets suspended without reason

My account get's suspended and I have proof that all my designs were made by me. These guys will steal your money 100% Stay away from such thieves because if you break TOS by accident or somehow they will ban you without any specific reason. This company is so bad. They care about their customers who buy and not their designers. I'm even sad to give them one start, they don't even deserve a [censored] star.

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Ed M.
, US
Sep 28, 2018 4:01 pm EDT

I agree they're fraud and scam website. I'm reporting their accounts and their ads .

Also they are selling copyrighted materials. Stay away from them.

If i was Sara jay or Mia khalifa i would shut down their website immediately.

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Kaalen Angel-O'Bannon
, US
Jun 17, 2018 9:08 am EDT

They just did it to me. Joined verified email and got banned. With my artwork on site.

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A
4:44 pm EDT

Redbubble service

I have followed all rules of the safety guidelines but my account was suspended for no reason and without any explanation. I have contacted customer support many and many times asking why my account was suspended, they never replied, this is a very horrible service and website. i never got the chance to fully enjoy it as my account was closed on the second day that i registered.I regretted for the first time that I was member in this website.this website is a scam.

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11:23 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Redbubble website

Ive ordered successfully from redbubble before. But recently i ordered three shirts, and right after i ordered them, i noticed i was logged out of my account and it will not let me log back in, and if i look up the shirts i bought, they wont load (this is on their app). I contacted a live agent and told her my problems, but she said my order was unsuccessful( even though the app said it was, and they took money from my account) and now i have absolutely no way to check if my order is actually unsuccessful or on its way, and no clue how to get my account back.

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TmPsg
, US
Jun 08, 2018 10:03 pm EDT

What is the deal with Redbubble canceling Artist accounts without warning, notice, or reason whatsoever? Do we need to file complaints with the FTC and Atty.s General to get our back pay from prior sales? Inquiring about my TMP Saturday Graphics account.

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A
11:16 pm EDT
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Redbubble a lost order

My sister Mia and I ordered some stickers from Redbubble and never received them. My email is [protected]@gmail.com and hers is [protected]@gmail.com, and our address id 532 east Hayward avenue Phoenix, Arizona 85020.
We ordered them on the weekend of March 17-18. Please email me back at [protected]@gmail.com and let me know what happened to them. Thank you, and sorry for sending you this as a complaint, I just couldn't find a way to email you any other way.

P.S. I don't know what to put under "select category" so I put something random. Sorry about that;)

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6:59 am EDT
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Redbubble cell phone case

The phone case I received from your company doesn't properly fit my Samsung Galaxy S7! It partially covers the camera. Also, I had stopped this order? Do, I'm very confused as to why I received it. I'll upload a photo of both cases. My current one and the one one from you. I would like to exchange the wrong case for one that fits bc it's very nice looking. I will need a return label to do this!

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Update by Packmandue
Mar 19, 2018 9:07 am EDT

I received a case from Redbubble for my Samsung Galaxy S7 and it doesn't fit properly. Infact, it barely covers the camera on my phine. What do you need for me to fix this issue? I'll attach two photos showing you the issue! The first photo is your product and the second is the case I currently use! I do want the correct case if we can straighten this out. Even the packing slip shows my phone?

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C
5:07 pm EDT

Redbubble redbubble stickers

Hello my name is Claire Hayes. Red bubble stickers are everywhere right now and I wanted to hop on board this trend and get some for my self. I ordered five stickers, they all came, looked great and I was so excited to put them on my hydro flask. I got my water bottle all dressed up in stickers, used it for a few hours at the gym, when I got back home I went to wash it (by hand with warm water) and all the stickers started peeling off and rolling away... Down the sink they went : (.

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9:59 am EST

Redbubble express shipping

I purchased a Tshirt for my sons Bday party and paid express shipping to have it delivered in time. The website stated I would have it by Friday, FEb23, but now Fed ex says maybe Sat FEb 24...I am extremely upset as I would never had paid express shipping if it was not going to arrive in time...I expect a full refund for the return of the shirt that is of no use to me now and for the shipping

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11:49 am EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Redbubble - account suspension

I have followed all of the safety guidelines but my account was suspended for no reason and without any warnings or explanation. I have contacted customer support many times asking why my account was suspended, they never replied and when they did it was so broad and it only stated a link to the guidelines. this is a very horrible service and website. i...

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12:32 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Redbubble deletes accounts for no reason and ignores emails

They deleted my account after over 2.5 years for no reason at all. I didn't even get an email notice about it and of course no explanation of why. I have never ever broken any their rules. When I try to log in it says my account is not active anymore and to email their support. Well, I tried to emailed them about this 4 times since december 2017 and have still not received a single reply. They are just ignoring my emails and questions. I've googled this and it turns out it's not just me they've done this to...

They are obviously complete scammers and it's a very unprofessional behaviour. I would never ever trust them again and I would advice everyone, both sellers and buyers, to avoid them like the plague. If you have issues with your orders or account don't expect a reply from them. If you're selling expect that your account can be gone tomorrow no matter if you've been there for years or not, and no matter if you've broken the rules or not.

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georgeisgettinupset
, US
Mar 10, 2020 2:42 am EDT
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Hi all, very sorry to hear that redbubble are not trustworthy. I unfortunately signed up, filled all the info in, including my abn and added one design, then somehow when I tried to link my paypal account they said it was an old inactive account (its not!) and the thing went haywire and signed me out. When I tried to sign back in it said it didnt recognise my email or login details. So I tried to re-register and so then ofcourse it says that this email is currently in use! It wont even let me get a new password. Im freaking out because the design I uploaded and gave permissions to use on about 15 different things, is a acrylic painting I did of a Holden HQ Monaro. It took me like, 50 hours. I did it before Holden closed up shop and I reckon I could sell a heap of stuff because its pretty awesome even if I do say so myself! I emailed them straight away, and got some generic email back saying that they thought I was a scammer or some bull**** and thats why it happened. Ive emailed 2 more times as Im pretty anxious about the design. I have a bad feeling. Ive already had another site try and scam me and print big prints off without me getting any cash. I still have not heard from them! Ive told them that this design has been registered with the australian art and artists registry so I had better not see it for sale or on anything! Im not happy to see that these people are crooks. I do have an artist lawyer and I will prosecute with extreme prejudice if I have to...seriously, you cant trust ANY online stuff these days. We are all better off getting the merchandise made and selling on ebay or something for alot more profit. We dont need these talentless middle men!

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klickpop
, US
Nov 22, 2019 10:41 pm EST

The same thing happened to me but they did send me email saying my account is restricted due to breaking guidelines. i read through the user agreement and removed work thqt maylook like its going agaianst the guidelines to get the same email from them. I asked the redbubble team to give me a 'hint' on which work they want removed so i know what to avoid but they rplied that they cannot an dgave same response. I deleted most of my work knowing It wasn't going against anything to only recieve an email that account has been removed. They didn't even tell me why o which work.

What did I do so wrong. Truly injustice!

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Alikhipk
, US
Dec 29, 2018 1:24 am EST

Its totally a cheating they store design by many suspended users its not a good way to cheat but its very easy way some one go report them in a platform where take action

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Ed M.
, US
Sep 28, 2018 4:16 pm EDT

I wish i read your complaint before i wasted my time uploading my artworks to this racist website.

Maybe you're from a non-English speaking country.

I reported them on Web of trust too, Everyone should do.

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Jonathan Hammond
, US
Aug 29, 2018 12:53 pm EDT

WOW. I wish I knew about this before Wasting a lot of time with this stupid site. They auto deleted my account within seconds after I submitted my 1st product. My account had been verified and the site said everything was good to go. There wasn't anything out of the ordinary in creating the account and I was actually thinking the platform looked refreshing compared to other similar sites. I'm just worried they could steal the information I provided and compromise my other accounts. This seems Fraudulent and this "ThreatMetrix" is total bullcrap and utterly useless. I'll never use redbubble again. I'm flagging the site on "web of trust" mywot . com as a scam. you can too and we can get it blocked!

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Sam Peters
, US
May 23, 2018 3:04 am EDT

Exactly same issues as OP.
Account closure - no reason ever given, no response to my emails.
Very disappointing - it appears the only people who seem to get responses from them, are those that are physically paying them, not those that contribute designs to their platform.

Really poor.

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Brenda Sahagian
, US
Apr 28, 2018 3:09 pm EDT

This is exactly what happened to me! Now what are you doing? Are you working with another company?

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A3EFB1F2
, US
Feb 24, 2018 7:47 pm EST

Redbubble implements a device fingerprinting technology named ThreatMetrix ID provided by a digital security company called ThreatMetrix. The ThreatMetrix ID software (comprising of SmartID and ExactID) is capable of uniquely identifying your device and tracking users' website usage across pageviews regardless of web browser, internet connection, cookies, user agent string, IP address, etc. Based on the data collected, the ThreatMetrix software builds an internal confidence score to determine the probability of a user being a fraudster. The ThreatMetrix software is deeply integrated into Redbubble to give it the ability to automatically suspend accounts created by fraudsters or repeat infringers looking to abuse the platform. ThreatMetrix has various whitepapers published that describe at a high level the capabilities and sophistication of its smart device identification and device fingerprinting technology. The chances of the account being reinstated are next to impossible, and the Redbubble Content Team will ignore your messages and emails. In other words, good luck trying to convince Customer Support of your innocence. When an account is suspended on Redbubble by ThreatMetrix, the account is immediately logged out and the user is shown the message "This account is no longer active. Please contact Customer Support for assistance." Additionally, visiting the account's shop page on Redbubble will show the message "This account has been suspended. Return to the homepage"

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J
7:16 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Redbubble shipping

I have ordered an item (ORDER # [protected]) from Redbubble website on 3rd January and that was meant to be delivered between 9th and 11th this month. I have been patiently waiting for the item to come as I am mindful of the fact, that some slight delays might happen sometimes. Nevertheless, it is 17th January now and my parcel is still not with me. I shall perhaps add, that the mug I bought was meant to be a birthday gift for someone who unfortunately could not be given it on own birthday due to Redbubble being so unreliable...
I have tried to contact Redbubble directly to make an enquiry but "Contact us" section on the website would not even give me the e-mail address so I could do so.
Considering the fact, the item is significantly delayed now and I doubt I am going to have it delivered at all I would like to get either full refund for the item and the shipping cost or have the same item sent to me free of charge ASAP.

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6:00 am EST

Redbubble mugs from artist bonita williams goldberg

This is not a complaint...product alert for you.

I recently purchased two mugs from BWGartist.

Want to alert you that after either dishwasher or microwave use...one of the colors show small spots of color removal.

I do not want a refund nor do I want a replacement.

Just alert to possible product defect. The mugs seem to be of good quality except for this issue.

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1:16 pm EST

Redbubble order no. [protected]

I placed an order on December 19th with Redbubble.com for a piece of canvas art. It was supposed to have been delivered by the 25th, and I paid almost $40 ($39.88) in express shipping charges to ensure that it would arrive by Christmas. The order has STILL not arrived. I am extremely disappointed in your service, and will expect (at the very least) a refund for the express shipping charges. I still expect the order to be fulfilled, but I am not paying the shipping charges. Please contact me immediately to resolve this issue.
Thank you.

Jennifer Leap

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4:25 am EST
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Redbubble fandom pillows

I paid for three fandom pillows on the 12/12/17. Your website said the estimated delivery would be between the 15-19 Dec 2017 In plenty of time for Xmas!

You did not ship them until the 22nd December, we are now on the 30th December and they still haven't arrived.

My daughter is really disappointed, is there a possibility you can give her some pillows of her choice as a gesture of goodwill?

Order number [protected]

Mrs Joanne Holt

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4:04 pm EST
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Redbubble delivery

I ordered 3 items off red bubble and paid $30 extra to have it shipped by Dec 24, so that it could be here in time for christmas as the items i purchased were a gift for someone. Not only have the items not been delivered yet but there isnt even an expected delivery date when i pull up tracking, as if they havent been shipped out at all yet, more or less delivered, and its already Dec 27.
I still want my items and can patiently wait for them but I would like a refund for the $30+ extra dollars I spent to have it delivered by the 24th.
That is false advertisment and very unprofessional having someone pay extra money for shipping ensuring it will arrive by a certain date and it doesnt show up by that promised date. I most likely will never buy from redbubble again.
I can see that several other people have complained about the same problem and many people are expecting refunds for the money they spent on shipping as am I.

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2:50 am EST

Redbubble express delivery

I ordered art work from your website, on the 16th of December, and paid extra money to have this express delivered to arrive before Christmas. This has not arrive and is not scheduled to do so until the 28th. I would like a full refund for the postage of this package as the deadline I paid extra money to receive it by has not been met.

Order number [protected]

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Redbubble Customer Reviews Overview

Redbubble is an online marketplace that specializes in print-on-demand products featuring designs by independent artists. Customers can browse a diverse array of items including clothing, stickers, phone cases, wall art, home decor, and more. Each purchase supports the artist behind the design. The platform allows artists to upload their artwork and choose which products to feature it on, providing a space for creative expression and unique finds for shoppers. Redbubble aims to connect artists with individuals looking for distinctive, personalized products.

Redbubble In-depth Review

In Summary: Redbubble is a unique online marketplace that caters to individuals looking for personalized and artist-designed products. With a focus on creativity and individual expression, the platform offers a wide range of items across various categories. The website is user-friendly, with a clear commitment to ethical production and environmental sustainability. While prices may be higher compared to some mass-produced items, the uniqueness and quality of the products offer good value for money. Redbubble's support for artists and community engagement further enhance its appeal to customers who value originality and social responsibility.

Website Usability and Design: Redbubble boasts a clean, visually appealing design with intuitive navigation that makes browsing through the vast selection of products a breeze. The site is mobile-responsive, ensuring a seamless shopping experience across different devices.

Product Range and Selection: The platform excels in offering a diverse array of categories, from clothing and stickers to home decor and accessories. Sizes and options are plentiful, and Redbubble stands out for its unique offerings that can't be found elsewhere.

Product Quality: The quality of materials and fabrics used in Redbubble products is generally high, with many customers noting the durability of prints and designs. The lifespan of products is consistent with quality expectations.

Pricing and Value for Money: While Redbubble's prices may be slightly higher than some mainstream retailers, the uniqueness and artist-created designs provide a strong value proposition. The site frequently offers discounts and promotions, enhancing the overall value for money.

Customization Options: Redbubble offers extensive personalization features, allowing users to select from a range of artist designs or create their own. The customization process is straightforward, and the quality of the final product is typically well-received.

Ordering and Checkout Process: The shopping cart experience is efficient, with a variety of payment options available. The site ensures payment security, and order confirmation and receipts are promptly provided.

Shipping and Delivery: Shipping options and costs are clearly outlined, with packaging quality meeting expectations. Delivery times can vary but are generally considered timely.

Customer Service: Redbubble's customer service is responsive and helpful, with a fair return and exchange policy. Customer feedback and reviews on the site provide insight into the experiences of other shoppers.

Ethical and Environmental Considerations: The company demonstrates a commitment to sustainability and ethical production methods. Eco-friendly product options are available, reflecting Redbubble's environmental consciousness.

Community and Social Engagement: Redbubble supports its artist community through collaboration and offers a strong social media presence. Community initiatives and events are a testament to the platform's commitment to social engagement.

User Experience and Testimonials: Real customer reviews on the site are generally positive, with testimonials highlighting the quality and uniqueness of products. The platform has built a reputation for trustworthiness and customer satisfaction.

Website Security and Privacy: Redbubble employs robust data protection measures and maintains transparency in its privacy policy. User account security features are in place to protect customer information.

Loyalty Programs and Benefits: The site offers membership perks and a reward system, with exclusive offers available to repeat customers, enhancing the overall shopping experience.

Innovation and Market Position: Redbubble differentiates itself in the market through its unique product offerings and adaptation to current trends. Its competitive edge lies in its support for artists and original designs.

Overall Satisfaction and Recommendations: Overall, customers are satisfied with their Redbubble experiences, citing the quality and uniqueness of products as major pros. Some cons include higher prices and variable shipping times. The final verdict is that Redbubble is highly recommended for those seeking unique, artist-designed products and who value ethical and sustainable practices.

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