That is unacceptable
I returned Red Tag Savings customer service call this afternoon and spoke with "Joe" who was extremely rude to me. I will quote what he said: "do you not understand the words coming out of my mouth?!"... That is disgraceful... I am the customer and what kind of customer service is that coming from your company? It left me speechless.
Let me explain the situation. Today I ordered online from Red Tag an Olympus Stylus 101 digital camera which was supposedly in stock and requested 1 business day shipping so that it would arrive in time for a birthday gift on Monday. However, apparently the system did not register the 3 figure digit on the back of my credit card. When I returned their phone message, I was told that the camera wasn't even in stock, that they only had a demo that had been opened and in a store and it would take several days to get one before it could even be delivered. Due to the fact that this camera would not be shipped in time, I asked "Joe" to cancel my order. He got very uptight and told me that I would have to pay a cancellation fee. When I questioned him about this so-called cancellation fee, he got quite stroppy with me. I asked to speak to his manager and, surprise, surprise, he told me that he was the manager (I should have known better). I hope that their service calls are recorded because this treatment I received was simply unacceptable. Then he tried to sell me a longer life battery. I told him I needed to do some more research before ordering another battery. That is when he got annoyed and rude with me. Finally, I told him to just give me the cheapest shipping without any extra battery.
When I told my husband the story, he said this was disgraceful and I should have just told him that if he charged my credit card, we would dispute the charge and not pay for something that was supposedly in stock.
I intend to write a formal letter to your company if I do not hear back from them by Monday. So much for being a "valued customer"... I cannot believe what Joe told me: "do you not understand the words coming out of my mouth?!". That is unacceptable and I intend to follow up.
Bait and switch
I purchased a Canon digital camera online. The following day I received a message from Red Tag Savings saying that they were having trouble with my billing address and I needed to call them back. I called them back and they sold me an extended warranty and a high capacity warranty. There was no problem with my billing address they just wanted to sell me more items. When I received the camera the high capacity battery was the wrong size. I called them and they asked me to mail it back to them (at my expense) and they would send me the correct high capacity battery. I receieved a package 2 weeks later and it was another battery not a high capacity battery. I called them back and they said that they put a high capacity battery in the package and I was mistaken. They told me they would double check and would call me back. They never called me back. Do not use Red Tag savings. They are crooks!
The complaint has been investigated and resolved to the customer’s satisfaction.
Only after i bought from red tag savings i found the information about the way this company conduct business.
I read the review above, accusing the store for using a "bait and switch method" which is a form of fraud used in retail sales but also employed in other contexts. First, customers are "baited" by merchants advertising products or services at a low price, but when customers visit the store, they discover that the advertised goods are not available, or the customers are pressured by sales people to consider similar, but higher priced items ("switching") thks wiki!
I immediately called the store (Using the [protected] number) and a rude, impatient person put me on a long hold! When he finally picked up, i asked to cancel the order and get my money back. He said it was impossible and tried to make me buy again, for a cheaper price, without using ebay. I said i wasn't interested and he put me again on a long hold.
After waiting for another 15 minutes, he said he would talk to his manager and call me back. Wtf?! Talk to a manager to cancel a purchase i made 10 minutes earlier? - - - - i cancelled through ebay and paypal and never talked to them again! Very rude and shady!
I bought a t5i cannon on fri..I have sent .3 messages and no response..I order some other things at the same time and they where shipped out the same day..Gezzs just answer the messages..I have had to contact e-bay now SHADY!
Bad service
DO NOT Order from this company. Their Customer Service Department could not care less what problem you have. I spent better than 30 minutes on the phone just to be told that the manager would have to deal with my problem and he would be in "sometime later." They also will not refund any accessories or warranties you buy. So buy all your device protection and accessories from somebody else in case you have a problem, because these guys are not going to care. In all one of the WORST internet shopping experiences I have had, I will NEVER use this site again!
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi, "Unhappy0726" - hmmm, mine was through Groupon as well. Never thought to let them know, but maybe I will now. Thanks for the idea. Contact RedTag. They will ship it after you've contacted them, or at least they did for me, but there was no communication from them at all. No explanation about the delay. No apology. Nothing. Not even a "it's been shipped now".
I bought something through groupon because I thought it was a good deal. I've ordered the item through Redtag and it's been 3 weeks and I still have not received the item. Just wondering if Groupon knows.
I bought something through someone else and then was directed to RedTag. The first seller offered up a "great deal" for a Christmas present and it was only December 14th, so I bought. Then, when I got to RedTag, it warned that it might not arrive by Christmas. Of course it wouldn't, because they didn't even ship it until I checked with them on December 28th. They had sent me a receipt with no order number, no tracking number, absolutely nothing except "thanks for buying this". Once shipped, it was here in a few days, no problem. I can tell you, I won't buy ANYTHING from them for ANY REASON.
Overview of Red Tag Savings complaint handling
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Red Tag Savings contacts
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Red Tag Savings phone numbers+1 (800) 748-4840+1 (800) 748-4840Click up if you have successfully reached Red Tag Savings by calling +1 (800) 748-4840 phone number 0 0 users reported that they have successfully reached Red Tag Savings by calling +1 (800) 748-4840 phone number Click up if you have UNsuccessfully reached Red Tag Savings by calling +1 (800) 748-4840 phone number 0 0 users reported that they have UNsuccessfully reached Red Tag Savings by calling +1 (800) 748-4840 phone number
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Red Tag Savings headquarters773 Coney Island Ave , Brooklyn, New York, 11218, United States
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