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Red Wing Shoes
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1.0 31 Reviews

Red Wing Shoes Complaints Summary

0 Resolved
31 Unresolved
Our verdict: Engaging with Red Wing Shoes at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Red Wing Shoes reviews & complaints 31

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3:40 pm EST
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Red Wing Shoes Can't have a pair of shoes sent to the store to try on, With out paying for them first :(

11/5/2023 at the Ogden Ave store in Downers Grove IL

I liked a pair of shoes 11-W the store did not have them in stock, I asked if they can have them shipped to the store, so i can try them on. I was told you have to pay for them first. Don't you think the store would order that size for other customers.Was told he can't order them at this time, what the heck does that mean ?I have been a loyal customer for 20 Years. Why would I buy a pair of shoes with out trying them on?

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10:22 am EST

Red Wing Shoes Purchased red wing shoes for quality and found that they no longer stand behind their product.

Long term customer pleased with quality and sturdiness of shoes and purchase a pair ever year to have shoes on continual rotation, until they discontinued the USA Manufactured shoe and replaced it with a model now made in China. They assured me it was of the same quality. Wore them a few times but the comfort was not there and they spent a year in the closet whilst I continued with my older model shoe rotation. Went to purchase another shoe from the same Redwing store they would not take the Chinese shoes back but were quit prepared to sell me another pair of the same shoes. I left discontinued my long relationship with them and purchased shoes of another brand. Time went on and to make use of the shoes and get some value out of them I decided I would wear them as comfort really would not be an issue as I was taking a cross continent trip over a period of six weeks. In about almost six weeks I was surprised to find one shoe leaking when I was gassing up on a very rainy day.

Turns out with inspection that the sole were cracking in half and the facade of a heel had worn through an was delaminating. Upset at finding out I have been so cheated by REDWING I approached them to make good on their product. They had me photo the defective shoes and offered me $25-$75 coupon for a new pair but I would have to ship them the shoes at my cost with proof of purchase. I had long since mislaid the receipt and all I had was the remains of their REDWING brand crap shoes. As a senior with a limited income now I am angered at having spent my working life spending my hard earned money to be treated like a scam artist taking it on the chin for trusting their products. I went to REDWING out of trust and spent $279 plus tax on these shoes whereas I could have had the same crap shoes from Walmart at $39.95 pluse tax and possible had better wear and comfort and no felt swindled in the end

Desired outcome: I want my MONEY!

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7:27 pm EDT

Red Wing Shoes Red wings

I have been buying your boots for over 18 years I was very satisfied with the boots I purchased now I go to the store and they say they can't get them I believe if you are going to eliminate the product you should at least let conserves know I'm so unhappy with your service ! I guess I should look in to another boot store you are not a store that can be trusted to serve our needs ! SHAME ON RED WINGS 👎

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Is Red Wing Shoes legit?

Our verdict: Complaints Board's thorough examination reveals Red Wing Shoes as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Red Wing Shoes stands out for its commitment to quality and security. Clients considering Red Wing Shoes should delve into its customer service record to gauge compatibility with their expectations.

Red Wing Shoes earns 91% level of Trustworthiness

Perfect Trust Endorsement: Red Wing Shoes achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Red Wing Shoes. The company provides a physical address, phone number, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for redwingshoes.com can be seen as a positive aspect for Red Wing Shoes as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Red Wing Shoes's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Redwingshoes.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Redwingshoes.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several users have reported concerns about the legitimacy of Red Wing Shoes as a job board or recruiter. We suggest that you proceed with caution when using this website and thoroughly research any job opportunities or offers before providing personal information.

Red Wing Shoes as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

We looked up Red Wing Shoes and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Redwingshoes.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Red Wing Shoes has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 31 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
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9:56 am EDT

Red Wing Shoes Shoes

I ordered a pair of shoes from your Austin Texas store(5400 Brodie ln.) on Saturday, May 7, 2022. They are being sent from a store in San Antonio Texas. It is now Thursday, May 12, 2022 and they are still not here. What is the problem?

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6:09 pm EDT

Red Wing Shoes My boots came back from red wings looking exactly the same as when I sent them.

Okay so basically today is April 19th I originally purchased a pair of Red wings boots from the store in Saginaw Michigan a year and a half ago. And from my understanding from the radio from the ads from the paper from anywhere at Red wings is advertised it states that the boot is reconditioned for the life of whatever they say. So you guys are supposed to do something to the boots right. Well I'm not happy I took my boots into the store to get sent out on March 10th today is the 19th I went and picked them up today. No if you are a working man like me you need your boots I have been without these boots for way too long and will really gets me is there's nothing done but some new shoelaces that's it so you guys this whole advertising thing you guys get people to buy these boots and then you don't do what you say you're going to do at all because these boots came back exactly the way they looked when I sent them out nothing was changed but some shoelaces. They was even nice enough to send me back the same insoles that I had in the boots.

Desired outcome: I would like a refund because now I have to go out and buy another pair of boots from another company because you guys don't show me that you're any different from any other company. And for them to keep

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9:31 pm EDT

Red Wing Shoes boot

j'ai passer une commande pour une paire de botte et je l'ai jamais recue

Desired outcome: please refund

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9:30 pm EDT

Red Wing Shoes Silversmith pewter shoe

I purchased this pair of shoes on vacation, I got home and the first time I put them on, a rivet came off, see picture below. I don't think this is acceptable for a $200 pair of shoes. I do not have a store near me to return these shoes.

Dawn Eskau
W5541 Elk Rd
Montello, WI 53949

[protected]

Desired outcome: Total refund

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5:00 pm EDT
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Red Wing Shoes Red wing boots

The last 3 pairs of Red wing black work boots that I've purchased they all had the same issues which is the rubber sole is seperating from the boot. These are not cheap and to get not even 6 months out of them is totally unexceptionable. In my husband's shop we have it mandatory the our employees wear Red wing boots cause we believed in them for so long. We've never had a issue until recently with the last 3 pair. And replacement less than 6 months is getting costly.
Michele Cascio
[protected]
Po box 107
Nocatee, FL 34268
[protected]@gmail.com

Desired outcome: Replacement at n/c

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ongard
west palm beach, US
Feb 01, 2022 12:18 pm EST

I had the same problem. Took it to the store on Okeechobee Boulevard in West Palm Beach where i bought it and they refuse to repair it. I hardly wore it because i have two others that i bought from the same store. They acted as if they were not aware of this problem with this shoe. I expect better from a $210.00 shoe.

They should contact me by text at [protected] and arrange to replace the sole of this boot.

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9:16 am EST

Red Wing Shoes Purchased boots 2156 - discontinued and not shipped - no refund received.

On October 3, 2020 we purchased Red Wing style 2156 Men's Truwelt Chukka Boots from the Red Wing store in Gainesville, Florida-I have the receipt. They were out of stock and we were told they'd be shipped to us by middle to late October. Toward the end of October I called the store to get a shipping status update and was told that the boots were discontinued and we'd receive a refund. After a couple of weeks of not receiving the refund, I called the store again and was told that there were issues with their computer system and all records were unavailable. I called the corporate office and the voicemail said they were experiencing "technical" difficulties and to leave a message. There was no opportunity to speak to a representative. I left a message. I called again and left a message. I then emailed them. I then called the store again and spoke to Kaitlyn who said she would speak to the regional manager and call me back. She never called back. I cannot believe that I cannot speak to a representative at the corporate office! It is customer service at its worst. We have been buying those boots for years and never ever will we do business with Red Wing again. I'm done waiting. I'm telling everyone I can about the bad service and will start posting on social media.

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10:57 am EST
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Red Wing Shoes Work boots

I purchase these boots for $260 back in July 2020 for work. I understand that there is a break-in period for boots, usually a week or 2. But I wore them for 2 months and they just got worse, my feet hurt terribly, also my back, and I started having heal spurs. Needless to say they are now sitting on my work bench, $260 sitting on the bench. I always had confidence in Red Wing, but not now. I just want my moneys worth, This to me is a manufacturers flaw, not a comfort issue. the manufacturer flaws warranty is a year.

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4:33 am EDT
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Red Wing Shoes New pair of defective shoes

Placed a call to Redwing store in Edison NJ to order a pair of 1178 pecos on 4/21/20. Boots were delivered on 4/27/20.
Product was clearly defective with wrinkled leather on the heel cap of left boot. Both boots were missing the foot beds as well.
Customer service was polite and understanding for even exchange.
I'm almost positive I recieved a pair of boots that were returned by another customer whom kept the insoles. Product was never labeled defective and placed right back into stock.
I was told the second pair will be delivered on 4/30/20. I really hope this does not occur again. As the new boots should inspected prior to delivery.
We'll see

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3:00 pm EST
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Red Wing Shoes women boot number 2340

The boot is very uncomfortable tried to wear couple different times since purchased last week and cannot even wear boots cost me 179.00. Reach me at [protected]@gmail.com or [protected]. I've worn numerous different brands and none have hurt my feet as bad as these red wings do I know you have break them in but the pain these cause my feet are unbearable and they are the right size.

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1:23 pm EST

Red Wing Shoes boots

I bo7ght this product n 2018 and developed problems on my feet I never had before.
First some bumps developed in the middle of my feet. Thinking it was just a natural occurrence I continued to wear the boots.
I actually thought they were great because it is the first waterproof boot that really IS.
Today I developed a sore left ankle making it darn near impossible to walk. My daughter said she had a similar problem from wearing low arch shoes.
I am on my way to a DOT doctor now to see what the cause is but I repeat: I've never had such concerns about work boots in my whole LIFE!
ps. When I bout the boots I told the seller I didn't feel much arch and he sold me some arch support pads. Are these boots made archless?

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2:36 pm EST

Red Wing Shoes boots

I bought boots from you in ft Mac a month ago. They were overpriced garbage that crippled me within 3 days of wearing them. I could of bought Dakotas for a fraction of the price for the same negative effects. I just brought them back to the Calgary countryhills store within the time limit and they refuse to take them back because I didn't buy them there. There is no way in hell im driving 9 hrs to Ft Mac to return them! What kind of [censored] is this? I will never buy you're garbage boots and will be telling anyone who will listen about your terrible policies and boots.

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5:07 pm EST
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Red Wing Shoes wingshooter 83832

I am a construction worker in the midwest this is my favorite and most comfortable boot. It's also the most popular boot amongst all trades, men & women on the jobsite. Can u Please make this model with an insulated 400 gram. It is definitely neccessary in the fall and early winters.
400 Gram Insulation, slip/oil resistant bottom, SAFETY TOE, 8inch & 6inch options.
It's already a costly boot, but we the people are willing to pay the price for more options with this particular style of boot.
Thanks in advance
Best Regards, Mr. Beckham

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3:50 am EDT

Red Wing Shoes employee misconduct

I work around the red wing shoes in commerce and quite frequently see some of the employees drinking outside of the work place. Noticed them by their uniform shirts labeling red wing. Im assuming this is after their shifts are over because it's usually around 7 pm. Just concerned that these individuals are driving after engaging in their drinking meet ups. They park their cars on the far side of the lot and I realized that red wing has outside cameras, they probably are trying to avoid being on surveillance.

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11:08 am EST

Red Wing Shoes offshore work boots

I have been a big fan of redwing boots. The boa system has been a big favourite. I have been using redwing for around 8 years.

But unfortunately the last few pairs I have purchased have not kept to the standard Im used too.

I am subsea engineer working on a semi sub drilling rig. I am on my feet 12hrs a day for three weeks. The last pair I purchased lasted just three trips (9 weeks) offshore before the fell apart. This was the second pair that have fallen apart in as many months.

The style of boot is the 3282.

I have just purchased for the first time 3240 which seem a much better quality.

I am a loyal customer just wanted to see why the quality has become poor.

Images attached.

Regards,
Neil Harford

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10:45 am EST

Red Wing Shoes red wing mens 11 inch pull on boot size 8 and a half

i would like to let you know that my husband has had nothing but problems out of your work boots for the price we paid twice now for your boots im very disappointed and not to mention we couldnt return them that was 400.00 down the drain very disappointed in your boots and company.My email address is [protected]@gmail.com thanks jennifer my husband works hard for his money from daylight til dark and to have to throw the boots away cause they wouldnt exchange for another pair rediculious. I guess its easy for yall to spend 200.00 on a pair of boots twice.

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11:26 am EST

Red Wing Shoes vasque boots/red wing customer service

Special construction technique and materials ensure that midsoles "explode" and complete their destruction in landfills, where they end up prematurely. Durability? Wear? Not a Red Wing/Vasque value any more. YOUR boots? Don't get too attached or invested in breaking -them in. I am Parker Meadowcroft [protected]@gmail.com Contact Vasque and enjoy the fables they will tell you to make you go away in false green shame, baffled by the bull crap. "Think of the environment! It's a GOOD thing your boots have exploded on you!" I own three more pairs of Vasque Boots; it is NOT a good thing. I'm...wait for it...a...pissedconsumer.

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11:41 am EDT
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Red Wing Shoes red wing 3504

Bought these boots 3504 summer 2018 same boot except I got 6" instead of 8" and same size I always get, but these boots are too narrow at the steel toe. Since wearing these I've developed two bone spurs and a corn I have medical paper work to prove. Is there anything you could do to fix this or replace them. I've been wearing Red wings for 19 years please help. You can reach me at [protected] my name is Brock or email me at Kaskaskia_river @hotmail.com thank you

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Red Wing Shoes contacts

Phone number

+1 (800) 733-9464

Website

www.redwingshoes.com

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